ISO 16192:2010
(Main)Space systems — Experience gained in space projects (Lessons learned) — Principles and guidelines
Space systems — Experience gained in space projects (Lessons learned) — Principles and guidelines
ISO 16192:2010 outlines lessons learned principles and guidelines that are applicable in all space project activities (management, technical, quality, cost and schedule). The application of ISO 16192:2010 is intended to be included in the supplier quality management system, but can be tailored in individual contracts as agreed by the customer and supplier, depending on the content of each project (size, technological level and novelty, particular organization, participants, etc.), and the interest and usefulness of the related information. The lessons learned information can result from any situations which might be encountered in similar contexts for future projects, i.e. undesirable experiences that need to be avoided; strategies, rules, principles of design, validation, tests and operations that proved to be successful or necessary. ISO 16192:2010 neither endorses nor recommends the transmission of company proprietary information to external entities as part of a lessons learned process. Implementing a formal lessons learned process as outlined in ISO 16192:2010 makes it possible to capture and benefit from this information. The lessons learned activity is an important contribution to the processing of the preventive and corrective actions specified in ISO 9001 and ISO 17666. ISO 16192:2010 also provides lessons learned processes and suggested lessons learned forms.
Systèmes spatiaux — Évaluation de la connaissance pratique — Principes et lignes directrices
General Information
Relations
Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 16192
First edition
2010-06-15
Space systems — Experience gained in
space projects (Lessons learned) —
Principles and guidelines
Systèmes spatiaux — Évaluation de la connaissance pratique —
Principes et lignes directrices
Reference number
ISO 16192:2010(E)
©
ISO 2010
---------------------- Page: 1 ----------------------
ISO 16192:2010(E)
PDF disclaimer
This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but
shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat
accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In
the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.
COPYRIGHT PROTECTED DOCUMENT
© ISO 2010
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2010 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 16192:2010(E)
Contents Page
Foreword .iv
Introduction.v
1 Scope.1
2 The role of a lessons learned activity .1
2.1 General .1
2.2 Identification and collection.2
2.3 Analysis, classification and issuing of recommendations .2
2.4 Recording.2
2.5 Information availability .2
3 Lessons learned management.2
3.1 The main applications of the lessons learned.2
3.2 Information sources for the lessons learned .3
4 The lessons learned process .3
4.1 General .3
4.2 Process steps .3
4.3 Description of lessons learned process steps.4
5 Content of the lessons learned record.5
5.1 General .5
5.2 Detailed content.5
6 Lessons learned implementation .6
6.1 General .6
6.2 Application .6
6.3 Responsibility .6
7 Effectiveness of the lessons learned process .6
Annex A (informative) Lessons learned process.7
Annex B (informative) Generic lessons learned forms .8
Annex C (informative) Short lessons learned form .11
Bibliography.12
© ISO 2010 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO 16192:2010(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 16192 was prepared by Technical Committee ISO/TC 20, Aircraft and space vehicles, Subcommittee
SC 14, Space systems and operations.
iv © ISO 2010 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 16192:2010(E)
Introduction
In order to improve the quality of products and to work efficiently, it is important to consider past experiences
and how the knowledge of those experiences is transmitted. The aim is to decrease errors (in terms of both
quantity and gravity), improve working methods and decrease risks of nonconformity to specified objectives
(management, technical, quality, costs and schedules).
In the process of lessons learned, future space projects or programmes are intended to draw benefit from past
experience, by capturing and communicating knowledge from the past through recording, classifying and
making the information available.
An efficient processing of lessons learned is considered essential for
⎯ ongoing efficiency and quality improvement inside any organization, and
⎯ successful project management.
© ISO 2010 – All rights reserved v
---------------------- Page: 5 ----------------------
INTERNATIONAL STANDARD ISO 16192:2010(E)
Space systems — Experience gained in space projects
(Lessons learned) — Principles and guidelines
1 Scope
This International Standard outlines lessons learned principles and guidelines that are applicable in all space
project activities (management, technical, quality, cost and schedule).
The application of this International Standard is intended to be included in the supplier quality management
system, but can be tailored in individual contracts as agreed by the customer and supplier, depending on
⎯ the content of each project (size, technological level and novelty, particular organization, participants,
etc.), and
⎯ the interest and usefulness of the related information.
The lessons learned information can result from any situations which might be encountered in similar contexts
for future projects, i.e.
⎯ undesirable experiences that need to be avoided;
⎯ strategies, rules, principles of design, validation, tests and operations that proved to be successful or
necessary.
This International Standard neither endorses nor recommends the transmission of company proprietary
information to external entities as part of a lessons learned process.
Implementing a formal lessons learned process as outlined in this International Standard makes it possible to
capture and benefit from this information.
The lessons learned activity is an important contribution to the processing of the preventive and corrective
actions specified in ISO 9001 and ISO 17666.
This International Standard also provides lessons learned processes and suggested lessons learned forms.
2 The role of a lessons learned activity
2.1 General
The main activities of a lessons learned process are as follows:
a) to identify and collect,
b) to analyse, classify and issue recommendations,
c) to record, and
d) to make information available.
© ISO 2010 – All rights reserved 1
---------------------- Page: 6 ----------------------
ISO 16192:2010(E)
The outputs of the activity are as follows:
⎯ root event background,
⎯ lessons learned, and
⎯ recommendations.
2.2 Identification and collection
The lessons learned are established by identifying the knowledge acquired from experiences relative to the
organization and the management of a project.
2.3 Analysis, classification and issuing of recommendations
Rough data, information, or experiences that have been identified and collected should be analysed for
lessons learned cases or events.
Lessons learned should be classified by type, e.g. management, safety, quality, engineering and programme
phase.
The recommendations related to a lesson learned (e.g. causes of anomalies, rules of design) should be
included in appropriate standards or reference documents.
2.4 Recording
The lessons learned outputs should be recorded by the organization in a database. This information includes
at least the following:
⎯ facts,
⎯ cause,
⎯ consequence, and
⎯ recommendations for future action.
2.5 Information availability
Information should be made available, as necessary, by referring to a collection of data and by consulting a
shared database. External provision of data should be in accordance with agreements between the customer
and supplier. This database should include any information considered by the participants to be useful for
ongoing or future project activities.
The database should be searchable by domain, type of project, period and type of anomaly.
3 Lessons learned management
3.1 The main applications of the lessons learned
Lessons learned should be systematically applied in the following situations:
a) before the start of a space project;
EXAMPLE Information about costs and duration, technical performance and quality of previous projects are made
available to a new project.
2 © ISO 2010 – All rights reserved
---------------------- Page: 7 ----------------------
ISO 16192:2010(E)
b) transition from one phase to another phase;
EXAMPLE The lesson learned during phase B (definition phase) or C (development phase) is that a qualification of
an advanced technology is followed by specific inspection during manufacturing.
c) when the results from one project could benefit another coexisting project;
EXAMPLE The lesson learned from analysis of a component in a given project is directly beneficial to another
project.
d) when the knowledge of one field can benefit another.
EXAMPLE The lessons learned from analysis of defects or failures during integration and tests result in
improvement of the specifications of a contract.
3.2 Information sources for the lessons learned
The search for useful information is an essential step to developing lessons learned.
Suggested sources of useful information include the following:
⎯ opinions of spe
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.