Graphical symbols -- Public information symbols

ISO 7001:2007 specifies graphical symbols for the purposes of public information. It is generally applicable to public information symbols in all locations and all sectors where the public has access. ISO 7001:2007 specifies the symbol originals that may be scaled for reproduction and application purposes. The symbols may be used in conjunction with text to improve comprehension.

Symboles graphiques -- Symboles destinés à l'information du public

L'ISO 7001:2007 spécifie les symboles graphiques destinés ŕ l'information du public. Elle est généralement applicable aux symboles destinés ŕ l'information du public installés dans tous les lieux et secteurs d'accčs public. L'ISO 7001:2007 spécifie les originaux de symboles qui peuvent ętre dessinés ŕ l'échelle, aux fins de reproduction et d'application. Les symboles peuvent ętre associés ŕ du texte, pour une meilleure compréhension.

Grafični simboli - Simboli za javno informiranje

General Information

Status
Published
Publication Date
31-Oct-2007
Current Stage
6060 - International Standard published
Start Date
17-Oct-2007
Completion Date
01-Nov-2007

RELATIONS

Effective Date
15-Apr-2008

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INTERNATIONAL ISO
STANDARD 7001
Third edition
2007-11-01
Graphical symbols — Public information
symbols
Symboles graphiques — Symboles destinés à l'information du public
Reference number
ISO 7001:2007(E)
ISO 2007
---------------------- Page: 1 ----------------------
ISO 7001:2007(E)
PDF disclaimer

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shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In

downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat

accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.

Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation

parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In

the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.

COPYRIGHT PROTECTED DOCUMENT
© ISO 2007

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,

electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or

ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2007 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 7001:2007(E)
Contents Page

Foreword............................................................................................................................................................ iv

Introduction ........................................................................................................................................................ v

1 Scope ..................................................................................................................................................... 1

2 Normative references ........................................................................................................................... 1

3 Terms and definitions........................................................................................................................... 1

4 General................................................................................................................................................... 2

4.1 Size......................................................................................................................................................... 2

4.2 Text......................................................................................................................................................... 2

4.3 Arrows.................................................................................................................................................... 2

4.4 Colour and contrast.............................................................................................................................. 4

4.5 Negation................................................................................................................................................. 4

5 Meanings and categorization of public information symbols.......................................................... 6

5.1 General................................................................................................................................................... 6

5.2 Meaning ................................................................................................................................................. 6

5.3 Categorization ....................................................................................................................................... 6

6 Standardized public information symbols ....................................................................................... 10

Bibliography ..................................................................................................................................................... 56

Table 1 — Summary of meanings by alphabetical order............................................................................... 7

Table 2 — Summary of all public information symbols............................................................................... 11

Table 3 — Public information symbols: Public facilities............................................................................. 16

Table 4 — Public information symbols: Transport facilities ....................................................................... 33

Table 5 — Public information symbols: Tourism, culture and heritage .................................................... 43

Table 6 — Public information symbols: Sporting activities........................................................................ 47

Table 7 — Public information symbols: Commercial facilities ................................................................... 48

Table 8 — Public information symbols: Behaviour of the public (excluding safety signs)..................... 53

© ISO 2007 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO 7001:2007(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies

(ISO member bodies). The work of preparing International Standards is normally carried out through ISO

technical committees. Each member body interested in a subject for which a technical committee has been

established has the right to be represented on that committee. International organizations, governmental and

non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the

International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

The main task of technical committees is to prepare International Standards. Draft International Standards

adopted by the technical committees are circulated to the member bodies for voting. Publication as an

International Standard requires approval by at least 75 % of the member bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. ISO shall not be held responsible for identifying any or all such patent rights.

ISO 7001 was prepared by Technical Committee ISO/TC 145, Graphical symbols, Subcommittee SC 1, Public

information symbols.

This third edition cancels and replaces the second edition (ISO 7001:1990), which has been technically

revised. It also incorporates the Amendment ISO 7001:1990/Amd.1:1993.
iv © ISO 2007 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 7001:2007(E)
Introduction

The reason for the publication of this International Standard is the increasing use of non-verbal presentation of

information in buildings and other places, and for services used by the public. Graphical symbols should be

used where text messages might be a barrier to understanding.

Continued growth in international trade, travel and tourism requires a common method of communication and

standardization of public information symbols will help both provider and users, including those with disabilities.

Lack of standardization may lead to confusion.

The use of standardized public information symbols does not replace the need for careful consideration and

application of wayfinding and signing schemes; it is recognized that pubic information symbols will often be

used with text in signing systems. This may aid education and comprehension particularly for new symbols

and those which have less common usage.

ISO 7001 is intended to be used by all Technical Committees within ISO charged with developing specific

public information symbols for their industry, to ensure that there is only one symbol for each meaning. It is

also intended that this International Standard be revised regularly to include public information symbols as

they are standardized by ISO and which conform to the principles for development as developed by

ISO/TC 145/SC 1.

Specific acceptance criteria, procedures and application forms can be found on the ISO/TC 145/SC 1 website,

http://www.iso.org/tc145/sc1.

The public information symbols in this International Standard have been validated by ISO/TC 145/SC 1

according to procedures of standardization current at the time of publication. Future standardization of public

information symbols will be facilitated with suitable evaluation techniques such as the testing outlined in

ISO 9186. Acceptance criteria for public information symbol qualification ought to be such that there is

confidence that a suitable proportion of the intended audience will understand them. Further design criteria will

be added as appropriate and will be approved by ISO/TC 145/SC 1.

Public information symbols given in this International Standard are considered to have achieved a satisfactory

degree of comprehension as established by independent testing or as a result of their use and application at

an international level.

NOTE The public information symbols given in this International Standard can be reproduced as published. However,

it is recognized that there may be particular national characteristics and cultural requirements which may require minor

variations. This is acceptable providing the key elements and design intent of the standardized symbol is not compromised.

© ISO 2007 – All rights reserved v
---------------------- Page: 5 ----------------------
INTERNATIONAL STANDARD ISO 7001:2007(E)
Graphical symbols — Public information symbols
1 Scope

This International Standard specifies graphical symbols for the purposes of public information.

This International Standard is generally applicable to public information symbols in all locations and all sectors

where the public has access. However, it is not applicable to safety signs or to those sectors subject to a

regulation which may differ with regard to certain points of this International Standard (for example, traffic

signs on the public highway).

This International Standard specifies the symbol originals that may be scaled for reproduction and application

purposes.
The symbols may be used in conjunction with text to improve comprehension.
2 Normative references

The following referenced documents are indispensable for the application of this document. For dated

references, only the edition cited applies. For undated references, the latest edition of the referenced

document (including any amendments) applies.

ISO 3864-1, Graphical symbols — Safety colours and safety signs — Part 1: Design principles for safety signs

in workplaces and public areas
ISO 17724, Graphical symbols — Vocabulary

ISO 22727:2007, Graphical symbols — Creation and design of public information symbols — Requirements

3 Terms and definitions

For the purposes of this document, the terms and definitions given in ISO 17724 and the following apply.

3.1
graphical symbol

visually perceptible figure with a particular meaning used to transmit information independently of language

3.2
public information symbol

graphical symbol intended to give information to the general public, the understanding of which is independent

of specialist or occupational training
3.3
safety sign

sign giving a general safety message, obtained by a combination of a colour and geometric shape and which,

by the addition of a graphical symbol, gives a particular safety message
[ISO 7010:2003, 3.7]
© ISO 2007 – All rights reserved 1
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ISO 7001:2007(E)
3.4
negation
indication of the absence or opposite of something actual or positive
3.5
meaning
message that a public information symbol is intended to convey
3.6
function

written description of the purpose of the information to be conveyed by a graphical symbol

3.7
image content

written description of the elements of a graphical symbol or safety sign and their relative disposition

4 General
4.1 Size

The public information symbols given in this International Standard are designed to be reproduced in a variety

of sizes to suit different applications from, for example, small-scale orientation notices to large-scale

wayfinding signs.
4.2 Text

The graphical symbols have been designed with the intention that they can be used on their own to convey

the information described in the meaning (except the direction arrow, which cannot be used on its own, see

4.3). However, they may be combined with the relevant text on a sign or notice, etc., if considered appropriate.

This might be an advantage with less well established symbols to aid understanding.

4.3 Arrows

The direction arrow (symbol number PI PF 030) shall only be used in conjunction with another symbol (or a

symbol and text) to indicate movement of a person towards something. An example is shown in Figure 1.

2 © ISO 2007 – All rights reserved
---------------------- Page: 7 ----------------------
ISO 7001:2007(E)

Figure 1 — Use of the direction arrow with the relevant symbol to indicate female toilet to the right

The direction arrow shall be used to indicate direction of a person as shown in Figure 2.

Progress to the right
Progress to the left
Progress forward from here
Progress forward and through from here
Progress forward and up from here
Progress up to the right
Progress forward and across to the right
Progress down to the right
Progress up to the left
Progress forward and across to the left
Progress down to the left
Progress down from here
Figure 2 — Use of direction arrows

The use of all other arrows is given with the relevant graphical symbol and meaning.

