EN ISO 9241-13:1998
(Main)Ergonomic requirements for office work with visual display terminals (VDTs) - Part 13: User guidance (ISO 9241-13:1998)
Ergonomic requirements for office work with visual display terminals (VDTs) - Part 13: User guidance (ISO 9241-13:1998)
Migrated from Progress Sheet (TC Comment) (2000-07-10): Following BT 125/1992, this part of ISO 9241 will undergo a parallel CEN/ISO ++ voting procedure.
Ergonomische Anforderungen für Bürotätigkeiten mit Bildschrimgeräten - Teil 13: Benutzerführung (ISO 9241-13:1998)
ISO 9241-13 beinhaltet Empfehlungen für Eigenschaften der Benutzerführung von Software-Benutzungsschnittstellen und deren Evaluierung. Benutzerführung im Sinne dieser Norm ist Information, die zusätzlich zum normalen Benutzer-Computer-Dialog auf Anforderung des Benutzers oder automatisch durch das System zur Verfügung gestellt wird. Zusätzlich zu der in ISO 9241-13 beschriebenen allgemeinen Benutzerführung werden weitere Empfehlungen zur Benutzerführung in ISO 9241-14, ISO 9241-15, ISO 9241-16 und ISO 9241-17 aufgeführt.
Exigences ergonomiques pour travail de bureau avec terminaux à écrans de visualisation (TEV) - Partie 13: Guide général pour l'utilisateur (ISO 9241-13:1998)
Ergonomske zahteve za pisarniško delo s slikovno zaslonsko opremo - 13. del: Navodila za uporabnika (ISO 9241-13:1998)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-junij-2001
Ergonomske zahteve za pisarniško delo s slikovno zaslonsko opremo - 13. del:
Navodila za uporabnika (ISO 9241-13:1998)
Ergonomic requirements for office work with visual display terminals (VDTs) - Part 13:
User guidance (ISO 9241-13:1998)
Ergonomische Anforderungen für Bürotätigkeiten mit Bildschrimgeräten - Teil 13:
Benutzerführung (ISO 9241-13:1998)
Exigences ergonomiques pour travail de bureau avec terminaux a écrans de
visualisation (TEV) - Partie 13: Guide général pour l'utilisateur (ISO 9241-13:1998)
Ta slovenski standard je istoveten z: EN ISO 9241-13:1998
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
INTERNATIONAL IS0
STANDARD 9241-I 3
First edition
1998-07-I 5
Ergonomic requirements for office work
with visual display terminals (VDTs) -
Part 13:
User guidance
Exigences ergonomiques pour travail de bureau avec terminaux 2 kcrans
de visualisation (TEV) -
Partie 13: Guidage de I’utiiisateur
Reference number
IS0 9241-13:1998(E)
IS0 9241~13:1998( E)
Page
Contents
1 .
Scope
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2 Normative references
...........................................................................................
3 Definitions
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4 Application of this part of IS0 9241
..............................................
4.1 Appropriateness of user guidance
..................................................
4.2 Applying the recommendations
................................................................
4.3 Evaluation of products
................................................
5 Common guidance recommendations
..................................................................................
5.1 Description
.........................................................
5.2 General recommendations
..........................................................
5.3 Phrasing of user guidance
..............................................................................................
6 Prompts
..................................................................................
6.1 Description
.....................................................
6.2 Prompting recommendations
7 Feedback .
..................................................................................
7.1 Description
......................................................
7.2 Feedback recommendations
...............................................................................
8 Status information
..................................................................................
8.1 Description
............................................................
8.2 Status recommendations
..............................................................................
9 Error management
..................................................................................
9.1 Description
..........................................................................
9.2 Error prevention
IO
..................................................
9.3 Error correction by the system
IO
.................................................
9.4 Error management by the user
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9.5 Error messages
......................................................................................
10 On-line help
10.1 Description .
................................................................
10.2 System-initiated help
10.3 User-initiated help .
...............................................
