Tourism and related services - Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry (ISO PAS 5643:2021)

This CWA will consist of two parts:
- Part 1: will be an endorsement of ISO/PAS 5643 Measures to reduce the spread of Covid-19 in the tourism industry
- Part 2: will include other elements not covered by the ISO/PAS in order to complement it with European needs.
The task of this Workshop is to identify gaps or additional requirements, elements, or sectors to be added to those outlined in CWA 5643 – Part 1.
In alignment with ISO DPAS 5643, the CWA will apply to the whole tourism value chain, including the following subsectors:
- Accommodation, including campsites, hostels, hotels and rural accommodation
- Catering services and restaurants
- Medical spas
- Golf courses
- Ski areas
- Yacht harbours and nautical activities
- Adventure and ecotourism
- Beaches
- Natural protected areas
- Unique public spaces
- Museums and heritage sites
- Night leisure
- Tourist bus companies, rent a car, cableway and tourism water transport
- Tourist guides
- Tourist information offices
- Tourist visits
- Travel agencies
- MICE tourism
- Theme and leisure parks (including water parks, animal parks (zoos and aquariums) and family entertainment centres.

Tourisme et services connexes - Exigences et lignes directrices pour la réduction de la propagation de la Covid-19 dans l'industrie du tourisme (ISO/PAS 5643:2021)

Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja bolezni covid-19 v turistični industriji (ISO PAS 5643:2021)

General Information

Status
Published
Publication Date
01-Jun-2021
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
19-May-2021
Due Date
24-Jul-2021
Completion Date
02-Jun-2021

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SLOVENSKI STANDARD
SIST-TS CWA 5643-1:2021
01-julij-2021
Nadomešča:
kSIST ISO/PRF PAS 5643:2021
Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja
bolezni covid-19 v turistični industriji (ISO PAS 5643:2021)

Tourism and related services - Requirements and guidelines to reduce the spread of

Covid-19 in the tourism industry (ISO PAS 5643:2021)
Ta slovenski standard je istoveten z: CWA 5643-1:2021
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
SIST-TS CWA 5643-1:2021 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TS CWA 5643-1:2021
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SIST-TS CWA 5643-1:2021
CEN
CWA 5643-1
WORKSHOP
May 2021
AGREEMENT
ICS 03.100.01; 03.200.01
English version
Tourism and related services - Requirements and
guidelines to reduce the spread of Covid-19 in the tourism
industry (ISO/PAS 5643:2021)

This CEN Workshop Agreement has been drafted and approved by a Workshop of representatives of interested parties, the

constitution of which is indicated in the foreword of this Workshop Agreement.

The formal process followed by the Workshop in the development of this Workshop Agreement has been endorsed by the

National Members of CEN but neither the National Members of CEN nor the CEN-CENELEC Management Centre can be held

accountable for the technical content of this CEN Workshop Agreement or possible conflicts with standards or legislation.

This CEN Workshop Agreement can in no way be held as being an official standard developed by CEN and its Members.

This CEN Workshop Agreement is publicly available as a reference document from the CEN Members National Standard Bodies.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,

France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,

Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2021 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members.

Ref. No.:CWA 5643-1:2021 E
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SIST-TS CWA 5643-1:2021
CWA 5643-1:2021 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

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SIST-TS CWA 5643-1:2021
CWA 5643-1:2021 (E)
European foreword

The text of ISO/PAS 5643:2021 has been prepared by Technical Committee ISO/TC 228 "Tourism and

related services” of the International Organization for Standardization (ISO) and has been taken over as

CWA 5643-1:2021 by CEN Workshop EUROSAFETOUR “Response to COVID-19 - Health and safety

protocols for tourism establishments and services” the secretariat of which is held by UNE.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

Endorsement notice

The text of ISO/PAS 5643:2021 has been approved by CEN as CWA 5643-1:2021 without any

modification.
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SIST-TS CWA 5643-1:2021
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SIST-TS CWA 5643-1:2021
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
Reference number
ISO/PAS 5643:2021(E)
ISO 2021
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SIST-TS CWA 5643-1:2021
ISO/PAS 5643:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
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SIST-TS CWA 5643-1:2021
ISO/PAS 5643:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms and definitions ..................................................................................................................................................................................... 2

