SIST EN ISO 22301:2014
(Main)Societal security - Business continuity management systems - Requirements (ISO 22301:2012)
Societal security - Business continuity management systems - Requirements (ISO 22301:2012)
EN ISO 22301 for business continuity management specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive incidents when they arise. The requirements specified in this International Standard are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization’s operating environment and complexity. It is not the intent of this International Standard to imply uniformity in the structure of a Business Continuity Management System (BCMS), but for an organization to design a BCMS that is appropriate to its needs and that meets its interested parties’ requirements. These needs are shaped by legal, regulatory, organizational and industry requirements, the products and services, the processes employed, the size and structure of the organization, and the requirements of its interested parties. This International Standard is applicable to all types and sizes of organizations that wish to a) establish, implement, maintain and improve a BCMS, b) ensure conformity with stated business continuity policy, c) demonstrate conformity to others, d) seek certification/registration of its BCMS by an accredited third party certification body, or e) make a self-determination and self-declaration of conformity with this International Standard. This International Standard can be used to assess an organization’s ability to meet its own continuity needs and obligations.
Sicherheit und Schutz des Gemeinwesens - Aufrechterhaltung der Betriebsfähigkeit - Anforderungen (ISO 22301:2012)
Diese Internationale Norm zur Aufrechterhaltung der Betriebsfähigkeit legt Anforderungen fest, um ein dokumentiertes Managementsystem zu planen, einzuführen, umzusetzen, zu betreiben, zu überwachen, zu überprüfen, aufrechtzuerhalten und ständig zu verbessern, um sich gegen Vorfälle mit Betriebsunterbrechung zu schützen, die Wahr¬scheinlichkeit ihres Auftretens zu vermindern, sich auf diese vorzubereiten, auf diese zu reagieren und sich von diesen zu erholen, wenn sie auftreten.
Die Anforderungen dieser Internationalen Norm sind generischer Art und dafür vorgesehen, für sämtliche Organisationen oder Teile dieser, unabhängig von ihrer Art, Größe oder Beschaffenheit zu gelten. Der Umfang der Anwendung dieser Anforderungen ist von der betrieblichen Umgebung und der Komplexität der jeweiligen Organisation abhängig.
Diese Internationale Norm beabsichtigt keine Einheitlichkeit im Aufbau eines Managementsystems zur Aufrecht¬erhaltung der Betriebsfähigkeit (BCMS), setzt jedoch bei einer Organisation voraus, dass diese ein BCMS gestaltet, das ihren Bedürfnissen gerecht wird und die Anforderungen ihrer Interessensgruppen erfüllt. Diese Bedürfnisse werden durch rechtliche, behördliche, organisationstechnische und industrielle Anfor-derungen geprägt sowie durch Produkte und Dienstleistungen, eingesetzte Prozesse, Größe und Aufbau der Organisation und die Anforderungen ihrer Interessensgruppen.
Diese Internationale Norm gilt für sämtliche Arten und Größen von Organisationen, die Folgendes wollen:
a) Einführen, Implementieren, Aufrechterhalten und Verbessern eines BMCS;
b) Sicherstellen der Konformität mit den erklärten Leitlinien zur Aufrecht¬erhaltung der Betriebs¬fähigkeit;
c) Darstellen der Konformität gegenüber anderen;
d) Zertifizierung/Registrierung ihres BMCS durch eine amtlich zugelassene Zertifizierungsstelle einer Drittpartei; oder
e) Erstellung einer eigenen Konformitätsfeststellung oder einer eigenen Konformitätserklärung mithilfe dieser Internationalen Norm.
Dieses Dokument kann dazu genutzt werden, die Befähigung einer Organisation zur Erfüllung ihrer eigenen Kontinuitätsbedürfnisse und -verpflichtungen zu bewerten.
Sécurité sociétale - Systèmes de management de la continuité d'activité - Exigences (ISO 22301:2012)
L'ISO 22301:2012 spécifie les exigences pour planifier, établir, mettre en place et en ?uvre, contrôler, réviser, maintenir et améliorer de manière continue un système de management documenté afin de se protéger des incidents perturbateurs, réduire leur probabilité de survenance, s'y préparer, y répondre et de s'en rétablir lorsqu'ils surviennent.
Les exigences spécifiées dans l'ISO 22301:2012 sont génériques et prévues pour être applicables à toutes les organisations, ou parties de celles-ci, indépendamment du type, de la taille et de la nature de l'organisation. Le champ d'application de ces exigences dépend de l'environnement et de la complexité de fonctionnement de l'organisation.
