EN ISO 9241-14:1999

Ergonomic requirements for office work with visual display terminals (VDTs) - Part 14: Menu dialogues (ISO 9241-14:1995)

Migrated from Progress Sheet (TC Comment) (2000-07-10): Following BT 125/1992, this part of ISO 9241 will undergo a parallel CEN/ISO ++ voting procedure.

Exigences ergonomiques pour travail de bureau avec terminaux à écrans de visualisation (TEV) - Partie 14: Dialogues de type menu (ISO 9241-14:1995)

La CEI 61969-1:2011 fournit des lignes directrices pour la conception des enveloppes de plein air et s'applique à un vaste domaine d'équipement mécanique, électromécanique et électronique et à leur installation en configuration modulaire. Le but de cette norme est de fournir un ensemble de spécifications pour les enveloppes, spécialement pour ce qui concerne les contraintes propres aux applications de plein air pour une utilisation à poste fixe dans les lieux exposés aux intempéries. Ces enveloppes sont supposées contenir des équipements et protéger les installations situées en plein air contre les effets environnementaux indésirables. L'équipement installé peut, mais sans que ce soit limitatif, correspondre dimensionnellement aux bacs selon la CEI 60917-2-2 ou la CEI 60297-3-101. Cette deuxième édition annule et remplace la première édition, parue en 1999, dont elle constitue une révision technique. Les principaux changements techniques par rapport à l'édition précédente sont les suivants:
- Ajout de lignes directrices pour la conception de la gestion thermique et la suppression du bruit, puisque la gestion thermique/bruit sont souvent considérés comme correspondant à une exigence fondamentale d'une enveloppe de plein air vide. Si les composantes de la gestion thermique sont incluses dans la définition, l'impact environnemental peut devenir de la responsabilité du fournisseur de l'enveloppe de plein air vide. Par conséquent, les limites acoustiques doivent être observées. Généralement, l'utilisateur de l'enveloppe de plein air vide suit les exigences acoustiques réglementaires locales (puissance sonore et/ou pression sonore). Les mesures acoustiques peuvent être réalisées sur l'enveloppe de plein air vide équipée des composantes de gestion thermique uniquement ou, si cela est convenu entre le fournisseur et l'utilisateur à l'étape finale de l'installation spécifique à l'application.
- À l'origine, l'Éd 1 était prévue pour créer un marché pour les enveloppes de plein air vide que proposaient de nombreux vendeurs. Des normes particulières telles que la CEI 61969-2-1 Éd 1 et la CEI 61969-2-2 Éd 1 devaient orienter les utilisateurs vers des solutions préférentielles et disponibles sur le marché. Toutefois, le développement a montré que cet objectif (élaboré avec la participation de l'utilisateur) n'a pas répondu aux attentes de l'utilisateur. En conséquence, les normes particulières CEI 61969-2-1 Éd 1 et CEI 61969-2-2 Éd 1 seront supprimées au moment où sera publiée la CEI 61969-2 Éd 2. Les dimensions de coordination faisant l'objet de la CEI 61969-2 Éd 2 sont fondées sur la CEI 60917-1. La définition des coffrets de plein air et celle des armoires de plein air ont fusionné pour donner lieu à la définition des enveloppes de plein air.

Ergonomske zahteve za pisarniško delo s slikovno zaslonsko opremo - 14. del: Dialog z uporabo menijev (ISO 9241-14:1995)

General Information

• Status: Published
• Publication Date: 20-Apr-1999
• ICS: 13.180 - Ergonomics
• ICS: 35.180 - IT Terminal and other peripheral equipment
• Technical Committee: CEN/TC 122 - Ergonomics
• Drafting Committee: CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 21-Apr-1999
• Completion Date: 21-Apr-1999
• Ref Project: SIST EN ISO 9241-14:2001 - Ergonomic requirements for office work with visual display terminals (VDTs) - Part 14: Menu dialogues (ISO 9241-14:1995)

Standards Content (Sample)

SLOVENSKI STANDARD
01-junij-2001
Ergonomske zahteve za pisarniško delo s slikovno zaslonsko opremo - 14. del:
Dialog z uporabo menijev (ISO 9241-14:1995)
Ergonomic requirements for office work with visual display terminals (VDTs) - Part 14:
Menu dialogues (ISO 9241-14:1995)
Exigences ergonomiques pour travail de bureau avec terminaux a écrans de
visualisation (TEV) - Partie 14: Dialogues de type menu (ISO 9241-14:1995)
Ta slovenski standard je istoveten z: EN ISO 9241-14:1999
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

