Hyperloop Transport Services

Hyperloop transport services are designed to support passenger transport and cargo transport. For each of the transport service user/customer requirements and expectations are different.
This document defines the hyperloop transport services supported by a hyperloop system and provides means for characterization and description of these services. The characterization considers the technical as well as operational / commercial features of each transport service.

Hyperloop-Systeme - Hyperloop-Transportdienstleistungen

Hyperloop-Transportdienstleistungen sind für die Beförderung von Fahrgästen und Fracht vorgesehen. Bei den verschiedenen Transportdienstleistungen sind die Anforderungen und Erwartungen der Fahr
gäste/Fracht unterschiedlich. Dieses Dokument definiert die von einem Hyperloop-System unterstützten Hyperloop-Transportdienstleistungen und stellt Möglichkeiten zur Charakterisierung und Beschreibung dieser Leistungen bereit. Die Charakterisierung berücksichtigt sowohl die technischen als auch die
lichen/kommerziellen Merkmale jeder Transportdienstleistung. Diese Norm liefert einen Rahmen für die Definition der Transportdienstleistungen des Hyperloop-Systems und dessen Betriebskonzept(e).
Folgendes fällt in den Anwendungsbereich dieser Norm:
1. die grobe Beschreibung des Hyperloop-Systems und seiner Betriebsprinzipien sowohl für den Transport von Fahrgästen als auch von Fracht;
2. Systemgrenzen und -schnittstellen;
3. die Klassifizierung der wichtigsten Interessengruppen und Nutzer des Hyperloop-Systems für Hyperloop- Transportdienstleistungen;
4. die Definition der wichtigsten Leistungsmerkmale und Anforderungen an die Hyperloop-Transportdienstleistungen;
5. die Identifizierung der damit verbundenen Leistungen und ihrer Merkmale;
6. gemeinsame übergeordnete Szenarien für verschiedene Hyperloop-Transportdienstleistungen im Hinblick auf den Transport von Fahrgästen und Fracht.

Services de transport Hyperloop

Les services de transport Hyperloop sont conçus pour permettre le transport de passagers et le transport de marchandises. Pour chacun de ces services de transport, les exigences et les attentes sont différentes. Le présent document définit les services de transport Hyperloop pris en charge par un système Hyperloop et fournit des moyens de caractérisation et de description de ces services. La caractérisation tient compte des caractéristiques techniques et opérationnelles/commerciales de chaque service de transport. La présente norme fournit un cadre pour la définition des services de transport du système Hyperloop et du ou des concepts opérationnels associés.
Les sujets suivants relèvent du domaine d’application de la présente norme :
1. la description de haut niveau du système Hyperloop et de ses principes de fonctionnement pour le transport de passagers et de marchandises ;
2. les limites et interfaces du système ;
3. la classification des parties prenantes et utilisateurs principaux du système Hyperloop pour les services de transport Hyperloop ;
4. la définition des caractéristiques clés des services et des exigences des services de transport Hyperloop ;
5. l’identification des services associés et de leurs caractéristiques ;
6. des scénarios communs de haut niveau pour différents services de transport Hyperloop du point de vue du transport de passagers et de marchandises.

Transportne storitve Hyperloop

General Information

Status
Not Published
Publication Date
19-Oct-2025
Current Stage
4599 - Dispatch of FV draft to CMC - Finalization for Vote
Start Date
10-Aug-2023
Due Date
18-Jan-2023
Completion Date
10-Aug-2023

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SLOVENSKI STANDARD
oSIST prEN 17929:2023
01-februar-2023
Transportne storitve Hyperloop
Hyperloop Transport Services
Hyperloop-Systeme - Hyperloop-Transportdienstleistungen
Services de transport Hyperloop
Ta slovenski standard je istoveten z: prEN 17929
ICS:
03.220.99 Druge oblike transporta Other forms of transport
55.020 Pakiranje in distribucija blaga Packaging and distribution of
na splošno goods in general
oSIST prEN 17929:2023 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN 17929:2023

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oSIST prEN 17929:2023


EUROPEAN STANDARD DRAFT
prEN 17929
NORME EUROPÉENNE

EUROPÄISCHE NORM

December 2022
ICS 03.220.99; 55.020

English version

Hyperloop Transport Services
Services de transport Hyperloop Hyperloop-Systeme - Hyperloop-
Transportdienstleistungen
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/CLC/JTC 20.

