IEC SRD 63302-1:2025

Smart city use case collection and analysis – Intelligent operations centre for smart cities – Part 1: High-level analysis

IEC SRD 63302-1:2025 provides use case collection and analysis, identifies the market relationships of relevant stakeholders, scopes out capabilities and a reference model of intelligent operations centre (IOC) for smart cities, and proposes the requirements for standards development in this field.
Digital solutions are accelerating the integration of real world applications in urban areas, including city governance, healthcare, environment, traffic, education, security and so on. However, many smart solutions are still implemented within single-domains. Isolated city services, data flows and data need integration. To be effective, the coordination of data and service requires an overarching framework coupled with an intelligent operations centre. The first step to identify solution options is by collecting and analysing relevant use cases.
IOC is tailored to provide urban managers, enterprises and citizens with access to operational and organized solutions. Based on city-level database and new technologies, such as big data, AI, cloud computing, blockchain etc., IOC processes city information and provides innovative services for urban managers, operators and other stakeholders. Compared with single-domain systems, IOC can better support monitoring and visualizing, decision making and cross-domain cooperation. IOC will play an important role in integrating city services such as police, health services traffic management and rescue services, including but not limited to the following methods.
a) The centralized operations dashboard and mobile application will allow real-time monitoring and information processing to improve response to emergencies.
b) The centralized and intelligent platform will enable noticeable improvements in the management of public safety, like crime prevention, emergency response, threat prevention and response, and traffic management.
c) The IOC's technologically advanced analysis, integrated communications, GPS and video surveillance capabilities will help residents and domain (energy, water, horticulture, waste and security) supervisors to collaborate in a smarter way.
d) The integrated data visualization, near real-time collaboration and deep analytics it provides will help agencies prepare for problems, coordinate and manage response efforts and enhance the efficiency of services,
e) IOC will enable residents to report issues such as broken street lights, electricity failure, water wastage, etc. and check resolution status using their mobile devices.
Currently, IOC solutions are being implemented in different cities around the world, and the stakeholders of these smart cities face similar challenges, including cross-domain cooperation, monitoring and visualizing, intelligent analysis, user-oriented experience, etc. The provision of standardization should be considered as one of key factors to support IOC development, including the development of the conceptual model, data exchange, IT infrastructures, services, and so on. This document focuses on collecting and analysing use cases from diversified areas, with the goal of developing consensus-based descriptions of IOC features and capabilities across all stakeholders, and uses this to scope out the standardization requirements related to the field of IOC.
This document is for use by authorities, solution providers, utilities, citizens, and other relevant stakeholders, to identify good practices regarding IOC, and how they can implement them.

General Information

• Status: Published
• Publication Date: 01-Apr-2025
• ICS: 03.100.70 - Management systems
• ICS: 13.020.20 - Environmental economics. Sustainability
• Technical Committee: SyC Smart Cities - Electrotechnical aspects of Smart Cities
• Drafting Committee: WG 2 - SyC Smart Cities/WG 2
• Current Stage: PPUB - Publication issued
• Start Date: 02-Apr-2025
• Completion Date: 21-Mar-2025

Standards Content (Sample)

IEC SRD 63302-1 ®
Edition 1.0 2025-04
SYSTEMS REFERENCE
DELIVERABLE
Smart city use case collection and analysis – Intelligent operations centre for
smart cities –
Part 1: High-level analysis
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IEC SRD 63302-1 ®
Edition 1.0 2025-04
SYSTEMS REFERENCE
DELIVERABLE
Smart city use case collection and analysis – Intelligent operations centre for

smart cities –
Part 1: High-level analysis
INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
ICS 13.020.20; 03.100.70 ISBN 978-2-8327-0243-7

