Innovation management - Fundamentals and vocabulary (ISO 56000:2020)

1.1 This document provides the vocabulary, fundamental concepts and principles of innovation management and its systematic implementation. It is applicable to:
a) organizations implementing an innovation management system or performing innovation management assessments;
b) organizations that need to improve their ability to effectively manage innovation activities;
c) users, customers and other relevant interested parties (e.g. suppliers, partners, funding organizations, investors, universities and public authorities) seeking confidence in the innovation capabilities of an organization;
d) organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in innovation management;
e) providers of training in, assessment of, or consultancy for, innovation management and innovation management systems;
f) developers of innovation management and related standards.
1.2 This document is intended to be applicable to:
a) all types of organizations, regardless of type, sector, maturity-level or size;
b) all types of innovations, e.g. product, service, process, model and method, ranging from incremental to radical;
c) all types of approaches, e.g. internal and open innovation, user-, market-, technology- and design-driven innovation activities.
This document specifies the terms and definitions applicable to all innovation management and innovation management system standards developed by ISO/TC 279.

Innovationsmanagement - Grundlagen und Begriffe (ISO 56000:2020)

Management de l’innovation - Principes essentiels et vocabulaire (ISO 56000:2020)

1.1 Le présent document fournit le vocabulaire, les concepts fondamentaux et les principes du management de l'innovation et de sa mise en œuvre systématique. Il s'applique aux:
a) organismes mettant en œuvre un système de management de l'innovation ou réalisant des examens du management de l'innovation;
b) organismes qui ont besoin d'améliorer leur aptitude à gérer efficacement des activités d'innovation;
c) utilisateurs, clients et autres parties intéressées pertinentes (par exemple fournisseurs, partenaires, organismes de financement, investisseurs, universités et autorités publiques) cherchant à s'assurer des capacités d'innovation d'un organisme;
d) organismes et parties intéressées cherchant à améliorer la communication par une compréhension mutuelle du vocabulaire utilisé dans le domaine du management de l'innovation;
e) prestataires assurant une formation, un examen ou fournissant des conseils dans le domaine du management de l'innovation et des systèmes de management de l'innovation;
f) personnes élaborant des normes de management de l'innovation et des normes apparentées.
1.2 Le présent document est destiné à s'appliquer à:
a) toutes les catégories d'organismes, quels qu'en soient la forme juridique, le secteur, le niveau de maturité ou la taille;
b) tous les types d'innovation concernant, par exemple, un produit, un service, un processus, un modèle et une méthode, allant de l'innovation incrémentale jusqu'à l'innovation radicale;
c) tous les degrés d'innovation, par exemple l'innovation interne, l'innovation ouverte et les activités d'innovation induites par les usages, le marché, la technologie et les attentes fondamentales de l'utilisateur final (design-driven).
Le présent document spécifie les termes et définitions s'appliquant à toutes les normes relatives au management de l'innovation et aux systèmes de management de l'innovation élaborées par l'ISO/TC 279.

Upravljanje inovacij - Osnove in slovar (ISO 56000:2020)

General Information

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Current Stage
6060 - Definitive text made available (DAV) - Publishing
Due Date
13-Jan-2021
Completion Date
13-Jan-2021

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SLOVENSKI STANDARD
SIST EN ISO 56000:2021
01-marec-2021
Upravljanje inovacij - Osnove in slovar (ISO 56000:2020)
Innovation management - Fundamentals and vocabulary (ISO 56000:2020)
Innovationsmanagement - Grundlagen und Begriffe (ISO 56000:2020)

Management de l’innovation - Principes essentiels et vocabulaire (ISO 56000:2020)

Ta slovenski standard je istoveten z: EN ISO 56000:2021
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.100.40 Raziskave in razvoj Research and development
SIST EN ISO 56000:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 56000:2021
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SIST EN ISO 56000:2021
EN ISO 56000
EUROPEAN STANDARD
NORME EUROPÉENNE
January 2021
EUROPÄISCHE NORM
ICS 01.040.03; 03.100.01; 03.100.40
English Version
Innovation management - Fundamentals and vocabulary
(ISO 56000:2020)

Management de l'innovation - Principes essentiels et Innovationsmanagement - Grundlagen und Begriffe

vocabulaire (ISO 56000:2020) (ISO 56000:2020)
This European Standard was approved by CEN on 13 December 2020.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 56000:2021 E

worldwide for CEN national Members.
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SIST EN ISO 56000:2021
EN ISO 56000:2021 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

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SIST EN ISO 56000:2021
EN ISO 56000:2021 (E)
European foreword

The text of ISO 56000:2020 has been prepared by Technical Committee ISO/TC 279 "Innovation

management” of the International Organization for Standardization (ISO) and has been taken over as

EN ISO 56000:2021 by Technical Committee CEN/TC 389 “Innovation Management” the secretariat of

which is held by UNE.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by July 2021, and conflicting national standards shall be

withdrawn at the latest by July 2021.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,

Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of

North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the

United Kingdom.
Endorsement notice

The text of ISO 56000:2020 has been approved by CEN as EN ISO 56000:2021 without any modification.