© ISO 2007 – All rights reserved 3
---------------------- Page: 8 ----------------------
ISO 7001:2007(E)
4.4 Colour and contrast

The public information symbols given in this International Standard may be reproduced in any colour.

However, the combination of safety colours and shapes specified in ISO 3864-1 shall be avoided to ensure

there is no confusion between public information symbols and safety signs. This also applies to arrows where

the use of green and white shall be avoided to ensure that there is no confusion with the direction arrow, safe

condition, used for evacuation routes.

Adequate contrast between the symbol and its background is essential and the symbol should be given a

sufficiently large surrounding area to ensure identifiability. All illustrations of graphical symbols in this

International Standard have corner marks to give an indication of the minimum area required.

4.5 Negation

Public information symbols shall be negated only for comfort or convenience reasons.

Where the whole activity is to be negated, the negation element shall be a diagonal bar running from top left to

bottom right as shown in Figure 3. In order to ensure that there is no confusion with safety signs, there shall

not be a surrounding circle. The negation bar shall be placed over the graphical symbol. The graphical symbol

shall be designed in such a way that when placed in the template specified in 7.2 of ISO 22727:2007 the

negation bar does not obscure critical details.

Where only a graphical symbol element in a public information symbol is to be negated to indicate a particular

forbidden action, the negation element shall be a cross as shown in Figure 4. The negation cross shall be

placed over the graphical symbol element which is being negated.
The negation bar and the negation cross should normally be red.
4 © ISO 2007 – All rights reserved
---------------------- Page: 9 ----------------------
ISO 7001:2007(E)
Meaning: No baggage trolleys or carts.
Function: To signify that baggage trolleys or carts are not allowed.

Image content: Side view of piece of baggage on trolley or cart and negation bar.

Figure 3 — Example of the use of a negation bar
Meaning: Do not drop trash or litter or rubbish.
Function: To indicate that people should not drop trash or litter or rubbish.

Image content: Front view of human figure, with four representative articles of trash or litter or

rubbish falling from their hand and a negation cross over them.
Figure 4 — Example of the use of a negation cross
© ISO 2007 – All rights reserved 5
---------------------- Page: 10 ----------------------
ISO 7001:2007(E)
5 Meanings and categorization of public information symbols
5.1 General

The following summaries (Tables 1 and 2) are provided to facilitate the search for standardized public

information symbols.

This International Standard is to be maintained electronically through the use of a database. The indexes of

this database are to be used in these overviews as search engines with each standardized public information

symbol having a reference number.
5.2 Meaning

Table 1 gives the list of meanings in alphabetical order and provides the reference number.

5.3 Categorization

For the convenience of users, the public information symbols in ISO 7001 have been grouped according to the

areas where they are normally expected to be used. However, these groupings are not intended to be

exclusive and the use of the public information symbols in other areas, where this is considered appropriate, is

not precluded. The public information symbols are categorized as follows:
⎯ PF public facilities;
⎯ TF transport facilities;
⎯ TC tourism, culture and heritage;
⎯ SA sporting activities;
⎯ CF commercial facilities;
⎯ BP behaviour of the public (excluding public safety).

Table 2 summarizes the standardized public information symbols in terms of these categorizations.

Each public information symbol should normally be used to convey only one public information message, and

should normally be placed in one category only.
6 © ISO 2007 – All rights reserved
---------------------- Page: 11 ----------------------
ISO 7001:2007(E)
Table 1 — Summary of meanings by alphabetical order
Meaning Reference number
Accessible elevator or lift PI PF 031
Accessible toilet or full accessibility PI PF 006
Accommodation or hotel PI CF 003
Airport or aircraft PI TF 001
Arrow – direction arrow PI PF 030
ATM (automatic teller machine) or cash service or cash dispenser PI CF 005
Baby care or nursery PI PF 023
Baggage lockers or coin lockers PI PF 013
Baggage check or customs PI TF 018
Baggage reclaim PI TF 020
Baggage storage or left baggage PI PF 012
Baggage trolleys or carts PI PF 018
Bar PI CF 008
Bath PI PF 026
Bicycle or cycle facility PI TF 010
Bicycle or cycle parking PI TF 021
Boats or port or ships or ferries PI TF 004
Buffet or coffee shop or café – refreshments PI CF 002
Bureau-de-change or money/currency exchange PI CF 004
Bus station or bus stop or buses PI TF 006
Cable car PI TF 011
Cable railway or funicular PI TF 012
Café or coffee shop or buffet – refreshments PI CF 002
Campsite or camping PI TC 002
Caravan park or caravans PI TC 003
Car parking or parking PI TF 014
Car rental/hire or rent-a-car PI TF 009
Carts or baggage trolleys PI PF 018
Cash service or cash dispenser or ATM (automatic teller machine) PI CF 005
Chair lift PI TF 013
Check-in or reception PI PF 008
Cloakroom PI PF 024
Coffee shop or café or buffet – refreshments PI CF 002
Coin lockers or baggage lockers PI PF 013
Conference facilities PI CF 010
Currency/money exchange or bureau-de-change PI CF 004
Customs or baggage check PI TF 018
Cycle or bicycle facility PI TF 010
Cycle or bicycle parking PI TF 021
Direction arrow PI PF 030
Drinking water PI PF 007
Elevator or lift PI PF 019
Elevator or lift accessible PI PF 031
© ISO 2007 – All rights reserved 7
---------------------- Page: 12 ----------------------
ISO 7001:2007(E)
Table 1 (continued)
Meaning Reference number
Entrance or way in PI PF 028
Escalator PI PF 020
Escalator, down PI PF 033
Escalator, up PI PF 034
Exit or way out PI PF 029
Female toilets PI PF 005
Ferries or port or ships or boats PI TF 004
Filling station PI CF 009
Flight arrivals PI TF 016
Flight connections PI TF 017
Flight departures PI TF 015
Full accessibility or toilets – accessible PI PF 006
Funicular or cable railway PI TF 012
General sports or sporting activities PI SA 001
Heliport or helicopters PI TF 005
Hospital PI PF 002
Hotel or accommodation PI CF 003
Immigration or passport control/inspection PI TF 019
Information PI PF 001
Left baggage or baggage storage PI PF 012
Lift or elevator PI PF 019
Lift or elevator accessible PI PF 031
Line up or queue in single file PI BP 003
Line up or queue in threes PI BP 005
Line up or queue in twos PI BP 004
Litter bin or trash box or rubbish bin PI PF 027
Lockers – baggage lockers or coin lockers PI PF 013
Lost and found or lost property PI PF 009
Lounge or waiting area PI PF 014
Mail box or post or post office PI PF 016
Male toilets PI PF 004
Metro or underground railway station or trains PI TF 003
Money/currency exchange or bureau-de-change PI CF 004
Moving walkway PI PF 032
Nursery or baby care PI PF 023
Panorama or viewpoint PI TC 001
Park – recreational PI TC 006
Parking or car parking PI TF 014
Parking – bicycle or cycle parking PI TF 021
Passport control/inspection or immigration PI TF 019
Pharmacy PI CF 007
Picnic area PI TC 004
8 © ISO 2007 – All rights reserved
---------------------- Page: 13 ----------------------
ISO 7001:2007(E)
Table 1 (continued)
Meaning Reference number
Play area PI TC 005
Port or ships or ferries or boats PI TF 004
Post or post office or mail box PI PF 016
Quiet please or silence PI BP 001
Queue or line up in single file PI BP 003
Queue or line up in threes PI BP 005
Queue or line up in twos PI BP 004
Railway – funicular or cable railway PI TF 012
Railway – underground or metro station or trains PI TF 003
Railway station or railways or trains PI TF 002
Ramped access or slope PI PF 022
Reception or check-in PI PF 008
Refreshments – coffee shop or café or buffet PI CF 002
Rent-a-car or car rental/hire PI TF 009
Restaurant PI CF 001
Rubbish bin or trash box or litter bin PI PF 027
Ships or port or ferries or boats PI TF 004
Shops or shopping PI CF 006
Shower PI PF 025
Silence or quiet please PI BP 001
Slope or ramped access PI PF 022
Smoking area or smoking allowed PI PF 015
Sporting activities or general sports PI SA 001
Stadium PI SA 002
Stairs PI PF 021
Stand on the left (or right) PI BP 002
Station – underground or metro PI TF 003
Station – railway or trains PI TF 002
Streetcar or tram stop or streetcars or trams PI TF 007
Taxi stop or taxis PI TF 008
Telephone PI PF 017
Tickets or ticket sales PI PF 010
Ticket validation PI PF 011
Toilets – accessible PI PF 006
Toilets – female PI PF 005
Toilets – male PI PF 004
Toilets – unisex PI PF 003
Trains or railway station or railways PI TF 002
Trains – underground or metro PI TF 003
Tram or streetcar stop or trams or streetcars PI TF 007
Trash box or litter bin or rubbish bin PI PF 027
Trolleys – baggage trolleys or carts PI PF 018
© ISO 2007 – All rights reserved 9
---------------------- Page: 14 ----------------------
ISO 7001:2007(E)
Table 1 (continued)
Meaning Reference number
Underground or metro railway station or trains PI TF 003
Unisex toilets PI PF 003
Viewpoint or panorama PI TC 001
Waiting area or lounge PI PF 014
Water – drinking water PI PF 007
Way in or entrance PI PF 028
Way out or exit PI PF 029
Zoo PI TC 007
6 Standardized public information symbols

Tables 3 to 8 give symbol originals in a uniform 70 mm size with corner marks to enable accurate enlargement

and reduction scaling. The symbol illustrations are shown without borders in order to allow for consistent

reproduction scaling, though the use of borders is encouraged. The symbols should be reproduced exactly as

shown in Tables 3 to 8. However, some degree of graphical modification is permitted when national and

cultural differences or special application formats need to be considered, provided comprehension of the sign

is maintained. Consistent reproduction and use of these symbols will lead to a progressively improved degree

of comprehension at the international level.

