Tourism services - Hotels and other types of tourism accommodation - Vocabulary (ISO 18513:2021)

This document defines terms used in the tourism industry in relation to the various types of tourism
accommodation and their related services.

Tourismus-Dienstleistungen - Hotels und andere Arten touristischer Unterkünfte - Terminologie (ISO 18513:2021)

Dieses Dokument definiert Begriffe, die von der Tourismusindustrie in Zusammenhang mit den verschiedenen Arten touristischer Unterkünfte und deren verbundenen Dienstleistungen verwendet werden.

Services touristiques - Hôtels et autres types d'hébergements touristiques - Vocabulaire (ISO 18513:2021)

Turistične storitve - Hoteli in druge vrste turističnih nastanitev - Slovar (ISO 18513:2021)

General Information

Status
Published
Public Enquiry End Date
23-Nov-2020
Publication Date
19-Sep-2021
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
15-Sep-2021
Due Date
20-Nov-2021
Completion Date
20-Sep-2021

RELATIONS

Buy Standard

Standard
SIST EN ISO 18513:2021
English language
18 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day
Draft
oSIST prEN ISO 18513:2020
English language
14 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day

Standards Content (sample)

SLOVENSKI STANDARD
SIST EN ISO 18513:2021
01-november-2021
Nadomešča:
SIST EN ISO 18513:2004
Turistične storitve - Hoteli in druge vrste turističnih nastanitev - Slovar (ISO
18513:2021)

Tourism services - Hotels and other types of tourism accommodation - Vocabulary (ISO

18513:2021)
Tourismus-Dienstleistungen - Hotels und andere Arten touristischer Unterkünfte -
Terminologie (ISO 18513:2021)

Services touristiques - Hôtels et autres types d'hébergements touristiques - Vocabulaire

(ISO 18513:2021)
Ta slovenski standard je istoveten z: EN ISO 18513:2021
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.080.30 Storitve za potrošnike Services for consumers
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
SIST EN ISO 18513:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST EN ISO 18513:2021
---------------------- Page: 2 ----------------------
SIST EN ISO 18513:2021
EN ISO 18513
EUROPEAN STANDARD
NORME EUROPÉENNE
September 2021
EUROPÄISCHE NORM
ICS 01.040.03; 03.080.30 Supersedes EN ISO 18513:2003
English Version
Tourism services - Hotels and other types of tourism
accommodation - Vocabulary (ISO 18513:2021)

Services touristiques - Hôtels et autres types Tourismus-Dienstleistungen - Hotels und andere Arten

d'hébergements touristiques - Vocabulaire (ISO touristischer Unterkünfte - Terminologie (ISO

18513:2021) 18513:2021)
This European Standard was approved by CEN on 6 August 2021.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 18513:2021 E

worldwide for CEN national Members.
---------------------- Page: 3 ----------------------
SIST EN ISO 18513:2021
EN ISO 18513:2021 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

---------------------- Page: 4 ----------------------
SIST EN ISO 18513:2021
EN ISO 18513:2021 (E)
European foreword

This document (EN ISO 18513:2021) has been prepared by Technical Committee ISO/TC 228 "Tourism

and related services" in collaboration with Technical Committee CEN/TC 329 “Tourism services” the

secretariat of which is held by DIN.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by March 2022, and conflicting national standards shall

be withdrawn at the latest by March 2022.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

This document supersedes EN ISO 18513:2003.

Any feedback and questions on this document should be directed to the users’ national standards

body/national committee. A complete listing of these bodies can be found on the CEN websites.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,

Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of

North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the

United Kingdom.
Endorsement notice

The text of ISO 18513:2021 has been approved by CEN as EN ISO 18513:2021 without any modification.