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SIST EN ISO 56000:2021
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SIST EN ISO 56000:2021
INTERNATIONAL ISO
STANDARD 56000
First edition
2020-02
Innovation management —
Fundamentals and vocabulary
Management de l’innovation — Principes essentiels et vocabulaire
Reference number
ISO 56000:2020(E)
ISO 2020
---------------------- Page: 7 ----------------------
SIST EN ISO 56000:2021
ISO 56000:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2020

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
---------------------- Page: 8 ----------------------
SIST EN ISO 56000:2021
ISO 56000:2020(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

3.1 General terms related to innovation .................................................................................................................................... 1

3.2 Terms related to organization.................................................................................................................................................... 4

3.3 Terms related to objective ............................................................................................................................................................. 6

3.4 Terms related to knowledge ........................................................................................................................................................ 8

3.5 Terms related to intellectual property ............................................................................................................................... 8

3.6 Terms related to innovation initiative ................................................................................................................................ 9

3.7 Terms related to performance ................................................................................................................................................10

3.8 Terms related to assessment ...................................................................................................................................................11

4 Fundamental concepts and innovation management principles ....................................................................13

4.1 General ........................................................................................................................................................................................................13

4.1.1 Rationale for engaging in innovation activities ..................................................................................13

4.1.2 Innovation activities in organizations ........................................................................................................13

4.1.3 Impact of innovations ...............................................................................................................................................14

4.2 Fundamental concepts ..................................................................................................................................................................14

4.2.1 Innovation ...................................................................... .....................................................................................................14

4.2.2 Attributes of innovation..........................................................................................................................................15

4.2.3 Concepts related to innovation.........................................................................................................................15

4.2.4 Activities and processes to achieve innovation ..................................................................................16

4.2.5 Innovation management ........................................................................................................................................17

4.2.6 Innovation management system .....................................................................................................................18

4.2.7 Relationship with other management systems ..................................................................................19

4.3 Innovation management principles ...................................................................................................................................19

4.3.1 Realization of value.....................................................................................................................................................19

4.3.2 Future-focused leaders ............................................................................................................................................20

4.3.3 Strategic direction .......................................................................................................................................................21

4.3.4 Culture ...................................................................................................................................................................................22

4.3.5 Exploiting insights .......................................................................................................................................................23

4.3.6 Managing uncertainty ..............................................................................................................................................24

4.3.7 Adaptability .......................................................................................................................................................................24

4.3.8 Systems approach ........................................................................................................................................................25

Annex A (informative) Concept relationships and their graphical representation ..........................................27

Annex B (informative) Relations to vocabulary of other organizations .......................................................................32

Bibliography .............................................................................................................................................................................................................................34

Alphabetical index of terms .....................................................................................................................................................................................36

© ISO 2020 – All rights reserved iii
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SIST EN ISO 56000:2021
ISO 56000:2020(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to

the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see

www .iso .org/ iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 279, Innovation management.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2020 – All rights reserved
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SIST EN ISO 56000:2021
ISO 56000:2020(E)
Introduction
0.1 General

An organization’s ability to innovate is recognized as a key factor for sustained growth, economic

viability, increased well-being and the development of society.

The innovation capabilities of an organization include the ability to understand and respond to changing

conditions of its context, to pursue new opportunities and to leverage the knowledge and creativity of

people within the organization in collaboration with external interested parties.

This document is intended to help the user by establishing a coherent, consistent and common

framework to:

a) understand the main terms, definitions, concepts and principles of innovation management;

b) support an organization to establish, implement, maintain and continually improve an innovation

management system and other innovation management standards; and

c) facilitate communication and create awareness of innovation activities internally and across

organizations.

Clause 3 specifies the terms and definitions that are necessary to understand innovation management

and an innovation management system.

Clause 4 provides the fundamental concepts and innovation management principles, describing why

organizations should engage in innovation activities, the main concepts regarding innovation and the

principles that an organization should consider as the basis for the effective management of innovation

activities as well as the foundation of the innovation management system.
Annex A presents the concept relationships graphically.