10.4 Presentation of help information
10.5 Help navigation and controls .
.........................................................................
10.6 Browsable help
..............................................................
10.7 Context-sensitive help
Annex A (informative) Sample procedure for assessing
..................................................................
applicability and adherence
......................................................
Annex B (informative) Bibliography
0 IS0 1998
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced
or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm, without permission in writing from the publisher.
International Organization for Standardization
Case postale 56 l CH-121 1 Geneve 20 l Switzerland
Internet iso @ iso.ch
Printed in Switzerland
ii
@ IS0 IS0 9241=13:1998(E)
Foreword
IS0 (the International Organization for Standardization) is a worldwide
federation of national standards bodies (IS0 member bodies). The work of
preparing International Standards is normally carried out through IS0
technical committees. Each member body interested in a subject for which
a technical committee has been established has the right to be represented
on that committee. International organizations, governmental and non-
governmental, in liaison with ISO, also take part in the work. IS0
collaborates closely with the international Electrotechnical Commission
(IEC) on all matters of electrotechnical standardization.
Draft International Standards adopted by the technical committees are
circulated to the member bodies for voting. Publication as an International
Standard requires approval by at least 75 % of the member bodies casting
a vote.
International Standard IS0 9241-I 3 was prepared by Technical Committee
ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-
system interaction.
IS0 9241 consists of the following parts, under the general title Ergonomic
requirements for office work with visual display terminals (VDTs):
- Part I: General introduction
- Part 2: Guidance on task requirements
- Part 3: Visual display requirements
- Part 4: Keyboard requirements
Part 5: Workstation layout and postural requirements
-
- Part 6: Guidance on the work environment
- Part 7: Requirements for display with reflections
- Part 8: Requirements for displayed colours
- Part 9: Requirements for nonkeyboard input devices
- Part 10: Dialogue principles
Pan I 1: Guidance on usability
-
- Part 12: Presentation of information
- Part 13: User guidance
- Part 14: Menu dialogues
- Part 15: Command dialogues
- Part 16: Direct manipulation dialogues
- Pat? 17: Form filling dialogues
Annexes A and B of this part of IS0 9241are information only.
. . .
IS0 9241~13:1998( E) @ IS0
Introduction
This part of IS0 9241 deals with user guidance aspects of software user
interfaces.
The main purpose of user guidance is to aid the user ’s interaction with the
system by
- promoting efficient system use;
- avoiding unnecessary mental workload;
- providing support to users to manage error situations; and
- providing support for users of different skill levels.
This part of IS0 9241 serves the following types of users:
- the designer of the user guidance, who will apply this part of
IS0 9241 during the development process;
- designers of user guidance development tools to be used by dialogue
designers;
- the buyer, who will reference this part of IS0 9241 during the product
procurement process, and whose end-users will gain from the
potential benefits provided by this part; and
- those responsible for ensuring that products meet the recommen-
dations in this part of IS0 9241.
The ultimate beneficiary of this part of IS0 9241 will be the end-user at the
visual display terminal (VDT). It was the needs of this user that provided
the ergonomic recommendations in this part of IS0 9241. Although it is
unlikely that the end-user will read this part or even know of its existence,
its application should provide user interfaces that are more usable,
consistent and that enable greater productivity.
Application of this part of IS0 9241 involves an understanding of the
intended user, the user environment and tasks. User tasks should be listed
and key tasks, defined as the most frequent and important tasks, should be
explicitly identified.
Recommendations on how to use this part of IS0 9241 can be found in
Informative Annex A.
