EN ISO 9241-210:2010

Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010)

ISO 9241-210:2010 provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human–system interaction.

Ergonomie der Mensch-System-Interaktion - Teil 210: Prozess zur Gestaltung gebrauchstauglicher interaktiver Systeme (ISO 9241-210:2010)

Dieser Teil der ISO 9241 legt Anforderungen fest und gibt Empfehlungen für menschzentrierte Gestaltungs-grundsätze und -aktivitäten für den gesamten Lebenszyklus rechnergestützter interaktiver Systeme. Er ist für Manager von Gestaltungsprozessen gedacht und behandelt Mittel, mit Hilfe derer sowohl Hardware- als auch Softwarekomponenten von interaktiven Systemen die Mensch-System-Interaktion verbessern können.
ANMERKUNG 1 Rechnergestützte interaktive Systeme sind in Größe und Komplexität unterschiedlich. Beispiele dafür sind Standard-Softwareprodukte, kundenspezifische Bürosysteme, Prozessleitsysteme, automatisierte Banksysteme, Webseiten und Webanwendungen sowie Verbraucherprodukte wie beispielsweise Verkaufsautomaten, Mobiltelefone und Digitalfernsehen. In diesem Teil der ISO 9241 werden derartige Systeme im Allgemeinen als Produkte, Systeme oder Dienste bezeichnet, wenngleich aus Gründen der Vereinfachung manchmal nur ein Begriff verwendet wird.
Dieser Teil der ISO 9241 gibt einen Überblick über menschzentrierte Gestaltungsaktivitäten. Er enthält weder Einzelheiten zu Verfahren und Techniken, die für eine menschzentrierte Gestaltung erforderlich sind, noch werden Gesundheits- und Sicherheitsaspekte im Detail behandelt. Obwohl Planung und Management einer menschzentrierten Gestaltung angesprochen werden, behandelt ISO 9241-210 nicht sämtliche Aspekte des Projektmanagements.
Die Informationen in diesem Teil der ISO 9241 sind für diejenigen gedacht, die für Planung und Management von Projekten zur Gestaltung und Entwicklung interaktiver Systeme verantwortlich sind. Deshalb werden spezifische arbeitswissenschaftliche und ergonomische Fragestellungen nur in dem Umfang behandelt, der erforderlich ist, um es diesem Personenkreis zu ermöglichen, deren Relevanz und Bedeutung im Gestaltungsprozess als Ganzes zu verstehen.

Ergonomie de l'interaction homme-système - Partie 210: Conception centrée sur l'opérateur humain pour les systèmes interactifs (ISO 9241-210:2010)

L'ISO 9241-210:2010 fournit des exigences et des recommandations relatives aux principes et aux activités de conception centrée sur l'opérateur humain, intervenant tout au long du cycle de vie des systèmes informatiques interactifs. Elle est destinée à être utilisée par les responsables de la gestion des processus de conception, et traite des manières dont les composants matériels et les logiciels des systèmes interactifs permettent d'améliorer l'interaction homme-système.

Ergonomija medsebojnega vpliva človek-sistem - 210. del: Procesi načrtovanja interaktivnih sistemov, osredotočenih na človeka (ISO 9241-210:2010)

Ta del ISO 9241 podaja zahteve in priporočila za načela in dejavnosti načrtovanja, osredotočenega na človeka, v celotni življenjski dobi na računalniku zasnovanih interaktivnih sistemov. Njegov namen je, da ga uporabljajo tisti, ki upravljajo procese načrtovanja in zadeva načine, na katere lahko tako komponente strojne kot programske opreme interaktivnih sistemov stopnjujejo interakcijo med človekom in sistemom. Ta del ISO 9241 podaja pregled procesov načrtovanja, osredotočenih na človeka. Ne nudi podrobne obravnave metod in tehnik, ki so potrebne za načrtovanje, osredotočeno na človeka, niti ne obravnava podrobno zdravstvenih ali varnostnih vidikov. Čeprav obravnava oris in upravljanje načrtovanja, osredotočenega na človeka, ne obravnava vseh vidikov projektnega vodenja. Namen informacij v tem delu ISO 9241 je, da jih uporabljajo tisti, ki so odgovorni za oris in vodenje projektov za načrtovanje in razvoj interaktivnih sistemov. Potemtakem obravnava tehnične človeške dejavnike ter vprašanja ergonomije zgolj do te mere, ki je potrebna, da se takšnim posameznikom omogoči razumevanje njihove pomembnosti pri procesih načrtovanja v celoti. Prav tako zagotavlja okvir za človeške dejavnike in strokovnjake za uporabnost, ki sodelujejo pri načrtovanju, osredotočenem na človeka. Podrobna vprašanja glede človeških dejavnikov/ergonomije, uporabnosti in dostopnosti so obširno obravnavana v številnih standardih, vključno z drugimi deli ISO 9241 (glej Dodatek A) in ISO 6385, ki določa široka načela ergonomije. Od zahtev in priporočil tega dela ISO 9241 imajo lahko koristi vse stranke, ki sodelujejo pri načrtovanju in razvoju, osredotočenem na človeka. Dodatek B določa kontrolni seznam, ki se lahko uporabi v podporo zahtevam za skladnost s tem delom ISO 9241.