If this draft becomes a European Standard, CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal
Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any
alteration.

This draft European Standard was established by CEN and CENELEC in three official versions (English, French, German). A
version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language
and notified to the CEN-CENELEC Management Centre has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.Recipients of this draft are invited to submit, with their comments, notification
of any relevant patent rights of which they are aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.
















CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2022 CEN/CENELEC All rights of exploitation in any form and by any means
Ref. No. prEN 17929:2022 E
reserved worldwide for CEN national Members and for
CENELEC Members.

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Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Hyperloop System . 7
5 System Goals and Objectives . 7
5.1 General. 7
5.2 Passenger transport. 7
5.3 Cargo transport . 8
6 System boundaries and interfaces. 8
7 System Stakeholders . 9
7.1 General. 9
7.2 Hyperloop Transport System Users . 10
7.2.1 General. 10
7.2.2 Passenger Transport System Users . 10
7.2.3 Cargo Transport System Users . 11
7.3 Passenger Transport System Users Expectations . 12
7.4 Cargo Transport System Users Expectations . 15
8 Transport Services . 16
8.1 General hyperloop service characteristics . 16
8.2 Passenger Transport Service Characteristics . 17
8.3 Cargo Transport Service Characteristics . 22
8.4 Service Characteristics and System Aspects . 23
8.5 Service Characteristics and Concept of Operations . 27
8.6 Other services provided . 29
Annex A (Informative) Mobility matrix . 30
Bibliography . 32
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European foreword
This document (prEN 17929:2022) has been prepared by Technical Committee CEN/CLC/JTC 20 “Hyperloop
systems”, the secretariat of which is held by NEN.
This document is currently submitted to the CEN Enquiry.
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Introduction
The purpose of this document is to describe and define the transport services provided by the hyperloop
system. The hyperloop is a new mode of transportation for passengers and cargo. As such there are two main
types of hyperloop transport services: one for transporting passengers and the other one for transporting
cargo. These services are having fundamentally different characteristics from each other. These characteristics
impose different requirements on the hyperloop system. Different aspects of each service in relation to the
hyperloop system need to be analysed and specified. A standardized method to clearly distinguish between
those by specifying the attributes that characterize each of these services is necessary for the concept of
operation of the hyperloop system.
Identification of patent holders, if any.
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1 Scope
Hyperloop transport services are designed to support passenger transport and cargo transport. For each of the
transport service passengers/cargo requirements and expectations are different. This document defines the
hyperloop transport services supported by a hyperloop system and provides means for characterization and
description of these services. The characterization considers the technical as well as operational/commercial
features of each transport service. This standard provides a framework for defining the transport services of
the hyperloop system and its operational concept(s).
The following are within the scope of this standard:
1. the high level description of the hyperloop system and its operating principles for both passenger and cargo
transport;
2. system boundaries and interfaces;
3. the classification of the key stakeholders and users of the hyperloop system for hyperloop transport
services;
4. the definition of the key service characteristics and requirements of the hyperloop transport services;
5. the identification of related services and their characteristics;
6. common high-level scenarios for different hyperloop transport services from the passenger/ cargo
transport point of view.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references, the
latest edition of the referenced document (including any amendments) applies.
FprCEN/CLC/TR 17912, Standards Inventory and Roadmap
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at http://www.iso.org/obp
3.1
hyperloop
hyperloop is a mode of land transportation capable of high speed and driverless operations, in which a vehicle
is guided through a low pressure tube or system of tubes, for passengers and/or cargo
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3.2
customer
organization or person that receives a product or service
EXAMPLE Consumer, client, user, acquirer, buyer, or purchaser.
Note 1 to entry: A customer can be internal or external to the organization.
[SOURCE: ISO 9000:2015, modified – added ‘service
3.3
customer experience
customer experience is the customer’s perceptions and related feelings caused by the one-off and cumulative
effect of interactions with a supplier’s employees, systems, channels or products
[SOURCE: Gartner]
3.4
capacity
capability of a hyperloop to handle a certain level of throughput for passengers and / or cargo
3.5
person with disabilities
person with reduced mobility
person with disabilities and person with reduced mobility means any person who has a permanent or
temporary physical, mental, intellectual or sensory impairment which, in interaction with various barriers, may
hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when
using transport is reduced due to age.
[SOURCE: Commission Regulation (EU) No 1300/2014]
3.6
stakeholder
individual or organization having a right, share, claim, or interest in a system or in its possession of
characteristics that meet their needs and expectations
[SOURCE: ISO/IEC / IEEE 15288:2015]
EXAMPLE End users, end user organizations, supporters, developers, producers, trainers, maintainers,
operators, disposers, acquirers, supplier organizations and regulatory bodies.
3.7
user
individual or group that interacts with a hyperloop or benefits from a hyperloop during its utilization
Note 1 to entry: this definition is adopted from [SOURCE: ISO/IEC 25010:2011]
Note 2 to entry: the role of user and the role of operator are sometimes vested, simultaneously or sequentially, in the same
individual or organization. [SOURCE: ISO/IEC 25010:2011]
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4 Hyperloop System
The hyperloop is an electrically powered mode of land transportation with vehicles travelling through a
network of low-pressure tubes, capable of high-speed and driverless operations, offering continuous service
for transporting passengers and cargo towards their destinations.
The hyperloop system uses magnetic forces for levitation, guidance and propulsion. Magnetic levitation is one
the key features of the hyperloop system. This eliminates the direct contact between the moving and static parts
of the system. The pressurized hyperloop vehicles operate inside a low-pressure tube. The low-pressure
environment reduces both air resistance and energy consumption. The body of the tube lowers noise emissions
towards the direct environment.
The hyperloop linear infrastructure enables controlled traffic flow of vehicles through a low pressure tube or
system of tubes that are either elevated on columns above the ground, at ground level, or go
underground/underwater. The spatial constraints need to be taken into account when designing the hyperloop
transport service.
5 System Goals and Objectives
5.1 General
The hyperloop transport system defines the goals and objectives for the system through the range of services
offered to its users in two main areas:
• Passenger transport
• Cargo transport
The range of the services either for passengers, cargo or combined passengers – cargo transport are to be
offered in a hyperloop network.
5.2 Passenger transport
