Airport and aviation security services

This European Standard specifies service requirements for quality in organisation, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to civil aviation security services. It lays down quality criteria for the delivery of civil aviation security services requested by public and private clients or buyers. This European Standard is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of civil aviation security services.

Flughafen- und Luftsicherheitsdienstleistungen

Die vorliegende Dienstleistungsnorm legt Anforderungen an Qualität in Bezug auf Organisation, Vorgänge,
Personal und Verwaltung eines Sicherheitsdienstleisters/Sicherungsdienstleisters und/oder seiner unabhängigen
Zweigstellen und Niederlassungen nach Handelsrecht als Anbieter von Sicherheitsdienstleistungen/
Sicherungsdienstleistungen für die Zivilluftfahrt fest.
Sie legt Qualitätskriterien für das Erbringen von Sicherheitsdienstleistungen/Sicherungsdienstleistungen für
die zivile Luftfahrt fest, die von öffentlichen und privaten Kunden oder Abnehmern nachgefragt werden. Diese
Norm ist geeignet für die Auswahl, Zuteilung, Auftragsvergabe an und Kontrolle des (den) am besten
geeigneten Anbieters von Sicherheitsdienstleistungen/Sicherungsdienstleistungen für die Zivilluftfahrt.

Offre de services de sûreté aéronautique

La présente norme de service spécifie les exigences de qualité relatives à l'organisation, aux processus, au personnel et à la gestion d'un prestataire de services de sécurité et/ou de ses succursales et établissements indépendants en vertu du droit commercial, agissant en tant que prestataire en matière de services de sûreté de l'aviation civile.
Elle spécifie des critères de qualité relatifs à la prestation des services de sûreté de l'aviation civile demandés par des clients ou acheteurs publics et privés. La présente norme est adaptée à la sélection, l'attribution, l'adjudication et la revue du prestataire de services de sûreté de l'aviation civile le plus approprié.

Letališka in zračna varnostna storitev

Ta evropski standard določa storitvene zahteve za kakovost pri organizaciji, postopkih, osebju in upravljanju izvajalca varnostnih storitev in/ali njegovih neodvisnih podružnicah in ustanovah v skladu z gospodarskim pravom in trgovino kot izvajalca varnostnih storitev v civilnem letalstvu. Določa merila kakovosti za izvajanje varnostnih storitev v civilnem letalstvu, ki jih zahtevajo javne in zasebne stranke ali kupci. Ta evropski standard je primeren za izbor, dodelitev, oddajo in preverjanje najprimernejšega izvajalca varnostnih storitev v civilnem letalstvu.

General Information

Status
Published
Publication Date
12-Sep-2011
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
30-Aug-2011
Due Date
04-Nov-2011
Completion Date
13-Sep-2011

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2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Flughafen- und LuftsicherheitsdienstleistungenOffre de services de sûreté aéronautiqueAirport and aviation security services13.310Varstvo pred kriminalomProtection against crime03.080.20Storitve za podjetjaServices for companiesICS:Ta slovenski standard je istoveten z:EN 16082:2011SIST EN 16082:2011en,de01-oktober-2011SIST EN 16082:2011SLOVENSKI
STANDARD



SIST EN 16082:2011



EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16082
August 2011 ICS 03.080.20; 13.310 English Version
Airport and aviation security services
Offre de services de sûreté aéronautique
Flughafen- und Luftsicherheitsdienstleistungen This European Standard was approved by CEN on 8 July 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16082:2011: ESIST EN 16082:2011



EN 16082:2011 (E) 2 Contents Page Foreword .31 Scope .42 Normative references .43 Terms and definitions .44 Subcontractors .65 Temporary or leased workers .66 Quality related to the organisation of the provider .66.1 General .66.2 Organisation .66.2.1 Structure and organisation .66.2.2 Financial and economic capacity .76.2.3 Incident preparedness and operational continuity management .76.2.4 Human resources management .76.2.5 Insurances . 106.2.6 References . 106.2.7 Corporate governance . 106.2.8 Contract . 117 Staff . 117.1 Personnel selection (operational) . 117.1.1 Methodology . 117.2 Recruiting . 137.2.1 General . 137.2.2 Individual/personal file . 137.3 Training . 137.3.1 References on training . 137.3.2 Additional training requirements . 147.3.3 Training policy and methodology . 147.3.4 Basic training . 147.3.5 Specialized training . 177.3.6 Supervisory training . 197.3.7 Structured on-the-job training . 207.3.8 Refresher training . 207.3.9 Testing of training. 217.3.10 Training data . 217.3.11 Evaluation of training results . 227.3.12 Trainers responsibilities . 228 Contract . 228.1 Contract management/operations . 228.1.1 Quality management system . 228.1.2 Contract manager . 228.1.3 On-site management . 228.1.4 Customer responsibility . 228.1.5 Operational plan and roistering . 238.2 Equipment, systems, vehicles and dogs . 238.3 Cooperation with other relevant parties . 238.4 Confidentiality . 239 Lost and found property policy . 24Annex A (informative)
A - deviations . 25Bibliography . 26SIST EN 16082:2011



