CEN ISO/TR 9241-100:2011
(Main)Ergonomics of human-system interaction - Part 100: Introduction to standards related to software ergonomics (ISO/TR 9241-100:2010)
Ergonomics of human-system interaction - Part 100: Introduction to standards related to software ergonomics (ISO/TR 9241-100:2010)
ISO 9241-100:2010 enables users of standards related to software ergonomics to identify ergonomics standards particularly relevant to software development, gain an overview on the content of software-ergonomics standards, understand the role of software-ergonomics standards in specifying user requirements as well as designing and evaluating user interfaces and understand the relationship between the various standards.
The software-ergonomics standards are applicable to all those software components of an interactive system affecting usability, including application software (including web-based applications), operating systems, embedded software, software development tools and assistive technologies.
Ergonomie der Mensch-System-Interaktion - Teil 100: Überblick über Normen zur Software-Ergonomie (ISO/TR 9241-100:2010)
Ergonomie de l'interaction homme-système - Partie 100: Introduction aux normes relatives à l'ergonomie des logiciels (ISO/TR 9241-100:2010)
L'ISO 9241-100:2010 permet aux utilisateurs de normes relatives à l'ergonomie des logiciels d'identifier les normes d'ergonomie qui s'appliquent particulièrement au développement logiciel, d'avoir une vue d'ensemble du contenu des normes relatives à l'ergonomie des logiciels, de comprendre le rôle des normes relatives à l'ergonomie des logiciels dans la spécification des exigences utilisateur ainsi que dans la conception et l'évaluation des interfaces utilisateur et de comprendre les relations qui existent entre les différentes normes.
Les normes relatives à l'ergonomie des logiciels s'appliquent à tous les composants logiciels d'un système interactif affectant l'utilisabilité, notamment les applications logicielles (y compris les applications Web), les systèmes d'exploitation, les logiciels intégrés, les outils de développement logiciel et les technologies d'assistance.
Ergonomija medsebojnega vpliva človek-sistem - 100. del: Pregled standardov za ergonomijo, povezano s programsko opremo (ISO/TR 9241-100:2010)
ISO 9241-100:2010 omogoča uporabnikom standardov za ergonomijo, povezanih s programsko opremo za določanje standardov za ergonomijo, zlasti pomembnih za razvoj programske opreme, za pregled nad vsebimo standardov za programsko opremo in ergonomijo, za razumevanje vloge standardov za programsko opremo in ergonomijo pri določanju uporabniških zahtev in pri načrtovanju in ocenjevanju uporabniških vmesnikov ter razumevanju odnosa med različnimi standardi.
Standardi za programsko opremo in ergonomijo veljajo za vse sestavne dele programske opreme interaktivnega sistema, ki vplivajo na uporabnost, vključno z aplikativno programsko opremo (tudi spletne aplikacije), operacijske sisteme, vgrajeno programsko opremo, orodja za razvoj programske opreme in podporne tehnologije.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-julij-2011
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO 3UHJOHGVWDQGDUGRY]D
HUJRQRPLMRSRYH]DQRVSURJUDPVNRRSUHPR ,6275
Ergonomics of human-system interaction - Part 100: Introduction to standards related to
software ergonomics (ISO/TR 9241-100:2010)
Ergonomie der Mensch-System-Interaktion - Teil 100: Überblick über Normen zur
Software-Ergonomie (ISO/TR 9241-100:2010)
Ergonomie de l'interaction homme-système - Partie 100: Introduction aux normes
relatives à l'ergonomie des logiciels (ISO/TR 9241-100:2010)
Ta slovenski standard je istoveten z: CEN ISO/TR 9241-100:2011
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
TECHNICAL REPORT
CEN ISO/TR 9241-100
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
April 2011
ICS 35.180; 13.180
English Version
Ergonomics of human-system interaction - Part 100: Introduction
to standards related to software ergonomics (ISO/TR 9241-
100:2010)
Ergonomie de l'interaction homme-système - Partie 100: Ergonomie der Mensch-System-Interaktion - Teil 100:
Introduction aux normes relatives à l'ergonomie des Überblick über Normen zur Software-Ergonomie (ISO/TR
logiciels (ISO/TR 9241-100:2010) 9241-100:2010)
This Technical Report was approved by CEN on 3 April 2011. It has been drawn up by the Technical Committee CEN/TC 122.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2011 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/TR 9241-100:2011: E
worldwide for CEN national Members.
Contents Page
Foreword .3
Foreword
The text of ISO/TR 9241-100:2010 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of
the International Organization for Standardization (ISO) and has been taken over as CEN ISO/TR 9241-
100:2011 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
CEN ISO/TR 9241-100 is identical to ISO/TR 9241-100.
This part of EN ISO 9241 is an important introduction to the EN ISO 9241-100 subseries on software
ergonomics and facilitates the take-up and use of these standards. CEN ISO/TR 9241-100 closes a gap in its
subseries of European standards by providing an overview of relevant software ergonomics standards.