4 COVID-19 risk management requirements .............................................................................................................................. 3

4.1 General ........................................................................................................................................................................................................... 3

4.1.1 General requirements .................................................................................................................................................. 3

4.1.2 Legal requirements ........................................................................................................................................................ 3

4.2 COVID-19 risk management group........................................................................................................................................ 4

4.3 Contingency plan ................................................................................................................................................................................... 4

4.4 General measures for the tourist organization ........................................................................................................... 5

4.5 Staff ................................................................................................................................................................................................................... 5

4.5.1 General requirements .................................................................................................................................................. 5

4.5.2 Staff areas ............................................................................................................................................................................... 6

4.6 Informative measures ....................................................................................................................................................................... 6

4.7 Cleaning and disinfection requirements ........................................................................................................................... 7

4.8 Heating, ventilating and air conditioning (HVAC) .................................................................................................... 7

5 Specific requirements per tourist subsector .......................................................................................................................... 8

5.1 Accommodation ..................................................................................................................................................................................... 8

5.1.1 General...................................................................................................................................................................................... 8

5.1.2 Reception area and check-in service .............................................................................................................. 9

5.1.3 Bedrooms ............................................................................................................................................................................... 9

5.1.4 Holiday parks and campsites ............................................................................................................................... 9

5.1.5 Hostels ..................................................................................................................................................................................... 9

5.1.6 Hotels ...................................................................... .................................................................................................................. 9

5.1.7 Common areas ................................................................................................................................................................... 9

5.1.8 Cleaning and disinfection requirements for accommodation ...............................................10

5.2 Adventure tourism and ecotourism ...................................................................................................................................11

5.2.1 General...................................................................................................................................................................................11

5.2.2 Before the activity ........................................................................................................................................................11

5.2.3 During the activity .......................................................................................................................................................11

5.2.4 After the activity ............................................................................................................................................................11

5.3 Beaches .......................................................................................................................................................................................................12

5.3.1 General...................................................................................................................................................................................12

5.3.2 Safe capacity .....................................................................................................................................................................12

5.3.3 Access points ....................................................................................................................................................................13

5.3.4 Security, lifesaving and first aid .......................................................................................................................13

5.3.5 Accessibility ......................................................................................................................................................................13

5.3.6 Showers and foot-washers ...................................................................................................................................13

5.3.7 Commercial activities ...............................................................................................................................................13

5.4 Catering services ...............................................................................................................................................................................14

5.4.1 General requirements ...............................................................................................................................................14

5.4.2 Kitchen ...................................................................................................................................................................................14

5.4.3 Services .................................................................................................................................................................................15

5.5 Golf services ...........................................................................................................................................................................................17

5.5.1 General requirements ...............................................................................................................................................17

5.5.2 Before play .........................................................................................................................................................................17

5.5.3 During play.........................................................................................................................................................................17

5.5.4 Facilities ...................................................................... ..........................................................................................................18

5.6 Medical and wellness spas .........................................................................................................................................................18

5.6.1 General...................................................................................................................................................................................18

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SIST-TS CWA 5643-1:2021
ISO/PAS 5643:2021(E)

5.6.2 Waiting areas, consultation areas ..................................................................................................................19

5.6.3 Treatments .........................................................................................................................................................................19

5.7 MICE (meetings, incentives, conferences and events) tourism ................................................................20

5.7.1 General...................................................................................................................................................................................20

5.7.2 Activity planning ...........................................................................................................................................................20

5.7.3 Preparing and holding the activity ................................................................................................................21

5.8 Museums and heritage sites .....................................................................................................................................................23

5.8.1 General...................................................................................................................................................................................23

5.8.2 Welcoming, information and communication .....................................................................................23

5.8.3 Booking and ticket sales .........................................................................................................................................23

5.8.4 Guided visits .....................................................................................................................................................................24

5.8.5 Facility requirements ................................................................................................................................................24

5.9 Natural protected areas (NPAs).............................................................................................................................................24

5.9.1 General...................................................................................................................................................................................24

5.9.2 Capacity control and safety distance in regard to the use of public

facilities and services ................................................................................................................................................25

5.9.3 Welcoming and receiving users .......................................................................................................................25

5.9.4 Booking and ticket sales .........................................................................................................................................25