EN 16082:2011 (E) 3 Foreword This document (EN 16082:2011) has been prepared by Technical Committee CEN/TC 384 “Airport and aviation security services”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2012, and conflicting national standards shall be withdrawn at the latest by February 2012. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. SIST EN 16082:2011



EN 16082:2011 (E) 4 1 Scope This European Standard specifies service requirements for quality in organisation, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to civil aviation security services. It lays down quality criteria for the delivery of civil aviation security services requested by public and private clients or buyers. This European Standard is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of civil aviation security services. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 15602:2008, Security service providers — Terminology EN 15713:2009, Secure destruction of confidential material — Code of practice 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 aviation security combination of measures and human and material resources intended to safeguard civil aviation against acts of unlawful interference that jeopardise the security of civil aviation NOTE This definition is taken from Regulation (EC) No. 300/2008, Article 3, 2. (Official Journal of the EC L97/74). 3.2 civil aviation any air operation carried out by civil aircraft, excluding operations carried out by state aircraft referred to in
Article 3 of the Chicago Convention on International Civil Aviation NOTE This definition is taken from Regulation (EC) No. 300/2008, Article 3, 1. (Official Journal of the EC L97/74). 3.3 customer public and/or private client or buyer of security services related to civil aviation 3.4 provider security service company and/or its independent branches and establishments under commercial law and trade offering civil aviation security services and employing license security officers/security guards and other security personnel 3.5 security officer/security guard person who is paid a fee, wage or salary and is trained and screened and performs one or more of the following functions:  prevention or detection of intrusion, unauthorized entry (access control) or activity, vandalism or trespass on public or private property; SIST EN 16082:2011



EN 16082:2011 (E) 5  prevention or detection of theft, loss, embezzlement, misappropriation or concealment of merchandise, money, bonds, stocks, notes or valuable documents or papers;  protection of individuals from bodily harm;  environmental protection and management in rural and maritime domains;  enforcement of (whilst obeying) established company rules, regulations, policies and practices related to crime reduction;  reporting and apprehension of violators as defined by national law [EN 15602:2008] 3.6 license security officer/security guard security officer/security guard licensed by the appropriate authority [EN 15602:2008] 3.7 ancillary staff all security company staff not directly employed in duties falling within the definition of a license security officer/guard or relevant employment who may have access to information of a confidential nature [EN 15602:2008] 3.8 security screening process of checking history and background of employees and potential employees [EN 15602:2008] 3.9 security vetting verification by the national authority of the judicial and criminal record of employees and potential employees [EN 15602:2008] 3.10 corporate governance system of structuring, operating, directing and controlling a provider with a view to achieving long term strategic goals to satisfy shareholders, creditors, employees, customers and suppliers, and complying with the applicable legal and regulatory requirements, apart from meeting environmental and local community needs NOTE Corporate Governance Code indicates an internal system encompassing policies, processes and people, which serves the needs of shareholders and other stakeholders, by directing and controlling management activities with good business savvy, objectivity, accountability and integrity. 3.11 incident preparedness and operational continuity management systematic and coordinated activities and practices through which an organization optimally manages its risks and the associated potential threats and impacts there from
3.12 refresher training systematic and regular training program to maintain and update previously achieved skills SIST EN 16082:2011



EN 16082:2011 (E) 6 NOTE Refresher training includes recurrent training according to EC regulation 300/2008 and EC regulation 185/2010. [EN 15602:2008] 3.13 screening application of technical or other means which are intended to identify and/or detect prohibited articles NOTE Definition according to article 3.8 of EC regulation 300/2008. 4 Subcontractors When the provider subcontracts any element of its services, the provider is responsible for the subcontractor meeting all the requirements of this European Standard. 5 Temporary or leased workers When the provider is using temporary workers, it is the provider’s responsibility for both the temporary work agency and temporary work agents to meet all the requirements of this European Standard. 6 Quality related to the organisation of the provider 6.1 General The provider shall be authorised by the competent authorities to provide civil aviation security services. A provider shall only provide private security services for which the provider has obtained the necessary authorization from the competent authority. 6.2 Organisation 6.2.1 Structure and organisation The provider shall disclose information to the potential customer about its organisational structure, the range of services it provides and the length of time it has been operating in civil aviation security. The provider shall:  have a management structure showing command control and accountability at each level of operation;  clearly communicate structures and procedures to all operational levels;  have certification by national or international regulations, if required;  operate a complaints management system in accordance with national quality management systems;  have secure storage of important and confidential documents related to the contract;  operate under confidentiality management of information and data related to the business;  provide rules for making contract information available to third parties; SIST EN 16082:2011



