CEN/CLC Guide 11:2012
(Main)Product information relevant to consumers - Guidelines for standard developers
Product information relevant to consumers - Guidelines for standard developers
This Guide provides standardization committees with the information necessary to develop product information requirements in as uniform and complete manner as possible. It concentrates on safety information, but also contains other kinds of information.
Some European Directives have specific requirements for product information relating to consumer safety or the safety of employees. Compliance with this Guide may not meet these requirements.
This Guide can be consulted where:
products are not (yet) covered by standards and/or codes of good practice;
products are covered by standards without product information requirements;
more in-depth guidance on product information is sought.
Informacija o izdelku, pomembna za uporabnika - Smernice za pripravo standardov
Ta priročnik odborom za standardizacijo podaja informacije, ki so nujne za razvoj zahtev glede informacij o proizvodih na čim enotnejši in celovitejši način. Osredotoča se na varnostne informacije, a vsebuje tudi druge vrste informacij.
Nekatere evropske direktive imajo posebne zahteve glede informacij o proizvodih v povezavi z varnostjo potrošnikov ali zaposlenih. S skladnostjo s tem priročnikom te zahteve morda ne bodo izpolnjene.
Ta priročnik je mogoče uporabiti, kadar:
proizvodi (še) niso zajeti s standardi in/ali kodeksi dobre prakse;
so proizvodi zajeti s standardi brez zahtev glede informacij o proizvodih;
se zahteva več poglobljenih smernic glede informacij o proizvodih.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-november-2016
Informacija o izdelku, pomembna za uporabnika - Smernice za pripravo
standardov
Product information relevant to consumers - Guidelines for standard developers
Ta slovenski standard je istoveten z: CEN/CLC Guide 11:2012
ICS:
01.120 Standardizacija. Splošna Standardization. General
pravila rules
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN-CENELEC
GUIDE
Product information relevant to
consumers — Guidelines for
standard developers
Edition 2, 2012-10-31
CEN-CENELEC Guide 11 was adopted by the CEN Technical Board through Decision 22/2012 and by the CENELEC
Technical Board through Decision D142/016.
European Committee for Standardization
Tel: +32 2 550 08 11
Fax: +32 2 550 08 19
European Committee for Electrotechnical Standardization
Tel: +32 2 519 68 71
Fax: +32 2 550 08 19
Avenue Marnix 17
1000 Brussels – Belgium
www.cen.eu
www.cenelec.eu
www.cencenelec.eu
CEN-CENELEC Guide 11 Product information relevant to consumers
Guidelines for standards developers
Contents
Foreword . 4
Introduction . 5
1 Scope . 6
2 References and bibliography . 6
3 Terms and definitions . 6
4 Principles of development of product information . 8
4.1 Principles of safety . 8
4.2 Risk assessment . 9
4.3 Authorship of the product information . 9
4.4 Principles for communicating information . 9
4.4.1 General aspects . 10
4.4.2 Communicating of the consumer's questions . 10
4.4.3 Communicating of several functions . 10
4.4.4 Communicating of complex information . 10
4.4.5 Communicating to specific groups . 10
5 Content of product information . 10
5.1 Purchase information . 10
5.1.1 General . 10
5.1.2 Handling . 11
5.1.3 Storage and unpacking . 11
5.1.4 Product traceability . 12
5.2 Instructions for use . 12
5.2.1 Assembly and / or installation. 12
5.2.2 Operation . 12
5.2.3 Other information . 12
5.3 After sales information . 13
6 Presentation of product information . 13
6.1 General . 13
6.2 Media . 14
6.3 Location . 14
6.4 Understandability . 14
6.4.1 Comprehensibility . 14
6.4.2 Readability. 15
6.4.3 Legibility . 15
6.4.4 Language . 15
6.5 Durability of the instruction for use . 16
7 Guidelines for the development of safety sentences and symbols . 16
7.1 Warnings . 16
7.2 Safety signs. 17
8 Testing and evaluation . 17
Annex A Examples of warning sentences . 18
Annex B Overview of criteria and guidelines for a legible presentation of safety sentences and
symbols . 19
Annex C Stages of risk assessment . 20
Annex D Contents for standards . 21
D.1 General . 21
D.2 Markings . 21
D.3 Purchase information . 21
D.4 Instructions for use . 21
Annex E Checklist . 22
Draft edition 2 / 10-2012
CEN-CENELEC Guide 11 Product information relevant to consumers
Guidelines for standards developers
Foreword
CEN (the European Committee for Standardization) and CENELEC (the European Committee for
Electrotechnical Standardization) form part of the specialised system for European standardization. National
bodies that are members of CEN or CENELEC participate in the development of European Standards through
technical committees established by the respective organisation to deal with particular fields of technical activity.