Tables 3 to 8 present the public information symbol originals according to their category as follows:

⎯ PF Public facilities see Table 3
⎯ TF Transport facilities see Table 4
⎯ TC Tourism, culture and heritage see Table 5
⎯ SA Sporting activities see Table 6
⎯ CF Commercial facilities see Table 7
⎯ BP Behaviour of the public (excluding safety signs) see Table 8
Tables 3 to 8 also give a meaning, function and image content of each symbol.

In cases where the orientation of the symbol is not essential to its meaning, the orientation may be changed.

A graphical symbol should normally be a filled-in form.
10 © ISO 2007 – All rights reserved
---------------------- Page: 15 ----------------------
ISO 7001:2007(E)
Table 2 — Summary of all public information symbols
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI PF 001 PI TF 001 PI TC 001 PI SA 001 PI CF 001 PI BP 001
Viewpoint Sporting activities Quiet please
Meaning Information Airport or aircraft Restaurant
or panorama or general sports or silence
Symbol
Ref. N° PI PF 002 PI TF 002 PI TC 002 PI SA 002 PI CF 002 PI BP 002
Railway station Refreshments –
Campsite Stand on the left
Meaning Hospital or railways Stadium coffee shop or café
or camping (or right)
or trains or buffet
Symbol
Ref. N° PI PF 003 PI TF 003 PI TC 003 PI CF 003 PI BP 003
Underground
Caravan park Hotel Line up or queue
Meaning
Toilets – unisex or metro railway
or caravans or accommodation in single file
station or trains
Symbol
Ref. N° PI PF 004 PI TF 004 PI TC 004 PI CF 004 PI BP 004
Money/currency
Port or ships Line up or queue
Meaning Toilets – male Picnic area exchange or
or ferries or boats in twos
bureau-de-change
Symbol
Ref. N° PI PF 005 PI TF 005 PI TC 005 PI CF 005 PI BP 005
Cash service
Heliport or cash dispenser Line up or queue
Meaning Toilets – female Play area
or helicopters or ATM (automatic in threes
teller machine)
Symbol
Ref. N° PI PF 006 PI TF 006 PI TC 006 PI CF 006
Full accessibility
Bus station or Park –
Meaning or toilets – Shops or shopping
bus stop or buses recreational
accessible
© ISO 2007 – All rights reserved 11
---------------------- Page: 16 ----------------------
ISO 7001:2007(E)
Table 2 (continued)
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI PF 007 PI TF 007 PI TC 007 PI CF 007
Tram or streetcar
Meaning
Drinking water stop or trams Zoo Pharmacy
or streetcars
Symbol
Ref. N° PI PF 008 PI TF 008 PI CF 008
Check-in
Meaning
Taxi stop or taxis Bar
or reception
Symbol
Ref. N° PI PF 009 PI TF 009 PI CF 009
Lost and found Rent-a-car
Meaning Filling station
or lost property or car rental/hire
Symbol
Ref. N° PI PF 010 PI TF 010 PI CF 010
Tickets Bicycle Conference
Meaning
or ticket sales or cycle facility facilities
Symbol
Ref. N° PI PF 011 PI TF 011
Meaning
Ticket validation Cable car
Symbol
Ref. N° PI PF 012 PI TF 012
Baggage storage Funicular or cable
Meaning
or left baggage railway
Symbol
Ref. N° PI PF 013 PI TF 013
Baggage lockers
Meaning Chair lift
or coin lockers
12 © ISO 2007 – All rights reserved
---------------------- Page: 17 ----------------------
ISO 7001:2007(E)
Table 2 (continued)
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI PF 014 PI TF 014
Lounge or waiting Parking
Meaning
area or car parking
Symbol
Ref. N° PI PF 015 PI TF 015
Smoking area
Meaning or smoking Flight departures
allowed
Symbol
Ref. N° PI PF 016 PI TF 016
Post or post office
Meaning Flight arrivals
or mail box
Symbol
Ref. N° PI PF 017 PI TF 017
Meaning Telephone Flight connections
Symbol
Ref. N° PI PF 018 PI TF 018
Baggage trolleys Customs or
Meaning
or carts baggage check
Symbol
Ref. N° PI PF 019 PI TF 019
Immigration
Meaning Elevator or lift or passport
control/inspection
Symbol
Ref. N° PI PF 020 PI TF 020
Meaning Escalator Baggage reclaim
© ISO 2007 – All rights reserved 13
---------------------- Page: 18 ----------------------
ISO 7001:2007(E)
Table 2 (continued)
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI
...

SLOVENSKI STANDARD
SIST ISO 7001:2008
01-junij-2008
*UDILþQLVLPEROL6LPEROL]DMDYQRLQIRUPLUDQMH
Graphical symbols – Public information symbols
Ta slovenski standard je istoveten z:
ICS:
01.080.10 Simboli za javne informacije Public information symbols
SIST ISO 7001:2008 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
INTERNATIONAL ISO
STANDARD 7001
Third edition
2007-11-01
Graphical symbols — Public information
symbols
Symboles graphiques — Symboles destinés à l'information du public
Reference number
ISO 7001:2007(E)
ISO 2007
---------------------- Page: 2 ----------------------
ISO 7001:2007(E)
PDF disclaimer

This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but

shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In

downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat

accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.

Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation

parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In

the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.

COPYRIGHT PROTECTED DOCUMENT
© ISO 2007

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,

electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or

ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2007 – All rights reserved
---------------------- Page: 3 ----------------------
ISO 7001:2007(E)
Contents Page

Foreword............................................................................................................................................................ iv

Introduction ........................................................................................................................................................ v

1 Scope ..................................................................................................................................................... 1

2 Normative references ........................................................................................................................... 1

3 Terms and definitions........................................................................................................................... 1

4 General................................................................................................................................................... 2

4.1 Size......................................................................................................................................................... 2

4.2 Text......................................................................................................................................................... 2

4.3 Arrows.................................................................................................................................................... 2

4.4 Colour and contrast.............................................................................................................................. 4

4.5 Negation................................................................................................................................................. 4

5 Meanings and categorization of public information symbols.......................................................... 6

5.1 General................................................................................................................................................... 6

5.2 Meaning ................................................................................................................................................. 6

5.3 Categorization ....................................................................................................................................... 6

6 Standardized public information symbols ....................................................................................... 10

Bibliography ..................................................................................................................................................... 56

Table 1 — Summary of meanings by alphabetical order............................................................................... 7

Table 2 — Summary of all public information symbols............................................................................... 11

Table 3 — Public information symbols: Public facilities............................................................................. 16

Table 4 — Public information symbols: Transport facilities ....................................................................... 33

Table 5 — Public information symbols: Tourism, culture and heritage .................................................... 43

Table 6 — Public information symbols: Sporting activities........................................................................ 47

Table 7 — Public information symbols: Commercial facilities ................................................................... 48

Table 8 — Public information symbols: Behaviour of the public (excluding safety signs)..................... 53

© ISO 2007 – All rights reserved iii
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ISO 7001:2007(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies

(ISO member bodies). The work of preparing International Standards is normally carried out through ISO

technical committees. Each member body interested in a subject for which a technical committee has been

established has the right to be represented on that committee. International organizations, governmental and

non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the

International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

The main task of technical committees is to prepare International Standards. Draft International Standards

adopted by the technical committees are circulated to the member bodies for voting. Publication as an

International Standard requires approval by at least 75 % of the member bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. ISO shall not be held responsible for identifying any or all such patent rights.

ISO 7001 was prepared by Technical Committee ISO/TC 145, Graphical symbols, Subcommittee SC 1, Public

information symbols.