Družbena varnost - Sistem vodenja neprekinjenosti poslovanja - Zahteve (ISO 22301:2012)
Standard EN ISO 22301 za vodenje neprekinjenosti poslovanja določa zahteve za načrtovanje, ustanavljanje, izvajanje, upravljanje, nadzorovanje, pregledovanje, vzdrževanje in nenehno izboljševanje dokumentiranega sistema vodenja za zaščito pred prekinitvami poslovanja, zmanjševanjem možnosti njihovega pojava, pripravo nanje, odziv nanje in obnovitev poslovanja, kadar pride do prekinitev. Zahteve, določene v tem mednarodnem standardu, so generične in so namenjene uporabi v vseh organizacijah ali njihovih delih, in sicer ne glede na vrsto, velikost in naravo organizacije. Obseg uporabe teh zahtev je odvisen od delovnega okolja in kompleksnosti organizacije. Namen tega mednarodnega standarda ni, da bi zahteval enotno strukturo sistema vodenja neprekinjenosti poslovanja (BCMS), ampak omogočiti, da organizacija oblikuje svoj sistem vodenja neprekinjenosti poslovanja, ki ustreza njenim potrebam in izpolnjuje zahteve njenih zainteresiranih strani. Te potrebe oblikujejo pravne, regulativne, organizacijske in industrijske zahteve, proizvodi ter storitve, uporabljeni procesi, velikost in struktura organizacije ter zahteve njenih zainteresiranih strani. Ta mednarodni standard se uporablja za vse vrste in velikosti organizacij, ki želijo a) vzpostaviti, izvajati, vzdrževati in izboljšati sistem vodenja neprekinjenosti poslovanja, b) zagotoviti skladnost z veljavnim pravilnikom o neprekinjenosti poslovanja, c) dokazati skladnost z drugimi; d) pridobiti potrdilo/registracijo za sistem vodenja neprekinjenosti poslovanja pri akreditiranem certifikacijskem organu tretje strani ter e) sprejeti lastno odločitev in izdati lastno izjavo o skladnosti s tem mednarodnim standardom. Ta mednarodni standard je mogoče uporabljati za oceno sposobnosti organizacije za izpolnjevanje svojih potreb in obveznosti glede neprekinjenosti poslovanja.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
SIST EN ISO 22301:2014
01-oktober-2014
Družbena varnost - Sistem vodenja neprekinjenosti poslovanja - Zahteve (ISO
22301:2012)
Societal security - Business continuity management systems - Requirements (ISO
22301:2012)
Sicherheit und Schutz des Gemeinwesens - Aufrechterhaltung der Betriebsfähigkeit -
Anforderungen (ISO 22301:2012)
Sécurité sociétale - Systèmes de management de la continuité d'activité - Exigences
(ISO 22301:2012)
Ta slovenski standard je istoveten z: EN ISO 22301:2014
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
SIST EN ISO 22301:2014 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST EN ISO 22301:2014
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SIST EN ISO 22301:2014
EUROPEAN STANDARD
EN ISO 22301
NORME EUROPÉENNE
EUROPÄISCHE NORM
July 2014
ICS 03.100.01
English Version
Societal security - Business continuity management systems -
Requirements (ISO 22301:2012)
Sécurité sociétale - Systèmes de management de la Sicherheit und Schutz des Gemeinwesens -
continuité d'activité - Exigences (ISO 22301:2012) Aufrechterhaltung der Betriebsfähigkeit - Anforderungen
(ISO 22301:2012)
This European Standard was approved by CEN on 17 July 2014.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same
status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 22301:2014 E
worldwide for CEN national Members.
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SIST EN ISO 22301:2014
EN ISO 22301:2014 (E)
Contents Page
Foreword .3
2
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SIST EN ISO 22301:2014
EN ISO 22301:2014 (E)
Foreword
The text of ISO 22301:2012 has been prepared by Technical Committee ISO/TC 223 “Societal security” of the
International Organization for Standardization (ISO) and has been taken over as EN ISO 22301:2014 by
Technical Committee CEN/TC 391 “Societal and Citizen Security” the secretariat of which is held by NEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by January 2015, and conflicting national standards shall be withdrawn at
the latest by January 2015.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Endorsement notice
The text of ISO 22301:2012 has been approved by CEN as EN ISO 22301:2014 without any modification.