EN 16082:2011 (E) 7  have an operational presence at the site of the provision of the service for the duration of the contract, or at least for the duration of the execution of the services;  disclose the structure of its ownership as well the Curricula Vitae of its management;  disclose upon request of a potential customer any unspent criminal convictions or undischarged bankruptcy of a principal or director;  give information on its membership in professional organisations. If requested, the provider shall demonstrate the above to the customer before signing the contract. The provider can disclose to the potential customer other relevant information such as on other certification. The provider shall demonstrate that it will be able to employ enough screened, certified and trained personnel at the start of the contract to fulfil all of its contractual obligations. 6.2.2 Financial and economic capacity The provider shall disclose the following information to the potential customer regarding:  balance sheets and profit and loss statements for the past three financial years, if their publication is compulsory under the legislation or practice in the country in which the applicant is registered;  valid tax clearance certificates where relevant;  current bankers references;  clearance certificates from social security authorities with regard to necessary social security fees where relevant. 6.2.3 Incident preparedness and operational continuity management The provider shall establish a documented business continuity policy including operational contingency plans.
6.2.4 Human resources management 6.2.4.1 General The provider shall have a human resources policy in place which shall include:  respect of labour and social law and conventions (such as collective labour agreements);  respect and compliance of health and safety law;  information/data on staff structure, staff numbers (operational and administrative staff, the level of staff turnover among full-time, part-time and temporary staff and the evolution of employee turnover over the last three years);  recruitment policy including job description;  retention of staff;  career development;  training policy; SIST EN 16082:2011



EN 16082:2011 (E) 8  management of absentees;  equal opportunities;  disciplinary procedures;  inspection/supervision;  operational management;  staff satisfaction;  staff representation (participation in decision-making). 6.2.4.2 Staff motivation In addition to ECAC Document 30, measures for motivating security staff shall at least include the following topics:  motivational theories;  responsibility on the job;  self management (shift work, boredom);  communication on the job (dealing with passenger/staff);  safety consciousness. 6.2.4.3 Personnel performance management policy The provider shall implement a clearly defined personnel performance management policy. 6.2.4.4 Terms and conditions of employment Personnel shall only be employed by the provider through a written employment contract signed by both parties. This contract shall state the terms and conditions of employment, which shall at least include details of the following:  job title;  effective start date;  a probationary period, if required;  a provisional period subject to individual security screening;  pay and allowances in accordance with existing and applicable rates in force;  hours and days of work;  leave entitlement;  conditions of payment during absences through illness; SIST EN 16082:2011



EN 16082:2011 (E) 9  pension entitlement;  industrial injuries procedures;  the address of the organisations;  equipment and/or clothing supplied;  disciplinary and appeals procedures;  terms of notice of termination of employment. 6.2.4.5 Breach of terms and conditions of employment The following elements shall constitute a breach of terms and conditions of employment:  neglects to complete a required task at work promptly and diligently, without sufficient cause;  leaves a place of work without permission, or without sufficient cause;  makes or signs any false statements, of any description;  destroys, alters or erases documents or records without permission;  divulges matters confidential to the organisation or customer, either past or present, without permission;  receives gratuities or other consideration form any person, fails to account for equipment, monies or properties received in connection with the business;  is uncivil to persons encountered in the course of duties or misuses authority in connection with business;  uses uniform, equipment or identification without permission;  reports for duty under the influence of alcohol or restricted drugs, or uses these whilst on duty;  fails to notify the organization immediately of any conviction for a criminal or motoring offence, or any law enforcement caution or any summons or charge with any offence;  permits unauthorised access to the customer’s premises to any person;  carries off equipment not issued as essential to an employee’s duties or uses a customer’s equipment or facilities without permission;  does not respect or violates the customer policies, regulations and guidelines. 6.2.4.6 Identification of personnel The provider shall ensure that all his personnel can be identified as being employed by him. The identification shall include the following elements, in a clearly visible way:  identification details of the provider;  identification details of the license security officer/security guard;  the identity card’s expiry date; SIST EN 16082:2011