– 2 – IEC SRD 63302-1:2025 © IEC 2025
CONTENTS
FOREWORD . 8
INTRODUCTION . 10
1 Scope . 11
2 Normative references . 11
3 Terms, definitions and abbreviated terms . 11
3.1 Terms and definitions . 11
3.2 Abbreviated terms. 13
4 Description of the study of intelligent operations centre . 13
4.1 General . 13
4.2 Outline of IOC conceptual reference model . 14
4.3 Outline of IOC reference architecture . 15
4.4 IOC characteristics . 17
4.5 Roles of stakeholders. 17
5 IOC application area description. 18
5.1 General . 18
5.2 Smart market supervision . 18
5.2.1 Description . 18
5.2.2 Objective . 18
5.2.3 Current practice . 18
5.2.4 Gaps . 18
5.2.5 Stakeholders . 19
5.2.6 Stakeholder ecosystem. 19
5.2.7 Scenarios . 20
5.2.8 Requirements . 20
5.3 On-line government services . 21
5.3.1 Description . 21
5.3.2 Objective . 21
5.3.3 Current practice . 21
5.3.4 Gaps . 21
5.3.5 Stakeholders . 21
5.3.6 Stakeholder ecosystem. 21
5.3.7 Scenarios . 22
5.3.8 Requirements . 22
5.4 Smart urban management . 22
5.4.1 Description . 22
5.4.2 Objective . 22
5.4.3 Current practice . 22
5.4.4 Gaps . 23
5.4.5 Stakeholders . 23
5.4.6 Stakeholder ecosystem. 24
5.4.7 Scenarios . 24
5.4.8 Requirements . 25
5.5 Smart emergency response . 26
5.5.1 Description . 26
5.5.2 Objective . 26
5.5.3 Current practice . 26

5.5.4 Gaps . 26
5.5.5 Stakeholders . 26
5.5.6 Stakeholder ecosystem. 27
5.5.7 Scenarios . 27
5.5.8 Requirements . 27
5.6 Emergency response through safety network . 27
5.6.1 Description . 27
5.6.2 Objective . 27
5.6.3 Current practice . 28
5.6.4 Gaps . 28
5.6.5 Stakeholders . 28
5.6.6 Stakeholder ecosystem. 28
5.6.7 Scenarios . 29
5.6.8 Requirements . 30
5.7 Natural disaster prevention and control . 30
5.7.1 Description . 30
5.7.2 Objective . 30
5.7.3 Current practice . 30
5.7.4 Gaps . 30
5.7.5 Stakeholders . 31
5.7.6 Stakeholder ecosystem. 31
5.7.7 Scenarios . 32
5.7.8 Requirements . 33
5.8 Intelligent fire hydrant monitoring . 34
5.8.1 Description . 34
5.8.2 Objective . 34
5.8.3 Current practice . 34
5.8.4 Gaps . 34
5.8.5 Stakeholders . 34
5.8.6 Stakeholder ecosystem. 35
5.8.7 Scenarios . 35
5.8.8 Requirements . 36
5.9 Smart transportation: barrier-free transportation service . 36
5.9.1 Description . 36
5.9.2 Objective . 36
5.9.3 Current practice . 36
5.9.4 Gaps . 36
5.9.5 Stakeholders . 36
5.9.6 Stakeholder ecosystem. 37
5.9.7 Scenarios . 38
5.9.8 Requirements . 38
5.10 Smart parking . 38
5.10.1 Description . 38
5.10.2 Objective . 38
5.10.3 Current practice . 39
5.10.4 Gaps . 39
5.10.5 Stakeholders . 39
5.10.6 Stakeholder ecosystem. 39
5.10.7 Scenario . 40