3
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SIST EN ISO 22301:2014
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SIST EN ISO 22301:2014
INTERNATIONAL ISO
STANDARD 22301
First edition
2012-05-15
Corrected version
2012-06-15
Societal security — Business continuity
management systems — Requirements
Sécurité sociétale — Gestion de la continuité des affaires — Exigences
Reference number
ISO 22301:2012(E)
©
ISO 2012
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISO’s
member body in the country of the requester.
ISO copyright office
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E-mail copyright@iso.org
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Published in Switzerland
ii © ISO 2012 – All rights reserved
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
Contents Page
Foreword .iv
0 Introduction . v
0.1 General . v
0.2 The Plan-Do-Check-Act (PDCA) model. v
0.3 Components of PDCA in this International Standard . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 8
4.1 Understanding of the organization and its context. 8
4.2 Understanding the needs and expectations of interested parties . 9
4.3 Determining the scope of the business continuity management system . 9
4.4 Business continuity management system .10
5 Leadership .10
5.1 Leadership and commitment .10
5.2 Management commitment .10
5.3 Policy . 11
5.4 Organizational roles, responsibilities and authorities . 11
6 Planning .12
6.1 Actions to address risks and opportunities .12
6.2 Business continuity objectives and plans to achieve them .12
7 Support .12
7.1 Resources .12
7.2 Competence .13
7.3 Awareness .13
7.4 Communication .13
7.5 Documented information .14
8 Operation .15
8.1 Operational planning and control .15
8.2 Business impact analysis and risk assessment .15
8.3 Business continuity strategy .16
8.4 Establish and implement business continuity procedures .17
8.5 Exercising and testing .19
9 Performance evaluation .19
9.1 Monitoring, measurement, analysis and evaluation .19
9.2 Internal audit .20
9.3 Management review .21
10 Improvement .22
10.1 Nonconformity and corrective action .22
10.2 Continual improvement .23
Bibliography .24
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International
Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 22301 was prepared by Technical Committee ISO/TC 223, Societal security.
This corrected version of ISO 22301:2012 incorporates the following corrections:
— first list in 6.1 changed from a numbered to an unnumbered list;
— commas added at the end of list items in 7.5.3 and 8.3.2;
— bibliography items [19] and [20] separated, which were merged in the original;
— font size adjusted in several places.
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
0 Introduction
0.1 General
This International Standard specifies requirements for setting up and managing an effective Business Continuity
Management System (BCMS).
A BCMS emphasizes the importance of
— understanding the organization’s needs and the necessity for establishing business continuity management
policy and objectives,
— implementing and operating controls and measures for managing an organization’s overall capability to
manage disruptive incidents,
— monitoring and reviewing the performance and effectiveness of the BCMS, and
— continual improvement based on objective measurement.
A BCMS, like any other management system, has the following key components:
a) a policy;
b) people with defined responsibilities;
c) management processes relating to
1) policy,
2) planning,
3) implementation and operation,
4) performance assessment,
5) management review, and
6) improvement;
d) documentation providing auditable evidence; and
e) any business continuity management processes relevant to the organization.
Business continuity contributes to a more resilient society. The wider community and the impact of the
organization’s environment on the organization and therefore other organizations may need to be involved in
the recovery process.
0.2 The Plan-Do-Check-Act (PDCA) model
This International Standard applies the “Plan-Do-Check-Act” (PDCA) model to planning, establishing,
implementing, operating, monitoring, reviewing, maintaining and continually improving the effectiveness of an
organization’s BCMS.
This ensures a degree of consistency with other management systems standards, such as ISO 9001 Quality
management systems, ISO 14001, Environmental management systems, ISO/IEC 27001, Information security
management systems, ISO/IEC 20000-1, Information technology — Service management, and ISO 28000,
Specification for security management systems for the supply chain, thereby supporting consistent and
integrated implementation and operation with related management systems.
Figure 1 illustrates how a BCMS takes as inputs interested parties, requirements for continuity management
and, through the necessary actions and processes, produces continuity outcomes (i.e. managed business
continuity) that meet those requirements.
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
Continual improvement of business continuity
management system (BCMS)
Establish
(Plan)
Interested
Interested
parties
parties
Maintain and Implement
improve and operate
(Act) (Do)
Requirements
Managed
for business
business
continuity
Monitor and
continuity
review
(Check)
Figure 1 — PDCA model applied to BCMS processes
Table 1 — Explanation of PDCA model
Plan Establish business continuity policy, objectives, targets, controls, processes and
(Establish) procedures relevant to improving business continuity in order to deliver results that align
with the organization’s overall policies and objectives.