This third edition cancels and replaces the second edition (ISO 7001:1990), which has been technically

revised. It also incorporates the Amendment ISO 7001:1990/Amd.1:1993.
iv © ISO 2007 – All rights reserved
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ISO 7001:2007(E)
Introduction

The reason for the publication of this International Standard is the increasing use of non-verbal presentation of

information in buildings and other places, and for services used by the public. Graphical symbols should be

used where text messages might be a barrier to understanding.

Continued growth in international trade, travel and tourism requires a common method of communication and

standardization of public information symbols will help both provider and users, including those with disabilities.

Lack of standardization may lead to confusion.

The use of standardized public information symbols does not replace the need for careful consideration and

application of wayfinding and signing schemes; it is recognized that pubic information symbols will often be

used with text in signing systems. This may aid education and comprehension particularly for new symbols

and those which have less common usage.

ISO 7001 is intended to be used by all Technical Committees within ISO charged with developing specific

public information symbols for their industry, to ensure that there is only one symbol for each meaning. It is

also intended that this International Standard be revised regularly to include public information symbols as

they are standardized by ISO and which conform to the principles for development as developed by

ISO/TC 145/SC 1.

Specific acceptance criteria, procedures and application forms can be found on the ISO/TC 145/SC 1 website,

http://www.iso.org/tc145/sc1.

The public information symbols in this International Standard have been validated by ISO/TC 145/SC 1

according to procedures of standardization current at the time of publication. Future standardization of public

information symbols will be facilitated with suitable evaluation techniques such as the testing outlined in

ISO 9186. Acceptance criteria for public information symbol qualification ought to be such that there is

confidence that a suitable proportion of the intended audience will understand them. Further design criteria will

be added as appropriate and will be approved by ISO/TC 145/SC 1.

Public information symbols given in this International Standard are considered to have achieved a satisfactory

degree of comprehension as established by independent testing or as a result of their use and application at

an international level.

NOTE The public information symbols given in this International Standard can be reproduced as published. However,

it is recognized that there may be particular national characteristics and cultural requirements which may require minor

variations. This is acceptable providing the key elements and design intent of the standardized symbol is not compromised.

© ISO 2007 – All rights reserved v
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INTERNATIONAL STANDARD ISO 7001:2007(E)
Graphical symbols — Public information symbols
1 Scope

This International Standard specifies graphical symbols for the purposes of public information.

This International Standard is generally applicable to public information symbols in all locations and all sectors

where the public has access. However, it is not applicable to safety signs or to those sectors subject to a

regulation which may differ with regard to certain points of this International Standard (for example, traffic

signs on the public highway).

This International Standard specifies the symbol originals that may be scaled for reproduction and application

purposes.
The symbols may be used in conjunction with text to improve comprehension.
2 Normative references

The following referenced documents are indispensable for the application of this document. For dated

references, only the edition cited applies. For undated references, the latest edition of the referenced

document (including any amendments) applies.

ISO 3864-1, Graphical symbols — Safety colours and safety signs — Part 1: Design principles for safety signs

in workplaces and public areas
ISO 17724, Graphical symbols — Vocabulary

ISO 22727:2007, Graphical symbols — Creation and design of public information symbols — Requirements

3 Terms and definitions

For the purposes of this document, the terms and definitions given in ISO 17724 and the following apply.

3.1
graphical symbol

visually perceptible figure with a particular meaning used to transmit information independently of language

3.2
public information symbol

graphical symbol intended to give information to the general public, the understanding of which is independent

of specialist or occupational training
3.3
safety sign

sign giving a general safety message, obtained by a combination of a colour and geometric shape and which,

by the addition of a graphical symbol, gives a particular safety message
[ISO 7010:2003, 3.7]
© ISO 2007 – All rights reserved 1
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ISO 7001:2007(E)
3.4
negation
indication of the absence or opposite of something actual or positive
3.5
meaning
message that a public information symbol is intended to convey
3.6
function

written description of the purpose of the information to be conveyed by a graphical symbol

3.7
image content

written description of the elements of a graphical symbol or safety sign and their relative disposition

4 General
4.1 Size

The public information symbols given in this International Standard are designed to be reproduced in a variety

of sizes to suit different applications from, for example, small-scale orientation notices to large-scale

wayfinding signs.
4.2 Text

The graphical symbols have been designed with the intention that they can be used on their own to convey

the information described in the meaning (except the direction arrow, which cannot be used on its own, see

4.3). However, they may be combined with the relevant text on a sign or notice, etc., if considered appropriate.

This might be an advantage with less well established symbols to aid understanding.

4.3 Arrows

The direction arrow (symbol number PI PF 030) shall only be used in conjunction with another symbol (or a

symbol and text) to indicate movement of a person towards something. An example is shown in Figure 1.

2 © ISO 2007 – All rights reserved
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ISO 7001:2007(E)

Figure 1 — Use of the direction arrow with the relevant symbol to indicate female toilet to the right

The direction arrow shall be used to indicate direction of a person as shown in Figure 2.

Progress to the right
Progress to the left
Progress forward from here
Progress forward and through from here
Progress forward and up from here
Progress up to the right
Progress forward and across to the right
Progress down to the right
Progress up to the left
Progress forward and across to the left
Progress down to the left
Progress down from here
Figure 2 — Use of direction arrows

The use of all other arrows is given with the relevant graphical symbol and meaning.

© ISO 2007 – All rights reserved 3
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ISO 7001:2007(E)
4.4 Colour and contrast

The public information symbols given in this International Standard may be reproduced in any colour.

However, the combination of safety colours and shapes specified in ISO 3864-1 shall be avoided to ensure

there is no confusion between public information symbols and safety signs. This also applies to arrows where

the use of green and white shall be avoided to ensure that there is no confusion with the direction arrow, safe

condition, used for evacuation routes.

Adequate contrast between the symbol and its background is essential and the symbol should be given a

sufficiently large surrounding area to ensure identifiability. All illustrations of graphical symbols in this

International Standard have corner marks to give an indication of the minimum area required.

4.5 Negation

Public information symbols shall be negated only for comfort or convenience reasons.

Where the whole activity is to be negated, the negation element shall be a diagonal bar running from top left to

bottom right as shown in Figure 3. In order to ensure that there is no confusion with safety signs, there shall

not be a surrounding circle. The negation bar shall be placed over the graphical symbol. The graphical symbol

shall be designed in such a way that when placed in the template specified in 7.2 of ISO 22727:2007 the

negation bar does not obscure critical details.

Where only a graphical symbol element in a public information symbol is to be negated to indicate a particular

forbidden action, the negation element shall be a cross as shown in Figure 4. The negation cross shall be

placed over the graphical symbol element which is being negated.
The negation bar and the negation cross should normally be red.
4 © ISO 2007 – All rights reserved
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ISO 7001:2007(E)
Meaning: No baggage trolleys or carts.
Function: To signify that baggage trolleys or carts are not allowed.

Image content: Side view of piece of baggage on trolley or cart and negation bar.

Figure 3 — Example of the use of a negation bar
Meaning: Do not drop trash or litter or rubbish.
Function: To indicate that people should not drop trash or litter or rubbish.

Image content: Front view of human figure, with four representative articles of trash or litter or

rubbish falling from their hand and a negation cross over them.
Figure 4 — Example of the use of a negation cross
© ISO 2007 – All rights reserved 5
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ISO 7001:2007(E)
5 Meanings and categorization of public information symbols
5.1 General

The following summaries (Tables 1 and 2) are provided to facilitate the search for standardized public

information symbols.

This International Standard is to be maintained electronically through the use of a database. The indexes of

this database are to be used in these overviews as search engines with each standardized public information

symbol having a reference number.
5.2 Meaning

Table 1 gives the list of meanings in alphabetical order and provides the reference number.

5.3 Categorization

For the convenience of users, the public information symbols in ISO 7001 have been grouped according to the

areas where they are normally expected to be used. However, these groupings are not intended to be

exclusive and the use of the public information symbols in other areas, where this is considered appropriate, is

not precluded. The public information symbols are categorized as follows:
⎯ PF public facilities;
⎯ TF transport facilities;
⎯ TC tourism, culture and heritage;
⎯ SA sporting activities;
⎯ CF commercial facilities;
⎯ BP behaviour of the public (excluding public safety).

Table 2 summarizes the standardized public information symbols in terms of these categorizations.

