SIST EN 16489-3:2015

Professional indoor UV exposure services - Part 3: Requirements for the provision of services

This European Standard defines the requirements for and assessment of the service provision of indoor UV exposure facilities, and will contribute to further strengthen consumer protection and safety with regard to professionally offered indoor tanning services.
This European Standard is not applicable for any medical use of indoor UV exposure.
Requirements for UV appliances for skin exposure are excluded in this standard, as they fall under the scope of EN 60335-2-27.

Professionelle Dienstleistungen in Sonnenstudios - Teil 3: Anforderungen an die Bereitstellung von Dienstleistungen

Diese Europäische Norm legt die Anforderungen an und die Bewertung der Dienstleistungen von Sonnenstudios fest und wird dazu beitragen, dass der Schutz der Nutzer und die Sicherheit bezüglich gewerblich angebotener Bräunungsgeräte weiter verstärkt wird.
Diese Europäische Norm gilt nicht für jegliche medizinische Anwendungen von UV-Bestrahlungen.
Anforderungen an UV-Hautbestrahlungsgeräte sind nicht in dieser Europäischen Norm enthalten, da sie in den Anwendungsbereich der EN 60335-2-27 fallen.

Services professionnels de bronzage en cabine - Partie 3: Exigences relatives à la prestation de services

La présente Norme européenne spécifie les exigences relatives à la prestation de services réalisée par les centres de bronzage ainsi que l'évaluation de cette prestation, et contribue à renforcer la protection et la sécurité du consommateur dans le domaine des cabines de bronzage exploitées par des professionnels.
Les exigences relatives aux appareils d'exposition de la peau aux rayonnements ultraviolets ne figurent pas dans la présente Norme européenne car elles relèvent de l'EN 60335-2-27.

Strokovne storitve v solarijih - 3. del: Zahteve za pripravo storitev

Ta evropski standard določa zahteve za pripravo storitev v solarijih in njihovo ocenjevanje ter bo prispeval k nadaljnji krepitvi zaščite in varnosti potrošnikov v zvezi s strokovno zagotovljenimi storitvami v solarijih.
Ta evropski standard se ne uporablja za nobeno medicinsko rabo solarijev.
Zahteve za naprave za izpostavljanje kože ultravijoličnemu sevanju niso vključene v ta standard, ker jih obravnava standard EN 60335-2-27.

General Information

• Status: Published
• Public Enquiry End Date: 19-Aug-2014
• Publication Date: 18-Jan-2015
• ICS: 03.080.30 - Services for consumers
• Technical Committee: I13 - Imaginarni 13
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 06-Jan-2015
• Due Date: 13-Mar-2015
• Completion Date: 19-Jan-2015
• Ref Project: EN 16489-3:2014 - Professional indoor UV exposure services - Part 3: Requirements for the provision of services

Relations

• Refers: SIST EN 60335-2-27:2014 - Household and similar electrical appliances - Safety -- Part 2-27: Particular requirements for appliances for skin exposure to ultraviolet and infrared radiation
• Effective Date: 09-Feb-2026
• Refers: SIST EN 16489-2:2015 - Professional indoor UV exposure services - Part 2: Required qualification and competence of the indoor UV exposure consultant
• Effective Date: 28-Jan-2026
• Refers: SIST EN 16489-1:2014 - Professional indoor UV exposure services - Part 1: Requirements for the provision of training
• Effective Date: 28-Jan-2026

Overview

SIST EN 16489-3:2015 – Professional indoor UV exposure services - Part 3: Requirements for the provision of services – is a key European standard defining the requirements and assessment of service provision in indoor UV exposure facilities, such as tanning salons. Developed by the Slovenian Institute for Standardization (SIST), this standard is designed to strengthen consumer protection and ensure safety for users of professional indoor tanning services. Notably, SIST EN 16489-3:2015 specifically excludes any medical uses of indoor UV exposure and does not set requirements for UV appliances themselves, which are covered under EN 60335-2-27.

Key Topics

• Consumer Safety and Information: The standard mandates that all tanning facilities provide accessible, clear, and accurate information regarding the effects of UV tanning on the skin and relevant safety instructions. Consumers must receive this information through methods such as printed materials, in-person guidance, or video presentations on every visit.
• Service Provision and Staff Qualifications: Services must be provided in accordance with complementary standards: EN 16489-1 (training requirements) and EN 16489-2 (qualification and competence of consultants).
• Equipment Compliance: All indoor tanning appliances used in these facilities must meet the requirements of EN 60335-2-27. Proper records of equipment maintenance, safety checks, and regular inspection according to manufacturer and legal requirements are essential.
• Hygiene Practices: Facilities and tanning booths must maintain high standards of cleanliness, including regular cleaning and disinfection, especially on surfaces touched by consumers. Eye protection in compliance with EN 60335-2-27 must be available and either new or sanitized before each use.
• Complaints Handling: Establishments are required to implement an effective complaints handling process, with accessible means for logging and addressing customer feedback. Contact details for responsible personnel must be available.

