Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 1: Body of Knowledge

This document will provide a generic underpinning body of knowledge shared by all ICT professionals regardless of speciality. It will establish a cornerstone of professionalism, changing the nature of ICT occupations from isolated areas of specialised knowledge to sharing of connected common knowledge leading to enhanced provision of products and services.
This document will exclude the IT user community but will cover ICT professionals defined by EN 16234-1.
It will support Information and Communication Technology (ICT) stakeholders, in particular:
— ICT service, demand and supply organisations;
— ICT professionals, managers and human resource (HR) departments;
— vocational education institutions and training bodies including higher education;
— social partners (trade unions and employer associations);
— professional associations, accreditation, validation and assessment bodies;
— market analysts and policy makers; and
— other organisations and stakeholders in public and private sectors
by applying the document as a reference standard.

Europäischer Grundwissensbestand für den IKT-Beruf (ICT BoK) - Teil 1: Der Wissensbestand

Corps de connaissance fondamental pour les professionnels des technologies de l'information et de la communication (ICT BoK) - Partie 1 : Corps de connaissance

Le présent document répertorie 42 unités de connaissance indispensables et mises en œuvre dans l'environnement professionnel lié aux technologies de l'information et de la communication (TIC), compréhensibles partout en Europe. Le lien intrinsèque du présent document avec l'EN 16234-1 (e-CF) en est une caractéristique essentielle.
Le présent document a été créé pour être mis en application par :
   les organismes d'enseignement, les fournisseurs de programmes d'apprentissage et de certification de tous types, y compris :
   la formation et l'enseignement professionnels (FEP) ;
   l'enseignement supérieur ;
   la formation professionnelle continue (FPC) ;
   les prestataires de services, les organisations utilisatrices et les fournisseurs de TIC ;
   les professionnels des TIC, les directeurs et les départements de ressources humaines (RH) ;
   les partenaires sociaux (syndicats et associations d'employeurs), les associations professionnelles et les organismes d'accréditation, de validation et d'évaluation ;
   les analystes de marché et les décideurs ; et
   d'autres organisations et parties prenantes des secteurs public et privé.
Le présent document est conçu comme un élément constitutif du professionnalisme en matière de TIC en Europe.
L'objectif premier du présent document est d'apporter une contribution significative au vaste concept de professionnalisme dans le domaine des TIC, fondé sur quatre éléments constitutifs : le corps de connaissance, les compétences e-CF, l'éthique professionnelle et l'éducation et la formation. En complément de l'EN 16234-1 (e-CF), qui fournit un langage européen commun à la fois efficace et largement accepté pour les compétences professionnelles dans le domaine des TIC, le corps de connaissance fondamental européen pour les TIC (ICT BoK) contribue également à la connaissance professionnelle dans ce domaine en améliorant la transparence et la maturité des professions des TIC en Europe.
Plus particulièrement, le document fournit une bibliothèque structurée d'éléments de connaissance applicables aux professionnels des TIC dans un large éventail de disciplines. Les éléments de connaissance sont identifiés comme suit :
a)   les connaissances communes, applicables à tous les professionnels des TIC, quelle que soit leur spécialité ;
b)   les connaissances de base, qui fournissent le fondement et étayent chacune un ensemble de disciplines/spécialités différentes ;
c)   les connaissances spécialisées, qui se rapportent à des connaissances d'expert approfondies et très spécifiques.
Bien qu'elle fournisse et ajoute de la valeur pour toutes les parties prenantes, les connaissances définies par le présent document offrent une perspective et un point d'entrée particulièrement utiles pour les organismes d'enseignement qui cherchent à participer au développement des compétences professionnelles dans le domaine des TIC. Étant le prolongement naturel des exemples de connaissance de la Dimension 4 de l'EN 16234-1 (e-CF), le présent document facilite également l'utilisation du langage européen commun pour les compétences professionnelles dans le domaine des TIC. En élargissant le contenu des connaissances de l'EN 16234-1 (e-CF), il ajoute de la valeur à son application, parallèlement à d'autres références connexes.

Osnovni nabor znanj za poklic IKT (ICT BoK) - 1. del: Nabor znanj

General Information

Status
Published
Public Enquiry End Date
19-Jan-2022
Publication Date
03-May-2022
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
03-May-2022
Due Date
08-Jul-2022
Completion Date
04-May-2022

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SLOVENSKI STANDARD
SIST EN 17748-1:2022
01-junij-2022
Osnovni nabor znanj za poklic IKT (ICT BoK) - 1. del: Nabor znanj

Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 1: Body of

Knowledge
Europäischer Grundwissensbestand für den IKT-Beruf (ICT BoK) - Teil 1: Der
Wissensbestand
Corps de connaissance fondamental pour les professionnels des technologies de

l'information et de la communication (ICT BoK) - Partie 1 : Corps de connaissance

Ta slovenski standard je istoveten z: EN 17748-1:2022
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
SIST EN 17748-1:2022 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 17748-1:2022
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SIST EN 17748-1:2022
EN 17748-1
EUROPEAN STANDARD
NORME EUROPÉENNE
April 2022
EUROPÄISCHE NORM
ICS 03.100.30; 35.020
English Version
Foundational Body of Knowledge for the ICT Profession
(ICT BoK) - Part 1: Body of Knowledge

Corps de connaissance fondamental pour les Europäischer Grundwissensbestand für den IKT-Beruf

professionnels des technologies de l'information et de (ICT BoK) - Teil 1: Der Wissensbestand

la communication (ICT BoK) - Partie 1 : Corps de
connaissance
This European Standard was approved by CEN on 25 March 2022.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 17748-1:2022 E

worldwide for CEN national Members.
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
Contents Page

European foreword ....................................................................................................................................................... 4

Introduction .................................................................................................................................................................... 5

1 Scope .................................................................................................................................................................... 6

2 Normative references .................................................................................................................................... 7

