Conformity assessment - Requirements for bodies certifying products, processes and services (ISO/IEC 17065:2012)

1.1 This International Standard contains principles and requirements for the competence, consistency and impartiality of the certification of products (including services; see clause 3.3 of ISO/IEC 17000) and processes and for the bodies providing those activities. Certification bodies operating to this International Standard need not offer all types of product, service or process certification.
1.2 Certification of products, services and processes is a third party conformity assessment activity (see clause 5.5 of ISO/IEC 17000:2004). Bodies performing this activity are therefore third party conformity assessment bodies, (named in this standard "certification body/bodies").
Note 1 A certification body can be non-governmental or governmental (with or without regulatory authority).
Note 2 This International Standard can be used as a criteria document for accreditation or peer assessment or other assessment processes.

Konformitätsbewertung - Anforderungen an Stellen, die Produkte, Prozesse und Dienstleistungen zertifizieren (ISO/IEC 17065:2012)

Diese Internationale Norm enthält Anforderungen an die Kompetenz, die einheitliche Arbeitsweise und die Unparteilichkeit von Zertifizierungsstellen für Produkte, Prozesse und Dienstleistungen. Zertifizierungsstellen, die nach dieser Internationalen Norm arbeiten, müssen nicht alle Arten von Zertifizierungen für Produkte, Prozesse und Dienstleistungen anbieten. Zertifizierung von Produkten, Prozessen und Dienstleistungen sind Konformitätsbewertungstätigkeiten durch eine dritte Seite (siehe ISO/IEC 17000:2004, Definition 5.5).
In dieser Internationalen Norm kann der Begriff "Produkt" als "Prozess" oder "Dienstleistung" verstanden werden, ausgenommen in denjenigen Fällen, in denen eigene Bestimmungen für "Prozesse" oder "Dienstleistungen" angegeben werden (siehe Anhang B).

Évaluation de la conformité - Exigences pour les organismes certifiant les produits, les procédés et les services (ISO/IEC 17065:2012, Version corrigée 2014-07-01)

L'ISO/IEC 17065:2012 comporte des exigences portant sur les compétences, la cohérence des activités et l'impartialité des organismes de certification de produits, processus et services. Les organismes de certification exerçant selon l'ISO/IEC 17065:2012 ne sont pas tenus de proposer tous les types de certification de produits, processus et services.

Ugotavljanje skladnosti - Zahteve za organe, ki certificirajo proizvode, procese in storitve (ISO/IEC 17065:2012)

Ta mednarodni standard vključuje zahteve za konkurenčnost, dosledno delovanje in nepristranskost organov za certificiranje proizvodov, procesov in storitev. Organi za certificiranje, ki delujejo na področju tega mednarodnega standarda, niso zavezani k ponudbi vseh vrst certificiranja proizvodov, procesov in storitev. Certificiranje proizvodov, procesov in storitev je dejavnost ugotavljanja skladnosti, ki jo opravljajo tretje osebe (5.5 standarda ISO/IEC 17000:2004). Izraz »proizvod« v besedilu lahko pomeni »proces« ali »storitev«, razen v primerih, ko so za »procese« oziroma »storitve« navedene ločene določbe.

General Information

Status
Published
Publication Date
14-Sep-2012
Withdrawal Date
30-Mar-2013
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Start Date
15-Sep-2012
Due Date
23-Jun-2011
Completion Date
15-Sep-2012

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SLOVENSKI STANDARD
01-november-2012
1DGRPHãþD
SIST EN 45011:1998
Ugotavljanje skladnosti - Zahteve za organe, ki certificirajo proizvode, procese in
storitve (ISO/IEC 17065:2012)
Conformity assessment - Requirements for bodies certifying products, processes and
services (ISO/IEC 17065:2012)
Konformitätsbewertung - Anforderungen an Stellen, die Produkte (einschließlich
Dienstleistungen) und Prozesse zertifizieren (ISO/IEC 17065:2012)
Évaluation de la conformité - Exigences pour les organismes de certification, certifiant
les produits, les services et les procédés (ISO/IEC 17065:2012)
Ta slovenski standard je istoveten z: EN ISO/IEC 17065:2012
ICS:
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO/IEC 17065
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2012
ICS 03.120.20 Supersedes EN 45011:1998
English version
Conformity assessment - Requirements for bodies certifying
products, processes and services (ISO/IEC 17065:2012)
Évaluation de la conformité - Exigences pour les Konformitätsbewertung - Anforderungen an Stellen, die
organismes certifiant les produits, les procédés et les Produkte, Prozesse und Dienstleistungen zertifizieren
services (ISO/IEC 17065:2012) (ISO/IEC 17065:2012)
This European Standard was approved by CEN on 18 August 2012.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving
this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning
such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre
has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