5.9.5 Visiting NPAs ....................................................................................................................................................................26

5.10 Night leisure ...........................................................................................................................................................................................26

5.10.1 General requirements ...............................................................................................................................................26

5.10.2 Box offices, access and admission ..................................................................................................................26

5.10.3 Bars and drinks-dispensing services...........................................................................................................26

5.10.4 Booking and special celebrations ...................................................................................................................27

5.11 Scuba diving ......... ...................................................................................................................................................................................27

5.11.1 General...................................................................................................................................................................................27

5.11.2 General requirements ...............................................................................................................................................27

5.11.3 Equipment considerations ...................................................................................................................................28

5.11.4 Compressors .....................................................................................................................................................................29

5.11.5 Diving activity ..................................................................................................................................................................29

5.12 Ski areas .....................................................................................................................................................................................................30

5.12.1 General requirements ...............................................................................................................................................30

5.12.2 Access points and reception ...............................................................................................................................30

5.12.3 Ski area ..................................................................................................................................................................................30

5.12.4 Rental of equipment and materials ..............................................................................................................30

5.12.5 Ski events and championships ..........................................................................................................................31

5.12.6 Ski school .............................................................................................................................................................................31

5.12.7 Kindergarten or snow garden ...........................................................................................................................31

5.13 Theme and leisure parks .............................................................................................................................................................31

5.13.1 General requirements ...............................................................................................................................................31

5.13.2 User access and reception area ........................................................................................................................32

5.13.3 Performances and shows .......................................................................................................................................32

5.13.4 Rides and entertainment facilities.................................................................................................................32

5.14 Tourist transport ................................................................................................................................................................................33

5.14.1 General...................................................................................................................................................................................33

5.14.2 Booking .................................................................................................................................................................................33

5.14.3 Terminals and offices ................................................................................................................................................33

5.14.4 Requirements for vehicles ....................................................................................................................................33

5.14.5 Rent-a-car ...........................................................................................................................................................................34

5.15 Tourist guides........................................................................................................................................................................................34

5.15.1 General...................................................................................................................................................................................34

5.15.2 Design of the visit or activities ..........................................................................................................................34

5.15.3 Coordination of the tourist guide with other tourist service providers .......................35

5.15.4 Information and communication ....................................................................................................................35

5.15.5 Guided tours .....................................................................................................................................................................35

5.16 Tourist visits ...........................................................................................................................................................................................35

5.16.1 General...................................................................................................................................................................................35

5.16.2 Design of tourist visits and related activities .......................................................................................36

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SIST-TS CWA 5643-1:2021
ISO/PAS 5643:2021(E)

5.16.3 Welcome at the site .....................................................................................................................................................36

5.16.4 Visits ........................................................................................................................................................................................36

5.17 Tourist information offices .......................................................................................................................................................37

5.18 Travel agencies .....................................................................................................................................................................................37

5.19 Unique public spaces ......................................................................................................................................................................38

5.20 Yacht harbours and nautical activities ............................................................................................................................38

5.20.1 General...................................................................................................................................................................................38

5.20.2 User service at offices ...............................................................................................................................................38

5.20.3 Operational activities ................................................................................................................................................39

5.20.4 Common areas ................................................................................................................................................................39

5.20.5 Craft moorings ................................................................................................................................................................39

5.20.6 Rental of boats, ships, floating craft and complementary items ..........................................39

5.20.7 Complementary activities .....................................................................................................................................39

5.20.8 Nautical sports schools and nautical activities ...................................................................................39

6 Ancilliary services and facilities to all subsectors .........................................................................................................40

6.1 General ........................................................................................................................................................................................................40

6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers .................40

6.3 Gyms ..............................................................................................................................................................................................................41

6.4 Swimming pools ......... .........................................................................................................................................................................41

6.5 Valet service ......... ...................................................................................................................................................................................42

6.6 Children's play areas, sports activities and other recreational activities ..........................................42

6.7 Entertainment activities ..............................................................................................................................................................42

6.8 Shopping areas .....................................................................................................................................................................................42

6.9 Lifts ................................................................................................................................................................................................................42

Annex A (informative) Face masks ......................................................................................................................................................................43

Annex B (informative) Accessibility considerations for the contingency plan design ...............

...

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