Each public information symbol should normally be used to convey only one public information message, and

should normally be placed in one category only.
6 © ISO 2007 – All rights reserved
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ISO 7001:2007(E)
Table 1 — Summary of meanings by alphabetical order
Meaning Reference number
Accessible elevator or lift PI PF 031
Accessible toilet or full accessibility PI PF 006
Accommodation or hotel PI CF 003
Airport or aircraft PI TF 001
Arrow – direction arrow PI PF 030
ATM (automatic teller machine) or cash service or cash dispenser PI CF 005
Baby care or nursery PI PF 023
Baggage lockers or coin lockers PI PF 013
Baggage check or customs PI TF 018
Baggage reclaim PI TF 020
Baggage storage or left baggage PI PF 012
Baggage trolleys or carts PI PF 018
Bar PI CF 008
Bath PI PF 026
Bicycle or cycle facility PI TF 010
Bicycle or cycle parking PI TF 021
Boats or port or ships or ferries PI TF 004
Buffet or coffee shop or café – refreshments PI CF 002
Bureau-de-change or money/currency exchange PI CF 004
Bus station or bus stop or buses PI TF 006
Cable car PI TF 011
Cable railway or funicular PI TF 012
Café or coffee shop or buffet – refreshments PI CF 002
Campsite or camping PI TC 002
Caravan park or caravans PI TC 003
Car parking or parking PI TF 014
Car rental/hire or rent-a-car PI TF 009
Carts or baggage trolleys PI PF 018
Cash service or cash dispenser or ATM (automatic teller machine) PI CF 005
Chair lift PI TF 013
Check-in or reception PI PF 008
Cloakroom PI PF 024
Coffee shop or café or buffet – refreshments PI CF 002
Coin lockers or baggage lockers PI PF 013
Conference facilities PI CF 010
Currency/money exchange or bureau-de-change PI CF 004
Customs or baggage check PI TF 018
Cycle or bicycle facility PI TF 010
Cycle or bicycle parking PI TF 021
Direction arrow PI PF 030
Drinking water PI PF 007
Elevator or lift PI PF 019
Elevator or lift accessible PI PF 031
© ISO 2007 – All rights reserved 7
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ISO 7001:2007(E)
Table 1 (continued)
Meaning Reference number
Entrance or way in PI PF 028
Escalator PI PF 020
Escalator, down PI PF 033
Escalator, up PI PF 034
Exit or way out PI PF 029
Female toilets PI PF 005
Ferries or port or ships or boats PI TF 004
Filling station PI CF 009
Flight arrivals PI TF 016
Flight connections PI TF 017
Flight departures PI TF 015
Full accessibility or toilets – accessible PI PF 006
Funicular or cable railway PI TF 012
General sports or sporting activities PI SA 001
Heliport or helicopters PI TF 005
Hospital PI PF 002
Hotel or accommodation PI CF 003
Immigration or passport control/inspection PI TF 019
Information PI PF 001
Left baggage or baggage storage PI PF 012
Lift or elevator PI PF 019
Lift or elevator accessible PI PF 031
Line up or queue in single file PI BP 003
Line up or queue in threes PI BP 005
Line up or queue in twos PI BP 004
Litter bin or trash box or rubbish bin PI PF 027
Lockers – baggage lockers or coin lockers PI PF 013
Lost and found or lost property PI PF 009
Lounge or waiting area PI PF 014
Mail box or post or post office PI PF 016
Male toilets PI PF 004
Metro or underground railway station or trains PI TF 003
Money/currency exchange or bureau-de-change PI CF 004
Moving walkway PI PF 032
Nursery or baby care PI PF 023
Panorama or viewpoint PI TC 001
Park – recreational PI TC 006
Parking or car parking PI TF 014
Parking – bicycle or cycle parking PI TF 021
Passport control/inspection or immigration PI TF 019
Pharmacy PI CF 007
Picnic area PI TC 004
8 © ISO 2007 – All rights reserved
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ISO 7001:2007(E)
Table 1 (continued)
Meaning Reference number
Play area PI TC 005
Port or ships or ferries or boats PI TF 004
Post or post office or mail box PI PF 016
Quiet please or silence PI BP 001
Queue or line up in single file PI BP 003
Queue or line up in threes PI BP 005
Queue or line up in twos PI BP 004
Railway – funicular or cable railway PI TF 012
Railway – underground or metro station or trains PI TF 003
Railway station or railways or trains PI TF 002
Ramped access or slope PI PF 022
Reception or check-in PI PF 008
Refreshments – coffee shop or café or buffet PI CF 002
Rent-a-car or car rental/hire PI TF 009
Restaurant PI CF 001
Rubbish bin or trash box or litter bin PI PF 027
Ships or port or ferries or boats PI TF 004
Shops or shopping PI CF 006
Shower PI PF 025
Silence or quiet please PI BP 001
Slope or ramped access PI PF 022
Smoking area or smoking allowed PI PF 015
Sporting activities or general sports PI SA 001
Stadium PI SA 002
Stairs PI PF 021
Stand on the left (or right) PI BP 002
Station – underground or metro PI TF 003
Station – railway or trains PI TF 002
Streetcar or tram stop or streetcars or trams PI TF 007
Taxi stop or taxis PI TF 008
Telephone PI PF 017
Tickets or ticket sales PI PF 010
Ticket validation PI PF 011
Toilets – accessible PI PF 006
Toilets – female PI PF 005
Toilets – male PI PF 004
Toilets – unisex PI PF 003
Trains or railway station or railways PI TF 002
Trains – underground or metro PI TF 003
Tram or streetcar stop or trams or streetcars PI TF 007
Trash box or litter bin or rubbish bin PI PF 027
Trolleys – baggage trolleys or carts PI PF 018
© ISO 2007 – All rights reserved 9
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ISO 7001:2007(E)
Table 1 (continued)
Meaning Reference number
Underground or metro railway station or trains PI TF 003
Unisex toilets PI PF 003
Viewpoint or panorama PI TC 001
Waiting area or lounge PI PF 014
Water – drinking water PI PF 007
Way in or entrance PI PF 028
Way out or exit PI PF 029
Zoo PI TC 007
6 Standardized public information symbols

Tables 3 to 8 give symbol originals in a uniform 70 mm size with corner marks to enable accurate enlargement

and reduction scaling. The symbol illustrations are shown without borders in order to allow for consistent

reproduction scaling, though the use of borders is encouraged. The symbols should be reproduced exactly as

shown in Tables 3 to 8. However, some degree of graphical modification is permitted when national and

cultural differences or special application formats need to be considered, provided comprehension of the sign

is maintained. Consistent reproduction and use of these symbols will lead to a progressively improved degree

of comprehension at the international level.

Tables 3 to 8 present the public information symbol originals according to their category as follows:

⎯ PF Public facilities see Table 3
⎯ TF Transport facilities see Table 4
⎯ TC Tourism, culture and heritage see Table 5
⎯ SA Sporting activities see Table 6
⎯ CF Commercial facilities see Table 7
⎯ BP Behaviour of the public (excluding safety signs) see Table 8
Tables 3 to 8 also give a meaning, function and image content of each symbol.

In cases where the orientation of the symbol is not essential to its meaning, the orientation may be changed.

A graphical symbol should normally be a filled-in form.
10 © ISO 2007 – All rights reserved
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ISO 7001:2007(E)
Table 2 — Summary of all public information symbols
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI PF 001 PI TF 001 PI TC 001 PI SA 001 PI CF 001 PI BP 001
Viewpoint Sporting activities Quiet please
Meaning Information Airport or aircraft Restaurant
or panorama or general sports or silence
Symbol
Ref. N° PI PF 002 PI TF 002 PI TC 002 PI SA 002 PI CF 002 PI BP 002
Railway station Refreshments –
Campsite Stand on the left
Meaning Hospital or railways Stadium coffee shop or café
or camping (or right)
or trains or buffet
Symbol
Ref. N° PI PF 003 PI TF 003 PI TC 003 PI CF 003 PI BP 003
Underground
Caravan park Hotel Line up or queue
Meaning
Toilets – unisex or metro railway
or caravans or accommodation in single file
station or trains
Symbol
Ref. N° PI PF 004 PI TF 004 PI TC 004 PI CF 004 PI BP 004
Money/currency
Port or ships Line up or queue
Meaning Toilets – male Picnic area exchange or
or ferries or boats in twos
bureau-de-change
Symbol
Ref. N° PI PF 005 PI TF 005 PI TC 005 PI CF 005 PI BP 005
Cash service
Heliport or cash dispenser Line up or queue
Meaning Toilets – female Play area
or helicopters or ATM (automatic in threes
teller machine)
Symbol
Ref. N° PI PF 006 PI TF 006 PI TC 006 PI CF 006
Full accessibility
Bus station or Park –
Meaning or toilets – Shops or shopping
bus stop or buses recreational
accessible
© ISO 2007 – All rights reserved 11
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ISO 7001:2007(E)
Table 2 (continued)
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI PF 007 PI TF 007 PI TC 007 PI CF 007
Tram or streetcar
Meaning
Drinking water stop or trams Zoo Pharmacy
or streetcars
Symbol
Ref. N° PI PF 008 PI TF 008 PI CF 008
Check-in
Meaning
Taxi stop or taxis Bar
or reception
Symbol
Ref. N° PI PF 009 PI TF 009 PI CF 009
Lost and found Rent-a-car
Meaning Filling station
or lost property or car rental/hire
Symbol
Ref. N° PI PF 010 PI TF 010 PI CF 010
Tickets Bicycle Conference
Meaning
or ticket sales or cycle facility facilities
Symbol
Ref. N° PI PF 011 PI TF 011
Meaning
Ticket validation Cable car
Symbol
Ref. N° PI PF 012 PI TF 012
Baggage storage Funicular or cable
Meaning
or left baggage railway
Symbol
Ref. N° PI PF 013 PI TF 013
Baggage lockers
Meaning Chair lift
or coin lockers
12 © ISO 2007 – All rights reserved
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ISO 7001:2007(E)
Table 2 (continued)
Category
Symbol
PF TF TC SA CF BP
Ref. N°
Meaning
Public Transport Tourism, culture Sporting Commercial Behaviour of
facilities facilities and heritage activities activities the public
Symbol
Ref. N° PI PF 014 PI TF 014
Lounge or waiting Parking
Meaning
area or car parking
Symbol
Ref. N° PI PF 015 PI TF 015
Smoking area
Meaning or smoking Flight departures
allowed
Symbol
Ref. N° PI PF 016 PI TF 016
Post or post office
Meaning Flight arrivals
or mail box
Symbol
Ref. N° PI PF 017 PI TF 017
Meaning Telephone Flight connections
Symbol
Ref. N° PI PF 018 PI TF 018
Baggage trolleys Customs or
Meaning
or carts baggage check
Symbol
Ref. N° PI PF 019 PI TF 019
Immigration
Meaning Elevator or lift
...

