CEN/TS 17457:2020

Postal services - Digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers

The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.

Postalische Dienstleistungen - Digitale, optional online verbundene Öffnungs- und Schließsysteme für Paketübergabeeinheiten mit freiem Zugang für Zustell- und Abholdienstleister und Kunden

Ziel dieses Dokuments ist die Schaffung eines Rahmens für sichere, verlässliche und benutzerfreundliche Öffnungssysteme für Paketboxen für den Heimgebrauch. Ein besonderes Augenmerk gilt dabei der Vereinfachung einer sicheren elektronischen Authentisierung von Zustellern. Dieses Dokument wurde im Rahmen des Normungsauftrags M/548 der Europäischen Kommission erarbeitet, um den Mangel an Interoperabilität zwischen Paketboxherstellern und Zustelldienstleistern zu beheben.
Zu diesem Zweck beschreibt dieses Dokument die Mindestanforderungen an ein digitales, optional online verbundenes Öffnungs- und Schließsystem für Paketboxen sowie die Voraussetzungen zur Schaffung vorteilhafter Bedingungen für die Interoperabilität zwischen sämtlichen Marktteilnehmern.
Dieses Dokument ist so konzipiert, dass es bereits auf dem Markt erhältlichen Lösungen gerecht wird und gleichzeitig gute Verfahrensweisen und Wege für zukünftige Systeme festlegt. Es basiert auf einem Ansatz, der offen für Innovation ist. Es wird erwartet, dass eine Erfüllung der erforderlichen Anforderungen mittels unterschiedlicher Technologien möglich ist.
Die Systeme für Öffnungsberechtigungen sind für das Öffnen von Paketboxen nach CEN/TS 16819 bestimmt. Der Anwendungsbereich der Spezifikation erstreckt sich jedoch auch auf andere Paketübergabelösungen für den Heimgebrauch (z. B. Garagentore, Paketsäcke usw.), sofern diese Paketübergabelösungen den Anforderungen von CEN/TS 16819 entsprechen und die vorliegenden Bedingungen dies zulassen.

Services postaux - Systèmes d’ouverture et de fermeture, électroniques, optionnellement connectés, pour compartiments à colis, pour utilisation à domicile, avec accès libre pour les opérateurs de distribution et de retrait et les consommateurs

Le présent document a pour objectif de définir un cadre pour les systèmes d’ouverture de boîtes à colis utilisées à domicile qui soient sécurisés, fiables et faciles à utiliser. Une attention toute particulière est donnée à la simplification de l’authentification électronique sécurisée de l’opérateur de livraison. Le présent document tient compte de la demande de normalisation M/548 de la Commission européenne et a pour objectif de résoudre le problème de l'absence d’opérabilité constatée entre les fabricants de boîtes à colis et les opérateurs de livraison.
Le présent document décrit par conséquent les exigences minimales relatives à un système d’ouverture et de fermeture électronique, optionnellement connecté, de boîtes à colis ainsi que les exigences préalables à la création de conditions favorisant l’interopérabilité entre tous les acteurs du marché.
Le présent document est conçu pour être compatible avec les solutions déjà présentes sur le marché, définir de bonnes pratiques et ouvrir la voie à de futurs systèmes. Il se veut ouvert à toute innovation. Il est prévu de pouvoir répondre aux exigences nécessaires au moyen de différentes technologies.
Les systèmes d'autorisation d’ouverture doivent permettre d’ouvrir des boîtes à colis conformément au CEN/TS 16819. La spécification est toutefois étendue à d’autres solutions de compartiments, dans le cadre d’un usage à domicile (par exemple, porte de garage, sacs, etc.), si ces solutions de compartiment sont conformes aux exigences du CEN/TS 16819, le cas échéant.

Poštne storitve - Digitalni, lahko spletno povezani sistemi za odpiranje in zapiranje paketnih nabiralnikov za domačo rabo, do katerih imajo stranke in izvajalci dostave in pobiranja prost dostop

General Information

• Status: Published
• Publication Date: 05-May-2020
• ICS: 03.240 - Postal services
• ICS: 35.240.69 - IT applications in postal services
• Technical Committee: CEN/TC 331 - Postal services
• Drafting Committee: CEN/TC 331/WG 5 - Apertures in letter boxes
• Current Stage: 9060 - Closure of 2 Year Review Enquiry - Review Enquiry
• Start Date: 02-Dec-2023
• Completion Date: 02-Dec-2023
• Mandate: M/548 - [C(2016)4876] Postal services and the improvement of quality of service in support of Directive 97/67/EC
• Ref Project: SIST-TS CEN/TS 17457:2020 - Postal services - Digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers

Standards Content (Sample)