For practical reasons, the following structure has been chosen for
presenting the user guidance recommendations:
- common guidance recommendations (see clause 5),
- prompts (see clause 6),
- feedback (see clause 7),
- status information (see clause 8),
- error management (see clause 9),
- on-line help (see clause IO).
iv
INTERNATIONAL STANDARD o ~so IS0 9241:13:1998(E)
Ergonomic requirements for office work with visual display
terminals (VDTs) -
Part 13:
User guidance
1 Scope
This part of IS0 9241 provides recommendations for user guidance attributes of software user interfaces and their
evaluation. User guidance as defined in this part of IS0 9241 is information additional to the regular user-computer-
dialogue that is provided to the user on request or is automatically provided by the system. In addition to the general
guidance provided in this part of IS0 9241, recommendations concerning dialogue-specific user guidance are
provided in IS0 9241-I 2, IS0 9241-I 4, IS0 9241-l 5, IS0 9241-16 and IS0 9241-I 7.
This part of IS0 9241 is applicable to interaction components that aid users in recovering from error conditions.
User guidance as covered by this part of IS0 9241 includes recommendations specific to prompts, feedback and
status, error management and on-line help as well as general recommendations common to all these types of user
guidance.
While user support can be provided via other means (e.g., on-line tutorials, on-line documentation, intelligent
system performance aids) these types of support are not addressed by this part of IS0 9241-13.
The recommendations in this part of IS0 9241 are formulated to be independent of applications, environment, or
implementation technology. They correspond to typical situations involving special needs for information and
actions.
As with other parts of IS0 9241, this part of IS0 9241 can apply in all or in part. For example, applications that do
not have browsable help would not need to follow recommendations concerning this class of user guidance.
2 Normative references
The following standards contain provisions which, through reference in this text, constitute provisions of this part of
IS0 9241. At the time of publication, the editions indicated were valid. All standards are subject to revision, and
parties to agreements based on this part of IS0 9241 are encouraged to investigate the possibility of applying the
most recent editions of the standards indicated below. Members of IEC and IS0 maintain registers of currently valid
International Standards.
IS0 9241-l 2: -1) Ergonomic requirements for office work with visual display terminals (VDTs) - Part 12:
Presentation of information.
IS0 9241-l 4:1997, Ergonomic requirements for office work with visual display terminals (VDTs) - Part 14: Menu
dialogues.
IS0 9241.15:1997, Ergonomic requirements for office work with visual display terminals (VDTS) - Part 15:
Command Dialogues.
-1) Ergonomic requirements for office work with visual display terminals (VDTS) - Part 16: Direct
IS0 9241-l 6:
manipulation dialcgues.
IS0 9241-I 7: -1) , Ergonomic requirements for office work with visual display terminals (VDTs) - Part 17: Form
filling dialogues.
1) To be published.
IS0 9241=13:1998(E)
3 Definitions
For the purposes of this part of IS0 9241, the following definitions apply.
3.1 browsable help: Help in which access to help is independent of the current task context. Help topics can be
accessed in the order and sequence desired by the user.
3.2 context-sensitive help: Help in which the help text or range of help topics is derived from the contextual
information associated with the user ’s task, user ’s last input, selected object, current location or the current mode
within the system or application.
Errors can include navigation errors,
3.3 error: Mismatch between the user ’s goal and the response of the system.
syntax errors, conceptual errors, etc.
error explanation, or error recovery.
3.4 error management: Means to support the user in error detection,
3.5 error prevention: Means to minimize the probability of the occurrence of errors.
3.6 feedback: Output presented to the user by the system in reaction to the user ’s input or a system event.
3.7 guidance: Dialogue elements that aid the users in achieving their intended results. Guidance can aid users in
discovering the capabilities of a system, enable the users to generate a plan for accomplishing their goals, assist
the users in accomplishing a goal, or help the users to manage error situations.
3.8 on-line help: Additional user guidance information beyond prompting, feedback, status, and error messages
that can be obtained at the user ’s initiative or at the initiative of the system. Information about features of the system
and dialogue and how they can be used to aid the user in completion of his/her task(s) is typically provided.
3.9 prompt: System output requesting input from the user.
3.10 status information: Information indicating the current state of the system.
3.11 system-initiated guidance: Guidance that is presented to the user by the system when the user has not
taken an explicit action to request the guidance.
NOTE System-initiated guidance includes
...
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