Annex B presents the relationship between the definitions within this document and those provided by

other policy-setting organizations.
0.2 Relationships with other innovation management standards

This document relates to the ISO 56000 family of standards, developed by ISO/TC 279, as follows:

a) ISO 56002 Innovation management — Innovation management system — Guidance, provides

guidance for organizations to establish, implement, maintain and continually improve an innovation

management system;

b) ISO 56003 Innovation management — Tools and methods for innovation partnership — Guidance,

provides guidance for organizations working together to innovate;

c) ISO TR 56004 Innovation management assessment — Guidance, provides guidance for organizations

to plan, implement and follow-up on an innovation management assessment;

d) ISO 56005 and subsequent standards provide further guidance on tools and methods to support

the implementation of an innovation management system.
1) Under preparation. Stage at the time of publication: ISO/DIS 56005.
© ISO 2020 – All rights reserved v
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SIST EN ISO 56000:2021
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SIST EN ISO 56000:2021
INTERNATIONAL STANDARD ISO 56000:2020(E)
Innovation management — Fundamentals and vocabulary
1 Scope

1.1 This document provides the vocabulary, fundamental concepts and principles of innovation

management and its systematic implementation. It is applicable to:

a) organizations implementing an innovation management system or performing innovation

management assessments;

b) organizations that need to improve their ability to effectively manage innovation activities;

c) users, customers and other relevant interested parties (e.g. suppliers, partners, funding

organizations, investors, universities and public authorities) seeking confidence in the innovation

capabilities of an organization;

d) organizations and interested parties seeking to improve communication through a common

understanding of the vocabulary used in innovation management;

e) providers of training in, assessment of, or consultancy for, innovation management and innovation

management systems;
f) developers of innovation management and related standards.
1.2 This document is intended to be applicable to:

a) all types of organizations, regardless of type, sector, maturity-level or size;

b) all types of innovations, e.g. product, service, process, model and method, ranging from incremental

to radical;

c) all types of approaches, e.g. internal and open innovation, user-, market-, technology- and design-

driven innovation activities.

This document specifies the terms and definitions applicable to all innovation management and

innovation management system standards developed by ISO/TC 279.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
3.1 General terms related to innovation
3.1.1
innovation
new or changed entity (3.2.5), realizing or redistributing value (3.7.6)

Note 1 to entry: Novelty and value are relative to, and determined by, the perception of the organization (3.2.2)

and relevant interested parties (3.2.4).

Note 2 to entry: An innovation can be a product, service, process (3.1.5), model, method, etc.

© ISO 2020 – All rights reserved 1
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SIST EN ISO 56000:2021
ISO 56000:2020(E)

Note 3 to entry: Innovation is an outcome. The word “innovation” sometimes refers to activities or processes

resulting in, or aiming for, innovation. When “innovation” is used in this sense, it should always be used with

some form of qualifier, e.g. “innovation activities”.

Note 4 to entry: For the purpose of statistical measurement, refer to the Oslo Manual 2018, 4th edition, by OECD/

Eurostat. See Annex B.2 for a comparison between the definitions of innovation by ISO and the OECD/Eurostat.

[SOURCE: ISO 9000:2015, 3.6.15, modified by using the term “entity” instead of “object” and by replacing

Notes 1 and 2 to entry with the new Notes 1 to 4 to entry.]
3.1.1.1
radical innovation
breakthrough innovation
innovation (3.1.1) with a high degree of change
Note 1 to entry: Change can relate to the entity (3.2.5) or its impact.

Note 2 to entry: Radical innovation is at the other end of the continuum to incremental innovation.

3.1.1.2
disruptive innovation

innovation (3.1.1) initially addressing less demanding needs, displacing established offerings

Note 1 to entry: Compared to established offerings, disruptive innovations are initially simpler offerings with

lower performance (3.7.1) and they are generally more cost effective, requiring fewer resources and offered at

lower cost.

Note 2 to entry: Disruption occurs when a significant ratio of users or customers have adopted the innovation.

Note 3 to entry: Disruptive innovations can create new markets and value networks by addressing new users

and deploying new business and value realization models.
3.1.2
management
coordinated activities to direct and control an organization (3.2.2)

Note 1 to entry: Management can include establishing strategies (3.3.4), policies (3.3.2) and objectives (3.3.3) and

processes (3.1.5) to achieve those objectives.

Note 2 to entry: Control can include defining roles, appointing authority, assigning tasks, establishing incentives

and rewards, and empowering and engaging people.

Note 3 to entry: The word “management” sometimes refers to people, i.e. a person or group of people with

authority and responsibility for the conduct and control of an organization. When “management” is used in this

sense, it should always be used with some form of qualifier, e.g. “top management”.

