SIST-TP CEN/TR 15524:2011

Postal services - Customer-directed information including track and trace - General concepts and definitions

This Technical Report consists of three parts.
The first part defines, describes and explains basic concepts typical to all mail communication systems such as domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships.  
The first part does not cover more detailed technical aspects of the main concepts such as:
- detailed description of mail units and sets, their attributes and methods of collection/capture of their values;
- applications describing specific use of the information describing basic objects by mailers, postal operators and recipients;
- data elements, data constructs and message descriptions;
- communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel);
- message security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation;
- printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality.
The second part of this Technical Report defines the concepts necessary and sufficient to describe customer directed information that can be captured by post and made accessible to customers using post mailer interface. This report explains and describes relationships between these concepts.  
This report provides a comprehensive list of mail unit attributes that are involved in forming observations and events significant for postal customers. This report describes a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The report does not cover:
- applications describing the use of collected event information;
- messages and protocols;
- communication infrastructure.
The third part of this Technical Report describes:
- list of specific events knowledge (...)

Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-trace - Allgemeine Konzepte und Definitionen

Services postaux - Informations orientées client incluant le suivi et la localisation - Concepts généraux et définitions

Poštne storitve - Informacijske storitve za stranke, vključno s sledenjem "track and trace" - Splošni pojmi in definicije

To tehnično poročilo je sestavljeno iz treh delov.
Prvi del definira, opisuje in pojasnjuje osnovne koncepte, tipične za poštne komunikacijske sisteme, kot so domene, stranke, agenti in njihove vloge v sistemu, fizične in informacijske predmete, procese, vmesnike in razmerja.
Prvi del ne zajema podrobnejših tehničnih vidikov glavni konceptov, kot so:
- podroben opis poštnih enot in nizov, njihovih atributov in metod zbiranja/ujemanja njihovih vrednosti,
- aplikacije, ki opisujejo določeno uporabo informacij za opis osnovnih predmetov pošiljateljev, poštnih operaterjev in prejemnikov,
- podatkovni elementi, podatkovni gradniki in opisi sporočila,
- komunikacijski protokoli in infrastruktura za transport sporočil, vključno s transportom sporočil prek kanala tiskaj-skeniraj (ali papirnega kanala),
- vprašanja zaščite sporočila, povezana s posameznimi sporočili: zaupnost in celovitost podatkov, avtentikacija in nezavrnitev,
- simbologija tiskanja, fizična postavitev podatkovnih elementov in simbolov, orientacija in dimenzije ter črnila in kakovost tiskanja.
Drugi del tega tehničnega poročila definira koncepte, potrebne in zadostne za opis informacij za stranke, ki so lahko zajete s pošto in dostopne strankam z uporabo poštnega vmesnika. To poročilo pojasnjuje in opisuje razmerja med temi koncepti.
To poročilo podaja celovit seznam atributov poštne enote, ki so uporabljeni pri izdelavi opažanj in dogodkov, pomembnih za poštne stranke. To poročilo opisuje metodologijo, primerno za izbor točk opazovanja v procesu poštne domene, kjer so informacije, zbrane v opazovanjih, najbolj uporabne za stranke. Poročilo ne zajema:
- uporab, ki opisujejo uporabo zbranih informacij o dogodkih,
- sporočil in protokolov,
- komunikacijske infrastrukture.
Tretji del tega tehničnega poročila opisuje:
- seznam poznavanja nekaterih dogodkov (...).

General Information

• Status: Withdrawn
• Publication Date: 24-Oct-2011
• Withdrawal Date: 25-Nov-2020
• ICS: 03.240 - Postal services
• Technical Committee: I13 - Imaginarni 13
• Current Stage: 9900 - Withdrawal (Adopted Project)
• Start Date: 25-Nov-2020
• Due Date: 18-Dec-2020
• Completion Date: 26-Nov-2020
• Mandate: M/428 - Standardisation Mandate addressed to CEN in the field of Postal services and equipment
• Ref Project: CEN/TR 15524:2011 - Postal services - Customer-directed information including track and trace - General concepts and definitions

