prEN ISO 41002
(Main)Facility management - Development of the facility management organization (ISO/DIS 41002:2025)
Facility management - Development of the facility management organization (ISO/DIS 41002:2025)
Organizations with responsibility for managing facilities, including arrangements for the delivery of facility services, can operate from within a demand organization or be external to it, i.e. on the supply side. The facility management organization, or FMO as it is termed, is the focus of attention for this new standard, which is aimed at providing guidance, with recommendations, on the development of the FMO. The standard will cover governance, leadership, accountability, management oversight, value drivers, risk, organizational structure, stakeholder engagement, social responsibility and ethical behaviour with respect to all FMOs, as well as factors influencing their successful operation. It will also cover the practical matter of the external multi-service provider that aspires to offer management-led facility management over and above the day-to-day delivery of operational facility services.
Facility Management - Entwicklung der Facility Management Organisation (ISO/DIS 41002:2025)
Facility management - Élaboration d'un organisme de facility management (ISO/DIS 41002:2025)
Upravljanje objektov - Razvoj organizacije za upravljanje objektov (ISO/DIS 41002:2025)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2025
Upravljanje objektov - Razvoj organizacije za upravljanje objektov (ISO/DIS
41002:2025)
Facility management - Development of the facility management organization (ISO/DIS
41002:2025)
Facility Management - Entwicklung der Facility Management Organisation (ISO/DIS
41002:2025)
Facility management - Élaboration d'un organisme de facility management (ISO/DIS
41002:2025)
Ta slovenski standard je istoveten z: prEN ISO 41002
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
DRAFT
International
Standard
ISO/DIS 41002
ISO/TC 267
Facility management —
Secretariat: BSI
Development of the facility
Voting begins on:
management organization
2025-08-28
Facility Management — Développement de l'organisation du
Voting terminates on:
Facility Management
2025-11-20
ICS: 03.080.10
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
This document has not been edited by the ISO Central Secretariat.
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USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
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BE CONSIDERED IN THE LIGHT OF THEIR
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WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS.
RECIPIENTS OF THIS DRAFT ARE INVITED
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NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
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Reference number
ISO/DIS 41002:2025(en)
DRAFT
ISO/DIS 41002:2025(en)
International
Standard
ISO/DIS 41002
ISO/TC 267
Facility management —
Secretariat: BSI
Development of the facility
Voting begins on:
management organization
Facility Management — Développement de l'organisation du
Voting terminates on:
Facility Management
ICS: 03.080.10
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
This document is circulated as received from the committee secretariat.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
© ISO 2025
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
STANDARDS MAY ON OCCASION HAVE TO
ISO/CEN PARALLEL PROCESSING
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
BE CONSIDERED IN THE LIGHT OF THEIR
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
POTENTIAL TO BECOME STANDARDS TO
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NATIONAL REGULATIONS.
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TO SUBMIT, WITH THEIR COMMENTS,
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NOTIFICATION OF ANY RELEVANT PATENT
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Website: www.iso.org
Published in Switzerland Reference number
ISO/DIS 41002:2025(en)
ii
ISO/DIS 41002:2025(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviations . 1
4 Essentials of the FM organization . 3
4.1 Governance .3
4.1.1 Oversight .3
4.1.2 Leadership and management .3
4.1.3 Responsibilities and authorities .4
4.1.4 Information management.4
4.1.5 Management system .5
4.2 Value drivers . .5
4.2.1 General .5
4.2.2 Markets and FM . .5
4.2.3 Differentiation strategies .6
4.2.4 Sustainable development goals .7
4.2.5 Environmental performance .8
4.2.6 Social responsibility .8
4.3 Risk .9
4.3.1 General .9
4.3.2 Threats .9
4.3.3 Opportunities .9
4.4 Stakeholders .9
4.4.1 Engagement.9
4.4.2 Coordination and communication .10
4.5 Organization .11
4.5.1 Forms .11
4.5.2 Structures . 12
4.5.3 Culture and awareness . 13
4.5.4 Knowledge. 13
4.5.5 Maturity . 13
4.5.6 Competences .14
4.5.7 Relationships .14
4.5.8 Key personnel . . 15
4.6 Factors impacting the success of the FM organization. 15
4.6.1 Business strategy and objectives . 15
4.6.2 FM strategy .16
4.6.3 FM policy .16
4.6.4 FM objectives .16
4.6.5 Sourcing strategy.16
4.6.6 Integration of facility services .16
4.6.7 Self-delivery and subcontracting .17
4.6.8 Digital, data and technology .17
4.6.9 Planning and control . .17
4.6.10 Performance .17
4.6.11 Continual improvement.17
Annex A (informative) Stakeholder participation .18
Annex B (informative) Example forms of the FM organization . 19
Bibliography .27
iii
ISO/DIS 41002:2025(en)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/I
...
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