ISO/TR 21245-1:2016

Railway applications — Rail project planning process — Part 1: Stakeholders and their needs/interests

ISO/TR 21245-1:2016 aims to identify typical stakeholders of rail projects and their generic needs/interests and does not interfere with existing national and local laws, legal requirements and regulations. It covers only the planning stage of rail projects and does not cover the execution stage. Any type of rail project is included (building a new line, retrofitting or upgrading existing lines or changes of operation or maintenance). In ISO/TR 21245-1:2016, needs/interests of stakeholders are dealt with as issues, which are subject to modification or change by all stakeholders concerned in the project.

Applications ferroviaires - Processus de planification de projets ferroviaires — Partie 1: Partie prenantes et leurs besoins/intérêts

General Information

• Status: Withdrawn
• Publication Date: 13-Nov-2016
• Withdrawal Date: 13-Nov-2016
• ICS: 45.020 - Railway engineering in general
• Technical Committee: ISO/TC 269 - Railway applications
• Drafting Committee: ISO/TC 269 - Railway applications
• Current Stage: 9599 - Withdrawal of International Standard
• Completion Date: 03-Dec-2018

Relations

• Revised: ISO/TR 21245:2018 - Railway applications — Railway project planning process — Guidance on railway project planning
• Effective Date: 10-Mar-2018

Standards Content (Sample)

TECHNICAL ISO/TR
REPORT 21245-1
First edition
2016-11-15
Railway applications — Rail project
planning process —
Part 1:
Stakeholders and their needs/
interests
Applications ferroviaires - Processus de planification de projets
ferroviaires —
Partie 1: Partie prenantes et leurs besoins/intérêts
Reference number
ISO/TR 21245-1:2016(E)
©
ISO 2016

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ISO/TR 21245-1:2016(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2016, Published in Switzerland
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ii © ISO 2016 – All rights reserved

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ISO/TR 21245-1:2016(E)

Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Stakeholders and their needs/interests of rail projects . 3
4.1 General . 3
4.2 Administrative authorities . 3
4.2.1 Safety compliance . 3
4.2.2 Security compliance . 3
4.2.3 Environmental compliance . 3
4.2.4 Health protection compliance . 3
4.2.5 Effect on national/regional/local economy . 4
4.2.6 Financial resources/project cost/project funding . 4
4.2.7 Environmental impact . 4
4.2.8 Transport system coordination . 4
4.3 Passengers . 4
4.3.1 General. 4
4.3.2 Safety . 4
4.3.3 Security . 5
4.3.4 Comfort . 5
4.3.5 Accessibility . 6
4.3.6 Service reliability/availability . 6
4.3.7 Affordability of fare . 6
4.3.8 Total time to destination . 7
4.3.9 Vehicle design . 7
4.3.10 Supplemental in-station/onboard services . 7
4.4 Consignors . 7
4.4.1 General. 7
4.4.2 Transportation of goods . 7
4.4.3 Safety and security . 7
4.4.4 Reliability . 8
4.4.5 Accessibility . 8
4.4.6 Fare . 8
4.4.7 Total time to destination . 8
4.4.8 Added values . 8
4.5 Owner of rolling stock . 8
4.5.1 General. 8
4.5.2 Return on investment (profit) . 8
4.6 Owner of infrastructure . 9
4.6.1 General. 9
4.6.2 Return on investment (profit) . 9
4.7 Managers of rolling stock . 9
4.7.1 General. 9
4.7.2 Safety . 9
4.7.3 Profit . 9
4.7.4 Life-cycle cost . 9
4.7.5 Project funding .10
4.7.6 Charges/rents .10
4.7.7 Quality .10
4.7.8 Compliance .10
4.7.9 Time to place in service .10
4.7.10 Network connections between and within railways .10
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ISO/TR 21245-1:2016(E)

4.7.11 Vehicle/network compatibility .10
4.7.12 Reliability, availability and maintainability .10
4.8 Managers of infrastructure .11
4.8.1 General.11
4.8.2 Safety .11
4.8.3 Profit .11
4.8.4 Life-cycle cost .11
4.8.5 Project funding .12
4.8.6 Charges/rents .12
4.8.7 Quality .12
4.8.8 Compliance .12
4.8.9 Time to place in service .12
4.8.10 Network connections between and within railways .12
4.8.11 Vehicle/network compatibility .12
4.8.12 Reliability, availability and maintainability .12
4.9 Railway undertakings.12
4.9.1 General.12
4.9.2 Operational safety .12
4.9.3 Cost of rail operation/operation cost .12
4.9.4 Budget for investment .13
4.9.5 Fare/subsidy . . .13
4.9.6 Energy .13
4.9.7 Transport capacity .13
4.9.8 Fare collection .13
4.9.9 Security .13
4.9.10 Transport capacity offer .13
4.9.11 Reliability of rolling stock and infrastructure .13
4.9.12 Availability of rolling stock and infrastructure .13
4.10 Infrastructure operators .13
4.10.1 General.13
4.10.2 Operational safety .14
4.10.3 Cost of rail operation/operation cost .14
4.10.4 Budget for investment .14
4.10.5 Fare/subsidy . . .14
4.10.6 Energy .14
4.10.7 Transport capacity .14
4.10.8 Fare collection .14
4.10.9 Security .14
4.10.10 Reliability of rolling stock and infrastructure .14
4.10.11 Availability of rolling stock and infrastructure .14
4.11 Construction/manufacturing contractors .15
4.11.1 General.15
4.11.2 Quality .15
4.11.3 Cost .15
4.11.4 Contract schedule/delay .15
4.11.5 Contract price .15
4.11.6 Procurement procedure .15
4.11.7 Selection and qualification of subcontractor .15
4.11.8 Compliance .16
4.11.9 Vehicle/network compatibility .16
4.11.10 Testing facility .16
4.11.11 Market demand .16
4.12 Persons/organizations engaged in related transport modes .16
4.12.1 General.16
4.12.2 Changes in demand induced by the project.16
4.12.3 Compatibility/interface management .16
4.13 Others .16
4.13.1 General.16
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ISO/TR 21245-1:2016(E)