3 Terms and definitions ................................................................................................................................... 7

4 Symbols and abbreviated terms ............................................................................................................. 10

5 Main Principle ............................................................................................................................................... 14

5.1 General ............................................................................................................................................................. 14

5.2 Body of Knowledge index (views) .......................................................................................................... 15

5.2.1 General ............................................................................................................................................................. 15

5.2.2 View by knowledge domains.................................................................................................................... 16

5.2.3 View by EN 16234-1 (e-CF) areas / ICT processes............................................................................ 17

5.2.4 View by EN 16234-1 (e-CF) competences ............................................................................................ 19

5.2.5 View by CWA 16458 European ICT Professional Role Profiles.................................................... 19

5.3 Body of Knowledge content ...................................................................................................................... 20

5.3.1 General ............................................................................................................................................................. 20

5.3.2 Common knowledge .................................................................................................................................... 21

5.3.3 Base knowledge ............................................................................................................................................ 22

5.3.4 Specialised knowledge ............................................................................................................................... 22

5.4 The Knowledge Unit Template ................................................................................................................ 22

5.4.1 The template .................................................................................................................................................. 22

5.4.2 Relationship between common, base and specialised knowledge ............................................ 23

6 Foundational Body of Knowledge for the ICT Profession overview .......................................... 25

6.1 General ............................................................................................................................................................. 25

6.2 ICT BoK view by Knowledge Domains .................................................................................................. 26

6.3 ICT BoK view by EN 16234-1 (e-CF) areas / ICT processes ........................................................... 28

6.4 ICT BoK view by EN 16234-1 (e-CF) competences ........................................................................... 30

6.5 ICT BoK view by CWA 16458 European ICT Professional Role Profiles ................................... 35

7 Foundational Body of Knowledge for the ICT Profession full description .............................. 39

Annex A (informative) Knowledge Unit Development Guide .................................................................... 82

A.1 General ............................................................................................................................................................. 82

A.2 Allocation of knowledge to different categories ............................................................................... 82

A.3 Relation between different parts of the template ............................................................................ 82

A.4 Knowledge examples from the EN 16234-1 (e-CF) .......................................................................... 83

A.5 Specialised knowledge examples ........................................................................................................... 83

A.6 Behavioural knowledge ............................................................................................................................. 83

A.7 Transversal knowledge.............................................................................................................................. 83

A.8 Deliverables ................................................................................................................................................... 83

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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
Annex B (informative) Linking e-CF knowledge and skills examples with ICT BoK

Knowledge Units ........................................................................................................................................... 84

Bibliography ................................................................................................................................................................. 99

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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
European foreword

This document (EN 17748-1:2022) has been prepared by the Technical Committee CEN/TC 428 “ICT

professionalism and digital competences”, the secretariat of which is held by UNI.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by October 2022, and conflicting national standards shall

be withdrawn at the latest by October 2022.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

This series consists of two parts:

— EN 17748-1:2022, Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 1: The

Body of Knowledge, published as a European Norm (EN).

— CEN/TR 17748-2:2022, Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 2:

User Guide and Methodology, published as a CEN Technical Report (TR).

Any feedback and questions on this document should be directed to the users’ national standards body.

A complete listing of these bodies can be found on the CEN website.

According to the CEN-CENELEC Internal Regulations, the national standards organisations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,

Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of

North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the

United Kingdom.
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
Introduction

This document provides a tool to support mutual understanding and provide transparency of language

through the articulation of knowledge required and deployed by Information and Communication

Technology (ICT) professionals.

Complementary to the EN 16234-1 (e-CF), that provides a common European language for ICT

professional competence, this document, EN 17748-1:2022 (ICT BoK) makes an additional contribution

to increasing transparency and maturity of the ICT Profession across Europe.

This document identifies knowledge and sub divides each knowledge unit into three elements:

a) common knowledge applicable to all ICT professionals regardless of speciality;

b) base knowledge that provides a foundation and underpins each of a range of different disciplines/

specialisms;
c) specialised knowledge pertaining to in-depth, very specific expert knowledge.

For c) specialised knowledge, where applicable, sources of further specialist knowledge are signposted

as examples to relevant in-depth complementary sources.

To support users of this document, the following narrative provides an overview of the design

philosophy and principles adopted during the standard’s construction. In addition, these underpinning

principles will provide guidance for future document updates.
The Guiding Principles:

This document is an enabler; it is designed to be a tool to empower users, not to restrict them.

This document provides a structure and content for application by many types of users from

organisations in the private and public sector, educational institutions, learning program and

certification providers of all categories including Vocational and Educational Training (VET), Higher

education (HE) and Continuous Professional Development (CPD) and ICT organisations from the

demand and supply side, social partners, professional associations and individuals. In this broad

application context, this document is designed to support common understanding, it is not intended to

mandate the use of each and every word used in the document.

This document is an integrated component of the four building blocks of ICT professionalism for

Europe and offers the identification of essential knowledge elements common to the ICT profession.

This document is neutral and intrinsically linked to the EN 16234-1 (e-CF). It does not follow the

specific interests of a few major influencers; it has been developed and will be maintained through the

CEN standards process.

This document expresses common, base and specialised knowledge of relevance to the ICT

profession in the following context; knowledge, alongside skill and attitude, is an integrated

component of competence as defined in the EN 16234-1 (e-CF).

Knowledge units are the core structure of this document; they are labelled to enable easy access

from viewpoints relevant to the user. Flexibility of application is supported by tagging from four

perspectives; the EN 16234-1 (e-CF) areas and competences, CWA 16458 (European ICT Professional

Role Profiles) and from traditional knowledge domains.

Knowledge units are articulated at a general level of granularity and each is further detailed by the

provision of knowledge elements presented in a common template. Knowledge elements are

accompanied by examples of the application of each.
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
1 Scope

This document provides a reference of 42 knowledge units as required and applied in the Information

and Communication Technology (ICT) professional work environment that can be understood across

Europe. An intrinsic link with the EN 16234-1 (e-CF) is an essential characteristic of this document.

