EN ISO/IEC 25066:2019
(Main)Systems and software engineering - Systems and software Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for Usability - Evaluation Report (ISO/IEC 25066:2016)
Systems and software engineering - Systems and software Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for Usability - Evaluation Report (ISO/IEC 25066:2016)
ISO/IEC 25066:2016 describes the Common Industry Format (CIF) for reporting usability evaluations. It provides a classification of evaluation approaches and the specifications for the content items (content elements) to be included in an evaluation report based on the selected evaluation approach(es). The intended users of the usability evaluation reports are identified, as well as the situations in which the usability evaluation report can be applied.
The usability evaluation reports in ISO/IEC 25066:2016 are applicable to software and hardware systems, products or services used for predefined tasks (excluding generic products, such as a display screen or a keyboard). The content elements are intended to be used as part of system-level documentation resulting from development processes such as those in ISO 9241‑210 and ISO/IEC JTC 1/SC 7 process standards.
The content elements for documenting evaluations can be integrated in any type of process model.
NOTE For the purpose of establishing process models, ISO/IEC TR 24774 and ISO/IEC 33020 specify the format and conformance requirements for process models, respectively. In addition, ISO/IEC 15289 defines the types and content of information items developed and used in process models for system and software lifecycle management. ISO/IEC 15504‑5 and ISO/IEC 15504‑6 (to be replaced by ISO/IEC 33060) define work products, including information items, for the purpose of process capability assessment. Process models and associated information items for human-centred design of interactive systems are contained in ISO/TR 18529 and ISO/TS 18152.
System- und Software-Engineering - Qualitätskriterien und Bewertung von Systemen und Softwareprodukten (SQuaRE) - Allgemeines Industrieformat (CIF) zur Gebrauchstauglichkeit - Evaluierungsbericht (ISO/IEC 25066:2016)
Diese Internationale Norm beschreibt das allgemeine Industrieformat (CIF; en: Common Industry Format) für Berichte über Gebrauchstauglichkeitsevaluierungen. Sie umfasst eine Klassifizierung von Evaluierungs¬ansätzen und die Spezifikationen für die Inhaltselemente, die, je nach den ausgewählten Evaluierungs¬ansätzen, in einen Evaluierungsbericht aufzunehmen sind. Die vorgesehenen Benutzer von Berichten über Gebrauchstauglichkeitsevaluierungen sind identifiziert, ebenso wie die Situationen, in denen ein Gebrauchs¬tauglichkeitsevaluierungsbericht angewendet werden kann.
Die in dieser Internationalen Norm beschriebenen Gebrauchstauglichkeitsevaluierungsberichte sind auf Software und Hardware Systeme, Produkte oder Dienstleistungen anwendbar, die für vorgegebene Aufgaben eingesetzt werden (exklusive generischer Produkte wie Bildschirm oder Tastatur). Die Inhalts¬elemente sind zur Verwendung als Teil einer Dokumentation auf Systemebene vorgesehen, die das Ergebnis von Entwicklungsprozessen ist, wie sie in den Prozessnormen ISO 9241 210 und ISO/IEC JTC 1/SC 7 beschrieben sind.
Die Inhaltselemente für die Dokumentation von Evaluierungen können in alle Arten von Prozessmodellen integriert werden.
ANMERKUNG Zum Zweck der Etablierung von Prozessmodellen werden in ISO/IEC TR 24774 und ISO/IEC 33020 das Format bzw. die Konformitätsanforderungen für Prozessmodelle spezifiziert. Darüber hinaus werden in ISO/IEC 15289 Arten und Inhalt der Informationsformen definiert, die in den Prozessmodellen für das System und Software Lebenszyklus Management entwickelt und verwendet werden. In ISO/IEC 15504 5 und ISO/IEC 15504 6 (wird ersetzt durch ISO/IEC 33060) werden Arbeitsprodukte, inklusive Informationsformen, zum Zweck der Prozessleistungs¬bewertung definiert. Prozessmodelle und dazugehörige Informationsformen für die menschzentrierte Gestaltung von interaktiven Systemen sind in ISO/TR 18529 bzw. ISO/TS 18152 enthalten.
Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes et du logiciel (SQuaRE) - Format de l'industrie commune pour l'utilisation - Rapport d'évaluation (ISO/IEC 25066:2016)
La présente Norme internationale décrit le Format commun de l'industrie (CIF) pour l'élaboration de rapports sur les évaluations d'utilisabilité. Elle fournit une classification des approches d'évaluation et les spécifications relatives aux éléments du contenu devant être inclus dans le rapport d'évaluation en fonction de l'approche ou des approches de l'évaluation sélectionnée. Les utilisateurs potentiels des rapports d'évaluation de l'utilisabilité ainsi que les situations auxquelles le rapport d'évaluation de l'utilisabilité peut être appliqué sont identifiés.
Les rapports d'évaluation de l'utilisabilité de cette Norme internationale s'appliquent aux systèmes, produits ou services logiciels et matériels utilisés dans le cadre de tâches prédéfinies (à l'exception des produits génériques, tels qu'un écran d'affichage ou un clavier). Les éléments du contenu sont destinés à être utilisés dans le cadre de documents relatifs au niveau système, résultant des processus de développement tels que ceux figurant dans l'ISO 9241‑210 et dans les normes de processus de l'ISO/IEC JTC 1/SC 7.
Les éléments du contenu des évaluations de documentation peuvent être intégrés dans tous les types de modèles de processus.
NOTE En vue d'établir des modèles de processus, l'ISO/IEC TR 24774 et l'ISO/IEC 33020 spécifient respectivement les exigences de format et de conformité applicables aux modèles de processus. En outre, l'ISO/IEC 15289 définit les types et le contenu des éléments d'information élaborés et utilisés dans les modèles de processus dans le cadre de la gestion du cycle de vie du système et du logiciel. L'ISO/IEC 15504‑5 et l'ISO/IEC 15504‑6 (à remplacer par l'ISO/IEC 33060) définissent les produits fabriqués, y compris les éléments d'information, à des fins d'évaluation de la capacité des procédés (ou processus). Les modèles de processus et les éléments d'information associés à la conception centrée sur l'opérateur humain des systèmes interactifs sont contenus dans l'ISO/TR 18529 et l'ISO/TS 18152.
Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in programske opreme (SQuaRE) - Skupni industrijski format (CIF) za uporabnost - Poročilo o vrednotenju (ISO/IEC 25066:2016)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-april-2020
Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in
programske opreme (SQuaRE) - Skupni industrijski format (CIF) za uporabnost -
Poročilo o vrednotenju (ISO/IEC 25066:2016)
Systems and software engineering - Systems and software Quality Requirements and
Evaluation (SQuaRE) - Common Industry Format (CIF) for Usability - Evaluation Report
(ISO/IEC 25066:2016)
System- und Software-Engineering - Qualitätskriterien und Bewertung von Systemen
und Softwareprodukten (SQuaRE) - Allgemeines Industrieformat (CIF) zur
Gebrauchstauglichkeit: Evaluierungsberichte (ISO/IEC 25066:2016)
Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes
et du logiciel (SQuaRE) - Format de l'industrie commune pour l'utilisation - Rapport
d'évaluation (ISO/IEC 25066:2016)
Ta slovenski standard je istoveten z: EN ISO/IEC 25066:2019
ICS:
35.080 Programska oprema Software
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 25066
EUROPEAN STANDARD
NORME EUROPÉENNE
October 2019
EUROPÄISCHE NORM
ICS 35.080
English Version
Systems and software engineering - Systems and software
Quality Requirements and Evaluation (SQuaRE) - Common
Industry Format (CIF) for Usability - Evaluation Report
(ISO/IEC 25066:2016)
Ingénierie des systèmes et du logiciel - Exigences de System- und Software-Engineering - Qualitätskriterien
qualité et évaluation des systèmes et du logiciel und Bewertung von Systemen und Softwareprodukten
(SQuaRE) - Format de l'industrie commune pour (SQuaRE) - Allgemeines Industrieformat (CIF) zur
l'utilisation - Rapport d'évaluation (ISO/IEC Gebrauchstauglichkeit: Evaluierungsberichte (ISO/IEC
25066:2016) 25066:2016)
This European Standard was approved by CEN on 12 August 2019.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 25066:2019 E
worldwide for CEN national Members.
