SIST EN ISO/IEC 17024:2004
(Main)Conformity assessment - General requirements for bodies operating certification of persons (ISO/IEC 17024:2003)
Conformity assessment - General requirements for bodies operating certification of persons (ISO/IEC 17024:2003)
ISO/IEC 17024:2003 specifies requirements for a body certifying persons against specific requirements, including the development and maintenance of a certification scheme for personnel.
Konformitätsbewertung - Allgemeine Anforderungen an Stellen, die Personen zertifizieren (ISO 17024:2003)
Diese Internationale Norm legt Anforderungen für eine Stelle fest, die Personen aufgrund spezifischer Anforderungen zertifiziert, einschließlich der Anforderungen für die Entwicklung und Aufrechterhaltung eines Zertifizierungsprogramms für Personen.
ANMERKUNG In einigen Ländern heißen Stellen, die die Konformität der Kompetenz von Personen mit spezifischen Anforderungen bescheinigen, ?Zertifizierungsstellen", in anderen Ländern ?Registrierungsstellen", in einigen anderen ?Bewertungs- und Registrierungsstellen" und in wieder anderen Ländern ?Registrars". Diese Internationale Norm benutzt den Begriff ?Zertifizierungsstelle". Diese Nutzung ist nicht einschränkend.
Evaluation de la conformité - Exigences générales pour les organismes de certification procédant a la certification du personnes (ISO/IEC 17024:2003)
L'ISO/CEI 17024:2003 spécifie les exigences destinées à un organisme qui procède à la certification de personnes par rapport à des exigences spécifiques, y compris l'élaboration et le maintien d'un dispositif particulier de certification de personnes.
Ugotavljanje skladnosti - Splošne zahteve za organe na področju certificiranja osebja (ISO/IEC 17024:2003)
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
SIST EN ISO/IEC 17024:2004
01-april-2004
1DGRPHãþD
SIST EN 45013:1996
8JRWDYOMDQMHVNODGQRVWL6SORãQH]DKWHYH]DRUJDQHQDSRGURþMXFHUWLILFLUDQMD
RVHEMD ,62,(&
Conformity assessment - General requirements for bodies operating certification of
persons (ISO/IEC 17024:2003)
Konformitätsbewertung - Allgemeine Anforderungen an Stellen, die Personen
zertifizieren (ISO 17024:2003)
Evaluation de la conformité - Exigences générales pour les organismes de certification
procédant a la certification du personnes (ISO/IEC 17024:2003)
Ta slovenski standard je istoveten z: EN ISO/IEC 17024:2003
ICS:
03.100.30 Vodenje ljudi Management of human
resources
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
SIST EN ISO/IEC 17024:2004 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST EN ISO/IEC 17024:2004
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SIST EN ISO/IEC 17024:2004
EUROPEAN STANDARD
EN ISO/IEC 17024
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2003
ICS 03.120.20 Supersedes EN 45013:1989
English version
Conformity assessment - General requirements for bodies
operating certification of persons (ISO/IEC 17024:2003)
Evaluation de la conformité - Exigences générales pour les Konformitätsbewertung - Allgemeine Anforderungen an
organismes de certification procédant à la certification du Stellen, die Personen zertifizieren (ISO/IEC 17024:2003)
personnes (ISO/IEC 17024:2003)
This European Standard was approved by CEN on 14 March 2003 and by CENELEC on 18 March 2003.
CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for
inclusion of this amendment into the relevant national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN or CENELEC member.
This amendment exists in three official versions (English, French, German). A version in any other language made by translation under the
responsibility of a CEN or CENELEC member into its own language and notified to the CEN Management Centre has the same status as
the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees, respectively, of Austria,
Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands,
Norway, Portugal, Slovakia, Spain, Sweden, Switzerland and United Kingdom.
CEN Management Centre: CENELEC Central Secretariat:
rue de Stassart, 36 B-1050 Brussels rue de Stassart, 35 B-1050 Brussels
© 2003 CEN/CENELEC All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 17024:2003 E
worldwide for CEN national Members and for CENELEC
Members.
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SIST EN ISO/IEC 17024:2004
EN ISO/IEC 17024:2003 (E)
CORRECTED 2003-07-02
Foreword
This document (EN ISO/IEC 17024:2003) has been prepared by CASCO "Committee on
Conformity Assessment" in collaboration with Technical Committee CEN/CLC/TC 1 "Criteria for
conformity assessment bodies", the secretariat of which is held by NSF.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by October 2003, and conflicting national
standards shall be withdrawn at the latest by October 2003.