[SOURCE: ISO 9000:2015, 3.3.3, modified by adding “strategies” to Note 1 to entry and by simplifying

the text of Note 3 to entry.]
3.1.2.1
innovation management
management (3.1.2) with regard to innovation (3.1.1)

Note 1 to entry: Innovation management can include establishing an innovation vision (3.3.1.1), innovation

strategy (3.3.4.1), innovation policy (3.3.2.1) and innovation objectives (3.3.3.1), and organizational structures

and innovation processes (3.1.5.1) to achieve those objectives through planning, support, operations, performance

(3.7.1) evaluation (3.8.3) and improvement (3.1.7).
3.1.3
system
set of interrelated or interacting elements
[SOURCE: ISO 9000:2015, 3.5.1]
2 © ISO 2020 – All rights reserved
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SIST EN ISO 56000:2021
ISO 56000:2020(E)
3.1.3.1
management system

set of interrelated or interacting elements of an organization (3.2.2) to establish strategies (3.3.4),

policies (3.3.2) and objectives (3.3.3) and processes (3.1.5) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines, e.g. innovation

management (3.1.2.1), quality management, financial management, or environmental management.

Note 2 to entry: The management system elements include the organization’s structure, roles and responsibilities,

planning, support and operation.

Note 3 to entry: The scope of a management system can include the whole of the organization, specific and

identified functions of the organization, specific and identified sections of the organization, or one or more

functions across a group of organizations.

Note 4 to entry: This constitutes one of the common terms and core definitions of the high level structure for

ISO management system standards. The original definition has been modified by adding “strategies” and by

adding examples to Note 1 to entry, by replacing “system” with “management system” and adding “support” to

Note 2 to entry.
3.1.3.2
innovation system
system (3.1.3) with regard to innovation (3.1.1)

Note 1 to entry: An innovation system can be related to a country or nation, e.g. a national innovation system,

a region, an industry sector, an entire or part of an organization (3.2.2), a cluster or network of organizations, a

community of practitioners or any value network or ecosystem of various interested parties (3.2.4).

Note 2 to entry: An innovation system can include an innovation management system (3.1.3.3).

3.1.3.3
innovation management system
management system (3.1.3.1) with regard to innovation (3.1.1)

Note 1 to entry: An innovation management system can be part of a general or integrated management system of

an organization (3.2.2).
3.1.4
innovation activity
activity with regard to innovation (3.1.1)
Note 1 to entry: Innovation activities can be planned or unplanned.

Note 2 to entry: Innovation activities are directly or indirectly aiming for innovation. Not all innovation activities

result in innovation.
3.1.5
process

set of interrelated or interacting activities that use inputs to deliver an intended result

Note 1 to entry: This constitutes one of the common terms and core definitions of the high level structure for

ISO management system standards. The original definition has been modified to prevent circularity between

process and output.
3.1.5.1
innovation process
process (3.1.5) with regard to innovation (3.1.1)

Note 1 to entry: Innovation processes are generally planned and carried out under controlled conditions to

realize value (3.7.6).

Note 2 to entry: Innovation processes can be configured to suit innovation initiatives (3.6.1).

© ISO 2020 – All rights reserved 3
---------------------- Page: 15 ----------------------
SIST EN ISO 56000:2021
ISO 56000:2020(E)

Note 3 to entry: Innovation processes are designed to manage uncertainty (3.2.6) with innovation as the intended

result. Not all innovation processes result in innovation.

Note 4 to entry: An innovation process consists of several innovation activities (3.1.4). Examples of innovation

processes are identification of opportunities, creation and validation of concepts, and development and

deployment (3.6.4) of solutions.

Note 5 to entry: Innovation processes can be implemented within an organization (3.2.2) or across organizations

in the case of, e.g. collaborative innovation, innovation clusters, value networks, or ecosystems.

3.1.6
invention
new entity (3.2.5)

Note 1 to entry: An invention should be new in the sense that it has not existed before.

Note 2 to entry: An invention is created and is generally the result of intellectual work.

Note 3 to entry: An invention can be a product, service, process (3.1.5), model, method, etc.

3.1.6.1
patentable invention
invention (3.1.6) eligible for patent protection under the applicable law
3.1.7
improvement
activity to enhance performance (3.7.1)
Note 1 to entry: The activity can be recurring or singular.
[SOURCE: ISO 9000:2015, 3.3.1]
3.1.7.1
continual improvement
recurring activity to enhance performance (3.7.1)

Note 1 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2 Terms related to organization
3.2.1
top management

person or group of people who directs and controls an organization (3.2.2) at the highest level

Note 1 to entry: Top management has the power to delegate authority and provide resources within the

organization.

Note 2 to entry: If the scope of the management system (3.1.3.1) covers only part of an organization, then top

management refers to those who direct and control that part of the organization.

