ISO 21388-2:2024

Acoustics — Hearing aid fitting management — Part 2: Tele-services as part of hearing aid fitting management (tHAFM)

This document is a supplement to ISO 21388 which applies to hearing aid fitting management (HAFM) services offered by hearing aid professionals (HAP). It focusses on tele-services which can substitute, or complement services defined in ISO 21388, and it defines services which is provided in the facilities of the HAP. Moreover, this document specifies important preconditions such as education, facilities and systems that are required to ensure proper tele-services. If not other stated all definitions and requirements of ISO 21388 also apply for this document without further notice. Furthermore, it is tried to keep the structure of ISO 21388 to make it easier to use both standards together. It is recognized that certain populations with hearing loss such as children, persons with other disabilities or persons with implantable devices can require services outside the scope of this document. Assisted tele-services provided by non-hearing aid professionals, self-fitting, and other non-hearing care related services are also outside the scope of this document.

Acoustique — Processus d'adaptation des aides auditives — Partie 2: Télé-services dans le cadre du processus d'adaptation des aides auditives

Le présent document est un supplément à l’ISO 21388 qui s’applique aux services offerts par les audioprothésistes dans le cadre du processus d’adaptation des aides auditives. Il se focalise sur les télé-services qui peuvent remplacer ou compléter les services définis dans l’ISO 21388, et il définit les services qui sont fournis dans le cabinet de l’audioprothésiste. Le présent document spécifie également les conditions préalables importantes telles que la formation, les installations et les systèmes qui sont exigés pour assurer des télé-services appropriés. Sauf indication contraire, toutes les définitions et exigences de l’ISO 21388 s’appliquent aussi au présent document sans autre préavis. En outre, la structure de l’ISO 21388 a été conservée dans la mesure du possible pour faciliter l’utilisation conjointe de ces deux normes. Il est reconnu que certaines populations de déficients auditifs, comme les enfants, les personnes souffrant d’autres handicaps ou les personnes porteuses d’implants, peuvent nécessiter d’autres services que ceux couverts par le domaine d’application du présent document. Les télé-services assistés fournis par des personnes qui ne sont pas des audioprothésistes, l’auto-appareillage et d’autres services sans lien avec les soins auditifs sont également hors du domaine d’application du présent document.

General Information

• Status: Published
• Publication Date: 13-May-2024
• ICS: 11.020.10 - Health care services in general
• ICS: 11.180.15 - Aids for deaf and hearing impaired people
• ICS: 17.140.01 - Acoustic measurements and noise abatement in general
• Technical Committee: ISO/TC 43 - Acoustics
• Drafting Committee: ISO/TC 43 - Acoustics
• Current Stage: 6060 - International Standard published
• Start Date: 14-May-2024
• Due Date: 10-Feb-2026
• Completion Date: 14-May-2024

Standards Content (Sample)

International
Standard
ISO 21388-2
First edition
Acoustics — Hearing aid fitting
2024-05
management —
Part 2:
Tele-services as part of hearing aid
fitting management (tHAFM)
Acoustique — Processus d'adaptation des aides auditives —
Partie 2: Télé-services dans le cadre du processus d'adaptation
des aides auditives
Reference number
ISO 21388-2:2024(en) © ISO 2024

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ISO 21388-2:2024(en)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland

© ISO 2024 – All rights reserved
ii

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ISO 21388-2:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2  Normative references . 1
3  Terms and definitions . 1
4 Service preconditions . 2
4.1 General .2
4.2 Educational requirements for HAPs providing tele-services as part of hearing aid
fitting management (HAFM)) .3
4.3 Facility requirements (for tele-services) .4
4.3.1 General .4
4.3.2 Guidelines for client facilities .4
4.4 Equipment requirements .4
4.4.1 General .4
4.4.2 Guidelines for safety and quality .5
4.4.3 Guidelines for service support .5
4.4.4 Guidelines for service delivery .6
4.4.5 Guidelines for infrastructure management .6
4.4.6 Guidelines for deployment management .6
...