EN ISO 25066:2019 (E)
Contents Page
European foreword . 3
EN ISO 25066:2019 (E)
European foreword
The text of ISO/IEC 25066:2016 has been prepared by Technical Committee ISO/IEC JTC 1 "Information
technology” of the International Organization for Standardization (ISO) and has been taken over as
EN ISO 25066:2019 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held
by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by April 2020, and conflicting national standards shall be
withdrawn at the latest by April 2020.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO/IEC 25066:2016 has been approved by CEN as EN ISO 25066:2019 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 25066
First edition
2016-06-15
Systems and software engineering —
Systems and software Quality
Requirements and Evaluation
(SQuaRE) — Common Industry Format
(CIF) for Usability — Evaluation Report
Ingénierie des systèmes et du logiciel — Exigences de qualité et
évaluation des systèmes et du logiciel (SQuaRE) — Format de
l’industrie commune pour l’utilisation — Rapport d’évaluation
Reference number
ISO/IEC 25066:2016(E)
©
ISO/IEC 2016
ISO/IEC 25066:2016(E)
© ISO/IEC 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
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Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO/IEC 2016 – All rights reserved
ISO/IEC 25066:2016(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Conformance . 1
3 Terms and definitions . 1
4 Purpose and types of usability evaluations . 6
4.1 Purpose of an evaluation . 6
4.2 Types of usability evaluations . 6
4.3 Assessing conformity of the object of evaluation against specified criteria . 7
5 Content elements of usability evaluation reports . 9
5.1 Selecting content elements . 9
5.2 Description of the content elements for each type of evaluation .10
5.2.1 Executive summary (if used) .10
5.2.2 Description of the object of evaluation .10
5.2.3 Purpose of the evaluation .11
5.2.4 Method .12
5.2.5 Procedure .17
5.2.6 Results .22
5.2.7 Interpretation of results and recommendations .24
5.2.8 Additional content for conformity assessment (as part of a usability
evaluation report) .25
Annex A (normative) Overview on required and recommended content elements for each
type of evaluation .26
Annex B (informative) Usability test report example .29
Bibliography .37
© ISO/IEC 2016 – All rights reserved iii
ISO/IEC 25066:2016(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work. In the field of information technology, ISO and IEC have established a joint technical committee,
ISO/IEC JTC 1.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the meaning of ISO specific terms and expressions related to conformity
assessment, as well as information about ISO’s adherence to the WTO principles in the Technical
Barriers to Trade (TBT), see the following URL: Foreword — Supplementary information.
The committee responsible for this document is ISO/TC 159, Ergonomics, Subcommittee SC 4,
Ergonomics of human-system interaction and Joint Technical Committee ISO/IEC JTC 1, Information
technology, Subcommittee SC 7, Software and system engineering.
iv © ISO/IEC 2016 – All rights reserved
ISO/IEC 25066:2016(E)
Introduction
The human-centred design approach of ISO 9241-210 is well established and focuses specifically on
making systems usable. Usability can be achieved by applying human-centred design throughout
the lifecycle. In order to enable a human-centred approach to be adopted, it is important that all the
relevant types of information related to usability (information items) are identified and communicated.
The identification and communication of relevant types of information related to usability enables the
design and testing of the usability of a system.
This International Standard provides a framework and consistent terminology for reporting the
evaluation of an interactive system. It is intended to assist usability specialists and developers in
documenting and communicating usability-related information as part of the system development
lifecycle.
The Common Industry Format (CIF) for Usability family of International Standards is described
in ISO/IEC TR 25060 and is part of the SQuaRE (Systems and software Quality Requirements and
Evaluation) series of standards on systems and software product quality requirements and evaluation
1) 2) 3)
(ISO/IEC 25000 , ISO/IEC 25001, ISO/IEC 25021 ,
...
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