03.200.01 - Leisure and tourism in general

This document establishes the requirements and recommendations for facilitators and healthcare providers in medical tourism. This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation. This document does not apply to thalassotherapy centres, medical spas or wellness spas.

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

This document specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence. This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to: a) implement, maintain and improve sustainable practices in their ...view more

This document specifies requirements for the provision of quality services at medical spas which use natural healing waters (except sea water) and other natural resources. This document does not cover decisions that correspond to the medical profession. This document does not apply to thalassotherapy centres or wellness spa centres.

ISO 20410:2017 sets out the minimum service level and equipment requirements for bareboats offered for charter on inland, coastal and/or offshore waters. It is applicable to any individual or organization that offers a bareboat for charter. ISO 20410:2017: · covers the safety of the bareboat and its occupants, but not associated sport or water-based recreational activities; · excludes boats that are provided with a skipper and/or crew and bareboats that do not have living accommodation; · does n...view more

ISO 17679:2016 establishes the service requirements of a wellness spa, the main supporting processes and the quality of service to be provided to the client. ISO 17679:2016 can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals). ISO 17679:2016 does not include any accommodation or food and beverage requirements. ISO 17679:2016 does not apply to medical spas and thalassotherapy centres. ISO 17679:20...view more

ISO/TS 13811:2015 provides guidelines for developing specifications aimed at reducing the negative impacts and increasing the positive impacts of accommodation establishments on the environment. ISO/TS 13811:2015 does not apply to campsites.

ISO 13810:2015 establishes general requirements for industrial tourism offered by service providers intending to transmit knowledge of production, scientific and technical activities, both present and past, based on processes, know-how, products or services. The requirements in ISO 13810:2015 are applicable to all the services of industrial tourism (visits and additional offer), dealing with living industry, industrial heritage, or a combination of both, including the facilities and equipment re...view more

ISO 17680:2015 establishes the requirements for the provision of services in thalassotherapy centres using marine environment's beneficial effects with curative or preventive purposes, aiming at ensuring -Good quality services responding to customer's implicit and explicit needs, -The respectful use of the thalassotherapy concept, -Very specifically, the implementation of hygiene and safety principles, and -The comfort to the customers. ISO 17680:2015 does not deal with the therapeutic virtues s...view more

ISO 18065:2015 establishes the requirements for tourist services provided directly by NPAA in order to satisfy visitors while giving priority to the NPA conservation objectives, excluding the marine protected areas. NOTE These NPAs can be publicly or privately managed, managed by the community or by NGO, or managed by a mixture of some or all of these possibilities.

ISO 13009:2015 establishes general requirements and recommendations for beach operators that offer tourist and visitor services. It provides guidance for both beach operators and users regarding the delivery of sustainable management and planning, beach ownership, sustainable infrastructure and service provision needs, including beach safety, information and communication, cleaning and waste removal. ISO 13009:2015 is applicable to beaches during the bathing season.

ISO 14785:2014 establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.

This European Standard specifies minimum requirements for the provision of professional tourist guide training and qualification programmes.
NOTE   The requirements for training programmes specified in this European Standard are minimal; they do not preclude the provision of additional training or the assessment of additional competencies.

This European Standard specifies minimum requirements for the provision of professional tourist guide training and qualification programmes.
NOTE   The requirements for training programmes specified in this European Standard are minimal; they do not preclude the provision of additional training or the assessment of additional competencies.

This European Standard specifies requirements for language study tour providers, including schools, tour operators and agents.
In particular, this European Standard specifies quality service levels for classroom based face-to-face language teaching abroad, and any related services, including accommodation, leisure programme and travel services, that can make up language study programmes.