This document supersedes EN 45013:1989.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland and
the United Kingdom.
Endorsement notice
The text of ISO/IEC 17024:2003 has been approved by CEN and CENELEC as
EN ISO/IEC 17024:2003 without any modifications.
NOTE Normative references to International Standards are listed in Annex ZA (normative).
2
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SIST EN ISO/IEC 17024:2004
EN ISO/IEC 17024:2003 (E)
Annex ZA
(normative)
Normative references to international publications
with their relevant European publications
This European Standard incorporates by dated or undated reference, provisions from other
publications. These normative references are cited at the appropriate places in the text and the
publications are listed hereafter. For dated references, subsequent amendments to or revisions of
any of these publications apply to this European Standard only when incorporated in it by
amendment or revision. For undated references the latest edition of the publication referred to
applies (including amendments).
NOTE Where an International Publication has been modified by common modifications, indicated
by (mod.), the relevant EN/HD applies.
Publication Year Title EN Year
ISO 9000 2000 Quality management systems - EN ISO 9000 2000
Fundamentals and vocabulary
3
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SIST EN ISO/IEC 17024:2004
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SIST EN ISO/IEC 17024:2004
INTERNATIONAL ISO/IEC
STANDARD 17024
First edition
2003-04-01
Conformity assessment — General
requirements for bodies operating
certification of persons
Évaluation de la conformité — Exigences générales pour les
organismes de certification procédant à la certification de personnes
Reference number
ISO/IEC 17024:2003(E)
©
ISO 2003
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SIST EN ISO/IEC 17024:2004
ISO/IEC 17024:2003(E)
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ii © ISO 2003 — All rights reserved
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SIST EN ISO/IEC 17024:2004
ISO/IEC 17024:2003(E)
Contents Page
Foreword. iv
Introduction . v
1 Scope. 1
2 Normative references. 1
3 Terms and definitions. 1
4 Requirements for certification bodies . 2
4.1 Certification body. 2
4.2 Organizational structure. 2
4.3 Development and maintenance of a certification scheme. 4
4.4 Management system. 4
4.5 Subcontracting. 4
4.6 Records. 5
4.7 Confidentiality. 5
4.8 Security. 5
5 Requirements for persons employed or contracted by a certification body. 5
5.1 General. 5
5.2 Requirements for examiners. 6
6 Certification process. 6
6.1 Application. 6
6.2 Evaluation. 7
6.3 Decision on certification . 7
6.4 Surveillance. 8
6.5 Recertification. 8
6.6 Use of certificates and logos/marks . 8
Annex A (informative) Development and maintenance of a certification scheme for persons. 9
Bibliography . 10
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SIST EN ISO/IEC 17024:2004
ISO/IEC 17024:2003(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 17024 was prepared by ISO/CASCO, Committee on Conformity Assessment.
This first edition of ISO/IEC 17024 is based on EN 45013:1989.
iv © ISO 2003 — All rights reserved
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SIST EN ISO/IEC 17024:2004
ISO/IEC 17024:2003(E)
Introduction
This International Standard has been drawn up with the objective of achieving and promoting a globally
accepted benchmark for organizations operating certification of persons. Certification of persons is one means
of providing assurance that the certified person meets the requirements of the certification scheme.
Confidence in the respective certification schemes is achieved by means of a globally accepted process of
assessment, subsequent surveillance and periodic re-assessments of the competence of certified persons.
However, it is necessary to distinguish between situations where certification schemes for persons are
justified and situations where other forms of qualification are more appropriate. The development of new
certification schemes for persons, in response to the ever increasing velocity of technological innovation and
growing specialization of personnel, may compensate for variations in education and training and thus
facilitate the global job market. Alternatives to certification may still be necessary in positions where public
services, official or governmental operations are concerned.
In contrast to other types of conformity assessment bodies, such as management system certification/
registration bodies, one of the characteristic functions of the personnel certification body is to conduct an
examination, which uses objective criteria for competence and scoring. While it is recognized that such an
examination, if well planned and structured by the certification body, can substantially serve to ensure
impartiality of operations and reduce the risk of a conflict of interest, alternative requirements have been
included in this International Standard.