Note 3 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2.2
organization

person or group of people that has its own functions with responsibilities, authorities and relationships

to achieve its objectives (3.3.3)

Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation,

firm, enterprise, authority, partnership, charity or institution of any size, or part or combination thereof, whether

incorporated or not, public, or private, governmental, or non-governmental, national, or international.

4 © ISO 2020 – All rights reserved
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SIST EN ISO 56000:2021
ISO 56000:2020(E)

Note 2 to entry: This constitutes one of the common terms and core definitions of the high level structure for

ISO management system standards. The original definition has been modified by adding more examples to Note

1 to entry.
3.2.3
context of the organization

combination of internal and external issues that can have an effect on an organization’s (3.2.2) approach

to developing and achieving its objectives (3.3.3)

Note 1 to entry: In English, this concept is often referred to by other terms such as “business environment”,

“organizational environment” or “ecosystem of an organization”.

[SOURCE: ISO 9000:2015, 3.2.2, modified by removing the original Notes 1, 2 and 4 to entry.]

3.2.4
interested party

person or organization (3.2.2) that can affect, be affected by, or perceive itself to be affected by a

decision or activity
...

SLOVENSKI STANDARD
oSIST prEN ISO 56000:2020
01-oktober-2020
Upravljanje inovacij - Osnove in slovar (ISO 56000:2020)
Innovation management - Fundamentals and vocabulary (ISO 56000:2020)
Innovationsmanagement - Grundlagen und Begriffe (ISO 56000:2020)

Management de l’innovation - Principes essentiels et vocabulaire (ISO 56000:2020)

Ta slovenski standard je istoveten z: prEN ISO 56000
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.100.40 Raziskave in razvoj Research and development
oSIST prEN ISO 56000:2020 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
oSIST prEN ISO 56000:2020
---------------------- Page: 2 ----------------------
oSIST prEN ISO 56000:2020
INTERNATIONAL ISO
STANDARD 56000
First edition
2020-02
Innovation management —
Fundamentals and vocabulary
Management de l’innovation — Principes essentiels et vocabulaire
Reference number
ISO 56000:2020(E)
ISO 2020
---------------------- Page: 3 ----------------------
oSIST prEN ISO 56000:2020
ISO 56000:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2020

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
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oSIST prEN ISO 56000:2020
ISO 56000:2020(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

3.1 General terms related to innovation .................................................................................................................................... 1

3.2 Terms related to organization.................................................................................................................................................... 4

3.3 Terms related to objective ............................................................................................................................................................. 6

3.4 Terms related to knowledge ........................................................................................................................................................ 8

3.5 Terms related to intellectual property ............................................................................................................................... 8

3.6 Terms related to innovation initiative ................................................................................................................................ 9

3.7 Terms related to performance ................................................................................................................................................10

3.8 Terms related to assessment ...................................................................................................................................................11

4 Fundamental concepts and innovation management principles ....................................................................13

4.1 General ........................................................................................................................................................................................................13

4.1.1 Rationale for engaging in innovation activities ..................................................................................13

4.1.2 Innovation activities in organizations ........................................................................................................13

4.1.3 Impact of innovations ...............................................................................................................................................14

4.2 Fundamental concepts ..................................................................................................................................................................14

4.2.1 Innovation ...................................................................... .....................................................................................................14

4.2.2 Attributes of innovation..........................................................................................................................................15

4.2.3 Concepts related to innovation.........................................................................................................................15

4.2.4 Activities and processes to achieve innovation ..................................................................................16

4.2.5 Innovation management ........................................................................................................................................17

4.2.6 Innovation management system .....................................................................................................................18

4.2.7 Relationship with other management systems ..................................................................................19

4.3 Innovation management principles ...................................................................................................................................19

4.3.1 Realization of value.....................................................................................................................................................19

4.3.2 Future-focused leaders ............................................................................................................................................20

4.3.3 Strategic direction .......................................................................................................................................................21

4.3.4 Culture ...................................................................................................................................................................................22

4.3.5 Exploiting insights .......................................................................................................................................................23

4.3.6 Managing uncertainty ..............................................................................................................................................24

4.3.7 Adaptability .......................................................................................................................................................................24

4.3.8 Systems approach ........................................................................................................................................................25

Annex A (informative) Concept relationships and their graphical representation ..........................................27

Annex B (informative) Relations to vocabulary of other organizations .......................................................................32

Bibliography .............................................................................................................................................................................................................................34

Alphabetical index of terms .....................................................................................................................................................................................36

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oSIST prEN ISO 56000:2020
ISO 56000:2020(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to

the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see

www .iso .org/ iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 279, Innovation management.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
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Introduction
0.1 General

An organization’s ability to innovate is recognized as a key factor for sustained growth, economic

viability, increased well-being and the development of society.

