CEN/TR 18085:2024
(Main)Postal services – Safe, secured and contactless delivery of postal items
Postal services – Safe, secured and contactless delivery of postal items
This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.
Postalische Dienstleistungen - Sichere, gesicherte und kontaktlose Zustellung von Postsendungen
Poštne storitve - varna, zaščitena in brezstična dostava poštnih pošiljk
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2024
Poštne storitve - varna, zaščitena in brezstična dostava poštnih pošiljk
Postal services - Safe, secured and contactless delivery of postal items
Postalische Dienstleistungen - Sichere, gesicherte und kontaktlose Zustellung von
Postsendungen
Ta slovenski standard je istoveten z: CEN/TR 18085:2024
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN/TR 18085
TECHNICAL REPORT
RAPPORT TECHNIQUE
October 2024
TECHNISCHER REPORT
ICS 03.240
English Version
Postal services - Safe, secured and contactless delivery of
postal items
Postalische Dienstleistungen - Sichere, gesicherte und
kontaktlose Zustellung von Postsendungen
This Technical Report was approved by CEN on 21 July 2024. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 18085:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 New contactless delivery options . 7
4.1 General . 7
4.2 Parcel lockers . 7
4.3 Parcel Boxes . 8
4.4 Evidence of delivery . 9
5 Delivery in a Safe Place . 10
5.1 General . 10
5.2 Examples of safe places . 11
5.3 Where a Signature is Mandatory or Required by the Sender . 12
Annex A (informative) Ranking criteria . 13
European foreword
This document (CEN TR 18085:2024) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by AFNOR.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
Introduction
Due to growing concerns regarding the safety and security of deliveries, Postal Operators and logistic
companies have been forced to find new methods for delivering postal items to the recipients. The
increasing volumes of parcels and a legitimate aspiration to more convenience also foster new delivery
options where recipients do not need to be present at the point and time of delivery.
In particular, the pandemic has created the need for new delivery methods where the physical contacts
between the deliverer and the recipient are minimized or even eliminated. On the other hand, the
security and integrity of the goods needs to be preserved, and sufficient information can be collected to
prove that the delivery actually took place, without requiring the physical signature of the recipient.
These new methods are relevant alternatives to the traditional handover of parcels. Though some of
them may not offer the highest level of safety, security and convenience at the same time, they can be
ranked according to those criteria. The terms “safety” and “security” can be understood with respect to
the people involved in the delivery and also the goods to be delivered. Then, a full contactless delivery
may be the safest for these people, but not the most secure for the goods.
Also the perception of “convenience” may differ significantly from a deliverer or recipient point-of-view,
or between recipients. Some will prefer home deliveries over anything, even in their absence, while
others do not mind going to a parcel locker or another pick-up point where the goods are secured.
Perceptions may also vary greatly from one country to another depending on local habits. These aspects
will be taken into account to the greatest possible extent.
1 Scope
This document specifies new methods available to customers from the logistic transportation
companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with either information
or proof of delivery, or a proof that an attempt of delivery was made. It includes methods on how to
deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of
postal items, including home delivery and delivery at public places, residential buildings and corporate
buildings.
This document describes all delivery methods, including those requiring physical contact, and rank
them from a health and safety, and operational point of view.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
• IEC Electropedia: available at http://www.electropedia.org/
• ISO Online browsing platform: available at http://www.iso.org/obp
3.1
consignee
recipient
person to whom the parcel is destined, whose name and address are written in the addressee zone on
the shipping label
EXAMPLE This can be a physical person or a legal entity (such as a company, an internal department, or a
family).
3.2
contactless delivery
item delivery with minimal or no physical contact between the deliverer and the receiver
EXAMPLE Where there is no need to exchange any type of handheld devices, paper or similar support at the
time of delivery.
Note 1 to entry: A delivery cannot be entirely contactless as both the deliverer and the receiver have to touch the
parcel but physical contact between themselves or their personal devices can be avoided.
3.3
information of delivery
IOD
information attesting that the item was delivered at a certain place and a certain time, that can be used
for delivery services which do not require a physical or virtual signature
EXAMPLE This can be a specific event recorded when the parcel is placed in a mailbox, left at the doorstep, in
the backside of a house, in a carport, inside or behind a locked area to which the deliverer has access, following
recipient instructions; the recipient can be notified via email of SMS, and in some cases an image is taken and
attached as a proof of the delivery.