In either case, this International Standard should be the basis for the recognition of the certification bodies and
their certification schemes, in order to facilitate their acceptance at the national and international levels. Only
the harmonization of the system for developing and maintaining certification schemes for persons can
establish the environment for mutual recognition and the global exchange of personnel.
This International Standard specifies requirements which ensure that certification bodies operating certification
schemes for persons operate in a consistent, comparable and reliable manner. The requirements in this
International Standard are to be considered as general requirements for bodies operating certification
schemes for persons and therefore may have to be supplemented in response to additional demonstrated
market need/desire (i.e. improvement of the profession) or specific government requirements (i.e. protection of
the public).
© ISO 2003 — All rights reserved v
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SIST EN ISO/IEC 17024:2004
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SIST EN ISO/IEC 17024:2004
INTERNATIONAL STANDARD ISO/IEC 17024:2003(E)
Conformity assessment — General requirements for bodies
operating certification of persons
1 Scope
This International Standard specifies requirements for a body certifying persons against specific requirements,
including the development and maintenance of a certification scheme for persons.
NOTE In some countries, bodies which verify the conformity of the competence of persons against specified
requirements are called “certification bodies”, in other countries “registration bodies”, in others “assessment and
registration bodies” or “certification/registration/licensure bodies”, and in others still “registrars”. This International Standard
uses the term “certification body”. However, this use is not limiting.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
ISO/IEC Guide 2:1996, Standardization and related activities — General vocabulary
ISO 9000:2000, Quality management systems — Fundamentals and vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO/IEC Guide 2 and ISO 9000 and the
following apply.
3.1
appeal
request by applicant, candidate or certified person for reconsideration of any adverse decision made by the
certification body related to her/his desired certification status
3.2
candidate
applicant who has fulfilled specified prerequisites, allowing his/her participation in the certification process
3.3
certification process
all activities by which a certification body establishes that a person fulfils specified competence requirements,
including application, evaluation, decision on certification, surveillance and recertification, use of certificates
and logos/marks
3.4
certification scheme
specific certification requirements related to specified categories of persons to which the same particular
standards and rules, and the same procedures apply
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SIST EN ISO/IEC 17024:2004
ISO/IEC 17024:2003(E)
3.5
certification system
set of procedures and resources for carrying out the certification process as per a certification scheme,
leading to the issue of a certificate of competence including maintenance
3.6
competence
demonstrated ability to apply knowledge and/or skills and, where relevant, demonstrated personal attributes,
as defined in the certification scheme
3.7
complaint
conformity assessment request, other than an appeal, by any organization or individual to a certification body,
for corrective action relating to the activities of that body or to those of any of its customers
3.8
evaluation
process that assesses a person’s fulfilment of the requirements of the scheme, leading to a decision on
certification
3.9
examination
mechanism that is part of the evaluation, which measures a candidate's competence by one or more means
such as written, oral, practical and observational
3.10
examiner
person with relevant technical and personal qualifications, competent to conduct and/or score an examination
3.11
qualification
demonstration of personal attributes, education, training and/or work experience
4 Requirements for certification bodies
4.1 Certification body
4.1.1 The policies and procedures of the certification body and their administration shall be related to the
criteria in which certification is sought, shall be fair and equitable among all candidates, and shall comply with
all applicable regulations and statutory requirements. The certification body shall not use procedures to
impede or inhibit access by applicants and candidates, except as provided for in this International Standard.
4.1.2 The certification body shall define policies and procedures for granting, maintaining, renewing,
expanding and reducing the scope of the desired certification, and suspending or withdrawing the certification.
4.1.3 The certification body shall confine its requirements, evaluation and decision on certification to those
matters specifically related to the scope of the desired certification.
4.2 Organizational structure
4.2.1 The certification body shall be structured so as to give confidence to interested parties in its
competence, impartiality and integrity. In particular, the certification body:
a) shall be independent and impartial in relation to its applicants, candidates and certified persons, including
their employers and their customers, and shall take all possible steps to assure ethical operations;
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SIST EN ISO/IEC 17024:2004
ISO/IEC 17024:2003(E)
b) shall be responsible for its decisions relating to the granting, maintaining, renewing, expanding and
reducing the scope, or suspending and withdrawing the certification;
c) shall identify the management [group(s) or person(s)] which shall have overall responsibility for
1) evaluation, certification and surveillance as defined in this International Standard, the applicable
competence standards and other relevant documents,
2) the formulation of policies relating to the operatio
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