Other European organisations, governmental and non-governmental, in liaison with CEN and/or CENELEC, also
take part in the work.
European Standards are drafted in accordance with the rules given in the CEN-CENELEC Internal Regulations,
Parts 2 and 3.
Draft Guides adopted by the responsible Committee or Group are circulated to national bodies for voting.
Publication as a Guide requires approval by simple majority of the national bodies casting a vote.
Edition 1 of this guide was prepared by CEN/BT WG 124 ‘Safety of consumers and children — Product
information’, the secretariat of which is held by NEN. Subsequently, the Guide was adopted by the CENELEC
Technical Board in Decisions D125/C013 and D125/C014.
The present Edition 2 of CEN-CENELEC Guide 11 results from an editorial exercise, where dated references
have been updated or replaced by undated ones whenever possible. It has been adopted by the CEN Technical
Board in Decision 22/2012, and by the CENELEC Technical Board in Decision D142/016.
This document has been prepared under Mandate M/292 given to CEN, CENELEC and ETSI by the European
Commission and the European Free Trade Association.
Draft edition 2 / 10-2012
CEN-CENELEC Guide 11 Product information relevant to consumers
Guidelines for standards developers
Introduction
The primary purpose of this Guide is to assist Technical Committees, or Working Groups, responsible for drafting
standards to identify the essential characteristics of information of significance to the consumers of products. The
Guide may also assist those responsible for providing product information. This Guide will be of value to those
seeking to meet their obligations to provide consumers with adequate information to ensure them to use a
product safely. This Guide could also be used by standard writers for services.
Technical Committees have the best competence to decide if and how to address aspects regarding product
information in their standards. Not every standard is affected (e.g. test method standards).
This Guide is one of several on aspects of consumer information. The CEN Working Group responsible for its
creation has identified, in the References, those documents, which it believes contain material of fundamental
importance to the production of effective product information.
Guidance on the general informational needs of people with disabilities and older people can be found in CEN-
CENELEC Guide 6. Specific guidance for standards writers to address the issues of child safety in standards can
be found in CEN-CENELEC Guide 14.
It is important to emphasise that this Guide does not contain original material. Its purpose is to draw selectively
from key documents and to present essential material in a concise and easily accessible form. Interested parties
may find specific guidance on a number of related themes in the documents listed in the references. Cross-
references have only been included when the quoted list is not complete.
This Guide is relevant to all methods by which products are offered to consumers, including distance selling and
sales by electronic mail. While this Guide is aimed at products used by consumers, standard writers for products
aimed at the professional user should consider this Guide in case of possible use by consumers, such as
migration products, e.g. in the do-it-yourself market.
Information for consumers is a vital part of any product. Improving the quality of information increases
consumers’ ability to make a reasoned choice at the point of purchase. It helps to minimise risk of incorrect or
inappropriate purchases or contracts. Consumer uncertainties are reduced and consumer satisfaction is
increased. Those who supply a high standard of consumer information enhance their commercial reputation, and
save time and money by reducing enquiries and complaints.
There is considerable scope for further standardization in the field of consumer information in terms of individual
products, and even more so for groups of products.
Draft edition 2 / 10-2012
CEN-CENELEC Guide 11 Product information relevant to consumers
Guidelines for standards developers
1 Scope
This Guide provides standardization committees with the information necessary to develop product information
requirements in as uniform and complete manner as possible. It concentrates on safety information, but also
contains other kinds of information.
Some European Directives have specific requirements for product information relating to consumer safety or the
safety of employees. Compliance with this Guide may not meet these requirements.
This Guide can be consulted where:
products are not (yet) covered by standards and/or codes of good practice;
products are covered by standards without product information requirements;
more in-depth guidance on product information is sought.
2 References and bibliography
EN-ISO 12100, Safety of machinery — General prin
...
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