CEN-CENELEC Management Centre
Avenue Marnix 17, B-1000 Brussels
© 2012 CEN/CENELEC All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 17065:2012 E
worldwide for CEN national Members and for CENELEC
Members.
Contents Page
Foreword .3

Foreword
This document (EN ISO/IEC 17065:2012) has been prepared by Technical Committee ISO/CASCO
"Committee on conformity assessment" in collaboration with Technical Committee CEN/CLC/TC 1 “Criteria for
conformity assessment bodies” the secretariat of which is held by BSI.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by March 2013, and conflicting national standards shall be withdrawn at
the latest by March 2013.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 45011:1998.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Endorsement notice
The text of ISO/IEC 17065:2012 has been approved by CEN as a EN ISO/IEC 17065:2012 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 17065
First edition
2012-09-15
Conformity assessment — Requirements
for bodies certifying products, processes
and services
Évaluation de la conformité — Exigences pour les organismes certifiant
les produits, les procédés et les services

Reference number
ISO/IEC 17065:2012(E)
©
ISO 2012
ISO/IEC 17065:2012(E)
©  ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56  CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2012 — All rights reserved

ISO/IEC 17065:2012(E)
Contents Page
Foreword . iv
Introduction . v
1  Scope . 1
2  Normative references . 1
3  Terms and definitions . 1
4  General requirements . 4
4.1  Legal and contractual matters . 4
4.2  Management of impartiality . 6
4.3  Liability and financing . 7
4.4  Non-discriminatory conditions . 7
4.5  Confidentiality . 7
4.6  Publicly available information . 8
5  Structural requirements . 8
5.1  Organizational structure and top management . 8
5.2  Mechanism for safeguarding impartiality . 9
6  Resource requirements . 10
6.1  Certification body personnel . 10
6.2  Resources for evaluation. 11
7  Process requirements . 12
7.1  General . 12
7.2  Application . 13
7.3  Application review . 13
7.4  Evaluation . 14
7.5  Review . 15
7.6  Certification decision . 15
7.7  Certification documentation . 16
7.8  Directory of certified products . 16
7.9  Surveillance . 17
7.10  Changes affecting certification . 17
7.11  Termination, reduction, suspension or withdrawal of certification . 18
7.12  Records . 18
7.13  Complaints and appeals . 19
8  Management system requirements . 19
8.1  Options . 19
8.2  General management system documentation (Option A) . 20
8.3  Control of documents (Option A) . 20
8.4  Control of records (Option A) . 21
8.5  Management review (Option A) . 21
8.6  Internal audits (Option A) . 22
8.7  Corrective actions (Option A) . 22
8.8  Preventive actions (Option A) . 23
Annex A (informative) Principles for product certification bodies and their certification activities . 24
Annex B (informative) Application of this International Standard for processes and services . 26
Bibliography . 27

ISO/IEC 17065:2012(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of conformity
assessment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of
International Standards and Guides.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
Draft International Standards are circulated to the national bodies for voting. Publication as an International
Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 17065 was prepared by the ISO Committee on conformity assessment (CASCO).
It was circulated for voting to the national bodies of both ISO and IEC, and was approved by both
organizations.
This first edition of ISO/IEC 17065 cancels and replaces ISO/IEC Guide 65:1996, which has been technically
revised.
The following major changes have been made compared with ISO/IEC Guide 65:1996:
 restructuring of this International Standard based on the common structure adopted by ISO/CASCO;
 modifications based on ISO/PAS 17001, ISO/PAS 17002, ISO/PAS 17003, ISO/PAS 17004 and
ISO/PAS
...


