EN 15221-5:2011

Facility Management - Part 5: Guidance on Facility Management processes

This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

Facility Management - Teil 5: Leitfaden für Facility Management Prozesse

Diese Europäische Norm bietet FM Organisationen eine Anleitung für die Entwicklung und Verbesserung ihrer Prozesse zur Unterstützung der Hauptaktivitäten.
Des Weiteren legt diese Norm die wesentlichen Grundsätze dar, beschreibt übergeordnete generische FM Prozesse, führt strategische, taktische und operative Prozesse auf und bietet Beispiele zu Prozess-abläufen.
Diese Europäische Norm ist aus Hauptprozess , Bedarfsperspektive für alle an FM Prozessen Interessierten geschrieben.

Facilities management - Partie 5: Guide relatif au développement et à l'amélioration des processus

La présente Norme européenne fournit des lignes directrices aux organisations de FM sur le développement et l’amélioration de leurs processus pour soutenir les processus principaux.
La présente norme établit également des principes de base, décrit des processus de FM génériques de haut niveau, répertorie des processus stratégiques, tactiques et opérationnels, et fournit des exemples de flux de travaux de processus.
Sur la base de processus principaux, la norme est rédigée dans une perspective de demande et s’adresse à toutes les parties prenantes dans les processus de FM.

Upravljanje objektov in storitev - 5. del: Navodilo za procese upravljanja objektov in storitev

Ta evropski standard podaja navodila za organizacije FM za razvoj in izboljšavo njihovih procesov za podporo glavnim procesom.
Ta standard prav tako postavlja osnovna načela, opisuje splošne procese visoke stopnje FM, navaja strateške, taktične in delovne procese ter podaja primere procesov poteka dela.
Ta standard izhaja iz glavnih procesov in perspektive zahtev ter je napisan za občinstvo vseh zainteresiranih strani v procesih FM.

General Information

• Status: Published
• Publication Date: 18-Oct-2011
• ICS: 03.080.99 - Other services
• ICS: 35.240.99 - IT applications in other fields
• ICS: 91.140.01 - Installations in buildings in general
• Technical Committee: CEN/TC 348 - Facility management
• Drafting Committee: CEN/TC 348/WG 5 - Processes in Facility Management
• Current Stage: 9093 - Decision to confirm - Review Enquiry
• Completion Date: 06-Oct-2021
• Ref Project: SIST EN 15221-5:2011 - Facility Management - Part 5: Guidance on Facility Management processes

Relations

• Revised: prEN 15221-5 - Facility Management - Part 5: Guidance on Facility Management processes
• Effective Date: 04-Oct-2017

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Upravljanje objektov in storitev - 5. del: Navodilo za procese upravljanja objektov in storitevFacility Management - Teil 5: Leitfaden für Facility Management ProzesseFacilities management - Partie 5 : Guide relatif au développement et à l'amélioration des processusFacility Management - Part 5: Guidance on Facility Management processes91.040.01Stavbe na splošnoBuildings in general03.080.99Druge storitveOther servicesICS:Ta slovenski standard je istoveten z:EN 15221-5:2011SIST EN 15221-5:2011en,de01-december-2011SIST EN 15221-5:2011SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15221-5
October 2011 ICS 03.080.99; 91.140.01 English Version
Facility Management - Part 5: Guidance on Facility Management processes
Facilities management - Partie 5: Guide relatif au développement et à l'amélioration des processus
Facility Management - Teil 5: Leitfaden für Facility Management Prozesse This European Standard was approved by CEN on 8 July 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15221-5:2011: ESIST EN 15221-5:2011

Examples of generic processes . 37Annex B (informative)
Checklist . 42Bibliography . 43 SIST EN 15221-5:2011

The FM-model of EN 15221-1 is shown below.
Model EN 15221-1:2006 These standards also build on widely accepted management principles, in particular value chain (Porter, M E, (1985), "Competitive Advantage: creating and sustaining superior performance", Free Press, New York) and quality control (PDCA (Plan, Do, Check, Act). Deming, W E (1986), "Out of the Crisis", MIT, Cambridge). Reference to ISO 10014:2006, Quality management – Guidelines for realizing financial and economic benefits.
D E M A N D S P E C I F Y I N G SL As S U P P L Y DELI VERI NGSTRATEGIC TACTICAL OPERATIONAL Client Customer End User O R G A N I S A T I O N PROVI DERInternaland / orexternalPRIMARY PROCESSES SUPPORT PROCESSES KPIsFACILITY SERVICES PRIMARY ACTIVITIES Facility Management Agreement D E M A N D S P E C I F Y I N G SL As S U P P L Y DELI VERI NGSTRATEGIC TACTICAL OPERATIONAL Client Customer
End User O R G A N I S A T I O N PROVI DERInternalor /
and externalPRIMARY PROCESSES SUPPORT- PROCESSES KPIsFACILITY SERVICES
PRIMARY ACTIVITIES
Facility Management agreement SIST EN 15221-5:2011

The term "facility services" is used as a generic description in the standards. The term "standardized facility products" refers to the "standardized facility services" defined and described in EN 15221-4, Facility Management – Part 4: Taxonomy, Classification and Structures in Facility Management. Countries can decide to substitute the term "product" into "service", when they consider that it is important for a good acceptance and use of the standards in their own country. The aim of all the standards is to provide guidance to Facility Management (FM) organizations on the development and improvement of their FM processes to support the primary activities. This will support organizational development, innovation and improvement and will form a foundation for the further professional development of FM and its advancement in Europe. Therefore, generic examples are provided in the standard to assist organizations. These standards lay the foundation of the work that has to be done further more in developing Facility Management, for e.g. benchmark standards prEN 15221-7
Facility Management is defined in EN15221:1:2006, Facility Management – Terms and definitions as the "integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of primary activities". Underlying this definition is a process-based, management systems approach, as defined in the EN ISO 9000 series.
Further development of European Standards in Facility Management, based on EN 15221-1:2006 will rely therefore on a better understanding of the processes involved and the mechanisms for their integration. These processes need to be identified and described, mapped and modelled to produce a framework for Facility Management.
This standard lays the foundations of further work in developing Facility Management standards and further develops the processes involved in creating FM agreements as described within EN 15221-1:2006. The guidance provided in this standard established the need for the FM processes to start with analysing and having a clear picture of the client organisation and its primary processes as a basis for the development of the FM strategy. All major decisions along the route to final specification of service levels and qualities, choice of delivery model and eventually preparation of the appropriate form of procurement and agreements flow from this basis. This standard has been developed as one of four new standards and adopted an agreed set of principles, underlying the Facility Management approach, to ensure consistency. These are incorporated in the basic principles of a process-based management system upon which this standard is founded. The standard aligns to EN ISO 9000 family of standards for Quality Management Systems and applies specific guidance on the concepts and use of a process-based approach to management systems to the field of Facility Management. The standard also builds on widely accepted management principles, in particular value chain (Porter, 1985) and quality control (Deming, 1986) which underlie process-based management systems. The process approach, described in this standard, should be widely applicable across the European member countries. In order to do this they must build from the existing model in the previous standard (EN 15221-1:2006), be generic, and should not be too prescriptive and enable companies and organisations to adapt them to their own processes.
Through applying the stan
...