EN 15221-5:2011

Facility Management - Part 5: Guidance on Facility Management processes

This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

Facility Management - Teil 5: Leitfaden für Facility Management Prozesse

Diese Europäische Norm bietet FM Organisationen eine Anleitung für die Entwicklung und Verbesserung ihrer Prozesse zur Unterstützung der Hauptaktivitäten.
Des Weiteren legt diese Norm die wesentlichen Grundsätze dar, beschreibt übergeordnete generische FM Prozesse, führt strategische, taktische und operative Prozesse auf und bietet Beispiele zu Prozess-abläufen.
Diese Europäische Norm ist aus Hauptprozess , Bedarfsperspektive für alle an FM Prozessen Interessierten geschrieben.

Facilities management - Partie 5: Guide relatif au développement et à l'amélioration des processus

La présente Norme européenne fournit des lignes directrices aux organisations de FM sur le développement et l’amélioration de leurs processus pour soutenir les processus principaux.
La présente norme établit également des principes de base, décrit des processus de FM génériques de haut niveau, répertorie des processus stratégiques, tactiques et opérationnels, et fournit des exemples de flux de travaux de processus.
Sur la base de processus principaux, la norme est rédigée dans une perspective de demande et s’adresse à toutes les parties prenantes dans les processus de FM.

Upravljanje objektov in storitev - 5. del: Navodilo za procese upravljanja objektov in storitev

Ta evropski standard podaja navodila za organizacije FM za razvoj in izboljšavo njihovih procesov za podporo glavnim procesom.
Ta standard prav tako postavlja osnovna načela, opisuje splošne procese visoke stopnje FM, navaja strateške, taktične in delovne procese ter podaja primere procesov poteka dela.
Ta standard izhaja iz glavnih procesov in perspektive zahtev ter je napisan za občinstvo vseh zainteresiranih strani v procesih FM.

General Information

• Status: Published
• Publication Date: 18-Oct-2011
• ICS: 03.080.99 - Other services
• ICS: 35.240.99 - IT applications in other fields
• ICS: 91.140.01 - Installations in buildings in general
• Technical Committee: CEN/TC 348 - Facility management
• Drafting Committee: CEN/TC 348/WG 5 - Processes in Facility Management
• Current Stage: 9093 - Decision to confirm - Review Enquiry
• Completion Date: 06-Oct-2021
• Ref Project: SIST EN 15221-5:2011 - Facility Management - Part 5: Guidance on Facility Management processes

Relations

• Revised: prEN 15221-5 - Facility Management - Part 5: Guidance on Facility Management processes
• Effective Date: 04-Oct-2017

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Upravljanje objektov in storitev - 5. del: Navodilo za procese upravljanja objektov in storitevFacility Management - Teil 5: Leitfaden für Facility Management ProzesseFacilities management - Partie 5 : Guide relatif au développement et à l'amélioration des processusFacility Management - Part 5: Guidance on Facility Management processes91.040.01Stavbe na splošnoBuildings in general03.080.99Druge storitveOther servicesICS:Ta slovenski standard je istoveten z:EN 15221-5:2011SIST EN 15221-5:2011en,de01-december-2011SIST EN 15221-5:2011SLOVENSKI
STANDARD



SIST EN 15221-5:2011



EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15221-5
October 2011 ICS 03.080.99; 91.140.01 English Version
Facility Management - Part 5: Guidance on Facility Management processes
Facilities management - Partie 5: Guide relatif au développement et à l'amélioration des processus
Facility Management - Teil 5: Leitfaden für Facility Management Prozesse This European Standard was approved by CEN on 8 July 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15221-5:2011: ESIST EN 15221-5:2011



EN 15221-5:2011 (E) 2 Contents Page Foreword .3Common Introduction for the European Standards EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6 .4Introduction to Guidance on Facility Management Processes .61Scope .72Normative references .73Terms and definitions .74Principles of Facility Management processes .94.1General .94.2Summary .94.3Basic principles . 104.4Facility management processes . 114.5Structure of FM Processes . 115Developing Facility Management Processes . 155.1Introduction . 155.2The importance of Facility Management processes . 165.3Facility Management processes at a strategic level . 175.4Facility Management processes at a tactical level .
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