EN ISO 18513:2021
(Main)Tourism services - Hotels and other types of tourism accommodation - Vocabulary (ISO 18513:2021)
Tourism services - Hotels and other types of tourism accommodation - Vocabulary (ISO 18513:2021)
This document defines terms used in the tourism industry in relation to the various types of tourism accommodation and their related services.
Tourismus-Dienstleistungen - Hotels und andere Arten touristischer Unterkünfte - Terminologie (ISO 18513:2021)
Dieses Dokument definiert Begriffe, die von der Tourismuswirtschaft in Zusammenhang mit den verschie-denen Arten touristischer Unterkünfte und deren verbundenen Dienstleistungen verwendet werden.
Services touristiques - Hôtels et autres types d'hébergements touristiques - Vocabulaire (ISO 18513:2021)
Le présent document définit les termes utilisés dans l’industrie touristique, relativement aux divers types d’hébergements et services connexes.
Turistične storitve - Hoteli in druge vrste turističnih nastanitev - Slovar (ISO 18513:2021)
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-november-2021
Nadomešča:
SIST EN ISO 18513:2004
Turistične storitve - Hoteli in druge vrste turističnih nastanitev - Slovar (ISO
18513:2021)
Tourism services - Hotels and other types of tourism accommodation - Vocabulary (ISO
18513:2021)
Tourismus-Dienstleistungen - Hotels und andere Arten touristischer Unterkünfte -
Terminologie (ISO 18513:2021)
Services touristiques - Hôtels et autres types d'hébergements touristiques - Vocabulaire
(ISO 18513:2021)
Ta slovenski standard je istoveten z: EN ISO 18513:2021
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.080.30 Storitve za potrošnike Services for consumers
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 18513
EUROPEAN STANDARD
NORME EUROPÉENNE
September 2021
EUROPÄISCHE NORM
ICS 01.040.03; 03.080.30 Supersedes EN ISO 18513:2003
English Version
Tourism services - Hotels and other types of tourism
accommodation - Vocabulary (ISO 18513:2021)
Services touristiques - Hôtels et autres types Tourismus-Dienstleistungen - Hotels und andere Arten
d'hébergements touristiques - Vocabulaire (ISO touristischer Unterkünfte - Terminologie (ISO
18513:2021) 18513:2021)
This European Standard was approved by CEN on 6 August 2021.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 18513:2021 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 18513:2021) has been prepared by Technical Committee ISO/TC 228 "Tourism
and related services" in collaboration with Technical Committee CEN/TC 329 “Tourism services” the
secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by March 2022, and conflicting national standards shall
be withdrawn at the latest by March 2022.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 18513:2003.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN websites.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 18513:2021 has been approved by CEN as EN ISO 18513:2021 without any modification.
INTERNATIONAL ISO
STANDARD 18513
Second edition
2021-08
Tourism services — Hotels and other
types of tourism accommodation —
Vocabulary
Services touristiques — Hôtels et autres types d'hébergements
touristiques — Vocabulaire
Reference number
ISO 18513:2021(E)
©
ISO 2021
ISO 18513:2021(E)
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
ISO 18513:2021(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 General . 1
3.2 Type of accommodation . 1
3.3 Type of room . 4
3.4 Type of rate . 5
3.5 Sanitary equipment and facilities . 5
3.6 Food and beverage services (catering) . 6
3.7 Facilities . 6
3.8 Other . 8
Bibliography .10
ISO 18513:2021(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 228, Tourism and related services, in
collaboration with the European Committee for Standardization (CEN) Technical Committee CEN/TC
329, Tourism services, in accordance with the Agreement on technical cooperation between ISO and CEN
(Vienna Agreement).
This second edition cancels and replaces the first edition (ISO 18513:2003), which has been technically
revised.
The changes compared to the previous edition are as follows:
— all terms are now listed in one clause (Clause 3);
— some terms with no translation in English have been deleted;
— new terms related to types of accommodation and types of rooms have been included;
— related terms have been included under 3.8.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2021 – All rights reserved
ISO 18513:2021(E)
Introduction
This document contains definitions of a number of terms commonly used in the tourism industry. The
document is designed to facilitate understanding between the users and providers of tourism services.
Assisting consumers to make an informed choice about tourism services has the potential to increase
the likelihood of expectations being met and of satisfactions being enhanced. The tourism industry will
also benefit from better-informed consumers.
This document is also intended to be of value to those developing other tourism and travel standards, to
facilitate relations between different actors in the tourism market and to aid policymakers.
Formulating standard tourism definitions is a difficult task, because of cultural differences. Therefore,
some terms and definitions have not been included within this document because they are:
— unknown in some parts of the world; or
— incapable of being accurately translated, described or defined.
INTERNATIONAL STANDARD ISO 18513:2021(E)
Tourism services — Hotels and other types of tourism
accommodation — Vocabulary
1 Scope
This document defines terms used in the tourism industry in relation to the various types of tourism
accommodation and their related services.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1 General
3.1.1
accommodation
provision of at least sleeping and sanitary facilities
3.1.2
accommodation rating
grading or classification scheme system providing an assessment of the facilities, services or both
provided by tourist accommodation (3.1.1)
Note 1 to entry: Typically within five categories, often indicated by one to five symbols.
Note 2 to entry: The assessment system can be organized by international, national or regional authorities,
tourist boards, trade associations or guide publishers.
3.2 Type of accommodation
3.2.1
hotel
commercial establishment providing at least reception, accommodation (3.1.1) and daily c
...
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