SLOVENSKI SIST EN ISO/IEC 17065

STANDARD
april 2012
Ugotavljanje skladnosti – Zahteve za organe, ki certificirajo proizvode,
procese in storitve (ISO/IEC 17065:2012)

Conformity assessment – Requirements for bodies certifying products, processes
and services (ISO/IEC 17065:2012)

Évaluation de la conformité – Exigences pour les organismes certifiant les
produits, les procédés et les services (ISO/IEC 17065:2012)

Konformitätsbewertung – Anforderungen an Stellen, die Produkte (einschließlich
Dienstleistungen) und Prozesse zertifizieren (ISO/IEC 17065:2012)

Referenčna oznaka
ICS 03.120.20 SIST EN ISO/IEC 17065:2012 (sl, en)

Nadaljevanje na straneh II in III ter od 1 do 48

© 2013-10. Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

SIST EN ISO/IEC 17065 : 2012
NACIONALNI UVOD
Standard SIST EN ISO/IEC 17065 (sl, en), Ugotavljanje skladnosti – Zahteve za organe, ki certificirajo
proizvode, procese in storitve (ISO/IEC 17065:2012), 2012, ima status slovenskega standarda in je
enakovreden evropskemu standardu EN ISO/IEC 17065, Conformity assessment – Requirements for
bodies certifying products, processes and services (ISO/IEC 17065:2012), 2012.
NACIONALNI PREDGOVOR
Besedilo standarda EN ISO/IEC 17065:2012 je pripravil tehnični odbor ISO/CASCO "Odbor za
ugotavljanje skladnosti" v sodelovanju s tehničnim odborom CEN/CLC/TC 1 "Merila za organe za
ugotavljanje skladnosti", katerega sekretariat vodi BSI.
Slovenski standard SIST ISO/IEC 17065:2012 je prevod angleškega besedila evropskega standarda
odločilen izvirni evropski standard v angleškem jeziku. Slovensko-angleško izdajo standarda je
pripravil SIST/TC UGA Ugotavljanje skladnosti.
Odločitev za privzem tega standarda je dne 1. oktobra 2012 sprejel tehnični odbor SIST/TC UGA
Ugotavljanje skladnosti.
ZVEZE S STANDARDI
S privzemom tega evropskega standarda veljajo za omejeni namen referenčnih standardov vsi
standardi, navedeni v izvirniku, razen standardov, ki so že sprejeti v nacionalno standardizacijo:
SIST EN ISO/IEC 17000:2005 (sl,en,ne,fr) Ugotavljanje skladnosti – Slovar in splošna načela
(enakovreden z ISO/IEC 17000:2004)
SIST EN ISO/IEC 17020:2012 (sl,en) Ugotavljanje skladnosti – Zahteve za delovanje različnih
organov, ki izvajajo kontrolo (ISO/IEC 17020:2012)
SIST EN ISO/IEC 17021:2011 (en) Ugotavljanje skladnosti – Zahteve za organe, ki presojajo
in certificirajo sisteme vodenja (ISO/IEC 17021:2011)
SIST EN ISO/IEC 17025:2005 (sl,en) Splošne zahteve za usposobljenost preskuševalnih in
kalibracijskih laboratorijev (ISO/IEC 17025:2005)
OSNOVA ZA IZDAJO STANDARDA
– privzem standarda EN ISO/IEC 17065:2012
PREDHODNA IZDAJA
– SIST EN 45011:1998
OPOMBE
– Povsod, kjer se v besedilu standarda uporabljata izraza "evropski standard ali “mednarodni
standard”, v SIST EN ISO/IEC 17065:2012 to pomeni “slovenski standard”.
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
II
SIST EN ISO/IEC 17065 : 2012
– Ta nacionalni dokument je istoveten EN ISO/IEC 17065:2012 in je objavljen z dovoljenjem

CEN
Avenue Marnix 17
1050 Bruselj
Belgija
This national document is identical with EN ISO/IEC 17065:2012 and is published with the
permission of
CEN
Avenue Marnix 17
1050 Bruxelles
Belgium
III
EVROPSKI STANDARD EN ISO/IEC 17065
EUROPEAN STANDARD
EUROPÄISCHE NORM
NORME EUROPÉENNE september 2012

ICS: 03.120.20 Nadomešča EN 45011:1998

Slovenska izdaja
Ugotavljanje skladnosti – Zahteve za organe, ki certificirajo proizvode, procese in storitve
(ISO/IEC 17065:2012)
Conformity assessment – Évaluation de la conformité – Konformitätsbewertung –
Requirements for bodies certifying Exigences pour les organismes Anforderungen an Stellen, die
products, processes and services certifiant les produits, les procédés Produkte (einschließlich
(ISO/IEC 17065:2012) et les services (ISO/IEC Dienstleistungen) und Prozesse
17065:2012) zertifizieren (ISO/IEC 17065:2012)

Ta evropski standard je CEN sprejel 18. avgusta 2012.