INTERNATIONAL IS0
92414 4
STANDARD
First edition
1997-06-01
Ergonomic requirements for office work
with visual display terminals (VDTs) -
Part 14:
Menu dialogues
Exigences ergonomiques pour travail de bureau avec terminaux 2 kcrans
de visualisa tion (TEV) -
Parfie 14: Dialogues de type menu
Reference number
IS0 924+14:1997(E)
IS0 924%14:1997( E)
Contents Page
---_________________---------------------------------------------------- ----------------------------------~--------.-
I Scope 1
--------------------------------------------------- -----------I-y-------------------
2 Normative reference -------------- 2
----------------------------------------------------- ---------------------------------------------------------
3 Definitions 2
Application of ISO 9241-14-------------------------------- --------------------___________________I-,------.-------,---
4 5
-------------------------------------.-------------.- ----
41 . 5
Appropriateness of menu dialogues ------------------------
------------------------------ --------------------------------------.--------.-,-------
42 . 6
Applying the recommendations
____________________-------------------------------- ------------___---__------------,-------.----
Evaluation of products
43 .
------__-----_---___--------- ----
Menu structure ____________________----------------------------------------------------
5 6
------------____--__------------------,----
51 . Structuring into levels and menus (overall structure) --------------- 6
-----------------___----------------------~,---------
Grouping options within a menu--------------------------------
52 . 7
Sequencing ofoptions within groups ____________________-------------- --------_---____---_-----------------------
53 . 8
-------------------_------------------------~-----
Menu navigation ____________________---------------------------------
6 9
Navigational cues ______________________ - ____________________---------------------- ------__----_____-__----------------
61 . 9
Rapid navigation ____________________------------------------------------ ------------____-___------------------------.--
62 .
------------------__---------- ------
Option selection and execution-------------------------------------------------
----------------------------------------------------------- ----------------------------
71 . Selection methods --------------
----------------------------------------------------------------------
Alphanumeric keyboard ________----------------
72 . 13
------------______________________ _
____________________---------------------------------
73 . Function keys
__ _
------------ -------___.-___________
Cursor key selection _________________-- -----------------
74 .
--------------------------------------------,- _
------____--____--__---------------------------
75 . Pointing
0 IS0 1997
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or
utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm, without permission in writing from the publisher.
International Organization for Standardization
Case postale 56 l CH-1211 Geneve 20 l Switzerland
Internet central @ isoch
x.400 c=ch; a=400net; p=iso; o=isocs; s=central
Printed in Switzerland
0 IS0 IS0 9241=14:1997(E)
---------------------------------------------------------------------------------------------------------------------
7.6 Voice
----------------------------------------------------------------------------------------------------
8 Menu presentation
--------------------------------------------------------------------------
8.1 Option accessibility and discrimination
---------------------------------------------------------------------------------------------------------------
8.2 Placement
---------------------------------------------------------------~~------------------
8.3 Text option structure and syntax
-------------------------------------------------------------------------------
8.4 Graphic option structure and syntax 25
-----------------------------------------------------------------------------
8.5 Auditory option structure and syntax 25
Annex A (informative) Sample procedure for assessing applicability and adherence ------------------------27
------------------------------------------------------
Annex B (informative) Examples of applying IS0 924 I- 14 46
-----------------------------------------------------------------------------------
Annex C (informative) Bibliography

