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EN ISO 9241-110:2006

(Main)

Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-110:2006)

Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-110:2006)

ISO 9241-110:2006 sets forth ergonomic design principles formulated in general terms (i.e. presented without reference to situations of use, application, environment or technology) and provides a framework for applying those principles to the analysis, design and evaluation of interactive systems.
While ISO 9241-110:2006 is applicable to all types of interactive systems, it does not cover the specifics of every context of use (e.g. safety critical systems, collaborative work).
It is intended for the following types of users: designers of user interface development tools and style guides to be used by user interface designers; user interface designers, who will apply the guidance during the development process; developers, who will apply the guidance during design and implementation of system functionality; buyers, who will reference it during product procurement; evaluators, who are responsible for ensuring that products meet its recommendations.
ISO 9241-110:2006 focuses on dialogue principles related to the ergonomic design of the dialogue between user and interactive system, and does not consider any other aspect of design such as marketing, aesthetics or corporate design.
The list of recommendations for each of the dialogue principles is not exhaustive.

Ergonomie der Mensch-System-Interaktion - Teil 110: Grundsätze der Dialoggestaltung (ISO 9241-110:2006)

Dieser Teil von ISO 9241 enthält Grundsätze ergonomischer Gestaltung in allgemeiner Form (d. h., sie werden ohne Bezug auf die Arbeitssituation, Anwendung, Arbeitsumgebung oder Technik dargestellt) und stellt einen Rahmen bereit für die Anwendung der Grundsätze bei der Analyse, Gestaltung und Bewertung interaktiver Systeme.
Während sich dieser Teil von ISO 9241 auf alle Arten von interaktiven Systemen bezieht, deckt er nicht die Besonderheiten jedes einzelnen Nutzungskontextes ab (z. B. sicherheitskritische Systeme, Gruppenarbeit).
Er dient folgenden Benutzergruppen:
   Entwicklern von Entwicklungswerkzeugen für Benutzungsschnittstellen und von Styleguides (Gestal-tungsleitlinien), damit diese von Designern von Benutzungsschnittstellen verwendet werden;
   Designern von Benutzungsschnittstellen, die die Anleitung während des Entwicklungsprozesses anwenden;
   Entwicklern, die die Anleitung bei der Gestaltung und der Einführung der Systemfunktionalität anwenden;
   Käufern, die sich bei der Produktbeschaffung auf diesen Teil von ISO 9241 beziehen;
   Prüfern und Bewertern, die dafür verantwortlich sind, sicherzustellen, dass das Produkt den Empfehlungen dieses Teiles von ISO 9241 entspricht.
Dieser Teil von ISO 9241 konzentriert sich auf Grundsätze der Dialoggestaltung, die sich auf die ergonomische Gestaltung des Dialoges zwischen Benutzer und interaktivem System beziehen, und betrachtet nicht solche Aspekte der Gestaltung wie Marketing, Ästhetik oder Corporate Design.
Die Anzahl der Empfehlungen für jeden der Grundsätze der Dialoggestaltung erhebt keinen Anspruch auf Vollständigkeit.

Ergonomie de l'interaction homme-système - Partie 110: Principes de dialogue (ISO 9241-110:2006)

L'ISO 9241-110:2006 énonce des principes de conception ergonomiques formulés en termes généraux (c'est-à-dire qu'ils sont présentés sans référence à des situations d'utilisation, à des applications, à des environnements ou à une technologie) et fournit un cadre relatif à l'application de ces principes dans l'analyse, la conception et l'évaluation des systèmes interactifs.
Bien qu'elle s'applique à tous les types de systèmes interactifs, l'ISO 9241-110:2006 ne couvre pas les spécificités de tous les contextes d'utilisation (par exemple, les systèmes critiques pour la sécurité, le travail collaboratif).
L'ISO 9241-110:2006 est destinée aux concepteurs d'outils de développement d'interfaces utilisateurs, de guides de style et d'interfaces utilisateurs, aux développeurs, aux acheteurs et aux évaluateurs.
L'ISO 9241-110:2006 est centrée sur les principes de dialogue associés à la conception ergonomique du dialogue entre l'utilisateur et le système interactif, et ne tient pas compte de tout autre aspect de conception tel que le marketing, l'esthétique et la conception interne à l'entreprise.
La liste des recommandations pour les différents principes de dialogue n'est pas exhaustive.

Ergonomija medsebojnega vpliva človek-sistem - 110. del: Načela dialoga (ISO 9241-110:2006)

General Information

Status
Withdrawn
Publication Date
31-Mar-2006
Withdrawal Date
09-Jun-2020
ICS
13.180 - Ergonomics
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
10-Jun-2020
Ref Project
SIST EN ISO 9241-110:2007 - Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-110:2006)

Relations

Replaced By
EN ISO 9241-110:2020 - Ergonomics of human-system interaction - Part 110: Interaction principles (ISO 9241-110:2020)
Effective Date
17-Jun-2020

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SLOVENSKI STANDARD
SIST EN ISO 9241-110:2007
01-september-2007
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO1DþHODGLDORJD ,62

Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-
110:2006)
Ergonomie der Mensch-System-Interaktion - Teil 110: Grundsätze der Dialoggestaltung
(ISO 9241-110:2006)
Ergonomie de l'interaction homme-systeme - Partie 110: Principes de dialogue (ISO
9241-110:2006)
Ta slovenski standard je istoveten z: EN ISO 9241-110:2006
ICS:
13.180 Ergonomija Ergonomics
SIST EN ISO 9241-110:2007 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST EN ISO 9241-110:2007

---------------------- Page: 2 ----------------------

SIST EN ISO 9241-110:2007
EUROPEAN STANDARD
EN ISO 9241-110
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2006
ICS 13.180 Supersedes EN ISO 9241-10:1996
English Version
Ergonomics of human-system interaction - Part 110: Dialogue
principles (ISO 9241-110:2006)
Ergonomie de l'interaction homme-système - Partie 110: Ergonomie der Mensch-System-Interaktion - Teil 110:
Principes de dialogue (ISO 9241-110:2006) Grundsätze der Dialoggestaltung (ISO 9241-110:2006)
This European Standard was approved by CEN on 23 March 2006.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Central Secretariat or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-110:2006: E
worldwide for CEN national Members.