Relations

• Replaces: SIST-TP CEN/TR 15524:2007 - Postal services - Customer-directed information including track and trace - General concepts and definitions
• Effective Date: 01-Dec-2011
• Replaces: SIST-TP CEN/TR 15524:2007 - Postal services - Customer-directed information including track and trace - General concepts and definitions
• Effective Date: 08-Jun-2022

Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 15524:2011
01-december-2011
1DGRPHãþD
SIST-TP CEN/TR 15524:2007
3RãWQHVWRULWYH,QIRUPDFLMVNHVWRULWYH]DVWUDQNHYNOMXþQRVVOHGHQMHPWUDFN
DQGWUDFH6SORãQLSRMPLLQGHILQLFLMH
Postal services - Customer-directed information including track and trace - General
concepts and definitions
Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-
trace - Allgemeine Konzepte und Definitionen
Services postaux - Informations orientées client incluant le suivi et la localisation -
Concepts généraux et définitions
Ta slovenski standard je istoveten z: CEN/TR 15524:2011
ICS:
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 15524:2011 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TP CEN/TR 15524:2011

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SIST-TP CEN/TR 15524:2011


TECHNICAL REPORT
CEN/TR 15524

RAPPORT TECHNIQUE

TECHNISCHER BERICHT
October 2011
ICS 03.240 Supersedes CEN/TR 15524:2006
English Version
Postal services - Customer-directed information including track
and trace - General concepts and definitions
Services postaux - Informations orientées client incluant le Postalische Dienstleistungen - Kundengesteuerte
suivi et la localisation - Concepts généraux et définitions Informationen einschließlich track-and-trace - Allgemeine
Konzepte und Definitionen


This Technical Report was approved by CEN on 28 May 2011. It has been drawn up by the Technical Committee CEN/TC 331.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2011 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15524:2011: E
worldwide for CEN national Members.

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Contents Page
Foreword .4
Introduction .5
1 Scope .6
2 Terms and definitions .7
3 Symbols and Abbreviations . 13
4 General concepts . 13
4.1 Mail communication system domains . 14
4.2 Parties, agents and their roles . 15
4.2.1 Party attribute . 17
4.2.2 Agent attribute . 17
4.3 Physical objects . 17
4.3.1 Mail item . 17
4.3.2 Mail unit . 17
4.3.3 Mail receptacle . 17
4.3.4 Mail aggregate . 18
4.3.5 Aggregate . 18
4.3.6 Mailing submission. 18
4.3.7 Induction unit . 18
4.4 Informational objects . 19
4.4.1 Mail unit attribute . 19
4.4.2 Mail receptacle attribute . 20
4.4.3 Aggregate attribute . 20
4.4.4 Aggregate catalogue . 21
4.4.5 Statement of mailing submission . 21
4.4.6 Induction unit . 22
4.4.7 Electronically exchanged message . 22
4.4.8 Observation . 22
4.4.9 Observation attribute . 22
4.4.10 Expectation . 23
4.4.11 Postal product/service . 23
4.4.12 Postal product/service attribute . 25
4.4.13 Event . 25
4.4.14 Event attribute . 27
4.5 Processes . 28
4.5.1 Mailer domain process . 28
4.5.2 Postal domain process . 31
4.5.3 Recipient domain process . 33
4.6 Interfaces . 34
5 Customer-directed information (model of usage) . 35
5.1 Observations . 36
5.1.1 Observation at outbound facility . 36
5.1.2 Observation at outbound facility dispatch . 37
5.1.3 Observation at inbound facility entry . 37
5.1.4 Observation at inbound facility processing . 38
5.1.5 Observation at customs . 38
5.1.6 Observation at delivery facility entry . 39
5.1.7 Observation at delivery to recipient. 40
5.2 Expectation . 40
5.3 Events . 41
5.3.1 Event at outbound facility . 43
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5.3.2 Event at outbound facility dispatch . 44
5.3.3 Event at inbound facility entry . 46
5.3.4 Event at inbound facility processing . 48
5.3.5 Event at customs . 49
5.3.6 Event at delivery facility entry . 51
5.3.7 Event at delivery to recipient . 53
5.4 Track and trace . 55
6 List of mail unit attributes and corresponding events . 55
7 Data Constructs: Representation of event information . 70
Annex A (informative) Example of CDI application . 72
Annex B (informative) Entity relationships diagram . 76
Bibliography . 78