3.4
parcel boxes
specific versions of parcel lockers owned by recipients and designed for residencies where a limited
number of people are dwelling
3.5
parcel lockers
item containers owned by a company or institution, that provide the service of temporary storage
before final pick-up from addressee
3.6
postal item
item addressed in the final form in which it is to be carried by a postal service provider
Note 1 to entry: In addition to items of correspondence, such items also include for instance books, catalogues,
newspapers, periodicals and postal parcels containing merchandise with or without commercial value.
[SOURCE: Postal services Directive; Directive 97/67/EC amended by Directive 2002/39/EU and
Directive 2008/6/EC – modified: second sentence in definition is written as a note.]
3.7
proof of delivery
POD
information certifying that the item was delivered at a certain place and a certain time
Note 1 to entry: Traditionally a physical signature of the recipient on a piece of paper or other certified method,
for instance a signature on a tablet or other digital process that will serve as a proof of delivery
Note 2 to entry: A physical signature on a tablet although its legal value as a proof is lower in some countries.
Note 3 to entry: During a pandemic situation the driver can sign on behalf of the customer.
Note 4 to entry: A positive check by data capture that the postal item was received or picked-up by the recipient or
a trustee at destination (or virtual signature); this can be a specific event recorded by a parcel locker, or at a pick-
up point, retail outlet or Post Office, where customers can identify themselves via an APP and don’t need to sign or
show identification.
3.8
receiver
person who physically receives the parcel
3.9
safe delivery
contactless delivery in a safe place or secure place
3.10
safe place
place agreed between the provider (Postal Operator or logistic company) and the recipient, according to
industry standards
Note 1 to entry: In most cases it is a place defined by the recipient.
EXAMPLE The mailbox, parcel boxes, parcel lockers, share residential parcel boxes, locked areas, retailers,
shops or similar pick-up points, home delivery drop at the doorstep.
3.11
secured delivery
delivery where it can be proven that the item was delivered to a safe place, handed over to, or picked up
by the recipient (or a trustee)
Note 1 to entry: Agreement of the consignee.
3.12
secure place
place where the integrity of the item is preserved until the recipient, or a trustee, picks it up
EXAMPLE Parcel boxes, parcel lockers or any other locked area.
4 New contactless delivery options
4.1 General
This section introduces different new delivery options that complement traditionally delivery options.
4.2 Parcel lockers
4.2.1 General
Parcel lockers are designed to secure the goods until the recipients can pick them up. A parcel locker is
composed of a plurality of locked compartments and a control panel. The compartments are generally
arranged in columns and can be of different heights to accommodate parcels of different sizes. The
deliverer or the recipient enters a passcode or scans a barcode to open one or more compartments for
either depositing or picking-up parcels. This delivery option allows recipients to receive parcels at any
convenient time without having to wait for the deliverer. It also avoids physical contact between
deliverers and recipients.
In a typical scenario, this option will be proposed when a recipient orders goods online, along with
other delivery options, which may depend on the selected delivery service. The recipient will choose a
parcel locker near to his/her home or work address, or any convenient public location. When the goods
are deposited by the deliverer, a message is sent to the recipient, including a one-time passcode. The
recipient goes to the parcel locker and enters the passcode to open the compartment and retrieve the
goods. The passcode can also be displayed as a barcode on the mobile device of the recipient, or entered
using a mobile application, to avoid physical contact with the control panel.
In a scenario where the user is registered, the passcode may be replaced by a permanent pin code or
another identification mean (e.g., a badge).
The parcel lockers can be part of a proprietary network, and operated by a single service provider, or be
part of an open network, and then accessible to several service carriers. In some cases, the deliverer
needs to identify itself before depositing a parcel. In other cases, only the parcel identifier is required.
4.2.2 Parcel lockers in public locations
Parcel lockers can be located in open streets or other public places such as train stations, gas stations,
sport halls, shopping malls or retail stores. In the last case, they are often operated by a single retailer
who offers this delivery option to its own customers.
4.2.3 Parcel lockers at Post offices
Parcel lo
...
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