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EN ISO 9241-210:2010

(Main)

Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010)

Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010)

ISO 9241-210:2010 provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human–system interaction.

Ergonomie der Mensch-System-Interaktion - Teil 210: Prozess zur Gestaltung gebrauchstauglicher interaktiver Systeme (ISO 9241-210:2010)

Dieser Teil der ISO 9241 legt Anforderungen fest und gibt Empfehlungen für menschzentrierte Gestaltungs-grundsätze und -aktivitäten für den gesamten Lebenszyklus rechnergestützter interaktiver Systeme. Er ist für Manager von Gestaltungsprozessen gedacht und behandelt Mittel, mit Hilfe derer sowohl Hardware- als auch Softwarekomponenten von interaktiven Systemen die Mensch-System-Interaktion verbessern können.
ANMERKUNG 1 Rechnergestützte interaktive Systeme sind in Größe und Komplexität unterschiedlich. Beispiele dafür sind Standard-Softwareprodukte, kundenspezifische Bürosysteme, Prozessleitsysteme, automatisierte Banksysteme, Webseiten und Webanwendungen sowie Verbraucherprodukte wie beispielsweise Verkaufsautomaten, Mobiltelefone und Digitalfernsehen. In diesem Teil der ISO 9241 werden derartige Systeme im Allgemeinen als Produkte, Systeme oder Dienste bezeichnet, wenngleich aus Gründen der Vereinfachung manchmal nur ein Begriff verwendet wird.
Dieser Teil der ISO 9241 gibt einen Überblick über menschzentrierte Gestaltungsaktivitäten. Er enthält weder Einzelheiten zu Verfahren und Techniken, die für eine menschzentrierte Gestaltung erforderlich sind, noch werden Gesundheits- und Sicherheitsaspekte im Detail behandelt. Obwohl Planung und Management einer menschzentrierten Gestaltung angesprochen werden, behandelt ISO 9241-210 nicht sämtliche Aspekte des Projektmanagements.
Die Informationen in diesem Teil der ISO 9241 sind für diejenigen gedacht, die für Planung und Management von Projekten zur Gestaltung und Entwicklung interaktiver Systeme verantwortlich sind. Deshalb werden spezifische arbeitswissenschaftliche und ergonomische Fragestellungen nur in dem Umfang behandelt, der erforderlich ist, um es diesem Personenkreis zu ermöglichen, deren Relevanz und Bedeutung im Gestaltungsprozess als Ganzes zu verstehen.

Ergonomie de l'interaction homme-système - Partie 210: Conception centrée sur l'opérateur humain pour les systèmes interactifs (ISO 9241-210:2010)

L'ISO 9241-210:2010 fournit des exigences et des recommandations relatives aux principes et aux activités de conception centrée sur l'opérateur humain, intervenant tout au long du cycle de vie des systèmes informatiques interactifs. Elle est destinée à être utilisée par les responsables de la gestion des processus de conception, et traite des manières dont les composants matériels et les logiciels des systèmes interactifs permettent d'améliorer l'interaction homme-système.

Ergonomija medsebojnega vpliva človek-sistem - 210. del: Procesi načrtovanja interaktivnih sistemov, osredotočenih na človeka (ISO 9241-210:2010)

Ta del ISO 9241 podaja zahteve in priporočila za načela in dejavnosti načrtovanja, osredotočenega na človeka, v celotni življenjski dobi na računalniku zasnovanih interaktivnih sistemov. Njegov namen je, da ga uporabljajo tisti, ki upravljajo procese načrtovanja in zadeva načine, na katere lahko tako komponente strojne kot programske opreme interaktivnih sistemov stopnjujejo interakcijo med človekom in sistemom. Ta del ISO 9241 podaja pregled procesov načrtovanja, osredotočenih na človeka. Ne nudi podrobne obravnave metod in tehnik, ki so potrebne za načrtovanje, osredotočeno na človeka, niti ne obravnava podrobno zdravstvenih ali varnostnih vidikov. Čeprav obravnava oris in upravljanje načrtovanja, osredotočenega na človeka, ne obravnava vseh vidikov projektnega vodenja. Namen informacij v tem delu ISO 9241 je, da jih uporabljajo tisti, ki so odgovorni za oris in vodenje projektov za načrtovanje in razvoj interaktivnih sistemov. Potemtakem obravnava tehnične človeške dejavnike ter vprašanja ergonomije zgolj do te mere, ki je potrebna, da se takšnim posameznikom omogoči razumevanje njihove pomembnosti pri procesih načrtovanja v celoti. Prav tako zagotavlja okvir za človeške dejavnike in strokovnjake za uporabnost, ki sodelujejo pri načrtovanju, osredotočenem na človeka. Podrobna vprašanja glede človeških dejavnikov/ergonomije, uporabnosti in dostopnosti so obširno obravnavana v številnih standardih, vključno z drugimi deli ISO 9241 (glej Dodatek A) in ISO 6385, ki določa široka načela ergonomije. Od zahtev in priporočil tega dela ISO 9241 imajo lahko koristi vse stranke, ki sodelujejo pri načrtovanju in razvoju, osredotočenem na človeka. Dodatek B določa kontrolni seznam, ki se lahko uporabi v podporo zahtevam za skladnost s tem delom ISO 9241.