The document is created for application by:

— educational institutions, learning programme and certification providers of all types including:

• Vocational and Educational Training (VET);
• Higher education (HE);
• Continuous Professional Development (CPD);
— ICT service, user and supply organisations;
— ICT professionals, managers and human resource (HR) departments;

— social partners (trade unions and employer associations), professional associations, accreditation,

validation and assessment bodies;
— market analysts and policy makers; and
— other organisations and stakeholders in public and private sectors.

This document is provided as one fundamental building block of ICT Professionalism for Europe.

The prime objective of this document is to provide a significant contribution to the broad concept of ICT

professionalism founded upon four building blocks, body of knowledge, e-CF competence, professional

ethics and education and training. Complementary to the EN 16234-1 (e-CF) that provides an efficient

and broadly accepted common European language about ICT professional competence, the European

ICT Foundational Body of Knowledge (ICT BoK) makes an additional contribution to ICT professional

knowledge, increasing transparency and maturity of the ICT Profession across Europe.

Specifically, the document provides a structured library of knowledge elements applicable to ICT

professionals across a broad spectrum of disciplines. The knowledge elements are identified as either:

a) common knowledge applicable to all ICT professionals regardless of speciality;

b) base knowledge that provides a foundation and underpins each of a range of different

disciplines/specialisms;
c) specialised knowledge pertaining to in-depth, very specific expert knowledge.

Although providing and adding value to all stakeholders, knowledge defined by this document, provides

a particularly useful perspective and entry point for educational institutions seeking to participate in

ICT professional competence development. As a natural extension to EN 16234-1 (e-CF) dimension 4

knowledge examples, this document further facilitates the use of the shared European language for ICT

Professional competence. By expanding the knowledge content of the EN 16234-1 (e-CF), it adds value

to its application alongside further connected references.
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 16234-1:2019, e-Competence Framework (e-CF) - A common European Framework for ICT

Professionals in all sectors - Part 1: Framework
CWA 16458 (all parts), European ICT Professional Role Profiles
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardisation at the following addresses:

— IEC Electropedia: available at https://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
3.1
Information and Communication Technology
ICT

digital computers and internet (communication) systems, including software, hardware and

networks
[SOURCE: EN 16234-1:2019, definition 3.1]
3.2
Information and Communication Technology
ICT

cross sector of enterprises, including manufacturers, product suppliers or

service providers relating to the ICT field
[SOURCE: EN 16234-1:2019, definition 3.2]
3.3
ICT professional

person having the competence to plan, build, run, enable and/or manage Information and

Communication Technology and having a professional ICT qualification and/or ICT occupational

experience, including both employees of ICT companies and ICT employees of organisations in all other

sectors (they are in the scope of this document)
[SOURCE: EN 16234-1:2019, definition 3.3]
3.4
ICT user

person having the competence to use devices, software and systems to support his/her private,

educational, civic or work activities and normally having no professional ICT qualification or ICT

occupational experience (they are not in the scope of this document)
[SOURCE: EN 16234-1:2019, definition 3.4]
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
3.5
competence

demonstrated ability to apply knowledge, skills and attitudes for achieving observable results

[SOURCE: EN 16234-1:2019, definition 3.5]
3.6
knowledge

theoretical or practical understanding and awareness of phenomena such as facts, terminology,

concepts, models or theories

Note 1 to entry: Knowledge as defined in the EN 16234-1 (e-CF) is rooted in competence and the work- based

focus of the document itself. Building on this for the educational and training sector a revised definition of

knowledge is provided to incorporate the more theoretical aspects of knowledge which are covered in education

and to emphasise the importance of understanding.
3.7
common knowledge
knowledge shared by all ICT professionals
3.8
base knowledge

knowledge required for a particular area of ICT expertise as represented by CWA 16458 (all parts) (ICT

Professional Role Profiles)
3.9
specialised knowledge

detailed knowledge required at a high level of proficiency for an area of ICT expertise as represented by

CWA 16458 (all parts) (ICT Professional Role Profiles)
3.10
knowledge domain
high-level representation of an area of knowledge
3.11
knowledge unit

representation of a particular section of knowledge at a higher level of granularity than a knowledge

domain
3.12
knowledge element

representation of a particle of knowledge at a higher level of granularity than a knowledge unit

3.13
knowledge example
specific instance of a knowledge element
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
3.14
knowledge item

any piece of knowledge that has a granularity level of a knowledge element (as described in 3.12) or

knowledge example (as described in 3.13) and can potentially be found in any ICT related knowledge

source
3.15
body of knowledge

structured set of information including, terminology, concepts, models and theories which represent

the accepted and agreed upon core knowledge base required by a particular profession, the aim of

which is to foster a shared vision of the profession and a clear codification of the required expertise

3.16
skill

ability to carry out managerial or technical tasks, and they may be cognitive or practical (know how to

do it)
[SOURCE: EN 16234-1:2019, definition 3.7]
3.17
attitude

representing the human element of an e-competence and reflecting the way an ICT professional

integrates knowledge and skills and applies them in a contextually appropriate manner

[SOURCE: EN 16234-1:2019, definition 3.8]
3.18
transversal aspects

cross-cutting topics that are relevant to all competences defined by the EN 16234-1 (e-CF)

3.19
transversal knowledge

knowledge that is coupled to one of the transversal aspects as defined in EN 16234-1 (e-CF): T1

Accessibility, T2 Ethics, T3 ICT legal issues, T4 Privacy, T5 Security, T6 Sustainability and T7 Usability