Furthermore, additional standards related to software ergonomics such as parts of the EN ISO 9241-200
subseries are also introduced.
Endorsement notice
The text of ISO/TR 9241-100:2010 has been approved by CEN as a CEN ISO/TR 9241-100:2011 without any
modification.
TECHNICAL ISO/TR
REPORT 9241-100
First edition
2010-01-15
Ergonomics of human-system
interaction —
Part 100:
Introduction to standards related to
software ergonomics
Ergonomie de l'interaction homme-système —
Partie 100: Introduction aux normes relatives à l'ergonomie des logiciels
Reference number
ISO/TR 9241-100:2010(E)
©
ISO 2010
ISO/TR 9241-100:2010(E)
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ii © ISO 2010 – All rights reserved
ISO/TR 9241-100:2010(E)
Contents Page
Foreword .iv
Introduction.vi
1 Scope.1
2 Terms and definitions .2
3 International Standards and software ergonomics .3
3.1 Benefits of standards related to software ergonomics .3
3.2 Current International Standards relating to software ergonomics .3
3.3 Usability and context of use.4
3.4 Accessibility.4
4 Software-ergonomics standards .5
4.1 General .5
4.2 Overall structure of software-ergonomics standards ISO 9241-100 to ISO 9241-199.6
4.3 Overview of standards related to software ergonomics — ISO 9241-100 .6
4.4 General standards on software ergonomics — ISO 9241-110 to ISO 9241-119.6
4.5 Standards on input, output and interaction — ISO 9241-120 to ISO 9241-129 .7
4.6 Standards on performance support — ISO 9241-130 to ISO 9241-139 .9
4.7 Standards on interaction techniques — ISO 9241-140 to ISO 9241-149.10
4.8 Topic-specific standards — ISO 9241-150 to ISO 9241-159.10
4.9 Standards on user interface control components — ISO 9241-160 to ISO 9241-169.11
4.10 Cross-topic guidance on accessibility — ISO 9241-170 to ISO 9241-179.11
4.11 Numbers reserved for future use — ISO 9241-180 to 189 and ISO 9241-190 to ISO 9241-
199.12
5 Standards on human-centred design processes and methods relevant to software
ergonomics .12
5.1 Human-centred design process for interactive systems — ISO 9241-210 .12
5.2 Human-centred life cycle process descriptions — ISO/TR 18529.13
5.3 Usability methods supporting human-centred design — ISO/TR 16982 .14
5.4 Common Industry Format (CIF) for usability – General framework for usability-related
information — ISO/IEC TR 25060 .14
5.5 Common Industry Format (CIF) for usability test reports — ISO/IEC 25062.15
6 General standards relevant to software ergonomics .15
6.1 Ergonomic principles in the design of work systems — ISO 6385 .15
6.2 Guidance on usability — ISO 9241-11 .15
6.3 Accessibility guidelines for information/communication technology (ICT) equipment and
services — ISO 9241-20 .16
7 Other standards that include specific software-ergonomics guidance .17
7.1 Guidance on tactile and haptic interactions — ISO 9241-920.17
7.2 Information technology — Accessibility considerations for people with disabilities —
User needs summary — ISO/IEC TR 29138-1 .17
7.3 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and
services to address the needs of older persons and persons with disabilities —
ISO/TR 22411.17
Annex A (informative) Overview of the ISO 9241 series .18
Bibliography.19
ISO/TR 9241-100:2010(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
In exceptional circumstances, when a technical committee has collected data of a different kind from that
which is normally published as an International Standard (“state of the art”, for example), it may decide by a
simple majority vote of its participating members to publish a Technical Report. A Technical Report is entirely
informative in nature and does not have to be reviewed until the data it provides are considered to be no
longer valid or useful.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO/TR 9241-100 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4,
Ergonomics of human-system interaction.
ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work with
visual display terminals (VDTs):
⎯ Part 1: General introduction
⎯ Part 2: Guidance on task requirements
⎯ Part 4: Keyboard requirements
⎯ Part 5: Workstation layout and postural requirements
⎯ Part 6: Guidance on the work environment
⎯ Part 9: Requirements for non-keyboard input devices
⎯ Part 11: Guidance on usability
⎯ Part 12: Presentation of information
⎯ Part 13: User guidance
⎯ Part 14: Menu dialogues
⎯ Part 15: Command dialogues
⎯ Part 16: Direct manipulation dialogues
⎯ Part 17: Form filling dialogues
iv © ISO 2010 – All rights reserved
ISO/TR 9241-100:2010(E)
ISO 9241 also consists of the following parts, under the general title Ergonomics of human-system interaction:
⎯ Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services
⎯ Part 100: Introduction to standards related to software ergonomics [Technical Report]
⎯ Part
...
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