– 4 – IEC SRD 63302-1:2025 © IEC 2025
5.10.8 Requirements . 40
5.11 Smart crosswalk . 40
5.11.1 Description . 40
5.11.2 Objective . 40
5.11.3 Current practice . 41
5.11.4 Gaps . 41
5.11.5 Stakeholders . 41
5.11.6 Stakeholder ecosystem. 41
5.11.7 Scenarios . 42
5.11.8 Requirements . 42
5.12 Intelligent rail transit . 42
5.12.1 Description . 42
5.12.2 Objective . 42
5.12.3 Current practice . 43
5.12.4 Gaps . 43
5.12.5 Stakeholders . 43
5.12.6 Stakeholder ecosystem. 43
5.12.7 Scenarios . 44
5.12.8 Requirements . 44
5.13 Smart metro . 44
5.13.1 Description . 44
5.13.2 Objective . 44
5.13.3 Current practice . 44
5.13.4 Gaps . 45
5.13.5 Stakeholders . 45
5.13.6 Stakeholder ecosystem. 46
5.13.7 Scenarios . 47
5.13.8 Requirements . 47
5.14 Public health emergency management . 47
5.14.1 Description . 47
5.14.2 Objective . 48
5.14.3 Current practice . 48
5.14.4 Gaps . 48
5.14.5 Stakeholders . 48
5.14.6 Stakeholder ecosystem. 49
5.14.7 Scenarios . 49
5.14.8 Requirement . 49
5.15 Smart motion sensing device . 49
5.15.1 Description . 49
5.15.2 Objective . 49
5.15.3 Current practice . 50
5.15.4 Gaps . 50
5.15.5 Stakeholders . 50
5.15.6 Stakeholder ecosystem. 51
5.15.7 Scenarios . 51
5.15.8 Requirements . 51
5.16 CIM-based space-time asset management . 51
5.16.1 Description . 51
5.16.2 Objective . 51

5.16.3 Current practice . 52
5.16.4 Gaps . 52
5.16.5 Stakeholders . 52
5.16.6 Stakeholder ecosystem. 53
5.16.7 Scenarios . 53
5.16.8 Requirements . 54
5.17 Smart campus . 54
5.17.1 Description . 54
5.17.2 Objective . 54
5.17.3 Current practice . 54
5.17.4 Gaps . 55
5.17.5 Stakeholders . 55
5.17.6 Stakeholder ecosystem. 55
5.17.7 Scenarios . 56
5.17.8 Requirement . 57
5.18 Cold-chain management . 57
5.18.1 Description . 57
5.18.2 Objective . 57
5.18.3 Current practice . 57
5.18.4 Gaps . 57
5.18.5 Stakeholders . 58
5.18.6 Stakeholder ecosystem. 59
5.18.7 Scenarios . 59
5.18.8 Requirements . 59
5.19 Smart environment. 60
5.19.1 Description . 60
5.19.2 Objective . 60
5.19.3 Current practices . 60
5.19.4 Gaps . 60
5.19.5 Stakeholders . 60
5.19.6 Stakeholder ecosystem. 61
5.19.7 Scenarios . 62
5.19.8 Requirements . 62
5.20 Medical waste monitoring . 63
5.20.1 Description . 63
5.20.2 Objective . 63
5.20.3 Current practice . 63
5.20.4 Gaps . 63
5.20.5 Stakeholders . 63
5.20.6 Stakeholder ecosystem. 64
5.20.7 Scenarios . 65
5.20.8 Requirements . 65
5.21 Smart water . 65
5.21.1 Description . 65
5.21.2 Objective . 66
5.21.3 Current practice . 66
5.21.4 Gaps . 66
5.21.5 Stakeholders . 66
5.21.6 Stakeholder ecosystem. 66