3.20
behavioural skills

interactive skills used to successfully engage with situations in the workplace, and may refer to work

quality, social interaction or emotion; examples include, communication, empathy, attention to detail,

reliability and integrity
[SOURCE: EN 16234-1:2019, definition 3.10]
3.21
behavioural knowledge

non-technical knowledge that is in support of behavioural skills on how to successfully engage with

situations in the workplace and may refer to social interaction and methodological thinking; examples

include theory related to communication, cooperation and problem solving
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
3.22
proficiency level

level indicating the degree of mastery that allows an ICT professional to meet requirements in the

performance of a competence, characterized in EN 16234-1 (e-CF) by a combination of levels of

influence within a community, context complexity, autonomy, and typical behaviour expressed by

examples of action verbs (EN 16234-1 (e-CF) incorporates proficiency levels e-1 through to e-5)

[SOURCE: EN 16234-1:2019, definition 3.11]
3.23
learning level

level indicating a grading and may be represented by a formal qualification; they generally derive from

an education system or indicate a grading in a taxonomy of intellectual or learning behaviours (like

memorising, applying, interpreting) and have a relationship with proficiency levels but are to be

distinguished from these
[SOURCE: EN 16234-1:2019, definition 3.12]
4 Symbols and abbreviated terms
ADSL Asymmetric Digital Subscriber Line
ACC [ICT BoK KU] Accessibility [T1]
AI Artificial Intelligence
ALU Arithmetic Logic Unit
API Application Programming Interface
APS [ICT BoK KU] Application Software
AR Augmented Reality
ARQ Automatic Repeat Request
BIOS Basic Input/Output System
BK Behavioural Knowledge
BoK Body of Knowledge
BPMN Business Process Model and Notation
BUS [ICT BoK KU] Business Processes
COAX Coaxial Cable
COL [ICT BoK KU] Collaboration
COM [ICT BoK KU] Communication
CPD Continuous Professional Development
CPU Central Processing Unit
CSR Corporate Social Responsibility
CU Control Unit
DAN [ICT BoK KU] Data Analytics
DAP Daily Agreed Procedures
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
DCO [ICT BoK KU] Data Communication
DevOps Development and Operations
DIG [ICT BoK KU] Digitalisation
DMA [ICT BoK KU] Data Management
DOC [ICT BoK KU] Documentation
DRY Do not Repeat Yourself
DSDM Dynamic systems development method
DSS Data Security Standard
e-CF e-Competence Framework
ENA [ICT BoK KU] Enterprise Architecture
ESG Environmental, Social, and Corporate Governance
ETH [ICT BoK KU] Ethics [T2]
FAIR Findability, Accessibility, Interoperability, Reusability
FinTech Financial Technology
FPU Floating Point Unit
FSNP Forming-Storming-Norming-Performing
FTP File Transfer Protocol
GOV [ICT BoK KU] ICT Governance
HE Higher Education
HR Human Resources
HRW [ICT BoK KU] Hardware
HTML hypertext mark-up language
HTTP Hypertext Transfer Protocol
IaaS Infrastructure as a Service
IAM Identity and Access Management
ICT Information and Communication Technology
ICT BoK Foundational Body of Knowledge for the ICT Profession
IEC International Electrotechnical Commission
IFR [ICT BoK KU] ICT Infrastructure
IMAP Internet Message Access Protocol
INM [ICT BoK KU] Information Management
IOR [ICT BoK KU] ICT in Organisations
IoT Internet of Things
IP Internet Protocol
IS Information Systems
ISD [ICT BoK KU] Information Systems Development
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
ISDN Integrated Services Digital Network
ISO International Organisation for Standardisation
KM Knowledge Management
KNM [ICT BoK KU] Knowledge Management
KU Knowledge Unit
LAN Local Area Network
LEA [ICT BoK KU] Leadership
LEG [ICT BoK KU] ICT Legal Issues [T3]
MR Mixed Reality
NET [ICT BoK KU] Networks and Network Services
OLA Operational Level Agreement
ORD [ICT BoK KU] Organisation Design
OSI Open Systems Interconnection
PaaS Platform as a Service
PERT Programme Evaluation and Review Technique
POP Post Office Protocol
PRI [ICT BoK KU] Privacy [T4]
PRM [ICT BoK KU] ICT Project Management
PRO [ICT BoK KU] Programming
PSO [ICT BoK KU] Problem Solving
QUA [ICT BoK KU] ICT Quality
RAD Rapid Application Development
RAM Random Access Memory
RAS [ICT BoK KU] Requirements Analysis and Specifications
RegTech Regulatory Technology
RIS [ICT BoK KU] ICT Risk Management
RPA Robotic Process Automation
SaaS Software as a Service
SAD [ICT BoK KU] Systems Administration
SDE [ICT BoK KU] Software Design
SDG Sustainable Development Goals
SDS [ICT BoK KU] Service Delivery and Support
SEC [ICT BoK KU] Security [T5]
SLA Service Level Agreement
SMS Service Management System
SMTP Simple Mail Transfer Protocol
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
SNMP Simple Network Management Protocol
SOC [ICT BoK KU] ICT and Society
SOLID Single Responsibility, Open-Closed
SOU [ICT BoK KU] Sourcing
SSO [ICT BoK KU] Systems Software
STP Shielded Twisted Pair
STR [ICT BoK KU] ICT Strategy
SUS [ICT BoK KU] Sustainability [T6]
SWOT Strengths, Weaknesses, Opportunities, and Threats
T1-T7 EN 16234-1 (e-CF) Transversal Aspect 1 - 7
TCP Transmission Control Protocol/
TCP/IP Transmission Control Protocol/ Internet Protocol
TES [ICT BoK KU] Testing
TK Transversal Knowledge
TQM Total Quality Management
UC Underpinning Contract
UDP User Datagram Protocol
UID [ICT BoK KU] User Interface and Web Design
URL Uniform Resource Locator
USA [ICT BoK KU] Usability [T7]
UTP Unshielded Twisted Pair
VR Virtual Reality
WAMDIA We All Make Digital Information Accessible
WAN Wide Area Network
WAP Wireless Application Protocol
WCAG Web Content Accessibility Guidelines
WiFi Wireless Fidelity
WLAN Wireless Local Area Network
xHF Extra High Frequency
XML extensible mark-up Language
XP Experience Points
XR Extended Reality
YAGNI You Aren't Gonna Need It
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SIST EN 17748-1:2022
EN 17748-1:2022 (E)
5 Main Principle
5.1 General

This document, providing a Foundational Body of Knowledge for the ICT Profession, is not and cannot

be an exhaustive and complete representation of all ICT knowledge. The wider Body of Knowledge is

the universe of knowledge of all articles, books, papers, presentations, statements, etc., that are subject

to continuous change and update.
This document is a useful guide to the world of ICT knowledge.