---------------------- Page: 5 ----------------------
SIST EN ISO 18513:2021
---------------------- Page: 6 ----------------------
SIST EN ISO 18513:2021
INTERNATIONAL ISO
STANDARD 18513
Second edition
2021-08
Tourism services — Hotels and other
types of tourism accommodation —
Vocabulary
Services touristiques — Hôtels et autres types d'hébergements
touristiques — Vocabulaire
Reference number
ISO 18513:2021(E)
ISO 2021
---------------------- Page: 7 ----------------------
SIST EN ISO 18513:2021
ISO 18513:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
---------------------- Page: 8 ----------------------
SIST EN ISO 18513:2021
ISO 18513:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

3.1 General ........................................................................................................................................................................................................... 1

3.2 Type of accommodation .................................................................................................................................................................. 1

3.3 Type of room ............................................................................................................................................................................................. 4

3.4 Type of rate ................................................................................................................................................................................................ 5

3.5 Sanitary equipment and facilities ........................................................................................................................................... 5

3.6 Food and beverage services (catering) .............................................................................................................................. 6

3.7 Facilities ........................................................................................................................................................................................................ 6

3.8 Other ................................................................................................................................................................................................................ 8

Bibliography .............................................................................................................................................................................................................................10

© ISO 2021 – All rights reserved iii
---------------------- Page: 9 ----------------------
SIST EN ISO 18513:2021
ISO 18513:2021(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 228, Tourism and related services, in

collaboration with the European Committee for Standardization (CEN) Technical Committee CEN/TC

329, Tourism services, in accordance with the Agreement on technical cooperation between ISO and CEN

(Vienna Agreement).

This second edition cancels and replaces the first edition (ISO 18513:2003), which has been technically

revised.
The changes compared to the previous edition are as follows:
— all terms are now listed in one clause (Clause 3);
— some terms with no translation in English have been deleted;

— new terms related to types of accommodation and types of rooms have been included;

— related terms have been included under 3.8.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2021 – All rights reserved
---------------------- Page: 10 ----------------------
SIST EN ISO 18513:2021
ISO 18513:2021(E)
Introduction

This document contains definitions of a number of terms commonly used in the tourism industry. The

document is designed to facilitate understanding between the users and providers of tourism services.

Assisting consumers to make an informed choice about tourism services has the potential to increase

the likelihood of expectations being met and of satisfactions being enhanced. The tourism industry will

also benefit from better-informed consumers.

This document is also intended to be of value to those developing other tourism and travel standards, to

facilitate relations between different actors in the tourism market and to aid policymakers.

Formulating standard tourism definitions is a difficult task, because of cultural differences. Therefore,

some terms and definitions have not been included within this document because they are:

— unknown in some parts of the world; or
— incapable of being accurately translated, described or defined.
© ISO 2021 – All rights reserved v
---------------------- Page: 11 ----------------------
SIST EN ISO 18513:2021
---------------------- Page: 12 ----------------------
SIST EN ISO 18513:2021
INTERNATIONAL STANDARD ISO 18513:2021(E)
Tourism services — Hotels and other types of tourism
accommodation — Vocabulary
1 Scope

This document defines terms used in the tourism industry in relation to the various types of tourism

accommodation and their related services.
2 Normative references
There are no normative references in this document.
3 Terms and definitions

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .elect
...

SLOVENSKI STANDARD
oSIST prEN ISO 18513:2020
01-november-2020

Turistične storitve - Hoteli in druge vrste turističnih nastanitev - Terminologija

(ISO/DIS 18513:2020)
Tourism services - Hotels and other types of tourism accommodation - Terminology
(ISO/DIS 18513:2020)
Tourismus-Dienstleistungen - Hotels und andere Arten touristischer Unterkünfte -
Terminologie (ISO/DIS 18513:2020)

Services touristiques - Hôtels et autres types d'hébergements touristiques - Terminologie

(ISO/DIS 18513:2020)
Ta slovenski standard je istoveten z: prEN ISO 18513
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.080.30 Storitve za potrošnike Services for consumers
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
oSIST prEN ISO 18513:2020 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
oSIST prEN ISO 18513:2020
---------------------- Page: 2 ----------------------
oSIST prEN ISO 18513:2020
DRAFT INTERNATIONAL STANDARD
ISO/DIS 18513
ISO/TC 228 Secretariat: UNE
Voting begins on: Voting terminates on:
2020-09-01 2020-11-24
Tourism services — Hotels and other types of tourism
accommodation — Terminology