General Information

Status
Withdrawn
Publication Date
19-Oct-2010
Withdrawal Date
20-Aug-2019
ICS
13.180 - Ergonomics
35.180 - IT Terminal and other peripheral equipment
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
21-Aug-2019
Ref Project
SIST EN ISO 9241-210:2011 - Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010)

Relations

Replaces
EN ISO 13407:1999 - Human-centred design processes for interactive systems (ISO 13407:1999)
Effective Date
13-Mar-2010
Replaced By
EN ISO 9241-210:2019 - Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2019)
Effective Date
08-Jun-2022

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN ISO 9241-210:2011
01-januar-2011
1DGRPHãþD
SIST EN ISO 13407:2001
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO3URFHVLQDþUWRYDQMD
LQWHUDNWLYQLKVLVWHPRYRVUHGRWRþHQLKQDþORYHND ,62
Ergonomics of human-system interaction - Part 210: Human-centred design for
interactive systems (ISO 9241-210:2010)
Ergonomie der Mensch-System-Interaktion - Teil 210: Prozess zur Gestaltung
gebrauchstauglicher interaktiver Systeme (ISO 9241-210:2010)
Ergonomie de l'interaction homme-système - Partie 210: Conception centrée sur
l'opérateur humain pour les systèmes interactifs (ISO 9241-210:2010)
Ta slovenski standard je istoveten z: EN ISO 9241-210:2010
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
SIST EN ISO 9241-210:2011 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 9241-210:2011

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SIST EN ISO 9241-210:2011


EUROPEAN STANDARD
EN ISO 9241-210

NORME EUROPÉENNE

EUROPÄISCHE NORM
October 2010
ICS 13.180; 35.180 Supersedes EN ISO 13407:1999
English Version
Ergonomics of human-system interaction - Part 210: Human-
centred design for interactive systems (ISO 9241-210:2010)
Ergonomie de l'interaction homme-système - Partie 210: Ergonomie der Mensch-System-Interaktion - Teil 210:
Conception centrée sur l'opérateur humain pour les Prozess zur Gestaltung gebrauchstauglicher interaktiver
systèmes interactifs (ISO 9241-210:2010) Systeme (ISO 9241-210:2010)
This European Standard was approved by CEN on 30 September 2010.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-210:2010: E
worldwide for CEN national Members.

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SIST EN ISO 9241-210:2011
EN ISO 9241-210:2010 (E)
Contents Page
Foreword .3

2

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SIST EN ISO 9241-210:2011
EN ISO 9241-210:2010 (E)
Foreword
The text of ISO 9241-210:2010 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the
International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-210:2010 by
Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by April 2011, and conflicting national standards shall be withdrawn at the
latest by April 2011.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 13407:1999.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 9241-210:2010 has been approved by CEN as a EN ISO 9241-210:2010 without any
modification.

3

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This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
NOTE      Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.
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The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
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This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification.
The processes are associated with the domains of ergonomics/human factors, human?computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign.
The scope of this document does not include other aspects of ergonomics, which include the design of organizations as well as systems for human use, and which extend beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement.
NOTE 1    ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders.
The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer?based interactive systems.
NOTE 2    Human-centred design concentrates on the human-centred aspects of design and not on other aspects of design such as mechanical construction, programming or the basic design of services.
The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards.
This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.
Copyright release for the process descriptions
Users of this document may freely reproduce the process descriptions contained in Clause 9 as part of any process assessment model, or as part of any demonstration of compatibility with this document, so that it can be used for its intended purpose.

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