The innovation capabilities of an organization include the ability to understand and respond to changing

conditions of its context, to pursue new opportunities and to leverage the knowledge and creativity of

people within the organization in collaboration with external interested parties.

This document is intended to help the user by establishing a coherent, consistent and common

framework to:

a) understand the main terms, definitions, concepts and principles of innovation management;

b) support an organization to establish, implement, maintain and continually improve an innovation

management system and other innovation management standards; and

c) facilitate communication and create awareness of innovation activities internally and across

organizations.

Clause 3 specifies the terms and definitions that are necessary to understand innovation management

and an innovation management system.

Clause 4 provides the fundamental concepts and innovation management principles, describing why

organizations should engage in innovation activities, the main concepts regarding innovation and the

principles that an organization should consider as the basis for the effective management of innovation

activities as well as the foundation of the innovation management system.
Annex A presents the concept relationships graphically.

Annex B presents the relationship between the definitions within this document and those provided by

other policy-setting organizations.
0.2 Relationships with other innovation management standards

This document relates to the ISO 56000 family of standards, developed by ISO/TC 279, as follows:

a) ISO 56002 Innovation management — Innovation management system — Guidance, provides

guidance for organizations to establish, implement, maintain and continually improve an innovation

management system;

b) ISO 56003 Innovation management — Tools and methods for innovation partnership — Guidance,

provides guidance for organizations working together to innovate;

c) ISO TR 56004 Innovation management assessment — Guidance, provides guidance for organizations

to plan, implement and follow-up on an innovation management assessment;

d) ISO 56005 and subsequent standards provide further guidance on tools and methods to support

the implementation of an innovation management system.
1) Under preparation. Stage at the time of publication: ISO/DIS 56005.
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INTERNATIONAL STANDARD ISO 56000:2020(E)
Innovation management — Fundamentals and vocabulary
1 Scope

1.1 This document provides the vocabulary, fundamental concepts and principles of innovation

management and its systematic implementation. It is applicable to:

a) organizations implementing an innovation management system or performing innovation

management assessments;

b) organizations that need to improve their ability to effectively manage innovation activities;

c) users, customers and other relevant interested parties (e.g. suppliers, partners, funding

organizations, investors, universities and public authorities) seeking confidence in the innovation

capabilities of an organization;

d) organizations and interested parties seeking to improve communication through a common

understanding of the vocabulary used in innovation management;

e) providers of training in, assessment of, or consultancy for, innovation management and innovation

management systems;
f) developers of innovation management and related standards.
1.2 This document is intended to be applicable to:

a) all types of organizations, regardless of type, sector, maturity-level or size;

b) all types of innovations, e.g. product, service, process, model and method, ranging from incremental

to radical;

c) all types of approaches, e.g. internal and open innovation, user-, market-, technology- and design-

driven innovation activities.

This document specifies the terms and definitions applicable to all innovation management and

innovation management system standards developed by ISO/TC 279.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
3.1 General terms related to innovation
3.1.1
innovation
new or changed entity (3.2.5), realizing or redistributing value (3.7.6)

Note 1 to entry: Novelty and value are relative to, and determined by, the perception of the organization (3.2.2)

and relevant interested parties (3.2.4).

Note 2 to entry: An innovation can be a product, service, process (3.1.5), model, method, etc.

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Note 3 to entry: Innovation is an outcome. The word “innovation” sometimes refers to activities or processes

resulting in, or aiming for, innovation. When “innovation” is used in this sense, it should always be used with

some form of qualifier, e.g. “innovation activities”.

Note 4 to entry: For the purpose of statistical measurement, refer to the Oslo Manual 2018, 4th edition, by OECD/

Eurostat. See Annex B.2 for a comparison between the definitions of innovation by ISO and the OECD/Eurostat.

[SOURCE: ISO 9000:2015, 3.6.15, modified by using the term “entity” instead of “object” and by replacing

Notes 1 and 2 to entry with the new Notes 1 to 4 to entry.]
3.1.1.1
radical innovation
breakthrough innovation
innovation (3.1.1) with a high degree of change
Note 1 to entry: Change can relate to the entity (3.2.5) or its impact.

Note 2 to entry: Radical innovation is at the other end of the continuum to incremental innovation.

3.1.1.2
disruptive innovation

innovation (3.1.1) initially addressing less demanding needs, displacing established offerings

Note 1 to entry: Compared to established offerings, disruptive innovations are initially simpler offerings with

lower performance (3.7.1) and they are generally more cost effective, requiring fewer resources and offered at

lower cost.

