ISO 17069:2020
(Main)Accessible design — Consideration and assistive products for accessible meeting
Accessible design — Consideration and assistive products for accessible meeting
This document specifies considerations to be taken, as well as support and assistive products that can be used when organizing a physical meeting in which older persons and persons with disabilities can actively participate. Teleconferences and web conferences are important methods that can be used to include older persons and persons with disabilities in meetings.
Conception accessible — Considérations et produits d'assistance pour réunion accessible
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Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 17069
Second edition
2020-09
Accessible design — Consideration
and assistive products for accessible
meeting
Conception accessible — Considérations et produits d'assistance pour
réunion accessible
Reference number
©
ISO 2020
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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ii © ISO 2020 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Planning and management for full participation . 2
4.1 Principle . 2
4.1.1 Basic principle . 2
4.1.2 Before the meeting . 2
4.1.3 At the meeting . 3
4.1.4 After the meeting . 3
4.2 Specific considerations and supports . 3
4.2.1 General. 3
4.2.2 Seeing . 4
4.2.3 Hearing . 4
4.2.4 Touch — Considerations . 5
4.2.5 Taste and/or smell — Considerations. 5
4.2.6 Hand and arm use . 5
4.2.7 Mobility . 6
4.2.8 Voice and speech . 6
4.2.9 Cognition . . 6
4.2.10 Immunological system . 7
Annex A (informative) Guidelines in relation to the process of organizing an accessible meeting .8
Annex B (informative) Prior registration form for an accessible meeting .15
Bibliography .17
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 173, Assistive products, Subcommittee
SC 7, Assistive products for persons with impaired sensory functions.
This second edition cancels and replaces the first edition (ISO 17069:2014), of which it constitutes a
minor revision. The changes compared to the previous edition are as follows:
— correction of misspellings in 3.2, 4.2.8.1 and Annex B.3, list item 7);
— editorial corrections;
— update of the bibliography.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2020 – All rights reserved
Introduction
There are various types of meetings, ranging from small gatherings in families, schools, workplaces, and
towns, to bigger ones such as academic meetings, sessions in congresses, and international conferences.
Participation in meetings is indispensable for full participation and inclusion in society as envisioned in
the United Nations Convention on the Rights of Persons with Disabilities.
As social participation of older persons and persons with disabilities is promoted, more older persons
and persons with disabilities are taking the opportunity to attend meetings. To ensure that all persons
can participate in a meeting in a meaningful way, considerations need to be taken to overcome any
obstacle that can be a hindrance. Printed meeting notices and documents might not be appropriate
for a participant who has a seeing impairment or who is blind. Complicated texts might be a hindrance
for a person who has a cognitive impairment. Discussions might be difficult to follow for a participant
who has hearing impairment or who is deaf. Narrow passages, gaps, and stairs might be barriers for a
person who uses a wheelchair or assistive products for walking. Persons with speech disability might
have difficulties expressing themselves in a meeting without any support.
Meeting organizers have to understand and address hindrances so that all participants can fully take
part in the meeting. Careful planning, support staff, and use of appropriate assistive products can
overcome hindrances. Preparation of meeting materials in alternative formats such as large print,
braille, or digital formats can facilitate understanding for a person who has seeing impairment or
who is blind. Texts that are clear and concise can facilitate understanding for a person with cognitive
impairment. Amplification of speech by using microphones can be appropriate support for a person
with hearing impairment. Sign language interpreters can assist a person who is deaf to follow and
participate in a discussion. A built environment with elevators and ramps can make an area accessible
for a person with mobility limitation.
This document identifies areas to consider, as well as support and assistive products that can facilitate
the full participation of older persons and persons with disabilities in meetings.
In this document, considerations and assistive products that can contribute to making a meeting
accessible are presented in relation to human abilities. To facilitate for meeting organizers, Annex A
presents detailed guidelines and a checklist in relation to the process of organizing an accessible
meeting.
INTERNATIONAL STANDARD ISO 17069:2020(E)
Accessible design — Consideration and assistive products
for accessible meeting
1 Scope
This document specifies considerations to be taken, as well as support and assistive products that can
be used when organizing a physical meeting in which older persons and persons with disabilities can
actively participate.
Teleconferences and web conferences are important methods that can be used to include older persons
and persons with disabilities in meetings.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
accessible meeting
meeting that is organized so that older persons and persons with disabilities can participate actively
and where required, assistive products (3.2) and support staff are used to facilitate participation
3.2
assistive product
product (including devices, equipment, instruments, and software), especially produced or generally
available, used by or for persons with disability for the following functions:
— for participation;
— to protect, support, train, measure or substitute for body functions/structures and activities;
— to prevent impairments, activity limitations, or participation restrictions.
[SOURCE: ISO 9999:2016, 2.3, modified — Note to entry deleted.]
3.3
support staff
person who performs tasks to facilitate the execution of an accessible meeting (3.1) which can include,
but are not limited to, interpreting, note taking, guiding, and assisting participation of older persons
and persons with disabilities
Note 1 to entry: Support staff includes guide assistant (3.4) and communication assistant (3.5).
3.4
guide assistant
person who leads and assists a person in a location in an appropriate manner for that person’s
impairment
3.5
communication assistant
person who assists with communication
EXAMPLE 1 A person who conveys proceedings of meetings and discussions using sign languages, live
captioning, by paraphrasing or by Assistive Augmented Communication (AAC).
EXAMPLE 2 A person who expresses opinions on behalf of a participant.
EXAMPLE 3 A person who assists participant to follow documentation, e.g. turns pages of documents, points
out information in documents.
3.6
attendant
person who accompanies an older person or a person with disability and enables them to participate in
the meeting
3.7
information services
interactive communication support using support staff and assistive products so that older persons
and persons with disabilities can actively participate
4 Planning and management for full participation
4.1 Principle
4.1.1 Basic principle
Meeting organizers should be aware of factors that can hinder the participation of older persons and
persons with disabilities in meetings.
When planning a meeting, the organizer should identify and consider measures they should take to
facilitate full participation of the persons who intend to participate in the meeting. When appropriate,
arrangements should be made for web conferencing such as captioning services, and auditory or textual
expression for non-textual presentations. For public or open meetings where prior registration is
...
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