Human resource management -- Workforce productivity metrics cluster

Management des ressources humaines -- Indicateurs de mesure de la productivité de la main-d'œuvre

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TECHNICAL ISO/TS
SPECIFICATION 30432
First edition
Human resource management —
Workforce productivity metrics cluster
Management des ressources humaines — Indicateurs de mesure de la
productivité de la main-d'œuvre
PROOF/ÉPREUVE
Reference number
ISO/TS 30432:2021(E)
ISO 2021
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ISO/TS 30432:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

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below or ISO’s member body in the country of the requester.
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Published in Switzerland
ii PROOF/ÉPREUVE © ISO 2021 – All rights reserved
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ISO/TS 30432:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................ 1

2 Normative references ..................................................................................................................................................................................... 1

3 Terms and definitions .................................................................................................................................................................................... 1

4 EBIT, revenue, turnover, profit per employee: for-profit organizations .....................................................1

4.1 General ........................................................................................................................................................................................................... 1

4.2 Purpose .......................................................................................................................................................................................................... 1

4.3 Formula ......................................................................................................................................................................................................... 1

4.4 Contextual factors ................................................................................................................................................................................. 2

4.5 Predictive factors .................................................................................................................................................................................. 3

5 EBIT, revenue, turnover, profit per employee: Non-government organizations

(NGOs) and not-for-profit organizations ..................................................................................................................................... 3

5.1 General ........................................................................................................................................................................................................... 3

5.2 Purpose .......................................................................................................................................................................................................... 3

5.3 Examples of productivity metrics for NGOs and not-for-profit organizations ................................ 3

5.4 Contextual factors ................................................................................................................................................................................. 4

5.5 Predictive factors .................................................................................................................................................................................. 4

6 Human capital RoI ............................................................................................................................................................................................... 4

6.1 General ........................................................................................................................................................................................................... 4

6.2 Purpose .......................................................................................................................................................................................................... 5

6.3 Formula ......................................................................................................................................................................................................... 5

6.4 Example ......................................................................................................................................................................................................... 5

6.5 Contextual factors ................................................................................................................................................................................. 6

6.6 Predictive factors .................................................................................................................................................................................. 6

7 Additional measures for consideration ........................................................................................................................................ 6

7.1 General ........................................................................................................................................................................................................... 6

7.2 Revenue per employee ..................................................................................................................................................................... 7

7.2.1 General...................................................................................................................................................................................... 7

7.2.2 Formula .................................................................................................................................................................................... 7

7.2.3 Description .................. .................................................... ...................................................................................................... 7

7.3 Profit per employee ............................................................................................................................................................................ 7

7.3.1 General...................................................................................................................................................................................... 7

7.3.2 Formula .................................................................................................................................................................................... 7

7.3.3 Description .................. .................................................... ...................................................................................................... 7

7.4 EBIT per employee .............................................................................................................................................................................. 7

7.4.1 General...................................................................................................................................................................................... 7

7.4.2 Formula .................................................................................................................................................................................... 7

7.4.3 Description .................. .................................................... ...................................................................................................... 7

Bibliography ................................................................................................................................................................................................................................ 8

© ISO 2021 – All rights reserved PROOF/ÉPREUVE iii
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ISO/TS 30432:2021(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 260, Human resource management.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
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ISO/TS 30432:2021(E)
Introduction

ISO 30414 highlights guidelines on the following core human capital reporting areas or “clusters”:

— compliance and ethics;
— costs;
— diversity;
— leadership;
— organizational culture;
— organizational health, safety and well-being;
— productivity;
— recruitment, mobility and turnover;
— skills and capabilities;
— succession planning;
— workforce availability.
ISO 30414:2018, 4.7.8, describes productivity in organizations.
The following metrics are included in this document:

a) Earnings before interest and taxes (EBIT), revenue, turnover, profit per employee

— for-profit organizations;
— non-government organizations (NGOs);
b) human capital return on investment (RoI).
This document describes the following components for each of the above metrics:
— description
— purpose
— formula
— how to use
— intended user(s)
— contextual factors
— predictive factors

It is recognized that employees, as well as workforce representatives, work councils and labour union

representatives, where they exist, can be consulted on issues of productivity and its measurement.

© ISO 2021 – All rights reserved PROOF/ÉPREUVE v
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TECHNICAL SPECIFICATION ISO/TS 30432:2021(E)
Human resource management — Workforce productivity
metrics cluster
1 Scope

This document describes the elements of workforce productivity metrics cluster. This document

provides the formula for comparable measures for internal and external reporting.

This document also highlights issues to be considered when interpreting the productivity data,

especially when deciding on the appropriate intervention internally and when reporting this to external

stakeholders (e.g. regulators, investors).
2 Normative references
There are no normative references in this document.
3 Terms and definitions
No terms and definitions are listed in this document.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
4 EBIT, revenue, turnover, profit per employee: for-profit organizations
4.1 General

Productivity ratios per employee, such as revenue or profit per employee, are commonly used to

compare the productivity of an organization in the market. These ratios can be used as a simple metric

for c
...

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