The passenger transport system defines the goals and objectives for the system through the range of services
offered to its users:
• Fast travels enabled by speed exceeding high-speed transport modes (see Annex A);
• Controlled closed environment;
• Continuous operations not affected by weather and other external factors typically affecting operations of
ground-based transport such as accidents, crossing traffic;
• Energy efficient travels with low direct greenhouse gas emission levels;
• Enable flexible scheduling based on the capacity required;
• High frequency of arrivals/departures;
• Seamless interfaces with other transport networks for door-to door travel through integration with inter-
modal physical and digital Mobility as a Service (MaaS) infrastructure;
• Accessibility to person with disability and person with reduced mobility by enabling them to embark,
disembark and occupy their place in the vehicle without assistance.
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5.3 Cargo transport
The cargo transport system defines the goals and objectives for the system through the range of services offered
to its users:
• Controlled closed environment;
• Continuous operations not affected by weather and other external factors typically affecting operations of
ground-based transport such as accidents, crossing traffic;
• Enable flexible scheduling based on the capacity required;
• Transportation of standardized, and configurable shipment units;
• Short transit times enabling up to same-day delivery within hyperloop;
• Seamless interfaces with other transport networks and last/first mile services;
• Fully traceable shipment;
• Infrastructure enabling easy integration into production, distribution and demand centres;
• Energy efficient travels with low direct greenhouse gas emission levels;
6 System boundaries and interfaces
The hyperloop system and its environment consists of a wide range of systems, entities, organizations, each
with their own set of services. Subsequently each system / entity / organization within the hyperloop
environment can have an array of system that themselves offer a set of services depending on their
functionality.
The boundary of the system in this standard is defined by the hyperloop systems (infrastructure, vehicles and
operating system) providing the hyperloop transport services.
Key enabling systems for hyperloop are energy infrastructure and communication systems infrastructure. The
service characteristics of these systems such as power supply services, communications service for voice and
data transmission, etc are well defined in their corresponding standards. As such they are not to be defined in
this standard.
In this standard only a set of services specific to the hyperloop system focusing on technical design development
are to be defined. The following hyperloop features define the basis of the service design of the hyperloop:
• The hyperloop is a primarily public mode of transportation, private applications are not excluded;
• The hyperloop is capable of very high-speed transport;
• The hyperloop vehicles operate in a closed environment;
• The hyperloop vehicles operate in a low pressure environment;
• The hyperloop is scalable in capacity for passenger transport and cargo operations;
The auxiliary services provided at the hyperloop station such as for example leisure and retail are out of scope
of this standard.
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7 System Stakeholders
7.1 General
Hyperloop system involves a number of internal and external stakeholders that are either directly participating
in the development of the system, its operations and/or maintenance as well as in the development of related
services . A whole range on stakeholders categories will develop with the system development in parallel. For
the purpose of this standard only the main generic categories are listed below:
• Hyperloop Developers
Organizations developing hyperloop systems
• Infrastructure - related entities
Are responsible for development and / or maintenance of the transport infrastructure.
• Enabling systems service providers
• Communication infrastructure and services – for example in-vehicle infotainment, entertainment,
applicability of vehicle to vehicle communications;
• Energy infrastructure;
• Traffic control and management;
• Mobility service providers that provides consumers with enhanced mobility through services and
information throughout the travel chain by combining the services of several inter-modal transport
companies as well as other service providers such as mobile, navigation, booking and financial service
providers
• large set of existing technical processes, methods and tools such as failure description and definitions, risks,
anomalies reduction, that are proven and being used by different technologies in a specific specialized
domain or in several domains can be used in hyperloop system as well;
• Suppliers of various parts of the hyperloop systems
• Vehicle manufacturers
• Infrastructure providers/manufacturers
• Suppliers of products that already have wide acceptance within their sectors and tailor those as needed to
hyperloop system parts;
• Operators
Inclusion of the operational know-how (e.g. railway operators) and future perspectives for utilization and
integration of transport modes are important in the design of hyperloop services especially in terms of
interoperability, compatibility and safety;
• Governments
• Governments local/regional/national and other public authorities are that are responsible for planning
and very often funding the transport infrastructure.
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• Legislative authorities
• Public authorities such as Ministries of Transportation, Economic Development and Innovation that unlock
public funding, develop standards-receptive legislation, issue standardization mandates (e.g. through EU
Committee on Standards Regulation (EU) 1025/2012) and public procurement, help induce public
acceptance of the hyperloop systems and communicate with the EU bodies and provide the approval
process and authority
• Independent research bodies (e.g. research institutes, universities)
• Define and validate novel systems unique to the hyperloop, aid in the test planning according to the
standards;
• Certification / inspection bodies
• Validate testing results and certify interfaces, parts and processes for commercial use;
• Users
Hyperloop passengers and/or their respective associations and logistic operators/ cargo carriers:
• Passengers are travellers who utilize hyperloop as transport means in order to get from origin to
destination. Passengers can furthermore be divided into other categories such as commuters, and non-
commuters.
• Logistic operators / cargo carriers are organizations which transport goods between locations and use a
hyperloop system as the means of transportation.
7.2 Hyperloop Transport System Users
7.2.1 General
Hyperloop transport system involves a number of internal and external stakeholders with whom it interacts
during or as a result of its operations. This set of stakeholders is a subset of the system stakeholders.
For the purpose of this standard in order to identify the user expectations this subset is grouped in the category
of hyperloop system users. The system users are divided into:
— Passenger transport users
— Cargo transport users
7.2.2 Passenger Transport System Users
Passenger transport system users are:
• Travellers are the end users of the system benefitting from its features.
• Transport operators (that run transportation system on a day-to-day basis) providing transport services.
• Infrastructure related entities and internal users are responsible for development as well as maintenance
of the transport infrastructure.
• Services providers that offer enhanced mobility as a service.
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• Governments and other authorities are responsible for planning and very often funding the transport
infrastructure.
• General public is impacted by the operation of passenger transport system through its impact on economy,
accessibility to products and environment.