NORME ISO
INTERNATIONALE 7001
Troisième édition
2007-11-01
Symboles graphiques — Symboles
destinés à l'information du public
Graphical symbols — Public information symbols
Numéro de référence
ISO 7001:2007(F)
ISO 2007
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ISO 7001:2007(F)
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ii © ISO 2007 – Tous droits réservés
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ISO 7001:2007(F)
Sommaire Page

Avant-propos..................................................................................................................................................... iv

Introduction ........................................................................................................................................................ v

1 Domaine d'application.......................................................................................................................... 1

2 Références normatives ........................................................................................................................ 1

3 Termes et définitions............................................................................................................................ 1

4 Généralités ............................................................................................................................................ 2

4.1 Dimensions............................................................................................................................................ 2

4.2 Texte....................................................................................................................................................... 2

4.3 Flèches................................................................................................................................................... 2

4.4 Couleur et contraste............................................................................................................................. 4

4.5 Négation................................................................................................................................................. 4

5 Significations et classification par catégories des symboles destinés à l’information du

public...................................................................................................................................................... 6

5.1 Généralités ............................................................................................................................................ 6

5.2 Signification .......................................................................................................................................... 6

5.3 Classification par catégories............................................................................................................... 6

6 Symboles normalisés destinés à l’information du public .............................................................. 10

Bibliographie .................................................................................................................................................... 56

Tableau 1 — Résumé des significations par ordre alphabétique................................................................. 7

Tableau 2 — Résumé de tous les symboles destinés à l’information du public ...................................... 11

Tableau 3 — Symboles destinés à l’information du public: Installations publiques ............................... 16

Tableau 4 — Symboles destinés à l’information du public: Moyens de transport ................................... 33

Tableau 5 — Symboles destinés à l’information du public: Tourisme, culture et patrimoine................. 43

Tableau 6 — Symboles destinés à l’information du public: Activités sportives....................................... 47

Tableau 7 — Symboles destinés à l’information du public: Établissements commerciaux.................... 48

Tableau 8 — Symboles destinés à l’information du public: Comportement du public (à l’exclusion

des signaux de sécurité) .......................................................................................................... 53

© ISO 2007 – Tous droits réservés iii
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ISO 7001:2007(F)
Avant-propos

L'ISO (Organisation internationale de normalisation) est une fédération mondiale d'organismes nationaux de

normalisation (comités membres de l'ISO). L'élaboration des Normes internationales est en général confiée

aux comités techniques de l'ISO. Chaque comité membre intéressé par une étude a le droit de faire partie du

comité technique créé à cet effet. Les organisations internationales, gouvernementales et non

gouvernementales, en liaison avec l'ISO participent également aux travaux. L'ISO collabore étroitement avec

la Commission électrotechnique internationale (CEI) en ce qui concerne la normalisation électrotechnique.

Les Normes internationales sont rédigées conformément aux règles données dans les Directives ISO/CEI,

Partie 2.

La tâche principale des comités techniques est d'élaborer les Normes internationales. Les projets de Normes

internationales adoptés par les comités techniques sont soumis aux comités membres pour vote. Leur

publication comme Normes internationales requiert l'approbation de 75 % au moins des comités membres

votants.

L'attention est appelée sur le fait que certains des éléments du présent document peuvent faire l'objet de

droits de propriété intellectuelle ou de droits analogues. L'ISO ne saurait être tenue pour responsable de ne

pas avoir identifié de tels droits de propriété et averti de leur existence.

L'ISO 7001 a été élaborée par le comité technique ISO/TC 145, Symboles graphiques et pictogrammes,

sous-comité SC 1, Symboles pour l'information du public (pictogrammes).

Cette troisième édition annule et remplace la deuxième édition (ISO 7001:1990), dont elle constitue une

révision technique. Elle incorpore également l’amendement ISO 7001:1990/Amd.1:1993.

iv © ISO 2007 – Tous droits réservés
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ISO 7001:2007(F)
Introduction

La publication de la présente Norme internationale tire sa justification du fait que l’on voit de plus en plus,

dans les bâtiments et autres lieux et services ouverts au public, des informations données sous une forme qui

ne recourt plus au texte. Il convient d’utiliser des symboles graphiques là où le recours au texte risque de

constituer un obstacle à la compréhension du message.

Le développement continu du commerce international, des transports et du tourisme rend indispensable

l’instauration d’une méthode commune de communication; la normalisation des symboles destinés à

l’information du public sera utile tant aux fournisseurs d’informations qu’aux utilisateurs, y compris les

personnes handicapées.
Le manque de normalisation peut être source de confusion.

L’utilisation de symboles normalisés destinés à l’information du public ne dispense en aucun cas de mettre au

point de manière attentive des systèmes de signalisation et d’orientation; il est reconnu que les symboles

destinés à l’information du public sont souvent associés à du texte. L’utilisation de symboles normalisés peut

faciliter la compréhension, en particulier lorsqu’il s’agit de symboles nouveaux ou peu utilisés.

L’ISO 7001 est destinée à être utilisée par tous les comités techniques de l’ISO chargés d’élaborer des

symboles destinés à l’information du public spécifiques à leur secteur d’activité, afin de garantir qu’à chaque

signification ne correspond qu’un seul symbole. Il est également prévu de réviser régulièrement la présente

Norme internationale pour y inclure les symboles destinés à l’information du public normalisés au sein de

l’ISO et qui sont conformes aux principes d’élaboration mis en œuvre par l’ISO/TC 145/SC 1.

Les critères d’acceptation spécifiques, modes opératoires et formulaires de demande se trouvent sur le site

Web de l’ISO/TC 145/SC1, http://www.iso.org/tc145/sc1.

Les symboles destinés à l’information du public contenus dans la présente Norme internationale ont été

validés par l’ISO/TC 145/SC 1 conformément aux procédures de normalisation applicables au moment de la

publication. Dans l’avenir, la normalisation des symboles destinés à l’information du public peut être facilitée

par l’application de techniques d’évaluation appropriées, comme celle décrite dans l’ISO 9186. Il convient que

les critères d’acceptation pour la qualification des symboles destinés à l’information du public soient choisis en

ayant la garantie que les signaux soient compris par une proportion appropriée du public visé. D’autres

critères de conception seront ajoutés, le cas échéant, et seront approuvés par l’ISO/TC 145/SC 1.

Les symboles destinés à l’information du public contenus dans la présente Norme internationale sont

considérés comme ayant obtenu un degré satisfaisant de compréhension, attestée par des essais

indépendants ou comme résultat de leur utilisation et de leur application au niveau international.

NOTE Les symboles destinés à l’information du public présentés dans la présente Norme internationale peuvent être

reproduits tels quels. Cependant, ils sont susceptibles de faire l’objet de variations mineures en raison de particularités

nationales ou culturelles. Cela est acceptable tant que les éléments-clés et le modèle de conception du symbole

normalisé sont respectés.
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NORME INTERNATIONALE ISO 7001:2007(F)
Symboles graphiques — Symboles destinés à l'information du
public
1 Domaine d'application

La présente Norme internationale spécifie les symboles graphiques destinés à l’information du public.

La présente Norme internationale est généralement applicable aux symboles destinés à l’information du

public installés dans tous les lieux et secteurs d’accès public. Cependant, elle n’est pas applicable aux

signaux de sécurité ou aux secteurs soumis à une réglementation qui peut être différente pour ce qui

concerne certains points de la présente Norme internationale (par exemple les panneaux de signalisation sur

la voie publique).

La présente Norme internationale spécifie les originaux de symboles qui peuvent être dessinés à l’échelle,

aux fins de reproduction et d’application.
Les symboles peuvent être associés à du texte, pour une meilleure compréhension.
2 Références normatives

Les documents de référence suivants sont indispensables pour l'application du présent document. Pour les

références datées, seule l'édition citée s'applique. Pour les références non datées, la dernière édition du

document de référence s'applique (y compris les éventuels amendements).

