ISO 32120:2024
(Main)Transaction assurance in E-commerce — Guidelines on sharing goods quality assurance traceability information in E-commerce supply chains
Transaction assurance in E-commerce — Guidelines on sharing goods quality assurance traceability information in E-commerce supply chains
This document provides guidelines for sharing traceability information related to goods quality assurance in E-commerce. This document illustrates the generic process for establishing traceability for goods quality assurance, addresses critical tracking events (CTEs) and key traceability information in the E-commerce context and provides methods for sharing the collected traceability information. This document is intended to be applied to E-commerce supply chains only.
Assurance des transactions de commerce électronique — Lignes directrices relatives au partage des informations concernant l'assurance qualité et à la traçabilité des marchandises dans les chaînes d'approvisionnement du commerce électronique
General Information
Standards Content (Sample)
International
Standard
ISO 32120
First edition
Transaction assurance in
2024-09
E-commerce — Guidelines on
sharing goods quality assurance
traceability information in
E-commerce supply chains
Assurance des transactions de commerce électronique — Lignes
directrices relatives au partage des informations concernant
l'assurance qualité et à la traçabilité des marchandises dans les
chaînes d'approvisionnement du commerce électronique
Reference number
© ISO 2024
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Published in Switzerland
ii
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General principles . 2
4.1 Principles for traceability .2
4.1.1 General .2
4.1.2 Compliance .2
4.1.3 Transparency . . .2
4.1.4 Pre-defined traceability .2
4.1.5 Unambiguous identification .2
4.1.6 Competent documentation and recording .3
4.1.7 Sustainability aspects . . .3
4.2 Principles for information exchange . .3
4.2.1 General .3
4.2.2 Information integrity .3
4.2.3 Information authenticity . . .3
4.2.4 Information interoperability .3
4.2.5 Information scalability .3
4.2.6 Information security . .3
4.2.7 Privacy .3
5 Context of supply chains in E-commerce . 3
5.1 Overview .3
5.2 Driving factors of traceability for quality assurance .5
5.2.1 Overview .5
5.2.2 Compliance .5
5.2.3 Transparency . . .5
6 Establishing traceability . 5
6.1 Participants .5
6.2 Generic process .7
6.2.1 Overview .7
6.2.2 Selecting traceable objects .8
6.2.3 Identifying goods quality statements for traceability .8
6.2.4 Determining verification criteria and methods for quality statement .9
6.2.5 Identifying critical tracking events (CTEs) and data collection criteria .9
6.2.6 Implementation .10
6.2.7 Verification of quality statements .10
6.2.8 Providing statement verification results or traceability information to the
information requester .10
6.3 Critical tracking events (CTEs) .10
7 Traceability information .12
7.1 Overview . 12
7.2 Basic information . 12
7.2.1 Structuring basic information. 12
7.2.2 Examples of basic information. 13
7.3 Additional information. 15
7.3.1 Structuring additional information. 15
7.3.2 Goods quality assurance related information entities .16
7.4 Linking traceability information .18
8 Sharing of information .18
8.1 Overview .18
iii
8.2 Sharing basic information .18
8.3 Sharing additional information .19
8.4 Technical solutions for data sharing . 20
8.5 Data quality . 20
8.6 Information security . 20
8.7 Privacy . 20
Annex A (informative) Examples of technical solutions for data sharing .22
Bibliography .23
iv
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent r
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