4.13.2 Safety and security .17
4.13.3 Quality of life .17
4.13.4 Eventuality of forced removal.17
Bibliography .18
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ISO/TR 21245-1:2016(E)

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2. www.iso.org/directives
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received. www.iso.org/patents
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment,
as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the
Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html.
The committee responsible for this document is ISO/TC 269, Railway applications.
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ISO/TR 21245-1:2016(E)

Introduction
Railway represents an efficient transport mode to overcome societal and environmental issues, such
as economic growth, road traffic congestion, pollutant emission reduction, accessibility, and so on.
Therefore, rail projects can provide great benefits for people all over the world. However, desired
outcomes cannot always be gained, since all rail projects are influenced by many external factors
and conditions as well as by stakeholder’s expectations. It therefore takes time and there are costs
involved in identifying conditions and translating stakeholder’s expectations into specifications and
requirements.
Expectations and conditions can be both the same or they can differ among projects. These expectations
and conditions are identified, analysed, prioritized and taken into account while advancing the project.
If not, the project may not produce the expected benefits and results in a waste of time and money. In
order to avoid such a waste, these factors are generalized and standardized as much as possible.
By better identifying stakeholders, taking into account their needs as well as external conditions,
project planning can be optimised. The project’s management will then proceed more smoothly after
the planning stage, with expected benefits on costs, quality and delivery.
It is expected that this series of documents will be useful to contracting entities for:
— identifying and prioritizing needs, interests and conditions;
— assuring the coverage of all relevant regional and environmental conditions;
— advancing technical and financial optimization of a project.
In addition, this series of documents will be useful to suppliers for:
— preparing an optimum proposal;
— minimizing time and cost in the planning stage; and
— clarifying their role and related responsibility in justifying the plan of a project to the relevant
contracting entity.
Therefore, both clients and suppliers will be able to promote rail projects smoothly while contributing
to rail development. This series of Technical Reports will be developed as two provisional groups:
— Part 1 Stakeholders and their needs/interests; and
— Part 2 Conditions.
Pending approval of ISO/TC 269, additional standards will be developed using those reports, addressing
correlation, interaction and causality.
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TECHNICAL REPORT ISO/TR 21245-1:2016(E)
Railway applications — Rail project planning process —
Part 1:
Stakeholders and their needs/interests
1 Scope
This document aims to identify typical stakeholders of rail projects and their generic needs/interests
and does not interfere with existing national and local laws, legal requirements and regulations. It
covers only the planning stage of rail projects and does not cover the execution stage. Any type of rail
project is included (building a new line, retrofitting or upgrading existing lines or changes of operation
or maintenance). In this document, needs/interests of stakeholders are dealt with as issues, which are
subject to modification or change by all stakeholders concerned in the project.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply. ISO and IEC maintain
terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at http://www.iso.org/obp
3.1
construction
erection of railway-related facilities excluding vehicles
3.2
contracting entity
entity, whether public or private, which orders the design and/or construction or the retrofitting or
upgrading system/articles related to railway
3.3
feasibility study
study to identify and analyse a problem and its potential solutions to determine their viability, costs,
and benefits
[SOURCE: ISO/IEC 2382-20:1990 (EN), 20.02.02]
3.4
life-cycle
consecutive and interlinked stages of a product system, from raw material acquisition or generation
from natural resources to final disposal
[SOURCE: ISO 14025:2006 (EN), 3.20]
3.5
manufacturing
production of railway vehicles and railway-related products
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3.6
need
prerequisite identified as necessary to achieve an intended outcome, implied or stated
[SOURCE: ISO/IEC 25063:2014 (EN), 3.19, modified, removed reference to user]
3.7
pre-feasibility study
preliminary study of a feasibility study
3.8
rail project
unique set of processes consisting of coordinated activities with start and end dates, performed to
create or change a unique railway product, system, operation or service
[SOURCE: ISO 21500:2012 (EN), 3.2, clarified for railways]
3.9
railway operation
work, activities, or processes, such as driving a train, accommodating passengers/cargos or
diagramming, conducted by a business or organization
3.10
retrofit(ting)
incorporation of new technology or new design parts resulting from an approved engineering change
to an already supplied item in order to maintain performance
[SOURCE: IEC/TS 61400-26-1, ed. 1.0, modified, “In order to maintain performance” added.]
3.11
safety
freedom from unacceptable risk of harm
[SOURCE: IEC 62278: 2002, 3.35]
3.12
service
result of activities between a supplier
...