From this viewpoint, this document provides a snapshot of the wider non-exhaustive universe of

knowledge. It is intended to provide a useful picture or map of ICT knowledge and to provide

navigational guidance through the map. In this way, this document and its ICT BoK map provide a

simplified guide through a complex landscape with information on routes and points of interest.

As an analogy, in a geographic map the level of detail must be appropriate to the expected use of the

map, a mountaineer needs more detail than a motorway driver, and each user will accept different

trade-offs for ease of use and detail.

Likewise, lists of knowledge elements in this document (common, base and specialised) are not

exh
...

SLOVENSKI STANDARD
oSIST prEN 17748-1:2022
01-januar-2022
Osnovni nabor znanj za poklic IKT (ICT BoK) - 1. del: Nabor znanj

Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 1: Body of

Knowledge
Europäischer Grundwissensbestand für den IKT-Beruf (ICT BoK) - Teil 1: Der
Wissensbestand
Corps de connaissance fondamental pour les professionnels des technologies de

l'information et de la communication (ICT BoK) - Partie 1 : Corps de connaissance

Ta slovenski standard je istoveten z: prEN 17748-1
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
oSIST prEN 17748-1:2022 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN 17748-1:2022
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oSIST prEN 17748-1:2022
DRAFT
EUROPEAN STANDARD
prEN 17748-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2021
ICS 03.100.30; 35.020
English Version
Foundational Body of Knowledge for the ICT Profession
(ICT BoK) - Part 1: Body of Knowledge

Corps de connaissance fondamental pour les Europäischer Grundwissensbestand für den IKT-Beruf

professionnels des technologies de l'information et de (ICT BoK) - Teil 1: Der Wissensbestand

la communication (ICT BoK) - Partie 1 : Corps de
connaissance

This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee

CEN/TC 428.

If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations

which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other

language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC

Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are

aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without

notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 17748-1:2021 E

worldwide for CEN national Members.
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prEN 17748-1:2021 (E)
Contents

European foreword ...................................................................................................................................................... 3

Introduction .................................................................................................................................................................... 4

1 Scope ........................................................................................................................................................................... 5

2 Normative references ........................................................................................................................................... 6

3 Terms and definitions .......................................................................................................................................... 6

4 Symbols and abbreviated terms ....................................................................................................................... 9

5 Main Principle ....................................................................................................................................................... 12

5.1 General ................................................................................................................................................................. 12

5.2 Body of Knowledge index (views) .............................................................................................................. 13

5.2.1 View by knowledge domains .................................................................................................................... 14

5.2.2 View by EN 16234-1 e-CF areas / ICT processes ................................................................................ 15

5.2.3 View by EN16234-1 e-CF competences ................................................................................................. 17

5.2.4 View by CWA 16458 European ICT Professional Role Profiles .................................................... 17

5.3 Body of Knowledge content .......................................................................................................................... 18

5.3.1 Common knowledge .................................................................................................................................... 19

5.3.2 Base knowledge ............................................................................................................................................. 20

5.3.3 Specialised knowledge ................................................................................................................................ 20

5.4 The Knowledge Unit Template .................................................................................................................... 20

5.4.1 The template ................................................................................................................................................... 20

5.4.2 Relationship between common, base and specialised knowledge ............................................. 21

6 Foundational Body of Knowledge for the ICT Profession overview .................................................. 23

6.1 ICT BoK view by knowledge domains ....................................................................................................... 24

6.2 ICT BoK view by EN16234-1 e-CF areas / ICT processes ................................................................... 25

6.3 ICT BoK view by EN16234-1 e-CF competences .................................................................................... 26

6.4 ICT BoK view by CWA 16458 ICT Professional Role Profiles ........................................................... 29

7 Foundational Body of Knowledge for the ICT Profession full description ...................................... 31

Annex A (informative) Knowledge Unit Development Guide........................................................................ 74

Annex B (informative) Linking e-CF knowledge and skills examples with ICT BoK Knowledge

Units ................................................................................................................................................................... 76

Bibliography ................................................................................................................................................................. 86

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prEN 17748-1:2021 (E)
European foreword

This document (prEN 17748-1:2021) has been prepared by the Technical Committee CEN/TC 428

“ICT professionalism and digital competences”, the secretariat of which is held by UNI.

This document is currently submitted to the CEN Enquiry.
This series consists of two parts:

— prEN 17748-1:2021 European Foundational Body of Knowledge for the ICT Profession - Part 1: The

Body of Knowledge (ICT BoK) published as a European Norm (EN).

— prCEN/TR 17748-2:2021 European Foundational Body of Knowledge for the ICT Profession - Part

2: User Guide, Methodology, Case Studies published as a CEN Technical Report (TR).

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oSIST prEN 17748-1:2022
prEN 17748-1:2021
Introduction

This document provides a tool to support mutual understanding and provide transparency of language

through the articulation of knowledge required and deployed by Information and Communication

Technology (ICT) professionals.