EN 16082:2011 (E) 10  a photograph of the license security officer/security guard. The provider shall ensure that all his personnel comply with all national and international legislation related to identification of personnel. Security providers shall have strict procedures for managing issuing, delivering, withdrawing, renewing and keeping records and tracks, disposing of badges and for keeping all concerned parties informed. 6.2.4.7 Uniform Providers shall comply with national regulations regarding uniforms. When on duty, license security officers/security guards shall wear the uniform supplied by the provider and/or the customer. License security officer's/security guard's uniforms shall clearly display the insignia of the provider. Uniforms shall be readily distinguishable from those of the civil emergency services or armed forces. When and where necessary, PPE shall be worn in line with international or national regulations or as agreed with the customer. Providers shall ensure that staff maintain an appropriate standard of appearance relevant to their duties. Provisions of this paragraph will not be applied to non-uniformed license security officers/security guards as allowed by national regulations. 6.2.5 Insurances Providers shall comply with national regulations regarding insurances. Insurances of the provider shall cover the following:  accidents to employees while on duty;  general liability;  social security/public liability;  specific aviation security insurance. The provider shall disclose information to the customer regarding its policy and views towards third party liability. The provider shall ensure there is sufficient evidence of appropriate insurance cover for the customer. When using sub-contractors, the provider shall ensure that sufficient insurance to cover commensurate with the business undertaken. 6.2.6 References The provider shall disclose all necessary relevant references to the customer. 6.2.7 Corporate governance The provider shall have a governance policy or equivalent and shall establish proof of it. EXAMPLE Governance policy or equivalent includes for example: SIST EN 16082:2011



EN 16082:2011 (E) 11  code of conduct for directors and employees;  internal and external control procedures and audits;  reporting arrangements – financial and operational;  strategic and corporate planning. 6.2.8 Contract A contract shall be written and signed by both parties (see also Clause 8). The contract shall state the rights and obligations of the provider and the customer including respective liabilities and responsibilities and financial and economic aspects. It shall also mention agreement between parties regarding sub-contracting. 7 Staff 7.1 Personnel selection (operational) 7.1.1 Methodology 7.1.1.1 General The provider shall have documented processes for the identification, selection and recruitment of personnel. 7.1.1.2 Function profile A job description and assignment instruction for each function shall be available. 7.1.1.3 Publicity of needed profiles If requested by the customer, the provider shall provide information on the policy of identifying potential candidates. 7.1.1.4 Criteria to be fulfilled for employment All candidates shall meet all national legal conditions for employments in aviation security. Criteria shall include:  valid ID – recognized official identification;  minimum legal age for employment;  certificate of good conduct;  security vetting;  medical certificate required where relevant to the job description;  necessary interpersonal skills relevant to activity to be undertaken;  language skills in the relevant working language(s);  eligibility for all necessary needed IDs or other required documentation. SIST EN 16082:2011



EN 16082:2011 (E) 12 The provider shall make sure that all the criteria are met, at any stage of the recruitment process. 7.1.1.5 Selection The provider shall ensure each candidate completes a written application document containing the following information:  personal data;  educational background;  professional experience;  employment and personal references;  details on work and residence permits, if applicable;  statement on criminal records, if applicable;  driver's license details, if applicable;  general information on physical and/or medical condition applicable to the job description;  geographical mobility. 7.1.1.6 Interview The provider shall conduct with every eligible candidate an interview. This interview shall be conducted by a competent recruitment officer. The provider shall use an interview assessment form. The interview assessment form shall include as a minimum the following criteria:  application form verification;  understanding of the job and its requirements;  motivational assessment;  appearance;  personality characteristics;  communication skills;  language skills;  social attitudes (work, security, colleagues, superiors, customer service and team spirit);  integrity;  personal interests;  inform candidate of wage, job description and company details. SIST EN 16082:2011



EN 16082:2011 (E) 13 7.2 Recruiting 7.2.1 General Providers shall ensure that only candidates having met all the requirements set out in this European Standard enter the company in order to do civil aviation security services. 7.2.2 Individual/personal file 7.2.2.1 General An individual file shall be established and maintained for each security staff member. The file shall contain all documents, certificates, proofs and other information related to the individual as required by this European Standard and/or by law. 7.2.2.2 Psychometric and psycho-technical tests Psychometric and psycho-technical tests shall be recommended to be used as an additional selection tool where applicable and feasible. 7.2.2.3 Career opportunities The provider shall inform personnel entering the company about career opportunities. 7.3 Training 7.3.1 References on training Training of security staff shall take into account the following:  EN 15602:2008, Security service providers — Terminology. Additional information for the training of the security staff is given in the following documents:  Directive 95/46/EC of the European Parliament and of the Council of the 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the field of movement of such data;  Regulation (EC) No. 300/2008 of the European Parliament and of the Council of 11 March 2008 on common rules in the field of civil aviation security and repealing Regulation (EC) No. 2320/2002 (Text with EEA relevance) ;  Commission Regulation (EC) No. 272/2009 of 2 April 2009 supplementing the common basic standards on civil aviation security laid down in the Annex to Regulation (EC) No 300/2008 of the European Parliament and of the Council;  Commission Regulation (EC) No. 185/2010 of 4 March 2010 laying down detailed measures for the implementation of the common basic standards on aviation security;  International Civil Aviation Organization (ICAO) — Annex 17 to the Convention on International Civil Av
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