Note 2 to entry: Disruption occurs when a significant ratio of users or customers have adopted the innovation.

Note 3 to entry: Disruptive innovations can create new markets and value networks by addressing new users

and deploying new business and value realization models.
3.1.2
management
coordinated activities to direct and control an organization (3.2.2)

Note 1 to entry: Management can include establishing strategies (3.3.4), policies (3.3.2) and objectives (3.3.3) and

processes (3.1.5) to achieve those objectives.

Note 2 to entry: Control can include defining roles, appointing authority, assigning tasks, establishing incentives

and rewards, and empowering and engaging people.

Note 3 to entry: The word “management” sometimes refers to people, i.e. a person or group of people with

authority and responsibility for the conduct and control of an organization. When “management” is used in this

sense, it should always be used with some form of qualifier, e.g. “top management”.

[SOURCE: ISO 9000:2015, 3.3.3, modified by adding “strategies” to Note 1 to entry and by simplifying

the text of Note 3 to entry.]
3.1.2.1
innovation management
management (3.1.2) with regard to innovation (3.1.1)

Note 1 to entry: Innovation management can include establishing an innovation vision (3.3.1.1), innovation

strategy (3.3.4.1), innovation policy (3.3.2.1) and innovation objectives (3.3.3.1), and organizational structures

and innovation processes (3.1.5.1) to achieve those objectives through planning, support, operations, performance

(3.7.1) evaluation (3.8.3) and improvement (3.1.7).
3.1.3
system
set of interrelated or interacting elements
[SOURCE: ISO 9000:2015, 3.5.1]
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3.1.3.1
management system

set of interrelated or interacting elements of an organization (3.2.2) to establish strategies (3.3.4),

policies (3.3.2) and objectives (3.3.3) and processes (3.1.5) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines, e.g. innovation

management (3.1.2.1), quality management, financial management, or environmental management.

Note 2 to entry: The management system elements include the organization’s structure, roles and responsibilities,

planning, support and operation.

Note 3 to entry: The scope of a management system can include the whole of the organization, specific and

identified functions of the organization, specific and identified sections of the organization, or one or more

functions across a group of organizations.

Note 4 to entry: This constitutes one of the common terms and core definitions of the high level structure for

ISO management system standards. The original definition has been modified by adding “strategies” and by

adding examples to Note 1 to entry, by replacing “system” with “management system” and adding “support” to

Note 2 to entry.
3.1.3.2
innovation system
system (3.1.3) with regard to innovation (3.1.1)

Note 1 to entry: An innovation system can be related to a country or nation, e.g. a national innovation system,

a region, an industry sector, an entire or part of an organization (3.2.2), a cluster or network of organizations, a

community of practitioners or any value network or ecosystem of various interested parties (3.2.4).

Note 2 to entry: An innovation system can include an innovation management system (3.1.3.3).

3.1.3.3
innovation management system
management system (3.1.3.1) with regard to innovation (3.1.1)

Note 1 to entry: An innovation management system can be part of a general or integrated management system of

an organization (3.2.2).
3.1.4
innovation activity
activity with regard to innovation (3.1.1)
Note 1 to entry: Innovation activities can be planned or unplanned.

Note 2 to entry: Innovation activities are directly or indirectly aiming for innovation. Not all innovation activities

result in innovation.
3.1.5
process

set of interrelated or interacting activities that use inputs to deliver an intended result

Note 1 to entry: This constitutes one of the common terms and core definitions of the high level structure for

ISO management system standards. The original definition has been modified to prevent circularity between

process and output.
3.1.5.1
innovation process
process (3.1.5) with regard to innovation (3.1.1)

Note 1 to entry: Innovation processes are generally planned and carried out under controlled conditions to

realize value (3.7.6).

Note 2 to entry: Innovation processes can be configured to suit innovation initiatives (3.6.1).

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Note 3 to entry: Innovation processes are designed to manage uncertainty (3.2.6) with innovation as the intended

result. Not all innovation processes result in innovation.

Note 4 to entry: An innovation process consists of several innovation activities (3.1.4). Examples of innovation

processes are identification of opportunities, creation and validation of concepts, and development and

deployment (3.6.4) of solutions.

Note 5 to entry: Innovation processes can be implemented within an organization (3.2.2) or across organizations

in the case of, e.g. collaborative innovation, innovation clusters, value networks, or ecosystems.

3.1.6
invention
new entity (3.2.5)

Note 1 to entry: An invention should be new in the sense that it has not existed before.

Note 2 to entry: An invention is created and is generally the result of intellectual work.

Note 3 to entry: An invention can be a product, service, process (3.1.5), model, method, etc.