Člani CEN in CENELEC morajo izpolnjevati določila notranjih predpisov CEN/CENELEC, s katerimi je
predpisano, da mora biti ta standard brez kakršnih koli sprememb sprejet kot nacionalni standard.
Najnovejši seznami teh nacionalnih standardov z njihovimi bibliografskimi podatki se na zahtevo lahko
dobijo pri Upravnem centru CEN-CENELEC ali katerem koli članu CEN in CENELEC.

Ta evropski standard obstaja v treh uradnih različicah (angleški, francoski in nemški). Izdaje v drugih
jezikih, ki jih člani CEN in CENELEC na lastno odgovornost prevedejo in izdajo ter prijavijo pri
Upravnem centru CEN-CENELEC, veljajo kot uradne izdaje.

Člani CEN in CENELEC so nacionalni organi za standarde in nacionalni elektrotehniški komiteji
Avstrije, Belgije, Bolgarije, Cipra, Češke republike, Danske, Estonije, Finske, Francije, Grčije, Hrvaške,
Irske, Islandije, Italije, Latvije, Litve, Luksemburga, Madžarske, Malte, Nekdanje jugoslovanske
republike Makedonije, Nemčije, Nizozemske, Norveške, Poljske, Portugalske, Romunije, Slovaške,
Slovenije, Španije, Švedske, Švice, Turčije in Združenega kraljestva.

CEN CENELEC
Evropski komite za standardizacijo Evropski komite za standardizacijo v elektrotehniki
European Committee for Standardization European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Normung Europäisches Komitee für Elektrotechnische Normung
Upravni center CEN-CENELEC: Upravni center CEN-CENELEC:
Avenue Marnix 17, B-1000 Bruselj Avenue Marnix 17, B-1000 Bruselj

© 2012. Lastnice avtorskih pravic so vse države članice CEN in CENELEC Ref. št. EN ISO/IEC 17065:2012 E