Norme
internationale
ISO 21388-2
Première édition
Acoustique — Processus
2024-05
d'adaptation des aides auditives —
Partie 2:
Télé-services dans le cadre du
processus d'adaptation des aides
auditives
Acoustics — Hearing aid fitting management —
Part 2: Tele-services as part of hearing aid fitting management
(tHAFM)
Numéro de référence
ISO 21388-2:2024(fr) © ISO 2024

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ISO 21388-2:2024(fr)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2024
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Case postale 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Genève
Tél.: [phone]
E-mail: [e-mail]
Web: www.iso.org
Publié en Suisse

© ISO 2024 – Tous droits réservés
ii

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ISO 21388-2:2024(fr)
Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Conditions préalables du service . 2
4.1 Généralités .2
4.2 Exigences de formation pour les audioprothésistes fournissant des télé-services dans
le cadre du processus d’adaptation des aides auditives .4
4.3 Exigences relatives à l’installation (pour les télé-services) .4
4.3.1 Généralités .4
4.3.2 Lignes directrices pour les installations client .4
4.4 Exigences relatives à l’équipement .5
4.4.1 Généralités .5
4.4.2 Lignes directrices pour la sécurité et la qualité .6
4.4.3 Lignes directrices pour le support du service .6
4.4.4 Lignes directrices pour la fourniture du service .6
4.4.5 Lignes directrices pour la gestion de l’infrastructure .7
4.4.6 Lignes directrices pour la gestion du déploiement.7
4.4.7 Lignes directrices pour la gestion des opérations .7
4.4.8 Lignes directrices pour le support technique .
...

FINAL DRAFT
International
Standard
ISO/FDIS 21388-2
ISO/TC 43
Acoustics — Hearing aid fitting
Secretariat: DIN
management —
Voting begins on:
2024-02-15
Part 2:
Tele-services as part of hearing aid
Voting terminates on:
2024-04-11
fitting management (tHAFM)
Acoustique — Processus d'adaptation des aides auditives —
Partie 2: Télé-services dans le cadre du processus d'adaptation
des aides auditives
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/CEN PARALLEL PROCESSING LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
ISO/FDIS 21388-2:2024(en) © ISO 2024

---------------------- Page: 1 ----------------------
FINAL DRAFT
ISO/FDIS 21388-2:2024(en)
International
Standard
ISO/FDIS 21388-2
ISO/TC 43
Acoustics — Hearing aid fitting
Secretariat: DIN
management —
Voting begins on:
Part 2:
Tele-services as part of hearing aid
Voting terminates on:
fitting management (tHAFM)
Acoustique — Processus d'adaptation des aides auditives —
Partie 2: Télé-services dans le cadre du processus d'adaptation
des aides auditives
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
COPYRIGHT PROTECTED DOCUMENT
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2024
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/CEN PARALLEL PROCESSING
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland Reference number
ISO/FDIS 21388-2:2024(en) © ISO 2024

© ISO 2024 – All rights reserved
ii

---------------------- Page: 2 ----------------------
ISO/FDIS 21388-2:2024(en)
Contents Page
Foreword .iv
Introduction .v
1  Scope .1
2  Normative references .1
3  Terms and definitions .1
4  Service preconditions .2
4.1 General .2
4.2 Educational requirements for HAPs providing tele-services as part of hearing aid
fitting management (HAFM)) .3
4.3 Facility requirements (for tele-services) .4
4.3.1 General .
...

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Secretariat: DIN
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ISO/FDIS 21388-2:2024(Een) Formatted: Font: 11 pt, Bold
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© ISO 2024
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spacing: single
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, Formatted: Right: 1.5 cm, Bottom: 1 cm, Gutter: 0 cm,
Header distance from edge: 1.27 cm, Footer distance
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either
from edge: 0.5 cm
ISO at the address below or ISO’s member body in the country of the requester.
Commented [eXtyles1]: The reference "ISO 2024" is to a
ISO copyright office
withdrawn standard
CP 401 • Ch. de Blandonnet 8
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CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
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EmailE-mail: [e-mail]
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ISO/FDIS 21388-2:2024(en)
Formatted: Font: 11 pt, Bold
Formatted: HeaderCentered, Left, Space After: 0 pt,
Line spacing: single
Contents
Formatted: Adjust space between Latin and Asian text,
Adjust space between Asian text and numbers
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Service preconditions . 3
4.1 General . 3
4.2 Educational requirements for HAPs providing tele-services as part of hearing aid fitting
management (HAFM)) .
...