---------------------- Page: 3 ----------------------

SIST EN ISO 9241-110:2007

EN ISO 9241-110:2006 (E)





Foreword


This document (EN ISO 9241-110:2006) has been prepared by Technical Committee ISO/TC
159 "Ergonomics" in collaboration with Technical Committee CEN/SS S13 "Ergonomics", the
secretariat of which is held by CMC.

This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by October 2006, and conflicting national
standards shall be withdrawn at the latest by October 2006.

This document supersedes EN ISO 9241-10:1996.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.


Endorsement notice

The text of ISO 9241-110:2006 has been approved by CEN as EN ISO 9241-110:2006 without
any modifications.

2

---------------------- Page: 4 ----------------------

SIST EN ISO 9241-110:2007


INTERNATIONAL ISO
STANDARD 9241-110
First edition
2006-04-01

Ergonomics of human-system
interaction —
Part 110:
Dialogue principles
Ergonomie de l'interaction homme-système —
Partie 110: Principes de dialogue




Reference number
ISO 9241-110:2006(E)
©
ISO 2006

---------------------- Page: 5 ----------------------

SIST EN ISO 9241-110:2007
ISO 9241-110:2006(E)
PDF disclaimer
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shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
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accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
p
...

SLOVENSKI STANDARD
SIST EN ISO 9241-110:2007
01-september-2007
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO1DþHODGLDORJD ,62

Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-
110:2006)
Ergonomie der Mensch-System-Interaktion - Teil 110: Grundsätze der Dialoggestaltung
(ISO 9241-110:2006)
Ergonomie de l'interaction homme-systeme - Partie 110: Principes de dialogue (ISO
9241-110:2006)
Ta slovenski standard je istoveten z: EN ISO 9241-110:2006
ICS:
13.180 Ergonomija Ergonomics
SIST EN ISO 9241-110:2007 de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

EUROPÄISCHE NORM
EN ISO 9241-110
EUROPEAN STANDARD
NORME EUROPÉENNE
April 2006
ICS 13.180 Ersatz für EN ISO 9241-10:1996
Deutsche Fassung
Ergonomie der Mensch-System-Interaktion - Teil 110:
Grundsätze der Dialoggestaltung (ISO 9241-110:2006)
Ergonomics of human-system interaction - Part 110: Ergonomie de l'interaction homme-système - Partie 110:
Dialogue principles (ISO 9241-110:2006) Principes de dialogue (ISO 9241-110:2006)
Diese Europäische Norm wurde vom CEN am 23.März 2006 angenommen.
Die CEN-Mitglieder sind gehalten, die CEN/CENELEC-Geschäftsordnung zu erfüllen, in der die Bedingungen festgelegt sind, unter denen
dieser Europäischen Norm ohne jede Änderung der Status einer nationalen Norm zu geben ist. Auf dem letzen Stand befindliche Listen
dieser nationalen Normen mit ihren bibliographischen Angaben sind beim Management-Zentrum oder bei jedem CEN-Mitglied auf Anfrage
erhältlich.
Diese Europäische Norm besteht in drei offiziellen Fassungen (Deutsch, Englisch, Französisch). Eine Fassung in einer anderen Sprache,
die von einem CEN-Mitglied in eigener Verantwortung durch Übersetzung in seine Landessprache gemacht und dem Zentralsekretariat
mitgeteilt worden ist, hat den gleichen Status wie die offiziellen Fassungen.
CEN-Mitglieder sind die nationalen Normungsinstitute von Belgien, Dänemark, Deutschland, Estland, Finnland, Frankreich, Griechenland,
Irland, Island, Italien, Lettland, Litauen, Luxemburg, Malta, den Niederlanden, Norwegen, Österreich, Polen, Portugal, Rumänien,
Schweden, der Schweiz, der Slowakei, Slowenien, Spanien, der Tschechischen Republik, Ungarn, dem Vereinigten Königreich und Zypern.
EUROPÄISCHES KOMITEE FÜR NORMUNG
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
Management-Zentrum: rue de Stassart, 36  B-1050 Brüssel
© 2006 CEN Alle Rechte der Verwertung, gleich in welcher Form und in welchem Ref. Nr. EN ISO 9241-110:2006 D
Verfahren, sind weltweit den nationalen Mitgliedern von CEN vorbehalten.

---------------------- Page: 2 ----------------------

EN ISO 9241-110:2006 (D)
Inhalt
Seite
Vorwort .3
Einleitung.4
1 Anwendungsbereich .5
2 Normative Verweisungen.5
3 Begriffe .6
4 Grundsätze der Dialoggestaltung und zugehörige Empfehlungen.7
4.1 Überblick.7
4.2 Beziehung zwischen den Grundsätzen der Dialoggestaltung .8
4.3 Aufgabenangemessenheit .8
4.4 Selbstbeschreibungsfähigkeit. 10
4.5 Erwartungskonformität . 11
4.6 Lernförderlichkeit . 12
4.7 Steuerbarkeit. 13
4.8 Fehlertoleranz . 14
4.9 Individualisierbarkeit.
...

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