ISO 3864-1, Symboles graphiques — Couleurs de sécurité et signaux de sécurité — Partie 1: Principes de

conception pour les signaux de sécurité sur les lieux de travail et dans les lieux publics

ISO 17724, Symboles graphiques — Vocabulaire

ISO 22727:2007, Symboles graphiques — Création et conception des symboles destinés à l'information du

public — Exigences
3 Termes et définitions

Pour les besoins du présent document, les termes et définitions donnés dans l’ISO 17724 ainsi que les

suivants s'appliquent.
3.1
symbole graphique

figure visuellement perceptible ayant une signification particulière et utilisée pour transmettre des informations

indépendamment de la langue
3.2
symbole destiné à l’information du public

symbole graphique conçu pour fournir une information au grand public et dont la compréhension ne dépend

pas de connaissances relevant de spécialistes ou de professionnels
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ISO 7001:2007(F)
3.3
signal de sécurité

signal qui, par la combinaison d’une forme géométrique et d’une couleur, fournit une indication d’ordre général

se rapportant à la sécurité et qui, par l’ajout d’un symbole graphique, exprime un message particulier relatif à

la sécurité
[ISO 7010:2003, 3.7]
3.4
négation
indication de l’absence ou du contraire
3.5
signification

message qu’un symbole destiné à l’information du public a pour objet de transmettre

3.6
fonction

description écrite de l’objet de l’information transmise par un symbole graphique

3.7
contenu graphique

description écrite des éléments d’un symbole graphique ou d’un signal de sécurité et de leurs dispositions

respectives
4 Généralités
4.1 Dimensions

Les symboles destinés à l’information du public contenus dans la présente Norme internationale sont conçus

pour être reproduits à différentes dimensions en fonction des applications, selon qu’il s’agit, par exemple,

d’indications d’orientation à échelle réduite ou de signaux à grande échelle.
4.2 Texte

Les symboles graphiques ont été conçus pour transmettre par eux-mêmes l’information dont ils sont porteurs

(à l’exception de la flèche de direction, qui ne se suffit pas à elle-même, voir 4.3). Cependant, ils peuvent, le

cas échéant, être combinés avec un texte pertinent, par exemple sur un signal ou une indication. Cela peut

avoir l’avantage de faciliter la compréhension dans le cas de symboles moins courants.

4.3 Flèches

La flèche de direction (symbole PI PF 030) ne doit pas être utilisée seule, mais uniquement associée à un

autre symbole (ou à un symbole et un texte) pour indiquer un mouvement vers un objet. Un exemple est

représenté à la Figure 1.
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ISO 7001:2007(F)
Figure 1 — Utilisation de la flèche de direction avec le symbole correspondant
pour indiquer des toilettes pour femmes vers la droite

La flèche de direction doit être utilisée pour indiquer la direction à prendre, comme indiqué à la Figure 2.

Avancer vers la droite
Avancer vers la gauche
Avancer droit devant
Avancer droit devant en traversant
Avancer droit devant en montant
Avancer en montant vers la droite
Avancer droit devant et traverser vers la droite
Avancer en descendant vers la droite
Avancer en montant vers la gauche
Avancer droit devant et traverser vers la gauche
Avancer en descendant vers la gauche
Avancer en descendant
Figure 2 — Utilisation des flèches de direction
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ISO 7001:2007(F)

Toutes les autres flèches s’utilisent avec un symbole graphique et la signification correspondante.

4.4 Couleur et contraste

Les symboles destinés à l’information du public contenus dans la présente Norme internationale peuvent être

reproduits dans une couleur quelconque. Cependant, la combinaison des formes et couleurs de sécurité

spécifiées dans l’ISO 3864-1 doit être évitée pour parer à tout risque de confusion entre les symboles

destinés à l’information du public et les signaux de sécurité. Cela s’applique également aux flèches pour

lesquelles l’utilisation du vert et blanc doit être évitée pour parer à tout risque de confusion avec les flèches de

direction, conditions de sécurité, utilisées pour les cheminements d’évacuation.

Il est essentiel qu’il y ait un contraste suffisant entre le symbole et son arrière-plan, et il convient de prévoir un

espace suffisant autour du symbole pour assurer une bonne lisibilité. Toutes les illustrations de symboles

graphiques figurant dans la présente Norme internationale montrent des repères d’angles pour indiquer

l’espace minimal requis.
4.5 Négation

Les symboles destinés à l’information du public ne doivent être assortis d’une négation que pour des raisons

de confort ou de commodité.

Si la totalité de l’activité doit faire l’objet d’une négation, l’élément de négation doit être un trait barrant le

symbole selon une diagonale descendant de gauche à droite, comme illustré à la Figure 3. Pour éviter toute

confusion avec des signaux de sécurité, il ne doit pas y avoir de cercle autour. Le trait de négation doit passer

par-dessus le symbole graphique. Le symbole graphique doit être conçu de sorte que, dans le modèle

spécifié au paragraphe 7.2 de l’ISO 22727:2007, le trait de négation n’interfère pas avec l’identification

d’éléments essentiels du symbole graphique.

Lorsque seul un élément d’un symbole graphique destiné à l’information du public doit faire l’objet d’une

négation pour indiquer l’interdiction d’une action particulière, l’élément de négation doit être une croix, comme

illustré à la Figure 4. La croix de négation doit passer par-dessus l’élément de symbole graphique faisant

l’objet de la négation.
Normalement, il convient que le trait et la croix de négation soient rouges.
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ISO 7001:2007(F)
Signification: Interdit aux chariots à bagages.
Fonction: Indiquer que les chariots à bagages ne sont pas autorisés.

Contenu graphique: Vue de côté d’un bagage sur un chariot à bagages et trait de négation.

Figure 3 — Exemple d’utilisation d’un trait de négation
Signification: Ne pas jeter de déchets.
Fonction: Indiquer qu’il convient de ne pas jeter de déchets.

Contenu graphique: Silhouette d’un personnage, vue de face, jetant quatre articles simulant des

déchets, et croix de négation sur les déchets.
Figure 4 — Exemple d’utilisation d’une croix de négation
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ISO 7001:2007(F)
5 Significations et classification par catégories des symboles destinés à
l’information du public
5.1 Généralités

Les résumés de symboles suivants (Tableaux 1 et 2) sont destinés à faciliter la recherche de symboles

normalisés destinés à l’information du public.

La maintenance de la présente Norme internationale sera réalisée sous forme électronique par l’utilisation

d’une base de données. Les index numériques de cette base de données seront utilisés dans ce résumé

comme moteurs de recherche, chaque symbole normalisé destiné à l’information du public ne correspondant

qu’à un numéro de référence unique.
5.2 Signification

Le Tableau 1 donne la liste des significations dans l’ordre alphabétique, ainsi que le numéro de référence

correspondant.
5.3 Classification par catégories

Pour aider l'utilisateur, les symboles destinés à l’information du public de l’ISO 7001 ont été regroupés en

fonction des zones où ils sont normalement appelés à se trouver. Cependant, ces regroupements ne

constituent pas une règle et l’utilisation des symboles destinés à l’information du public dans d’autres zones,

considérées comme appropriées, n’est pas interdite. Les symboles destinés à l’information du public sont

classés selon leur catégorie comme suit:
⎯ PF est la catégorie des symboles pour les installations publiques;
⎯ TF est la catégorie des symboles pour les moyens de transport;

⎯ TC est la catégorie des symboles pour le secteur du tourisme, de la culture et du patrimoine;

⎯ SA est la catégorie des symboles pour les activités sportives;
⎯ CF est la catégorie des symboles pour les établissements commerciaux;

⎯ BP est la catégorie des symboles pour le comportement du public (à l’exclusion de la sécurité du

public).

Le Tableau 2 résume les symboles destinés à l’information du public normalisés en termes de catégorie.