Applications

The practical value of SIST EN 16489-3:2015 lies in its direct application to:

• Professional Tanning Salons: Ensures that businesses offering indoor UV exposure adhere to consistent safety, hygiene, and service practices.
• Consumer Protection: Enhances confidence for clients by guaranteeing quality and minimizing health risks associated with UV tanning.
• Staff Training and Management: Provides clear expectations for personnel responsibilities, including the distribution of safety information and maintaining hygienic environments.
• Operational Compliance: Helps business owners align with both national and European regulations, reducing potential liability while supporting best practices for customer service, equipment maintenance, and documentation.

These requirements help standardize the indoor tanning industry, supporting both regulatory compliance and consumer trust.

Related Standards

For holistic compliance and operational excellence, the following standards are directly referenced or form part of the SIST EN 16489 series:

• EN 60335-2-27: Household and similar electrical appliances – Safety – Part 2-27: Particular requirements for appliances for skin exposure to ultraviolet and infrared radiation. Covers safety requirements for tanning appliances themselves.
• EN 16489-1: Professional indoor UV exposure services – Part 1: Requirements for the provision of training. Addresses the training of staff in indoor tanning facilities.
• EN 16489-2: Professional indoor UV exposure services – Part 2: Required qualification and competence of the indoor UV exposure consultant. Specifies competency criteria for consultants working in these environments.
• ISO 10002: Quality management – Customer satisfaction – Guidelines for complaints handling in organizations. Provides general guidance for effective complaint management.

Adhering to SIST EN 16489-3:2015, along with its related standards, ensures a safer and more reliable experience for both businesses and their clients in the professional indoor UV exposure industry.

Keywords: indoor UV exposure services, tanning salons, consumer protection, safety requirements, service provision, equipment compliance, hygiene standards, complaints handling, EN 60335-2-27, indoor tanning facilities.

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Strokovne storitve v solarijih - 3. del: Zahteve za pripravo storitevProfessionelle Dienstleistungen in Sonnenstudios - Teil 3: Anforderungen an die Bereitstellung von DienstleistungenServices professionnels de bronzage en cabine - Partie 3: Exigences relatives à la prestation de servicesProfessional indoor UV exposure services - Part 3: Requirements for the provision of services03.080.30Storitve za potrošnikeServices for consumersICS:Ta slovenski standard je istoveten z:EN 16489-3:2014SIST EN 16489-3:2015en,fr,de01-februar-2015SIST EN 16489-3:2015SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16489-3
December 2014 ICS 03.080.30 English Version
Professional indoor UV exposure services - Part 3: Requirements for the provision of services
Services professionnels de bronzage en cabine - Partie 3: Exigences relatives à la prestation de services
Professionelle Dienstleistungen in Sonnenstudios - Teil 3: Anforderungen an die Bereitstellung von DienstleistungenThis European Standard was approved by CEN on 25 October 2014.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2014 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16489-3:2014 ESIST EN 16489-3:2015

Contents Page Foreword .3 Introduction .4 1 Scope .5 2 Normative references .5 3 Terms and definitions .5 4 Consumer information .6 4.1 General information .6 4.2 Information in the tanning booth .6 5 Equipment requirements .6 6 Hygiene .6 6.1 Tanning facility .6 6.2 Indoor tanning appliance .6 7 Complaints handling .7 Annex A (informative)
Recommendations .8 A.1 Professional association membership .8 A.2 Insurance .8 A.3 Documentation .8 Annex B (informative)
A-deviations .9 Bibliography . 10
Foreword This document (EN 16489-3:2014) has been prepared by Technical Committee CEN/TC 412 “Project committee - Indoor sun exposure services”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by June 2015, and conflicting national standards shall be withdrawn at the latest by June 2015. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. EN 16489, Professional indoor UV exposure services, consists of three parts: — Part 1: Requirements for the provision of training; — Part 2: Required qualification and competence of the indoor UV exposure consultant; — Part 3: Requirements for the provision of services. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16489-3:2015

Introduction Over the years, the quality and safety of indoor tanning appliances - without which a tanning centre cannot operate – has improved substantially. This is especially the case since the publication of EN 60335-2-27:2010, which limits the erythemal irradiation to 0,3 W/m². This is based on the conclusions of a “Scientific Committee on Consumer Products” report of the European Commission on the “Biological effects of ultraviolet radiation relevant to health with particular reference to sunbeds for cosmetic purposes”, published in 2006 [1]. On the other hand, the safe use of commercially offered indoor tanning appliances is critically dependent on the way the service is provided. Particularly important is the way in which potential consumers are informed about the proper use of tanning appliances taking into account the personal characteristics of the consumer, in order to minimize the risk of skin cancer and other
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