– 6 – IEC SRD 63302-1:2025 © IEC 2025
5.21.7 Scenarios . 67
5.21.8 Requirements . 67
5.22 Intelligent pipeline network . 67
5.22.1 Description . 67
5.22.2 Objective . 67
5.22.3 Current practice . 67
5.22.4 Gaps . 68
5.22.5 Stakeholders . 68
5.22.6 Stakeholder ecosystem. 68
5.22.7 Scenarios . 68
5.22.8 Requirements . 69
5.23 Smart urban business environment . 69
5.23.1 Description . 69
5.23.2 Objective . 69
5.23.3 Current practice . 69
5.23.4 Gaps . 69
5.23.5 Stakeholders . 70
5.23.6 Stakeholder ecosystem. 71
5.23.7 Scenarios . 72
5.23.8 Requirements . 73
5.24 Urban economic operation monitoring and early warning analysis . 73
5.24.1 Description . 73
5.24.2 Objective . 73
5.24.3 Current practice . 73
5.24.4 Gaps . 74
5.24.5 Stakeholders . 74
5.24.6 Stakeholder ecosystem. 74
5.24.7 Scenarios . 75
5.24.8 Requirements . 76
5.25 Smart urban investment management . 76
5.25.1 Description . 76
5.25.2 Objective . 76
5.25.3 Current practice . 77
5.25.4 Gaps . 77
5.25.5 Stakeholders . 77
5.25.6 Stakeholder ecosystem. 78
5.25.7 Scenarios . 79
5.25.8 Requirements . 79
6 High-level system analysis of intelligent operations centre application areas . 80
6.1 Intelligent operations centre use case and characteristics . 80
6.2 High-level system analysis of intelligent operations centre application areas (gap
and requirements). 85
7 Needs of standardization of intelligent operations centre . 86
7.1 Need of general standards . 86
7.2 Need of infrastructure facility standards . 86
7.3 Need of data standards . 86
7.4 Need of application scenario services standards . 86
7.5 Need of construction management standards . 86
7.6 Need of safety standards . 86

Annex A (normative) List of stakeholders and description . 87
Bibliography . 97

Figure 1 – Conceptual reference model . 14
Figure 2 – IOC reference architecture . 16
Figure 3 – Stakeholders of relationship in market supervision . 20
Figure 4 – Stakeholders of relationship in smart urban management . 24
Figure 5 – Stakeholders of relationship in emergency response . 29
Figure 6 – Stakeholders of relationship in intelligent fire hydrant monitoring . 35
Figure 7 – Stakeholders of relationship in smart transportation . 37
Figure 8 – Stakeholders of relationship in smart parking . 40
Figure 9 – Stakeholders of relationship in smart crosswalk . 42
Figure 10 – Stakeholders of relationship in smart metro . 47
Figure 11 – Stakeholders of relationship in smart motion sensing device . 50
Figure 12 – Stakeholders of relationship in smart campus. 56
Figure 13 – Stakeholders of relationship in cold-chain management . 59
Figure 14 – Stakeholders of relationship in smart environment . 61
Figure 15 – Stakeholders of relationship in medical waste monitoring . 64
Figure 16 – Stakeholders of relationship in smart urban business environment . 72
Figure 17 – Stakeholders of relationship in urban economic operation . 75
Figure 18 – Stakeholders of relationship in smart urban investment management . 79

Table 1 – List of IOC use cases . 80
Table 2 – IOC use cases and requirements . 81
Table A.1 – List of stakeholders and description . 87

– 8 – IEC SRD 63302-1:2025 © IEC 2025
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
SMART CITY USE CASE COLLECTION AND ANALYSIS –
INTELLIGENT OPERATIONS CENTRE FOR SMART CITIES –

Part 1: High-level analysis
FOREWORD
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IEC SRD 63302-1 has been prepared by IEC systems committee Smart Cities: Electrotechnical
aspects of Smart Cities. It is a Systems Reference Deliverable,
The text of this Systems Reference Deliverable is based on the following documents:
Draft Report on voting
SyCSmartCities/356/DTS SyCSmartCities/369/RVDTS

Full information on the voting for the approval of this systems reference document can be found
in the report on voting indicated in the above table.
The language used for the development of this Systems Reference Deliverable is English.