Complementary to the EN 16234-1 (e-CF), that provides a common European language for ICT

professional competence, this document, prEN XXXXX (ICT BoK) makes an additional contribution to

increasing transparency and maturity of the ICT Profession across Europe.

This document identifies knowledge and sub divides each knowledge unit into three elements:

a) common knowledge applicable to all ICT professionals regardless of speciality,

b) base knowledge that provides a foundation and underpins each of a range of different

disciplines/ specialisms,
c) specialised knowledge pertaining to in-depth, very specific expert knowledge.

For c) specialised knowledge, where applicable, sources of further specialist knowledge are signposted

as examples to relevant in-depth complementary sources.

To support users of this document, the following narrative provides an overview of the design

philosophy and principles adopted during the standard’s construction. In addition, these underpinning

principles will provide guidance for future document updates.
The Guiding Principles:

This document is an enabler; it is designed to be a tool to empower users, not to restrict them.

This document provides a structure and content for application by many types of users from

organisations in the private and public sector, educational institutions, learning program and

certification providers of all categories including Vocational and Educational Training (VET), Higher

education (HE) and Continuous Professional Development (CPD) and ICT organisations from the

demand and supply side, social partners, professional associations and individuals. In this broad

application context, this document is designed to support common understanding, it is not intended to

mandate the use of each and every word used in the document.

This document is an integrated component of the four building blocks of ICT professionalism for

Europe and offers the identification of essential knowledge elements common to the ICT profession.

This document is neutral and intrinsically linked to the EN 16234-1 (e-CF). It does not follow the

specific interests of a few major influencers; it has been developed and will be maintained through the

CEN standards process.

This document expresses common, base and specialised knowledge of relevance to the ICT

profession in the following context; knowledge, alongside skill and attitude, is an integrated

component of competence as defined in the EN 16234-1 (e-CF).

Knowledge units are the core structure of this document; they are labelled to enable easy access

from viewpoints relevant to the user. Flexibility of application is supported by tagging from four

perspectives; the EN 16234-1 (e-CF) areas and competences, CWA 16458 (ICT Professional Role

Profiles) and from traditional knowledge domains.

Knowledge units are articulated at a general level of granularity and each is further detailed by the

provision of knowledge elements presented in a common template. Knowledge elements are

accompanied by examples of the application of each.
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prEN 17748-1:2021 (E)
1 Scope

This document provides a reference of 42 knowledge units as required and applied in the Information

and Communication Technology (ICT) professional work environment that can be understood across

Europe. An intrinsic link with the EN 16234-1 (e-CF) is an essential characteristic of this document.

The document is created for application by:

— educational institutions, learning programme and certification providers of all types including:

• Vocational and Educational Training (VET);
• Higher education (HE);
• Continuous Professional Development (CPD);
— ICT service, user and supply organisations,
— ICT professionals, managers and human resource (HR) departments,

— social partners (trade unions and employer associations), professional associations, accreditation,

validation and assessment bodies,
— market analysts and policy makers,
and other organisations and stakeholders in public and private sectors.

This standard is provided as one fundamental building block of ICT Professionalism for Europe.

The prime objective of this document is to provide a significant contribution to the broad concept of ICT

professionalism founded upon four building blocks, body of knowledge, e-CF competence, professional

ethics and education and training. Complementary to the EN 16234-1 (e-CF) that provides an efficient

and broadly accepted common European language about ICT professional competence, the European

ICT Foundational Body of Knowledge (ICT BoK) makes an additional contribution to ICT professional

knowledge, increasing transparency and maturity of the ICT Profession across Europe.

Specifically, the document provides a structured library of knowledge elements applicable to ICT

professionals across a broad spectrum of disciplines. The knowledge elements are identified as either:

a) common knowledge applicable to all ICT professionals regardless of speciality;

b) base knowledge that provides a foundation and underpins each of a range of different

disciplines/specialisms:
c) specialised knowledge pertaining to in-depth, very specific expert knowledge.

Although providing and adding value to all stakeholders, knowledge defined by this document, provides

a particularly useful perspective and entry point for educational institutions seeking to participate in

ICT professional competence development. As a natural extension to EN 16234-1 (e-CF) dimension 4

knowledge examples, this document further facilitates the use of the shared European language for ICT

Professional competence. By expanding the knowledge content of the EN 16234-1 (e-CF), it adds value

to its application alongside further connected references.
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2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 16234-1:2019, e-Competence Framework (e-CF) - A common European Framework for ICT

Professionals in all sectors - Part 1: Framework
CWA 16458 (all parts), European ICT Professional Role Profiles
3 Terms and definitions

For the purposes of this document, the following terms and definitions apply. ISO and IEC maintain

terminological databases for use in standardisation at the following addresses:
— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at http://www.iso.org/obp
3.1
Information and Communication Technology
ICT

digital computers and internet (communication) systems, including software, hardware and

networks
[SOURCE: EN 16234-1:2019, definition 3.1]
3.2
Information and Communication Technology
ICT

cross sector of enterprises, including manufacturers, product suppliers or

service providers relating to the ICT field
[SOURCE: EN 16234-1:2019, definition 3.2]
3.3
ICT professional

person having the competence to plan, build, run, enable and/or manage Information and

Communication Technology and having a professional ICT qualification and/or ICT occupational

experience; they include both employees of ICT companies and ICT employees of organisations in all

other sectors; they are in the scope of this document
[SOURCE: EN 16234-1:2019, definition 3.3]
3.4
ICT user

person having the competence to use devices, software and systems to support his/her private,

educational, civic or work activities and normally having no professional ICT qualification or ICT

occupational experience; they are not in the scope of this document
[SOURCE: EN 16234-1:2019, definition 3.4]
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prEN 17748-1:2021 (E)
3.5
competence

demonstrated ability to apply knowledge, skills and attitudes for achieving observable results