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Foreword
This document (CEN/TR 15524:2011) has been prepared by Technical Committee CEN/TC 331 “Postal
Services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes CEN/TR 15524:2006.
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Introduction
Widespread proliferation of electronic, internet-based data communications provides a cost-effective platform
for the effective integration of a global mail communication system. The essence of such integration is an
automated exchange of computerised information between mailer, postal and recipient domains. Within each
of these domains there is a wealth of information that has been, or could be collected, computerised and
subsequently communicated to other domains, enhancing the overall mail system. This information is typically
information about mail units and it allows for effective control and management of the entire mail distribution
network and integration of mail communications with main business applications in postal customers IT
systems. In particular, modern postal operators employ sophisticated mail processing machinery and
supporting IT infrastructure. Computerised information describing mail units and sets undergoing postal
processing, transportation and delivery activities that already exists within postal IT systems does have
significant value for postal customers, both senders and recipients (and their authorised agents). The main
purpose of the present Technical Report is to define basic concepts associated with collection and distribution
of post-generated information to postal customers (framed using methodology of an entity-relationship model),
and to describe the content and structure of messages that can be used by posts to communicate this
information to its customers using post-mailer interface. This report, however, does not describe specific
messages and protocols that could be recommended for communicating the collected information nor the
methods of its use within sender or recipient environments.
Thus, the main objective of this document is a description of a standardised method of capturing by post and
enabling customers to access information within the postal environment. The basis of the method described in
this report is an entity–relationship model that is widely used in the design of modern computer databases. At
the heart of this model is the notion of mail units and their attributes, the values of which can be captured at
feasible and desirable locations and dates to form observations. Comparison of observations taken at different
locations and dates naturally leads to the notion of events that are triggers for the communication of
information contained in the observations to postal customers. Generalisation of the concept of observation is
the concept of expectation that provides quite a useful way to create a forecast for the future values of mail
units attributes. Together, expectations, observations and values of mail unit attributes form a basis for a
formal and broad definition of the concept of postal product or service. It is expected that more and more
postal services will be information-rich, meaning that the main added value of such services will come from
computerised information (about postal distribution process applied to mail units) that will be made available to
postal customers.
The methodology described in this report is also applicable to capturing a broad class of information that is
encountered in mail communication systems, for example information that is important for managing data
exchanges between postal operators and between postal operators and their contractors.
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1 Scope
This Technical Report consists of three parts.
The first part defines, describes and explains basic concepts typical to all mail communication systems such
as; domains, parties, agents and their role in the system, physical and informational objects, processes,
interfaces and relationships.
The first part does not cover more detailed technical aspects of the main concepts such as:
 a detailed description of mail units and sets, their attributes and methods of collection/capture of their
values;
 applications describing specific use of the information describing basic objects by mailers, postal
operators and recipients;
 data elements, data constructs and message descriptions;
 communication protocols and infrastructure for message transport including transport of messages
through a print-scan channel (or paper channel);
 message security issues related to individual messages: confidentiality and integrity of data,
authentication and non-repudiation;
 printing symbology, physical placement of data elements and symbols, their orientation and dimensions,
and inks and print quality.
The second part of this Technical Report defines the necessary and sufficient concepts for customer directed
information that can be captured by post and made accessible to customers using post-mailer interface. This
report explains and describes relationships between these concepts.
This report provides a comprehensive list of mail unit attributes that are involved in forming observations and
events significant for postal customers. This report describes a methodology suitable for the selection of
observation points within postal domain process where information collected in observations is most useful for
customers. The report does not cover:
 applications describing the use of collected event information;
 messages and protocols;
 communication infrastructure.