This document was drafted in accordance with ISO/IEC Directives, Part 2, and developed in
accordance with ISO/IEC Directives, Part 1 and ISO/IEC Directives, IEC Supplement, available
at www.iec.ch/members_experts/refdocs. The main document types developed by IEC are
described in greater detail at www.iec.ch/publications.
A list of all parts in the IEC SRD 63302 series, published under the general title Smart city use
case collection and analysis – Intelligent operations centre for smart cities, can be found on the
IEC website.
The committee has decided that the contents of this document will remain unchanged until the
stability date indicated on the IEC website under webstore.iec.ch in the data related to the
specific document. At this date, the document will be
• reconfirmed,
• withdrawn, or
• revised.
– 10 – IEC SRD 63302-1:2025 © IEC 2025
INTRODUCTION
Digital solutions are accelerating the integration of real world applications in urban areas,
including city governance, healthcare, environment, traffic, education, security and so on.
However, many smart solutions are still implemented within single-domains. Isolated city
services, data flows and data need integration. To be effective, the coordination of data and
service requires an overarching framework coupled with an intelligent operations centre (IOC).
The first step to identify solution options is by collecting and analysing relevant use cases.
IOC is tailored to provide urban managers, enterprises and citizens with access to operational
and organized solutions. Based on city-level database and new technologies, such as big data,
AI, cloud computing, blockchain etc., IOC processes city information and provides innovative
services for urban managers, operators and other stakeholders. Compared with single-domain
systems, IOC can better support monitoring and visualizing, decision making and cross-domain
cooperation. IOC will play an important role in integrating city services such as police, health
services traffic management and rescue services, including but not limited to the following
methods.
a) The centralized operations dashboard and mobile application will allow real-time monitoring
and information processing to improve response to emergencies.
b) The centralized and intelligent platform will enable noticeable improvements in the
management of public safety, like crime prevention, emergency response, threat prevention
and response, and traffic management.
c) The IOC's technologically advanced analysis, integrated communications, GPS and video
surveillance capabilities will help residents and domain (energy, water, horticulture, waste
and security) supervisors to collaborate in a smarter way.
d) The integrated data visualization, near real-time collaboration and deep analytics it provides
will help agencies prepare for problems, coordinate and manage response efforts and
enhance the efficiency of services,
e) IOC will enable residents to report issues such as broken street lights, electricity failure,
water wastage, etc. and check resolution status using their mobile devices.
Currently, IOC solutions are being implemented in different cities around the world, and the
stakeholders of these smart cities face similar challenges, including cross-domain cooperation,
monitoring and visualizing, intelligent analysis, user-oriented experience, etc. The provision of
standardization should be considered as one of key factors to support IOC development,
including the development of the conceptual model, data exchange, IT infrastructures, services,
and so on. This document focuses on collecting and analysing use cases from diversified areas,
with the goal of developing consensus-based descriptions of IOC features and capabilities
across all stakeholders, and uses this to scope out the standardization requirements related to
the field of IOC.
SMART CITY USE CASE COLLECTION AND ANALYSIS –
INTELLIGENT OPERATIONS CENTRE FOR SMART CITIES –

Part 1: High-level analysis
1 Scope
This part of IEC SRD 63302 provides use case collection and analysis, identifies the market
relationships of relevant stakeholders, scopes out capabilities and a reference model of
intelligent operations centre (IOC) for smart cities, and proposes the requirements for standards
development in this field.
This document is for use by authorities, solution providers, utilities, citizens, and other relevant
stakeholders, to identify good practices regarding IOC, and how they can implement them.
2 Normative references
There are no normative references in this document.
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following
addresses:
• IEC Electropedia: available at https://www.electropedia.org/
• ISO Online browsing platform: available at https://www.iso.org/obp
3.1.1
artificial intelligence
AI
capability of a machine to perform tasks that are generally associated with intelligent beings
Note 1 to entry: Artificial intelligence systems contain a certain degree of core capabilities such as reasoning,
learning, perception, communication, cooperation, planning, acting and problem solving, etc.
Note 2 to entry: Swarm intelligence can be a type of AI.
Note 3 to entry: This definition of artificial intelligence was provided by the working group of ISO/IEC JTC 1/SC 42
that is developing a future International Standard on artificial intelligence concepts and terminology.
3.1.2
big data
extensive datasets – primarily in the data characteristics of volume, variety, velocity, and/or
variability – that require a scalable technology for efficient storage, manipulation, management,
and analysis
Note 1 to entry: Big data is commonly used in many different ways, for example as the name of the scalable
technology used to handle big data extensive datasets.
[SOURCE: ISO/IEC 20546:2019, 3.1.2]
...