[SOURCE: EN 16234-1:2019, definition 3.5]
3.6
knowledge

theoretical or practical understanding and awareness of phenomena such as facts, terminology,

concepts, models or theories

Note 1 to entry: Knowledge as defined in the EN 16234-1 (e-CF) is rooted in competence and the work- based

focus of the document itself. Building on this for the educational and training sector a revised definition of

knowledge is provided to incorporate the more theoretical aspects of knowledge which are covered in education

and to emphasise the importance of understanding.
3.7
common knowledge
knowledge shared by all ICT professionals
3.8
base knowledge

knowledge required for a particular area of ICT expertise as represented by CWA 16458 (all parts) (ICT

Professional Role Profiles)
3.9
specialised knowledge

detailed knowledge required at a high level of proficiency for an area of ICT expertise as represented by

CWA 16458 (all parts) (ICT Professional Role Profiles)
3.10
knowledge domain
high-level representation of an area of knowledge
3.11
knowledge unit

representation of a particular section of knowledge at a higher level of granularity than a knowledge

domain
3.12
knowledge element

representation of a particle of knowledge at a higher level of granularity than a knowledge unit

3.13
knowledge example
specific instance of a knowledge element
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prEN 17748-1:2021
3.14
knowledge item

any piece of knowledge that has a granularity level of a knowledge element (as described in 3.12) or

knowledge example (as described in 3.13). Knowledge items can potentially be found in any ICT related

knowledge source
3.15
body of knowledge

structured set of information including, terminology, concepts, models and theories which represent

the accepted and agreed upon core knowledge base required by a particular profession. The aim is to

foster a shared vision of the profession and a clear codification of the required expertise

3.16
skill

ability to carry out managerial or technical tasks, and they may be cognitive or practical (know how to

do it)
[SOURCE: EN 16234-1:2019, definition 3.7]
3.17
attitude

representing the human element of an e-competence and reflecting the way an ICT professional

integrates knowledge and skills and applies them in a contextually appropriate manner

[SOURCE: EN 16234-1:2019, definition 3.8]
3.18
transversal aspects

cross-cutting topics that are relevant to all competences defined by the EN 16234-1 (e-CF)

3.19
transversal knowledge

knowledge that is coupled to one of the transversal aspects as defined in EN 16234-1 (e-CF): T1

Accessibility, T2 Ethics, T3 ICT legal issues, T4 Privacy, T5 Security, T6 Sustainability and T7 Usability

3.20
behavioural skills

interactive skills used to successfully engage with situations in the workplace, and may refer to work

quality, social interaction or emotion; examples include, communication, empathy, attention to detail,

reliability and integrity
[SOURCE: EN 16234-1:2019, definition 3.10]
3.21
behavioural knowledge

non-technical knowledge that is in support of behavioural skills on how to successfully engage with

situations in the workplace and may refer to social interaction and methodological thinking; examples

include, theory related to communication, cooperation and problem solving
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3.22
proficiency level

level indicating the degree of mastery that allows an ICT professional to meet requirements in the

performance of a competence; proficiency levels in the EN 16234-1 (e-CF) are characterised by a

combination of levels of influence within a community, context complexity, autonomy, and typical

behaviour expressed by examples of action verbs; the EN 16234-1 (e-CF) incorporates proficiency

levels e-1 through to e-5
[SOURCE: EN 16234-1:2019, definition 3.11]
3.23
learning level

level indicating a grading and may be represented by a formal qualification; they generally derive from

an education system or indicate a grading in a taxonomy of intellectual or learning behaviours (like

memorising, applying, interpreting) and have a relationship with proficiency levels but are to be