IS0 9241=14:1997(E) 0 IS0
Foreword
IS0 (the International Organization for Standardization) is a worldwide federation of national
standards bodies (IS0 member bodies). The work of preparing International Standards is normally
carried out through IS0 technical committees. Each member body interested in a subject for which a
technical committee has been established has the right to be represented on that committee.
International organizations, governmental and non-governmental, in liaison with ISO, also take part in
the work. IS0 collaborates closely with the International Electrotechnical Commission (IEC) on all
matters of electrotechnical standardization.
Draft International Standards adopted by the technical committees are circulated to member bodies for
voting. Publication as an International Standard requires approval by at least 75% of the member
bodies casting a vote.
International Standard IS0 9241-14 was prepared by the Technical Committee ISO/TCl59,
Ergonomics, Subcommittee SC4, Ergonomics of human-system interaction.
IS0 9241 consists of the following parts, under the general title Ergonomic requirements for office
work with visual display terminals (VDTs) -
Part 1: General
Part 2. Guidance on task requirements
Part 3: Visual display requirements
Part 4. Keyboard requirements
Part 5: Workstation layout and postural requirements
requirements
Part 6: Environmental
Part 7: Requirements for display with reflection
Part 8: Req uirements or displayed colours
f
Part 9: Requirements for nonkeyboard input devices
Part IO: Dialogue principles
Part 11: Guidance on usability
Part 12: Presentation of information
Part 13: User guidance
Part 14: Menu dialogues
Part 15: Command dialogues
Part 16: Direct manipulation dialogues
Part 17: Form--filling dialogues
Annexes A to C of this part of IS0 9241 are for information only.
iv
0 IS0
IS0 9241=14:1997(E)
Introduction
International Standard IS0 9241 deals with several aspects of the use of VDTs. Currently, the
individual parts can be grouped in the following categories:
IS0 924 I - 1: Introduction
IS0 924 l-2: Guidance on task requirements
IS0 9241-5 and -6: Workstation and environment
IS0 9241-3,-4,- 7,- 8 and -9: Ergonomics pertaining to hardware
IS0 924 l-l 0 through -17: Ergonomics pertaining to software interfaces
IS0 9241-14 is concerned with the ergonomic design of menu dialogues. In menu dialogues, the
dialogue system presents one or more groups of options to the user, the user chooses one or more
options, and the computer executes the desired process denoted by the option(s).
IS0 924 l-l 4 serves the following types of user:
l the user interface designer, who will apply IS0 9241-14 during the development process;
l the buyer, who will reference IS0 924 l-14 during the product procurement process;
l evaluators responsible for ensuring products meet the recommendations in IS0 924 l-l 4,
l designers of user interface development tools to be used by interface designers;
l end users who will gain from the potential benefits provided by the standard.
IS0 9241-14 consists of a number of recommendations, some of which are conditional, concerning
menus. Conditional recommendations are recommendations that should be met only within the
specific context for which they are relevant (e.g., particular kinds of users, tasks, environments,
technology). These recommendations were developed primarily by reviewing the existing relevant
literature and empirical evidence, then generalizing and formulating this work into recommendations.
The source of the evidence for the individual recommendations can be found in annex C.
Differences in the relative importance of the task, user, environment, and technology in the design
process are inevitable and have led to the “if - then” structure of many of the conditional
“If rapid search time is important, then place as many options and
recommendations. For example,
levels as possible on a single menu panel.” This method provides practical, usable and unambiguous
guidance during user interface design.
Designers and evaluators using IS0 924 l-l 4 need to know that they are developing an interface that
will meet the recommendations provided in this part. Likewise, the buyer needs a means to determine
how a product matches the recommendations in IS0 924 l-l 4. The elements can be tailored due to the
“if - then” structure in IS0 924 1- 14. Additionally, it is not the intent of IS0 924 l-l 4 that every
recommendation should be applied, only those that are relevant.
The application of IS0 9241-14 is expected to improve the overall quality of the menus, but this
standard (like any other standard) will not guarantee the quality of the interface. Quality depends on
V
0 IS0
IS0 9241=14:1997(E)
specific usability criteria as set by the user, buyer or other menu dialogue consumer which may
include specifications based on this standard.
It should be noted that IS0 9241-l 0 describes dialogue principles that are relevant for the design of
menu dialogues. These principles should provide the designer and evaluator with additional
information concerning the ergonomic rationale for the various recommendations in IS0 924 1- 14 and,
therefore, assist in making tradeoffs. However, it may be necessary to base tradeoffs on other
considerations as well.
INTERNATIONAL STANDARD o IS0
IS0 9241=14:1997(E)
Ergonomic requirements for office work with visual display
terminals (VDTs) -
Part 14:
Menu dialogues
1 Scope
This part of IS0 9241 provides conditional recommendations for menus used in user-computer
dialogues to accomplish typical office tasks. The recommendations cover menus presented by various
techniques including windowing, panels, buttons, fields, etc. These recommendations can be utilized
throughout the design process (e.g., as guidance for designers during design, as a basis for heuristic
evaluation, as guidance for usability testing).
Interface design depends upon the task, the user, the environment, and the available technology.
Consequently, IS0 9241-14 cannot be applied without a knowledge of the design and use context of
the interface and it is not intended to be used as a prescriptive set of rules to be applied in their
entirety. Rather, it assumes that the designer has proper information available concerning task and
user requirements and understands the use of available technology (this may require consultation with
a qualified ergonomics professional as well as empirical testing with real users).
Although this is an International Standard, some of the conditional recommendations are based on
Latin-based language usage and may not apply, or may need to be modified, for use with a different
language. For example, in right-to-left languages those conditional recommendations oriented towards
left-to-right reading may need to be modified and adapted. In applying those conditional
recommendations that assume a specific language base (e.g., alphabetic ordering of menu options,
concerning the intent of the standard when translation is
compound titles), care should be taken
required to a different language.
The recommendations relate to the three major design components of user interfaces, i.e., dialogue,
input, and output.
Dialogue design determines the way in which a user is guided by the system to make inputs and
influences the amount of control the user has over the dialogue. The dialogue should be designed to
support the user in his/her actual work without the user being bothered by additional work caused by
system peculiarities. Menu dialogue design is covered in this part of IS0 9241 in terms of designing
the menu structure, providing facilities for menu navigation and defining the selection methods for
menu options.
Input design is concerned with how users input information into the system using various input
devices. Menu options can be selected by means of one or more input devices such as an
alphanumeric keyboard, function keys, cursor keys, pointing devices and voice (other devices are not
excluded) depending on the task at hand and dialogue requirements, as well as on individual
preferences. IS0 9241-14 provides conditional recommendations for the use of each of the input
devices listed above.
Output design is concerned with how data should be presented consistently and perceptibly distinct on
the display. IS0 9241-14 provides conditional recommendations for the placement of options and

0 IS0
IS0 9241=14:1997(E)
option groups, the structure and syntax for textual, graphic and auditory options a
...