Figure 7-1 — Passenger Transport System User
7.2.3 Cargo Transport System Users
Cargo system users are:
• Cargo owners and recipients are the end users of the system benefitting from its features and bearing the
consequences of its failures.
• Logistics service provider
In many industries it is common that shipper / cargo owner works with one or more logistic service
provider for the door-to-door service. This logistic service provider can outsource some of the activities to
freight transport operators.
• Freight operators deliver the cargo transport service and are direct users of the transport infrastructure.
• Infrastructure managers and internal users are responsible for development and maintenance of the
transport infrastructure.
• Governments and other authorities are responsible for sustainability, planning and very often funding the
transport infrastructure.
• Society is impacted by the operation of cargo transport system through its impact on economy, accessibility
to products and environment.
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Figure 7-2 — Passenger Transport System User
7.3 Passenger Transport System Users Expectations
Each user category has different needs, expectations and objectives towards the passenger transport system.
• Passengers primary expectation is that their travels in hyperloop are:
• safe;
• secure;
• reliable;
• fast providing short trip times from origin to destination;
• sustainable;
• punctual;
• quiet and comfortable;
• accessible;
• affordable;
• intermodal.
• Governments and other authorities are responsible for sustainability, planning, scalable capacity and very
often funding the transport infrastructure.
• Society in its entirety is impacted by the operation of public transport system through its impact on
economy, accessibility to services, products and environment.
• Transport operators expectation is that the operations and journeys are safe, secure and cost-efficient.
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• Mobility service providers expectation is that the operations information is accessible at any time.
• Internal users of the passenger transport system include passenger information related services,
communication and control, and maintenance personnel. The common denominator of their needs is the
security and safety of the system and information and data which they require to efficiently perform their
duties with low error rates.
In summary, the user needs and expectations for the hyperloop passenger transport service are:
• Accessibility in the convenience and ease of access and egress by all passengers (including PRM) to
hyperloop transport service;
• Comfort in smooth ride enabled by technical design as well as operational choices in personal space,
luggage allowance and on-board facilities;
• Cost of the journey in fair ticket pricing competitive with Short/Medium-haul aviation and high speed rail
(HSR); It must be noted that the pricing is an operators’s decision and could be subject to market
regulations authorities;
• Economical added value that hyperloop will bring as a new transport mode;
• Information on the services for the passengers as well as operations and maintenance;
• Punctuality in the realization of the service scheduling as planned;
• Reliability in starting and continuing the operations in a designated period, no impact from external factors
and weather conditions;
• Safety in prevention, mitigation and elimination of hazardous events being initiated by the hyperloop
system and/or external factors impacting the system;
• Scalability in capacity allowing for flexibility in scheduling;
• Security in elimination of hazardous digital and physical events being initiated by the external systems /
persons;
• Short travel times enables by high speeds and urban integration (see Annex A);
• Sustainability in energy efficiency with zero direct emissions and minimizing impact on the environment;
• System integration with other transport modes: digital (e.g. Mobility as a Service) as well as physical –
intermodality.
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The following table summarizes the various needs of the identified user categories:
Table 7-1 — Passenger transport system users and their priorities
 Passenger Transport System Users Expectations