Do Implement and operate the business continuity policy, controls, processes and
(Implement and operate) procedures.
Check Monitor and review performance against business continuity policy and objectives,
(Monitor and review) report the results to management for review, and determine and authorize actions for
remediation and improvement.
Act Maintain and improve the BCMS by taking corrective action, based on the results of
(Maintain and improve) management review and reappraising the scope of the BCMS and business continuity
policy and objectives.
0.3 Components of PDCA in this International Standard
In the Plan-Do-Check-Act model as shown in Table 1, Clause 4 through Clause 10 in this International Standard
cover the following components.
— Clause 4 is a component of Plan. It introduces requirements necessary to establish the context of the
BCMS as it applies to the organization, as well as needs, requirements, and scope.
— Clause 5 is a component of Plan. It summarizes the requirements specific to top management’s role in the
BCMS, and how leadership articulates its expectations to the organization via a policy statement.
— Clause 6 is a component of Plan. It describes requirements as it relates to establishing strategic objectives
and guiding principles for the BCMS as a whole. The content of Clause 6 differs from establishing risk
treatment opportunities stemming from risk assessment, as well as business impact analysis (BIA) derived
recovery objectives.
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
NOTE The business impact analysis and risk assessment process requirements are detailed in Clause 8.
— Clause 7 is a component of Plan. It supports BCMS operations as they relate to establishing competence
and communication on a recurring/as-needed basis with interested parties, while documenting, controlling,
maintaining and retaining required documentation.
— Clause 8 is a component of Do. It defines business continuity requirements, determines how to address
them and develops the procedures to manage a disruptive incident.
— Clause 9 is a component of Check. It summarizes requirements necessary to measure business continuity
management performance, BCMS compliance with this International Standard and management’s
expectations, and seeks feedback from management regarding expectations.
— Clause 10 is a component of Act. It identifies and acts on BCMS non-conformance through corrective action.
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SIST EN ISO 22301:2014
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SIST EN ISO 22301:2014
INTERNATIONAL STANDARD ISO 22301:2012(E)
Societal security — Business continuity management
systems — Requirements
1 Scope
This International Standard for business continuity management specifies requirements to plan, establish,
implement, operate, monitor, review, maintain and continually improve a documented management system
to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive
incidents when they arise.
The requirements specified in this International Standard are generic and intended to be applicable to all
organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application
of these requirements depends on the organization’s operating environment and complexity.
It is not the intent of this International Standard to imply uniformity in the structure of a Business Continuity
Management System (BCMS), but for an organization to design a BCMS that is appropriate to its needs and
that meets its interested parties’ requirements. These needs are shaped by legal, regulatory, organizational
and industry requirements, the products and services, the processes employed, the size and structure of the
organization, and the requirements of its interested parties.
This International Standard is applicable to all types and sizes of organizations that wish to
a) establish, implement, maintain and improve a BCMS,
b) ensure conformity with stated business continuity policy,
c) demonstrate conformity to others,
d) seek certification/registration of its BCMS by an accredited third party certification body, or
e) make a self-determination and self-declaration of conformity with this International Standard.
This International Standard can be used to assess an organization’s ability to meet its own continuity needs
and obligations.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are indispensable
for its application. For dated references, only the edition cited applies. For undated references, the latest edition
of the referenced document (including any amendments) applies.
There are no normative references.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
activity
process or set of processes undertaken by an organization (or on its behalf) that produces or supports one or
more products and services
EXAMPLE Such processes include accounts, call centre, IT, manufacture, distribution.
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
3.2
audit
systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to
determine the extent to which the audit criteria are fulfilled
NOTE 1 An audit can be an internal audit (first party) or an external audit (second party or third party), and it can be a
combined audit (combining two or more disciplines).
NOTE 2 “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.3
business continuity
capability of the organization to continue delivery of products or services at acceptable predefined levels
following disruptive incident
[SOURCE: ISO 22300]
3.4
business continuity management
holistic management process that identifies potential threats to an organization and the impacts to business
operations those threats, if realized, might cause, and which provides a framework for building organizational
resilience with the capability of an effective response that safeguards the interests of its key stakeholders,
reputation, brand and value-creating activities
3.5
business continuity management system
BCMS
part of the overall management system that establishes, implements, operates, monitors, reviews, maintains
and improves business continuity
NOTE The management system includes organizational structure, policies, planning activities, responsibilities,
procedures, processes and resources.