Normalement, il est recommandé que chaque symbole destiné à l’information du public soit utilisé pour

transmettre un message unique, et appartienne à une catégorie unique.
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ISO 7001:2007(F)
Tableau 1 — Résumé des significations par ordre alphabétique
Signification Numéro de référence
Accessibilité aux personnes à mobilité réduite, Ascenseur PI PF 031

Accessibilité totale/Toilettes accessibles aux personnes à mobilité réduite PI PF 006

Activités sportives PI SA 001
Aéroport/Avion PI TF 001
Aire de jeux PI TC 005
Aire de pique-nique PI TC 004
Aire de repos PI TC 006
Arrêt d'autobus/Autobus PI TF 006
Arrivée, Vols à l'arrivée PI TF 016
Ascenseur PI PF 019
Ascenseur accessible aux personnes à mobilité réduite PI PF 031
Attente, Salle d'attente/Hall PI PF 014
Autobus/Arrêt d'autobus PI TF 006
Avion/Aéroport PI TF 001
Bagages, Chariots à bagages PI PF 018
Bagages, Contrôle des bagages/Contrôle de douane PI TF 018
Bagages, Dépôt de bagages/Consigne PI PF 012
Bagages, Récupération des bagages PI TF 020
Bain PI PF 026
Bar PI CF 008
Bateaux/Port/Navires/Ferries PI TF 004
Bébé, Relais-bébé PI PF 023
Billets, Compostage des billets PI PF 011
Billets, Distributeur automatique PI CF 005
Billets/Vente de billets PI PF 010
Boîte aux lettres/Poste PI PF 016
Boutiques PI CF 006
Buffet/Café/Rafraîchissements PI CF 002
Bureau de change PI CF 004
Café/Buffet/Rafraîchissements PI CF 002
Camping PI TC 002
Caravanes, Emplacement pour caravanes PI TC 003
Chariots à bagages PI PF 018
Chemin de fer à crémaillère/Funiculaire PI TF 012
Compostage des billets PI PF 011
Consigne automatique PI PF 013
Consigne/Dépôt de bagages PI PF 012
Contrôle de douane/Contrôle des bagages PI TF 018
Contrôle des bagages/Contrôle de douane PI TF 018
Contrôle des passeports PI TF 019
Correspondance, Vols en correspondance PI TF 017
Départ, Vols au départ PI TF 015
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ISO 7001:2007(F)
Tableau 1 (suite)
Signification Numéro de référence
Dépôt de bagages/Consigne PI PF 012
Direction, Flèche de direction PI PF 030
Distributeur automatique de billets PI CF 005
Douane, Contrôle de douane/Contrôle des bagages PI TF 018
Douche PI PF 025
Eau potable PI PF 007
Emplacement pour caravanes PI TC 003
Entrée PI PF 028
Escalator pour descendre PI PF 033
Escalator pour monter PI PF 034
Escalator PI PF 020
Escalier PI PF 021
Essence, Station d'essence PI CF 009
Femmes, Toilettes PI PF 005
Ferries/Port/Navires/Bateaux PI TF 004
Flèche de direction PI PF 030
Fumeurs, Zone fumeurs PI PF 015
Funiculaire/Chemin de fer à crémaillère PI TF 012
Gare/Trains PI TF 002
Hall/Salle d'attente PI PF 014
Hébergement/Hôtel PI CF 003
Hélicoptères/Héliport PI TF 005
Héliport/Hélicoptères PI TF 005
Hommes, Toilettes PI PF 004
Hôpital PI PF 002
Hôtel/Hébergement PI CF 003
Information PI PF 001
Jeux, Aire de jeux PI TC 005
Lettres, Boîte aux lettres/Poste PI PF 016
Location de voitures PI TF 009
Métro PI TF 003
Navires/Port/Ferries/Bateaux PI TF 004
Objets perdus/Objets trouvés PI PF 009
Objets trouvés/Objets perdus PI PF 009
Panorama/Point de vue PI TC 001
Parking PI TF 014
Parking à vélos PI TF 021
Perdus, Objets perdus/Objets trouvés PI PF 009
Pharmacie PI CF 007
Pique-nique, Aire de pique-nique PI TC 004
Point de vue/Panorama PI TC 001
Port/Navires/Ferries/Bateaux PI TF 004
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ISO 7001:2007(F)
Tableau 1 (suite)
Signification Numéro de référence
Poste/Boîte aux lettres PI PF 016
Poubelle PI PF 027
Présentez-vous deux par deux PI BP 004
Présentez-vous trois par trois PI BP 005
Présentez-vous un par un PI BP 003
Rafraîchissements/Café/Buffet PI CF 002
Rampe d’accès PI PF 022
Réception PI PF 008
Récupération des bagages PI TF 020
Relais-bébé PI PF 023
Repos, Aire de repos PI TC 006
Restaurant PI CF 001
Salle d'attente/Hall PI PF 014
Salle de conférence PI CF 010
Silence PI BP 001
Sortie PI PF 029
Sports, Activités sportives PI SA 001
Stade PI SA 002
Station d’essence PI CF 009
Station de métro PI TF 003
Tapis roulant PI PF 032
Taxi PI TF 008
Téléphérique PI TF 011
Téléphone PI PF 017
Télésiège PI TF 013
Tenez-vous sur la gauche (ou sur la droite) PI BP 002

Toilettes accessibles aux personnes à mobilité réduite/Accessibilité totale PI PF 006

Toilettes pour femmes PI PF 005
Toilettes pour hommes PI PF 004
Toilettes pour hommes ou femmes PI PF 003
Trains/Gare PI TF 002
Tramway PI TF 007
Trouvés, Objets trouvés/Objets perdus PI PF 009
Vélos PI TF 010
Vélos, Parking à vélos PI TF 021
Vente de billets/Billets PI PF 010
Vestiaire PI PF 024
Voitures, Location de voitures PI TF 009
Vols à l'arrivée PI TF 016
Vols au départ PI TF 015
Vols en correspondance PI TF 017
Zone fumeurs PI PF 015
Zoo PI TC 007
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ISO 7001:2007(F)
6 Symboles normalisés destinés à l’information du public

Les Tableaux 3 à 8 présentent les symboles originaux dans une dimension uniforme de 70 mm avec les

repères d’angles de façon à permettre un agrandissement précis ou une réduction précise à l’échelle. Bien

que l’utilisation des liserés soit encouragée, les illustrations des symboles sont présentées sans liseré de

façon à permettre une reproduction cohérente à l’échelle. Il convient de reproduire les symboles exactement

comme représentés dans les Tableaux 3 à 8. Cependant, et dans la mesure où la compréhension du signal

est conservée, il est possible de tolérer un certain degré de liberté afin d’intégrer d’éventuelles modifications

graphiques lorsqu’il est nécessaire de prendre en compte les différences nationales ou culturelles ou les types

d’utilisation spéciale. Une reproduction et une utilisation cohérentes de ces symboles permettront d’améliorer

progressivement le niveau de compréhension au niveau international.

Les Tableaux 3 à 8 présentent les symboles destinés à l'information du public originaux selon leur catégorie,

comme suit:
⎯ PF Installations publiques voir le Tableau 3
⎯ TF Moyens de transport voir le Tableau 4
⎯ TC Tourisme, culture et patrimoine voir le Tableau 5
⎯ SA Activités sportives voir le Tableau 6
⎯ CF Établissements commerciaux voir le Tableau 7

⎯ BP Comportement du public (à l’exclusion de la sécurité du public) voir le Tableau 8

Les Tableaux 3 à 8 donnent également la signification, la fonction et le contenu graphique de chaque symbole.

Si l’orientation du symbole n’est pas essentielle à sa compréhension, elle pourra être modifiée.

Il convient qu’un symbole graphique soit dessiné sous forme d’un contour rempli.
10 © ISO 2007 – Tous droits réservés
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ISO 7001:2007(F)
Tableau 2 — Résumé de tous les symboles destinés à l’information du public
Catégorie
Symbole
PF TF TC SA CF BP
N° de réf.
Tourisme,
Signification
Installations Moyens de Activités Établissements Comportement
culture et
publiques transport sportives commerciaux du public
patrimoine
Symbole
N° de réf. PI PF 001 PI TF 001 PI TC 001 PI SA 001 PI CF 001 PI BP 001
Point de vue/
Signification Information Aéroport/Avion Activités sportives Restaurant Silence
Panorama
Symbole
N° de réf. PI PF 002 PI TF 002 PI TC 002 PI SA 002 PI CF 002 PI BP 002
Tenez-vous
Rafraîchissements/
Signification Hôpital Gare/Trains Camping Stade sur la gauche
Café/Buffet
(ou sur la droite)
Symbole
N° de réf. PI PF 003 PI TF 003 PI TC 003 PI CF 003 PI BP 003
Toilettes
Emplacement Hôtel/ Présentez-vous
Signification pour hommes Métro
pour caravanes Hébergement un par un
ou femmes
Symbole
N° de réf. PI PF 004 PI TF 004 PI TC 004 PI CF 004 PI BP 004
Toilettes pour Port/Navires/ Aire de Présentez-vous
Signification Bureau de change
hommes Ferries/Bateaux pique-nique deux par deux
Symbole
N° de réf. PI PF 005 PI TF 005 PI TC 005 PI CF 005 PI BP 005
Distributeur
Toilettes pour Héliport/ Présentez-vous
Signification Aire de jeux automatique
femmes Hélicoptères trois par trois
de billets
Symbole
N° de réf. PI PF 006 PI TF 006 PI TC 006 PI CF 006
Accessibilité
totale/Toilettes
Signification accessibles Autobus Aire de repos Boutiques
aux personnes
à mobilité réduite
© ISO 2007 – Tous droits réservés 11
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ISO 7001:2007(F)
Tableau 2 (suite)
Catégorie
Symbole
PF TF TC SA CF BP
N° de réf.
Tourisme,
Signif
...

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