The third part of this Technical Report describes:
 a list of specific events knowledge of which is valuable to postal customers (mail senders and recipients)
and could be made available to such customers;
 underlying mail unit attributes that form corresponding observations;
 data construct supporting practical access to information collected within postal domain about events,
underlying observations and expectations, and in particular information about events, observations and
expectations that are valuable to postal customers.
This Technical Report also provides an example of application that demonstrates the use of specific events
and data constructs.
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This Technical Report makes use of XML schema in describing relevant data constructs. Actual
communication messages can be built from data constructs described in this report. However, this report does
not specify the structure of specific messages, nor does it preclude using mechanisms other than XML
schema to describe data constructs.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
address list selection
process of selecting a mailing address for the intended recipient of the message
2.2
agent
entity involved in any part of the provision of postal services in respect of a mail item
2.3
agent attribute
characteristic of the agent which is or can be represented by a data value
2.4
authorised third party
party that is authorised by the mail originator to receive information about the mail unit for the purpose of
potential dispute resolution concerning the mail unit between the mail originator, postal operator, carrier or
their agents and the recipient
2.5
collection (posting)
process of picking up mail units from collection boxes, postal retail facilities or the mailer domain
2.6
communication domain
domain
set of parties, agents, and processes that together play a specific functional role (such as sender, channel or
recipient) in a mail communication system
2.7
consolidator
party that is responsible for assembling mail units from a given creator together with mail units from other
creators
2.8
containerisation
process of assembling together and putting mail units into receptacles for transportation
2.9
mail creator
creator
party that is responsible for production (creation) of a mail item, a mail unit or an aggregate
2.10
customs process
series of activities comprising customs entry, customs examination, clearance, retention or refusal aimed at
processing dutiable cross-border mail units according to customs regulations
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2.11
delivery
process of transferring a mail unit from a postal operator/carrier to a recipient which may result in successful
completion or failure
2.12
destination postal operator/carrier
party responsible for accepting a mail unit from other postal operator/carrier or its contractor and for
processing and delivery of the mail unit to its final destination (a recipient or recipients)
2.13
electronically exchanged message
EEM
electronic message sent or received by a mailer or postal operator during the process of mail creation,
preparation, submission, acceptance, processing and delivery
2.14
electronic interface channel
electronic communication channel designed for the exchange of information between computers operating in
mailer, postal and recipient domains and enabled by a public or private electronic communication network
such as internet
2.15
electronic sortation
process of sorting a list of mailing addresses into groups having common characteristics (such as identical
postal codes)
2.16
event
occurrence of a significant change in the actual or predicted values of one or more attributes of an entity
2.17
event attribute
set of name-value pairs specifying a significant change(s) or a deviation(s) that trigger the event, the name
and/or identities of the parties responsible for defining these values and the rules governing the decision
concerning the occurrence of the event
2.18
expectation
set of mail unit attribute name-value pairs predicted, derived or assumed for a given date or a date range
2.19
facility entry
process of entering mail units into postal/carrier processing facilities
2.20
finishing
process of direct printing of information on (or applying labels containing information to) assembled mail units,
said information concerning payment evidence and endorsements required for the entry of finished mail units
into the postal distribution network
2.21
incoming sortation
process of sorting mail units into groups having common internal characteristics such as recipient mail stop
codes or recipient names
2.22
insertion
process of folding printed message(s), assembling the content (that includes the message and optional
additional enclosures) and inserting the entire content into a mailing envelope
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2.23
intended recipient
party that is specified in the destination address of the mail unit or otherwise uniquely identified by its
originator
2.24
list preparation (address cleansing)
process of comparing between mailing (postal) addresses in the selected address list and a standardised list
containing corrected and up-to-date postal addresses for the purpose of finding and correcting erroneous
entries in the selected list
2.25
mail aggregate
aggregate
set of mail units that satisfy specific criteria defined in the context of a particular application
2.26
aggregate attribute
characteristic of a mail aggregate which is or can be represented by a data value
2.27
aggregate catalogue
set of all attribute names of a mail aggregate