Services touristiques - Hôtels et autres types d'hébergements touristiques - Terminologie

ICS: 01.040.03; 03.080.30
THIS DOCUMENT IS A DRAFT CIRCULATED
This document is circulated as received from the committee secretariat.
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
ISO/CEN PARALLEL PROCESSING
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 18513:2020(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. ISO 2020
---------------------- Page: 3 ----------------------
oSIST prEN ISO 18513:2020
ISO/DIS 18513:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2020

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
---------------------- Page: 4 ----------------------
oSIST prEN ISO 18513:2020
ISO/DIS 18513:2020(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

3.1 General ........................................................................................................................................................................................................... 1

3.2 Type of accommodation .................................................................................................................................................................. 1

3.3 Type of room ............................................................................................................................................................................................. 4

3.4 Type of tariff .............................................................................................................................................................................................. 5

3.5 Sanitary equipment and facilities ........................................................................................................................................... 5

4 Services and facilities ...................................................................................................................................................................................... 6

4.1 Food and beverages services (catering) ............................................................................................................................ 6

4.2 Facilities for guests .............................................................................................................................................................................. 6

4.3 Other ................................................................................................................................................................................................................ 8

Bibliography ................................................................................................................................................................................................................................ 9

© ISO 2020 – All rights reserved iii
---------------------- Page: 5 ----------------------
oSIST prEN ISO 18513:2020
ISO/DIS 18513:2020(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

This second edition cancels and replaces the first edition (ISO 18513:2003), which has been technically.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2020 – All rights reserved
---------------------- Page: 6 ----------------------
oSIST prEN ISO 18513:2020
ISO/DIS 18513:2020(E)
Introduction

This document contains definitions of a number of terms commonly used in the tourism industry. The

document is designed to facilitate understanding between the users and providers of tourism services.

Assisting consumers to make an informed choice of tourism service has the potential to increase the

likelihood of expectations being met, and of satisfactions being enhanced. The tourism industry will

also benefit from better-informed consumers.

The document is also intended to be of value to those developing other tourism and travel standards to

facilitate relations between different actors of the tourism market as well as to be of use for policy makers.

Formulating standard tourism definitions is a difficult task not the least because of cultural differences.

Therefore, some terms and concepts have not been included within the standard because they were:

— unknown in some parts of the world, or
— incapable of being accurately translated, described or defined.
© ISO 2020 – All rights reserved v
---------------------- Page: 7 ----------------------
oSIST prEN ISO 18513:2020
---------------------- Page: 8 ----------------------
oSIST prEN ISO 18513:2020
DRAFT INTERNATIONAL STANDARD ISO/DIS 18513:2020(E)
Tourism services — Hotels and other types of tourism
accommodation — Terminology
1 Scope

This document defines terms used in the tourism industry in relation to the various types of tourism

accommodation and their related services.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1 General
3.1.1
accommodation
provision of at least sleeping and sanitary facilities
3.1.2
accommodation rating
grading scheme

system providing an assessment of the facilities and/or services provided of a tourist accommodation

(3.1.1)

Note 1 to entry: Typically, within five categories, often indicated by one to five symbols.

Note 2 to entry: The assessment system can be organized by international, national or regional authorities,

tourist boards, trade associations or guide publishers.
3.2 Type of accommodation
3.2.1
hotel

commercial establishment providing at least reception, accommodation (3.1.1) and daily cleaning as

principle, recognized or registered as such in the applicable legislation

Note 1 to entry: A hotel may also offer food and beverages service and/or other ancillary services.

3.2.2
all-suite hotel
hotel (3.2.1) where accommodation (3.1.1) is provided only in suites (3.3.6)
© ISO 2020 – All rights reserved 1
---------------------- Page: 9 ----------------------
oSIST prEN ISO 18513:2020
ISO/DIS 18513:2020(E)
3.2.3
aparthotel
apartment ho
...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.