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CEN

CEN/TR 16706:2014

(Main)

Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report

Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report

A feasibility study has been performed to see whether a standard for this subject can be developed. CEN/TC331 decided it was not feasible but the results should be kept therefore the report is transferred into a Technical Report.
Registered postal items contain - by nature - important messages or goods. Any of such items, which may be delivered to a person not being authorized to receive them may cause substantial problems, even if the correct addressee receives it afterwards. The knowledge of the quality performed by the operator would therefore give the customer an indication, to which extend registered postal items are delivered.
It was originally aimed to specify requirements for a method and its implementation aiming at measuring another aspect of the quality of delivery. It deals specifically with registered postal items delivered to someone not authorized to get them.

Messung fehlerhafter Zustellung - Machbarkeitsstudie

Services postaux - Qualité de service - Mesure de la livraison erronée - Rapport de faisabilité

Poštne storitve - Kakovost storitev - Merjenje napačne dostave pošiljke - Poročilo o izvedljivosti

Tehnično poročilo CEN/TR 16706 zagotavlja rezultate študije o izvedljivosti za ugotavljanje, ali bi se lahko pripravil evropski standard za merjenje napačne dostave pošiljke. Tehnični odbor CEN/TC 331 se je odločil, da evropski standard ni izvedljiv, vendar naj bi se rezultati ohranili, poročilo pa preneslo v to tehnično poročilo.

General Information

Status
Published
Publication Date
22-Jul-2014
ICS
03.240 - Postal services
Technical Committee
CEN/TC 331 - Postal services
Drafting Committee
CEN/TC 331/WG 1 - Quality of service
Current Stage
9020 - Submission to 2 Year Review Enquiry - Review Enquiry
Start Date
15-Jan-2024
Completion Date
15-Jan-2024
Directive
97/67/EC - Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service
Mandate
M/428 - Standardisation Mandate addressed to CEN in the field of Postal services and equipment
Ref Project
SIST-TP CEN/TR 16706:2014 - Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report

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Technical report
TP CEN/TR 16706:2014
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Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 16706:2014
01-oktober-2014
3RãWQHVWRULWYH.DNRYRVWVWRULWHY0HUMHQMHQDSDþQHGRVWDYHSRãLOMNH3RURþLOR
RL]YHGOMLYRVWL
Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility
Report
Messung fehlerhafter Zustellung - Machbarkeitsstudie
Services postaux - Qualité de service - Mesure de la livraison erronée - Rapport de
faisabilité
Ta slovenski standard je istoveten z: CEN/TR 16706:2014
ICS:
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 16706:2014 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST-TP CEN/TR 16706:2014

---------------------- Page: 2 ----------------------

SIST-TP CEN/TR 16706:2014

TECHNICAL REPORT
CEN/TR 16706

RAPPORT TECHNIQUE

TECHNISCHER BERICHT
July 2014
ICS 03.240
English Version
Postal Services - Quality of Service - Measurement of incorrect
delivery - Feasibility Report
Services postaux - Qualité de service - Mesure de la Messung fehlerhafter Zustellung - Machbarkeitsstudie
livraison erronée - Rapport de faisabilité


This Technical Report was approved by CEN on 7 June 2014. It has been drawn up by the Technical Committee CEN/TC 331.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 16706:2014 E
worldwide for CEN national Members.

---------------------- Page: 3 ----------------------

SIST-TP CEN/TR 16706:2014
CEN/TR 16706:2014 (E)
Contents Page

Foreword .3
1 Scope .4
2 Normative References .4
3 Summary of Feasibility Study .4
4 Feasibility Study .5
4.1 Introduction .5
4.2 Clarification of ToR and Rationale from the Project .6
4.3 Set up our Working Plan according the ToR and Rationale .7
4.4 Results of previous research about measurement incorrect delivery .8
4.5 Some initial definitions about basic terms and process .9
4.5.1 Introduction .9
4.5.2 What is incorrect delivery? .9
4.5.3 What is delivery of registered postal item? .9
4.5.4 Who is the recipient (addressee)? . 10
4.5.5 Who can be an authorized person? . 10
4.5.6 What is the role (and influence) of address and addressing on correct delivery? . 10
4.5.7 How should one correct process of delivery look like? . 10
4.6 Main issues which arise from our research . 12
4.6.1 Introduction . 12
4.6.2 Technical view .
...

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