General Information

• Status: Withdrawn
• Publication Date: 19-Oct-2010
• Withdrawal Date: 20-Aug-2019
• ICS: 13.180 - Ergonomics
• ICS: 35.180 - IT Terminal and other peripheral equipment
• Technical Committee: CEN/TC 122 - Ergonomics
• Drafting Committee: CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
• Current Stage: 9960 - Withdrawal effective - Withdrawal
• Completion Date: 21-Aug-2019
• Ref Project: SIST EN ISO 9241-210:2011 - Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010)

Relations

• Replaces: EN ISO 13407:1999 - Human-centred design processes for interactive systems (ISO 13407:1999)
• Effective Date: 13-Mar-2010
• Replaced By: EN ISO 9241-210:2019 - Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2019)
• Effective Date: 08-Jun-2022

Standards Content (Sample)

SLOVENSKI STANDARD
01-januar-2011
1DGRPHãþD
SIST EN ISO 13407:2001
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO3URFHVLQDþUWRYDQMD
LQWHUDNWLYQLKVLVWHPRYRVUHGRWRþHQLKQDþORYHND,62
Ergonomics of human-system interaction - Part 210: Human-centred design for
interactive systems (ISO 9241-210:2010)
Ergonomie der Mensch-System-Interaktion - Teil 210: Prozess zur Gestaltung
gebrauchstauglicher interaktiver Systeme (ISO 9241-210:2010)
Ergonomie de l'interaction homme-système - Partie 210: Conception centrée sur
l'opérateur humain pour les systèmes interactifs (ISO 9241-210:2010)
Ta slovenski standard je istoveten z: EN ISO 9241-210:2010
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO 9241-210
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2010
ICS 13.180; 35.180 Supersedes EN ISO 13407:1999
English Version
Ergonomics of human-system interaction - Part 210: Human-
centred design for interactive systems (ISO 9241-210:2010)
Ergonomie de l'interaction homme-système - Partie 210: Ergonomie der Mensch-System-Interaktion - Teil 210:
Conception centrée sur l'opérateur humain pour les Prozess zur Gestaltung gebrauchstauglicher interaktiver
systèmes interactifs (ISO 9241-210:2010) Systeme (ISO 9241-210:2010)
This European Standard was approved by CEN on 30 September 2010.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-210:2010: E
worldwide for CEN national Members.

Contents Page
Foreword .3

Foreword
The text of ISO 9241-210:2010 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the
International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-210:2010 by
Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by April 2011, and conflicting national standards shall be withdrawn at the
latest by April 2011.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 13407:1999.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 9241-210:2010 has been approved by CEN as a EN ISO 9241-210:2010 without any
modification.
INTERNATIONAL ISO
STANDARD 9241-210
First edition
2010-03-15
Ergonomics of human–system
interaction —
Part 210:
Human-centred design for interactive
systems
Ergonomie de l'interaction homme–système —
Partie 210: Conception centrée sur l'opérateur humain pour les
systèmes interactifs
Reference number
ISO 9241-210:2010(E)
©
ISO 2010
ISO 9241-210:2010(E)
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ii © ISO 2010 – All rights reserved

ISO 9241-210:2010(E)
Contents Page
Foreword .iv
Introduction.vi
1 Scope.1
2 Terms and definitions .1
3 Rationale for adopting human-centred design.4
4 Principles of human-centred design .5
4.1 General .5
4.2 The design is based upon an explicit understanding of users, tasks and environments.5
4.3 Users are involved throughout design and development.6
4.4 The design is driven and refined by user-centred evaluation .6
4.5 The process is iterative.6
4.6 The design addresses the whole user experience .7
4.7 The design team includes multidisciplinary skills and perspectives.8
5 Planning human-centred design.8
5.1 General .8
5.2 Responsibility .8
5.3 Content of plan .9
5.4 Integration with project plan .9
5.5 Timing and resources .9
6 Human-centred design activities .10
6.1 General .10
6.2 Understanding and specifying the context of use.11
6.3 Specifying the user requirements .12
6.4 Producing design solutions .14
6.5 Evaluating the design .16
7 Sustainability and human-centred design.19
8 Conformance .19
Annex A (informative) Overview of the ISO 9241 series .21
Annex B (informative) Sample procedure for assessing applicability and conformance.22
Bibliography.32

ISO 9241-210:2010(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 9241-210 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4,
Ergonomics of human-system interaction.
This first edition of ISO 9241-210 cancels and replaces ISO 13407:1999, of which it constitutes a technical
revision. The changes include the following:
⎯ clarifying the role of iteration in the whole design process (not just evaluation);
⎯ emphasizing that human-centred methods can be used throughout the system life cycle;
⎯ explaining design activities;
⎯ clarifying the principles of human-centred design.
ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work with
visual display terminals (VDTs):
⎯ Part 1: General introduction
⎯ Part 2: Guidance on task requirements
⎯ Part 3: Visual display requirements
⎯ Part 4: Keyboard requirements
⎯ Part 5: Workstation layout and postural requirements
⎯ Part 6: Guidance on the work environment
⎯ Part 9: Requirements for non-keyboard input devices
⎯ Part 11: Guidance on usability
⎯ Part 12: Presentation of information
⎯ Part 13: User guidance
iv © ISO 2010 – All rights reserved

ISO 9241-210:2010(E)
⎯ Part 14: Menu dialogues
⎯ Part 15: Command dialogues
⎯ Part 16: Direct manipulation dialogues
⎯ Part 17: Form filling dialogues
ISO 9241 also consists of the following parts, under the general title Ergonomics of human–system interaction:
⎯ Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services
⎯ Part 100: Introduction to standards related to software ergonomics [Technical Report]
⎯ Part 110: Dialogue principles
⎯ Part 151: Guidance on World Wide Web user interfaces
⎯ Part 171: Guidance on software accessibility
⎯ Part 210: Human-centred design for interactive systems
⎯ Part 300: Introduction to electronic visual display requirements
⎯ Part 302: Terminology for electronic visual displays
⎯ Part 303: Requirements for electronic visual displays
...