SIST EN ISO/IEC 17065 : 2012
Predgovor Foreword
Ta dokument (EN ISO/IEC 17065:2012) je This document (EN ISO/IEC 17065:2012) has
pripravil tehnični odbor ISO/CASCO "Odbor za been prepared by Technical Committee
ugotavljanje skladnosti" v sodelovanju s ISO/CASCO"Committee on conformity
tehničnim odborom CEN/CLC/TC 1 "Merila za assessment" in collaboration with Technical
organe za ugotavljanje skladnosti", katerega Committee CEN/CLC/TC 1 “Criteria for
sekretariat vodi BSI. conformity assessment bodies” the secretariat
of which is held by BSI.
Ta evropski standard mora z objavo This European Standard shall be given the
istovetnega besedila ali z razglasitvijo dobiti status of a national standard, either by
status nacionalnega standarda najpozneje do publication of an identical text or by
marca 2013, nacionalne standarde, ki so v endorsement, at the latest by March 2013, and
nasprotju s tem standardom, pa je treba conflicting national standards shall be
umakniti najpozneje do marca 2013. withdrawn at the latest by March 2013.
Opozoriti je treba na možnost, da je lahko nekaj Attention is drawn to the possibility that some of
elementov tega dokumenta predmet patentnih the elements of this document may be the
pravic. CEN [in/ali CENELEC] ne prevzema subject of patent rights. CEN [and/or
odgovornosti za identifikacijo katerih koli ali CENELEC] shall not be held responsible for
vseh takih patentnih pravic. identifying any or all such patent rights.
Ta dokument nadomešča EN 45011:1998. This document supersedes EN 45011:1998.
V skladu z notranjimi predpisi CEN/CENELEC According to the CEN/CENELEC Internal
morajo ta evropski standard obvezno uvesti Regulations, the national standards
nacionalne organizacije za standarde organisations of the following countries are
naslednjih držav: Avstrije, Belgije, Bolgarije, bound to implement this European Standard:
Cipra, Češke republike, Danske, Estonije, Austria, Belgium, Bulgaria, Croatia, Cyprus,
Finske, Francije, Grčije, Hrvaške, Irske, Czech Republic, Denmark, Estonia, Finland,
Islandije, Italije, Latvije, Litve, Luksemburga, Former Yugoslav Republic of Macedonia,
Madžarske, Malte, Nekdanje jugoslovanske France, Germany, Greece, Hungary, Iceland,
republike Makedonije, Nemčije, Nizozemske, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Norveške, Poljske, Portugalske, Romunije, Malta, Netherlands, Norway, Poland, Portugal,
Slovaške, Slovenije, Španije, Švedske, Švice, Romania, Slovakia, Slovenia, Spain, Sweden,
Turčije in Združenega kraljestva. Switzerland, Turkey and the United Kingdom.
Razglasitvena objava Endorsement notice
Besedilo ISO/IEC 17065:2012 je CEN odobril The text of ISO/IEC 17065:2012 has been
kot EN ISO/IEC 17065:2012 brez sprememb. approved by CEN as a EN ISO/IEC 17065:2012
without any modification.
SIST EN ISO/IEC 17065 : 2012
Vsebina Stran Contents Page
Predgovor.5 Foreword.5
Uvod.7 Introduction .7
1 Področje uporabe . 9 1 Scope .9
2 Zveza s standardi.9 2 Normative references .9
3 Izrazi in definicije.9 3 Terms and definitions .9
4 Splošne zahteve.13 4 General requirements . 13
4.1 Pravne in pogodbene zadeve. 13 4.1 Legal and contractual matters . 13
4.2 Obvladovanje nepristranskosti.15 4.2 Management of impartiality . 15
4.3 Obveznosti in financiranje.18 4.3 Liability and financing . 18
4.4 Nediskriminatorni pogoji . 18 4.4 Non-discriminatory conditions . 18
4.5 Zaupnost.18 4.5 Confidentiality . 18
4.6 Javno dostopne informacije. 19 4.6 Publicly available information . 19
5 Strukturne zahteve.19 5 Structural requirements . 19
5.1 Organizacijska struktura in  5.1  Organizational structure and top
najvišje vodstvo. 19 management . 19
5.2 Mehanizem za varovanje  5.2  Mechanism for safeguarding
nepristranskosti. 20 impartiality .20
6 Zahteve glede virov.22 6 Resource requirements . 22
6.1 Osebje certifikacijskega organa . 22 6.1 Certification body personnel . 22
6.2 Viri za vrednotenje.24 6.2 Resources for evaluation. 24
7 Zahteve glede procesov.26 7 Process requirements . 26
7.1 Splošno.26 7.1 General . 26
7.2 Vloga.27 7.2 Application . 27
7.3 Pregled vloge.28 7.3 Application review . 28
7.4 Vrednotenje.29 7.4 Evaluation . 29
7.5 Pregled .30 7.5 Review . 30
7.6 Odločitev o certifikaciji. 30 7.6 Certification decision . 30
7.7 Certifikacijska dokumentacija.31 7.7 Certification documentation . 31
7.8 Register certificiranih proizvodov . 32 7.8 Directory of certified products . 32
7.9 Nadzor . 33 7.9 Surveillance . 33
7.10 Spremembe, ki vplivajo na  7.10  Changes affecting certification . 33
certifikacijo. 33
7.11 Prekinitev veljavnosti, krčenje obsega, 7.11  Termination, reduction, suspension or
začasni odvzem ali preklic certifikata. 34 withdrawal of certification . 34
7.12 Zapisi.36 7.12 Records . 36
7.13 Pritožbe in prizivi.36 7.13 Complaints and appeals . 36
8 Zahteve glede sistema vodenja.37 8 Management system requirements . 37
8.1 Možnosti.37 8.1 Options . 37
8.2 Splošna dokumentacija sistema  8.2  General management system
vodenja (možnost A). 38 documentation (Option A) . 38
SIST EN ISO/IEC 17065 : 2012
8.3 Obvladovanje dokumentov  8.3 Control of documents (Option A) . 38
(možnost A). 38
8.4 Obvladovanje zapisov (možnost A). 39 8.4 Control of records (Option A) . 39
8.5 Vodstveni pregled (možnost A) . 39 8.5 Management review (Option A) . 39
8.6 Notranje presoje (možnost A). 40 8.6 Internal audits (Option A) . 40
8.7 Korektivni ukrepi (možnost A) . 41 8.7 Corrective actions (Option A) . 41
8.8 Preventivni ukrepi (možnost A) . 42 8.8 Preventive actions (Option A) . 42
Dodatek A (informativni): Načela za  Annex A (informative): Principles for product
certifikacijske organe za proizvode ter certification bodies and their certification
njihove aktivnosti certificiranja. 43 activities . 43
Dodatek B (informativni): Uporaba tega  Annex B (informative): Appli
...

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