distinguished from these
[SOURCE: EN 16234-1:2019, definition 3.]
4 Symbols and abbreviated terms
ADSL Asymmetric Digital Subscriber Line
ACC [ICT BoK KU] Accessibility [T1]
AI Artificial Intelligence
ALU Arithmetic Logic Unit
API Application Programming Interface
APS [ICT BoK KU] Application Software
AR Augmented Reality
ARQ Automatic Repeat Request
BIOS Basic Input/Output System
BK Behavioural Knowledge
BoK Body of Knowledge
BPMN Business Process Model and Notation
BUS [ICT BoK KU] Business Processes
COAX Coaxial Cable
COL [ICT BoK KU] Collaboration
COM [ICT BoK KU] Communication
CPD Continuous Professional Development
CPU Central Processing Unit
CSR Corporate Social Responsibility
CU Control Unit
DAN [ICT BoK KU] Data Analytics
DAP Daily Agreed Procedures
DCO [ICT BoK KU] Data Communication
DevOps Development and Operations
DIG [ICT BoK KU] Digitalisation
DMA [ICT BoK KU] Data Management
DOC [ICT BoK KU] Documentation
DRY Do not Repeat Yourself
DSDM Dynamic systems development method
DSS Data Security Standard
e-CF e-Competence Framework
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oSIST prEN 17748-1:2022
prEN 17748-1:2021
ENA [ICT BoK KU] Enterprise Architecture
ESG Environmental, Social, and Corporate Governance
ETH [ICT BoK KU] Ethics [T2]
FAIR Findability, Accessibility, Interoperability, Reusability
FinTech Financial Technology
FPU Floating Point Unit
FSNP Forming-Storming-Norming-Performing
FTP File Transfer Protocol
GOV [ICT BoK KU] ICT Governance
HE Higher Education
HR Human Resources
HRW [ICT BoK KU] Hardware
HTML hypertext mark-up language
HTTP Hypertext Transfer Protocol
IaaS Infrastructure as a Service
IAM Identity and Access Management
ICT Information and Communication Technology
ICT BoK Foundational Body of Knowledge for the ICT Profession
IEC International Electrotechnical Commission
IFR [ICT BoK KU] ICT Infrastructure
IMAP Internet Message Access Protocol
INM [ICT BoK KU] Information Management
IOR [ICT BoK KU] ICT in Organisations
IoT Internet of Things
IP Internet Protocol
IS Information Systems
ISD [ICT BoK KU] Information Systems Development
ISDN Integrated Services Digital Network
ISO International Organisation for Standardisation
KM Knowledge Management
KNM [ICT BoK KU] Knowledge Management
KU Knowledge Unit
LAN Local Area Network
LEA [ICT BoK KU] Leadership
LEG [ICT BoK KU] ICT Legal Issues [T3]
MR Mixed Reality
NET [ICT BoK KU] Networks and Network Services
OLA Operational Level Agreement
ORD [ICT BoK KU] Organisation Design
OSI Open Systems Interconnection
PaaS Platform as a Service
PERT Programme Evaluation and Review Technique
POP Post Office Protocol
PRI [ICT BoK KU] Privacy [T4]
PRM [ICT BoK KU] ICT Project Management
PRO [ICT BoK KU] Programming
PSO [ICT BoK KU] Problem Solving
QUA [ICT BoK KU] ICT Quality
RAD Rapid Application Development
RAM Random Access Memory
RAS [ICT BoK KU] Requirements Analysis and Specifications
RegTech Regulatory Technology
RIS [ICT BoK KU] ICT Risk Management
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prEN 17748-1:2021 (E)
RPA Robotic Process Automation
SaaS Software as a Service
SAD [ICT BoK KU] Systems Administration
SDE [ICT BoK KU] Software Design
SDG Sustainable Development Goals
SDS [ICT BoK KU] Service Delivery and Support
SEC [ICT BoK KU] Security [T5]
SLA Service Level Agreement
SMS Service Management System
SMTP Simple Mail Transfer Protocol
SNMP Simple Network Management Protocol
SOC [ICT BoK KU] ICT and Society
SOLID Single Responsibility, Open-Closed
SOU [ICT BoK KU] Sourcing
SSO [ICT BoK KU] Systems Software
STP Shielded Twisted Pair
STR [ICT BoK KU] ICT Strategy
SUS [ICT BoK KU] Sustainability [T6]
SWOT Strengths, Weaknesses, Opportunities, and Threats
T1-T7 EN 16234-1 (e-CF) Transversal Aspect 1 - 7
TCP Transmission Control Protocol/
TCP/IP Transmission Control Protocol/ Internet Protocol
TES [ICT BoK KU] Testing
TK Transversal Knowledge
TQM Total Quality Management
UC Underpinning Contract
UDP User Datagram Protocol
UID [ICT BoK KU] User Interface and Web Design
URL Uniform Resource Locator
USA [ICT BoK KU] Usability [T7]
UTP Unshielded Twisted Pair
VR Virtual Reality
WAMDIA We All Make Digital Information Accessible
WAN Wide Area Network
WAP Wireless Application Protocol
WCAG Web Content Accessibility Guidelines
WiFi Wireless Fidelity
WLAN Wireless Local Area Network
xHF Extra High Frequency
XML extensible mark-up Language
XP Experience Points
XR Extended Reality
YAGNI You Aren't Gonna Need It
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5 Main Principle
5.1 General

This document, providing a Foundational Body of Knowledge for the ICT Profession, is not and cannot

be an exhaustive and complete representation of all ICT knowledge. The wider Body of Knowledge is

the universe of knowledge of all articles, books, papers, presentations, statements, etc., that are subject

to continuous change and update.
This document is a useful guide to the world of ICT knowledge.

From this viewpoint, this document provides a snapshot of the wider non-exhaustive universe of

knowledge. It is intended to provide a useful picture or map of ICT knowledge and to provide

navigational guidance through the map. In this way, this document and its ICT BoK map provide a

simplified guide through a complex landscape with information on routes and points of interest.

As an analogy, in a geographic map the level of detail must be appropriate to the expected use of the

map, a mountaineer needs more detail than a motorway driver, and each user will accept different

trade-offs for ease of use and detail.

Likewise, lists of knowledge elements in this document (common, base and specialised) are not

exhaustive. This document presents a general overview of the knowledge in the ICT field, grouped in

general domains and then further detailed in associated Knowledge Units. Organisation of knowledge

into domains and knowledge units provides a snapshot from a particular perspective and therefore is

not necessarily a universally accepted categorisation.

In this document the level of granularity chosen is a compromise between ease of use and the level of

detail that is fit for purpose. For example, if a higher level of granularity had been chosen it would have

led to more Knowledge Units, but at the expense of a manageable overview.

This document is composed of 42 Knowledge Units relevant to ICT professionals. The knowledge unit

content is provided at three levels of detail and application defined as common, base and specialised as

further described in 6.3. This document follows a systematic knowledge identification approach and

complements the knowledge examples incorporated within the EN 16234-1 (e-CF).

Access to each Knowledge Unit is facilitated through a flexible tagging system that assists users to find

appropriate Knowledge Units regardless of their environment or perspective. Users familiar with either

the EN 16234-1:2019 (e-CF) or CWA 16458:2018 (ICT Professional Role Profiles) are provided with

links to knowledge units and additionally a traditional domain index has been structured to offer a

further access path.

This document is an integrated component of the four ICT professionalism building blocks for Europe.

Figure 1 positions this document with regard to the foundations required for a European ICT

Profession. It illustrates the connectivity between the four key elements; e-Competences from the EN

16234-1 (e-CF), professional Ethics and this document, and education, training, assessment and

recognition processes.
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prEN 17748-1:2021 (E)

Figure 1 — The ICT BoK and connections with other ICT Professionalism building blocks for

Europe
5.2 Body of Knowledge index (views)
5.2.1 General

This document can be accessed through different entry points. This provides access to the Foundational

Body of Knowledge from the different perspectives offered by compatible structures: EN 16234-1 (e-

CF) and its different dimensions, CWA 16458 (ICT Professional Role Profiles), and additionally from ICT

knowledge domain vi
...

Questions, Comments and Discussion

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