3.6
business continuity plan
documented procedures that guide organizations to respond, recover, resume, and restore to a pre-defined
level of operation following disruption
NOTE Typically this covers resources, services and activities required to ensure the continuity of critical business functions.
3.7
business continuity programme
ongoing management and governance process supported by top management and appropriately resourced to
implement and maintain business continuity management
3.8
business impact analysis
process of analyzing actitivites and the effect that a business disruption might have upon them
[SOURCE: ISO 22300]
3.9
competence
ability to apply knowledge and skills to achieve intended results
3.10
conformity
fulfilment of a requirement
[SOURCE: ISO 22300]
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
3.11
continual improvement
recurring activity to enhance performance
[SOURCE: ISO 22300]
3.12
correction
action to eliminate a detected nonconformity
[SOURCE: ISO 22300]
3.13
corrective action
action to eliminate the cause of a nonconformity and to prevent recurrence
NOTE In the case of other undesirable outcomes, action is necessary to minimize or eliminate causes and to reduce
impact or prevent recurrence. Such actions fall outside the concept of “corrective action” in the sense of this definition.
[SOURCE: ISO 22300]
3.14
document
information and its supporting medium
NOTE 1 The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a
combination thereof.
NOTE 2 A set of documents, for example specifications and records, is frequently called “documentation”.
3.15
documented information
information required to be controlled and maintained by an organization and the medium on which it is contained
NOTE 1 Documented information can be in any format and on any media from any source.
NOTE 2 Documented information can refer to
— the management system, including related processes;
— information created in order for the organization to operate (documentation);
— evidence of results achieved (records).
3.16
effectiveness
extent to which planned activities are realized and planned results achieved
[SOURCE: ISO 22300]
3.17
event
occurrence or change of a particular set of circumstances
NOTE 1 An event can be one or more occurrences, and can have several causes.
NOTE 2 An event can consist of something not happening.
NOTE 3 An event can sometimes be referred to as an “incident” or “accident”.
NOTE 4 An event without consequences may also be referred to as a “near miss”, “incident”, “near hit”, “close call”.
[SOURCE: ISO/IEC Guide 73]
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
3.18
exercise
process to train for, assess, practice, and improve performance in an organization
NOTE 1 Exercises can be used for: validating policies, plans, procedures, training, equipment, and inter-organizational
agreements; clarifying and training personnel in roles and responsibilities; improving inter-organizational coordination
and communications; identifying gaps in resources; improving individual performance; and identifying opportunities for
improvement, and controlled opportunity to practice improvisation.
NOTE 2 A test is a unique and particular type of exercise, which incorporates an expectation of a pass or fail element
within the goal or objectives of the exercise being planned.
[SOURCE: ISO 22300]
3.19
incident
situation that might be, or could lead to, a disruption, loss, emergency or crisis
[SOURCE: ISO 22300]
3.20
infrastructure
system of facilities, equipment and services needed for the operation of an organization
3.21
interested party
stakeholder
person or organization that can affect, be affected by, or perceive themselves to be affected by a decision or activity
NOTE This can be an individual or group that has an interest in any decision or activity of an organization.
3.22
internal audit
audit conducted by, or on behalf of, the organization itself for management review and other internal purposes,
and which might form the basis for an organization’s self-declaration of conformity
NOTE In many cases, particularly in smaller organizations, independence can be demonstrated by the freedom from
responsibility for the activity being audited.
3.23
invocation
act of declaring that an organization’s business continuity arrangements need to be put into effect in order to
continue delivery of key products or services
3.24
management system
set of interrelated or interacting elements of an organization to establish policies and objectives, and processes
to achieve those objectives
NOTE 1 A management system can address a single discipline or several disciplines.
NOTE 2 The system elements include the organization’s structure, roles and responsibilities, planning, operation, etc.
NOTE 3 The scope of a management system can include the whole of the organization, specific and identified
functions of the organization, specific and identified sections of the organization, or one or more functions across a group
of organizations.
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SIST EN ISO 22301:2014
ISO 22301:2012(E)
3.25
maximum acceptable outage
MAO
time it would take for adverse impacts, which might arise as a result of not providing a product/service or
performing an activity, to become unacceptable
NOTE See also maximum tolerable period of disruption.
3.26
maximum tolerable period of disruption
MTPD
time it would take for adverse impacts, which might arise as a result of not providing a product/service or
performing an activity, to become unacceptable
NOTE See also maximum acceptable
...
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