Governme
x   x    x x x  x x
nt
Passenger x x x  x x x x x  x x x
Society
   x    x x   x x
Infrastruct
ure
Entities-    x   x x x   x
Station
Personnel
Infrastruct
ure
Entities-
Communic    x x x x x
ations and
Control
Personnel
Infrastruct
ure
Entities-
x    x  x x x
Maintenan
ce
Personnel
Transport
x  x   x x x x x   x
operators
Mobility
Service x  x  x x   x    x
providers
14

Accessibility
Comfort
Cost of the journey
Economical added value
Information
Punctuality
Reliability
Safety
Security
Scalability

Short travel times

Sustainability
System Integration –
intermodality

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7.4 Cargo Transport System Users Expectations
Each user category has different needs, expectations and objectives towards the cargo transport system.
• Cargo owners primary expectation is that their cargo is delivered unharmed, quickly, on time, sustainable
/environment friendly, and that they are provided with information about the cargo status and location
(preferably real time data).
• Logistics service providers focus on reliability of the system (timely and error free services), low costs of
transport operations and accessibility of the service (such as connectivity with other transport modes,
availability of capacity slots for the cargo they would like to move).
• Freight operators interact with the cargo transport system through its hubs, providing the first and last
mile transport services. Their primary concern is accessibility of the hubs and reliability of the time slots
allocated to them to (un)load their vehicles.
• Governments and public agencies are focused on the impacts of the cargo transport system on economy,
safety, security and environment.
• Society is impacted by the operation of the cargo transport system through its impact on economy,
accessibility to products and environment.
• Internal users of the cargo transport system include cargo handling, communication and control, and
maintenance personnel. The common denominator of their needs is safety and security of the system, and
information and data which
...

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