2.28
mail unit
mail item or collection of mail items which are constrained to form a physical unit
2.29
mail unit processing
collection of sequential activities such as culling, facing, cancelling, sortation, printing of ID tags, application of
forwarding labels and containerisation that are performed in postal/carrier processing facilities before mail
units are transferred for loading and transportation
2.30
mail unit attribute
characteristic of a mail unit which is or can be represented by a data value
NOTE Mail unit attributes could be a single value, a set of values including a simple range of values or a value that is
expressed as a complement to a given set of values. This means that the fact that a given mail unit does not have a
specified value can also be expressed using the concept of mail unit attribute (in this manner, for example, the values “not
within the given range” can be also expressed).
2.31
mail induction/entry
process whereby mail units are handed over to a postal operator and which results in either the postal
operator taking responsibility for the mail units concerned or rejecting all or some of the mail units presented
for hand-over
2.32
mail item
item
mail piece
postal item
indivisible mailable entity in respect of which a mail service contractor accepts an obligation to provide postal
services
2.33
mail item content
physical document or documents and/or an object contained within means of closure such as an envelope, a
box, a wrapper, and intended for the use of the recipient; all objects included in a mail item
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2.34
mail receptacle
physical device which may be used to contain or carry mail so as to assist in its handling, transportation,
storage or delivery as a unit
EXAMPLE Mailbags, trays, recipient mailbox, wheeled containers (roller cages), pallet and pallet-based containers
and airfreight containers (ULDs).
NOTE Receptacles may contain mail which is housed in other (lower level) receptacles. For example, a roller cage
may contain trays and/or bags of mail as well as individual (loose loaded) mail items and bundles. Some types of postal
receptacle (e.g. roller cages and ULDs) have a residual value; others need not (e.g. disposable trays).
2.35
mail receptacle attribute
characteristic of a mail receptacle which is or can be represented by a data value
2.36
mailing submission
mail aggregate which has a unique identification and is presented or handed over for processing, by a postal
operator, as part of a single induction unit
2.37
material interface channel
physical communication channel designed for the exchange of information between computers operating in
mailer, postal and recipient domains by printing or attaching electronically stored digital information to a mail
unit and optically or electronically scanning (capturing) information present on this entity
2.38
message preparation
process of preparing data that is designed to be sent as a message (content of a mail item) to the intended
recipient
2.39
observation
set of mail unit attribute name-value pairs captured at a given date
2.40
observation attribute
set of name-value pairs related to or characterising the observation process
2.41
opening and processing
process of mail unit opening, extracting its content (message) and processing information (or object)
contained therein
2.42
originating postal operator/carrier
party responsible for the acceptance of a mail unit or an aggregate from the mail entity/aggregate submitter
into a postal distribution network and possibly for transfer of the mail unit/aggregate to another party for
processing and delivery
2.43
originator
party that controls a mail unit’s content (i.e. the message to the recipient) and the mail unit’s destination
address and has the overall legal control and responsibility for the mail unit
2.44
party
legal entity involved in a mail communication process
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2.45
party attribute
characteristic of the party which is or can be represented by a data value
2.46
payer
party responsible for payment of charges for services rendered by a mail service contractor in respect of a
mail item
2.47
physical sortation
process of sorting mail units into groups having common characteristics (such as identical postal codes)
2.48
postal product/service
agreed-upon set of rules operating on the values of mail unit attributes governing both actions to be taken on
the mail unit and communication of observations to all authorised parties
2.49
postal product/service attribute
set of name-value pairs related to or characterising a postal product
2.50
post/carrier domain
domain of the mail unit collection, acceptance, processing, transportation and delivery that includes all parties,
agents, processes and their relationships that are involved in these activities
2.51
process in the mailer domain
series of sequential functional activities (or sub-processes) within the mailer domain resulting in a finished mail
item, a mail unit or an aggregate being ready for entry into a postal/carrier distribution network
2.52
process in the postal domain
series of sequential functional activities (or sub-processes) within the postal domain including collection,
facility entry, acceptance, processing (culling, facing, sorting), containerisation and transportation resulting in a
mail unit being delivered to a recipient, discarded or returned to the mail originator (or a party authorised by
the mail originator)
2.53
process in the recipient domain
series of sequential functional activities (or sub-proc
...