SLOVENSKI STANDARD
01-september-2020
Poštne storitve - Digitalni, lahko spletno povezani sistemi za odpiranje in zapiranje
paketnih nabiralnikov za domačo rabo, do katerih imajo stranke in izvajalci
dostave in pobiranja prost dostop
Postal services - Digital, optional online connected, opening and closing systems for
parcel receptacles for home use with free access for the delivery and collection
operators and consumers
Postalische Dienstleistungen - Digitale, optional online verbundene Öffnungs- und
Schließsysteme für Paketübergabeeinheiten mit freiem Zugang für Zustell- und
Abholdienstleister und Kunden
Services postaux - Systèmes d’ouverture et de fermeture, électroniques, optionnellement
connectés, pour compartiments à colis, pour utilisation à domicile, avec accès libre pour
les opérateurs de distribution et de retrait et les consommateurs
Ta slovenski standard je istoveten z: CEN/TS 17457:2020
ICS:
03.240 Poštne storitve Postal services
35.240.69 Uporabniške rešitve IT pri IT applications in postal
poštnih storitvah services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/TS 17457
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
May 2020
TECHNISCHE SPEZIFIKATION
ICS 03.240; 35.240.69
English Version
Postal services - Digital, optional online connected,
opening and closing systems for parcel receptacles for
home use with free access for the delivery and collection
operators and consumers
Services postaux - Systèmes d'ouverture et de Postalische Dienstleistungen - Digitale, optional online
fermeture, électroniques, optionnellement connectés, verbundene Öffnungs- und Schließsysteme für
pour compartiments à colis, pour utilisation à domicile, Paketübergabeeinheiten mit freiem Zugang für Zustell-
avec accès libre pour les opérateurs de distribution et und Abholdienstleister und Kunden
de retrait et les consommateurs
This Technical Specification (CEN/TS) was approved by CEN on 28 March 2020 for provisional application.

The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.

CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 17457:2020 E
worldwide for CEN national Members.

Contents Page
European foreword . 4
Introduction . 5
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 7
4 Classification, designation and coding . 8
4.1 Connectivity . 8
4.2 System type . 9
5 Requirements . 9
5.1 General requirements . 9
5.2 Input data. 9
5.2.1 General requirements . 9
5.2.2 Postal address . 9
5.2.3 System identification number . 9
5.2.4 Parcel identification number . 10
5.2.5 Parcel size . 10
5.2.6 Name of the manufacturer . 10
5.3 Query of opening right . 10
5.3.1 General requirements . 10
5.3.2 Type 1 . 10
5.3.3 Type 2 . 10
5.3.4 Type 3 . 10
5.3.5 Type 4 . 10
5.4 Verification of opening right . 10
5.4.1 General requirements . 10
5.4.2 Preliminary verification from the delivery operator . 11
5.4.3 Type 1 . 11
5.4.4 Type 2 . 11
5.4.5 Type 3 . 11
5.4.6 Type 4 . 11
5.5 Operation of the system. 11
5.5.1 Physical interface . 11
5.5.2 Deposit operation . 12
5.5.3 Collection operation . 12
5.5.4 Selection of the recipient in parcel box, shared by several receivers . 12
5.6 Notification . 12
5.6.1 Notification to the recipient . 12
5.6.2 Notification to the delivery operator . 12
6 Other requirements . 13
6.1 Traceability . 13
6.2 Data processing and protection . 13
7 Marking and labelling . 13
Annex A (normative) Identification of the parcel box or parcel box system . 14
Annex B (informative) Description of a webservice . 15
B.1 Single receptacle . 15
B.2 Parcel box system . 15
Annex C (informative) List of service providers . 16
Annex D (informative) Examples workflow types . 17
Bibliography . 22

European foreword
This document (CEN/TS 17457:2020) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document has been prepared under a standardization request given to CEN by the European
Commission and the European Free Trade Association.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
Introduction
This document focuses on the authentication of a delivery agent attempting to deliver a parcel into a
receptacle or parcel box system. Today, without a uniform system, the interoperability between
manufacturers and delivery operators is complex, as shown in Figure 1. The goal of this document is to
improve this situation as shown in Figure 2. Ideally, for a group of manufacturers who want to operate
with a group of delivery operators, it is advantageous to use a common system. This document specifies
the parameters to use to direct opening system solutions.

Figure 1 — Interoperability diagram without this document

Figure 2 — Interoperability diagram according to this document
The opening system is a service provider based on an intermediary between the delivery organization
and the recipient, following Figure 3. The trust service can be a manufacturer or a manufacturer with a
third party.
Figure 3 — Service provider organization
1 Scope
The objective of this document is to define the framework for secure, trustworthy and user-friendly
opening systems for parcel boxes for home use. Particular attention is given to facilitating secure
electronic authentication of the delivery operator. This document exists considering the Standardization
request M/548 from the European Commission and it aims to solve the lack of operability between parcel
box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected,
opening and closing system for parcel boxes and prerequisites to create favourable conditions of
interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and
pathway for future systems. It adopts an approach which is open to innovation. It is expected to be
possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However,
the specification is extended to other receptacle solutions, in the frame of the home use (e.g. gar
...