3.1.6.1
patentable invention
invention (3.1.6) eligible for patent protection under the applicable law
3.1.7
improvement
activity to enhance performance (3.7.1)
Note 1 to entry: The activity can be recurring or singular.
[SOURCE: ISO 9000:2015, 3.3.1]
3.1.7.1
continual improvement
recurring activity to enhance performance (3.7.1)

Note 1 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2 Terms related to organization
3.2.1
top management

person or group of people who directs and controls an organization (3.2.2) at the highest level

Note 1 to entry: Top management has the power to delegate authority and provide resources within the

organization.

Note 2 to entry: If the scope of the management system (3.1.3.1) covers only part of an organization, then top

management refers to those who direct and control that part of the organization.

Note 3 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2.2
organization

person or group of people that has its own functions with responsibilities, authorities and relationships

to achieve its objectives (3.3.3)

Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation,

firm, enterprise, authority, partnership, charity or institution of any size, or part or combination thereof, whether

incorporated or not, public, or private, governmental, or non-governmental, national, or international.

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Note 2 to entry: This constitutes one of the common terms and core definitions of the high level structure for

ISO management system standards. The original definition has been modified by adding more examples to Note

1 to entry.
3.2.3
context of the organization

combination of internal and external issues that can have an effect on an organization’s (3.2.2) approach

to developing and achieving its objectives (3.3.3)

Note 1 to entry: In English, this concept is often referred to by other terms such as “business environment”,

“organizational environment” or “ecosystem of an organization”.

[SOURCE: ISO 9000:2015, 3.2.2, modified by removing the original Notes 1, 2 and 4 to entry.]

3.2.4
interested party

person or organization (3.2.2) that can affect, be affected by, or perceive itself to be affected by a

decision or activity

Note 1 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2.5
entity
anything perceivable or conceivable

EXAMPLE Product, service, process (3.1.5), model (e.g. an organizational, business, operational or value

realization model), method (e.g. a marketing or management method) or a combination thereof.

Note 1 to entry: Entities can be material (e.g. an engine), immaterial (e.g. a project plan) or imagined (e.g. the

future state of the organization).

[SOURCE: ISO 9000:2015, 3.6.1, modified by replacing “object” with “entity” as the preferred term, by

adding and removing examples and by replacing “non-material” by “immaterial” in Note 1 to entry.]

3.2.6
uncertainty
state of deficiency of information, understanding, or knowledge (3.4.1)
Note 1 to entry: The deficiency can be full or partial.

Note 2 to entry: Uncertainty can be related to the consequences or likelihood of an event, or the characteristics

of an entity (3.2.5).

Note 3 to entry: Uncertainties can be managed by systematically addressing critical assumptions regarding

the consequences, likelihood, or characteristics of events and entities, to gain information, understanding and

knowledge.
3.2.7
risk
effect of uncertainty (3.2.6)

Note 1 to entry: An effect is a deviation (3.8.10) from the expected — positive or negative.

Note 2 to entry: Risk is often characterized by reference to potential "events" (as defined in ISO Guide 73:2009,

3.5.1.3) and "consequences" (as defined in ISO Guide 73:2009, 3.6.1.3) or a combination of these.

Note 3 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated "likelihood" (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.

Note 4 to entry: This constitutes one of the common terms and core definitions of the high-level structure for ISO

management system standards. The definition has been modified by substituting the original Note 2 to entry

with a separate definition of uncertainty.
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3.2.8
outsource (verb)

make an arrangement where an external organization (3.2.2) performs part of an organization’s

function or process (3.1.5)

Note 1 to entry: An external organization is outside the scope of the management system (3.1.3.1), although the

outsourced function or process is within the scope.

Note 2 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2.9
documented information

information required to be controlled and maintained by an organization (3.2.2) and the medium on

which it is contained

Note 1 to entry: Documented information can be in any format and media, and from any source.

Note 2 to entry: Documented information can refer to:
— the management system (3.1.3.1), including related processes (3.1.5);
— information created in order for the organization to operate (documentation);
— evidence of results achieved (records).

Note 3 to entry: This constitutes one of the common terms and core definitions of the high level structure for ISO

management system standards.
3.2.10
culture
shared values, beliefs and behaviours of an organization (3.2.2) or community
3.2.11
work environment
set of conditions under which work is performed
[SOURCE: ISO 9000:2015, 3.5.5, modified by removing Note 1 to entry.]
3.3 Terms related to objective
3.3.1
vision

aspiration of what an organization (3.2.2) would like to become or achieve as expressed by top

management (3.2.1)
[SOURCE: ISO 9000:2015, 3.5.10, modified by adding “achieve” to the d
...

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