Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing

Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process.
Events used need to be kept simple and transparent for the measurement of the complex matrix of the flows between European countries.
The last part of the process (delivery options) is dependent on the country and on its historical development of postal and logistic operators - this part of the logistics process is currently too complex for simple measurement. Therefore the Technical Specification (TS) will focus on the main part of the process: from entrance (hand over) in the logistics chain to the first attempt of delivery.
(...)
The Technical Specification should:
-   be technically and supplier neutral;
-   not be limited to postal operators but open to all operators transporting parcels;
-   take into account events relevant for the customer’s (sender or receiver) needs;
-   define calculation rules;
-   be easy to implement.
This Technical Specification does not set quality of service standards or targets.

Postalische Dienstleistungen - Methode zur Messung der Durchlaufzeit von grenzüberschreitenden Paketen innerhalb der Europäischen Union und EFTA bei Nutzung eines Nachverfolgungssystems

Das Verfahren zur Messung der Päckchenlaufzeit im grenzüberschreitenden Verkehr wird in erster Linie vom Standpunkt eines Online-Händlers aus vor allem für kleine und mittlere Unternehmen betrachtet. Auf der Grundlage früherer Untersuchungen wird das Verfahren auf Ereignisse im Prozess der Sendungsnachverfolgung gestützt.
Die angewendeten Ereignisse müssen für die Messung des komplexen Sendungsstroms zwischen europäischen Ländern einfach und transparent gehalten werden.
Der letzte Teil des Prozesses (Auslieferungsmöglichkeiten) ist vom Land und der historischen Entwicklung seiner Postbetreiber und Logistikdienstleister abhängig - dieser Teil des Logistikprozesses ist gegenwärtig zu komplex für eine einfache Messung. Deshalb liegt der Schwerpunkt dieser Technischen Spezifikation (TS) auf dem Hauptteil des Prozesses, der sich vom Eintritt (Übergabe) in die Logistikkette bis zum ersten Ausliefe-rungsversuch erstreckt.
(...)
Die Technische Spezifikation sollte:
-   technisch neutral und anbieterneutral sein;
-   nicht auf Postbetreiber beschränkt sein, sondern offen für alle Dienstleister, die Päckchen befördern;
-   Ereignisse berücksichtigen, die für die Bedürfnisse der Kunden (Absender oder Empfänger) maßgeblich sind;
-   Berechnungsgrundlagen definieren;
-   problemlos umsetzbar sein.
Diese Technische Spezifikation legt keine Standards oder Vorgaben für die Dienstqualität fest.

Services Postaux - Méthode de mesure des délais de traitement des colis transfrontaliers au sein de l’Union européenne et de l’AELE par les procédés de suivi et de localisation

Poštne storitve - Metode za merjenje tranzitnih časov za pakete v čezmejnem prometu v Evropski Uniji in državah EFTA s sistemom sledenja pošiljkam

Metoda za merjenje tranzitnih časov za pakete v čezmejnem prometu, pretežno z vidika e-trgovcev, zlasti za mala in srednje velika podjetja. Glede na preteklo raziskavo bo metoda temeljila na dogodkih procesa spremljanja in sledenja.
Dogodki, ki bodo uporabljeni, morajo biti enostavni in pregledni, da se z njimi lahko meri zapleteno matrico tokov med evropskimi državami.
Zadnji del procesa (možnosti dostave) je odvisen od države in njene pretekle razvitosti poštnih in logističnih operaterjev – ta del logističnega procesa je trenutno prezahteven za enostavno merjenje. Zato se tehnična specifikacija (TS) osredotoča na glavni del procesa: od vstopa (predaja) v logistično verigo do prvega poskusa dostave.
(...)
Ta tehnična specifikacija:
– naj bi bila neodvisna z vidika tehnologije in dobaviteljev;
– naj ne bi bila omejena na poštne operaterje, temveč naj bi bila dostopna vsem operaterjem, ki prevažajo pakete;
– naj bi upoštevala dogodke, pomembne v skladu s potrebami stranke (pošiljatelja ali prejemnika);
– naj bi opredelila pravila za izračunavanje;
– naj bi bila enostavna za implementacijo.
Ta tehnična specifikacija ne določa standardov ali ciljev kakovosti storitev.

General Information

Status
Published
Publication Date
29-Mar-2016
Current Stage
9093 - Decision to confirm - Review Enquiry
Due Date
02-Sep-2019
Completion Date
22-Nov-2019

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Standards Content (sample)

SLOVENSKI STANDARD
SIST-TS CEN/TS 15472:2016
01-junij-2016
1DGRPHãþD
SIST-TP CEN/TR 15472:2007
3RãWQHVWRULWYH0HWRGH]DPHUMHQMHWUDQ]LWQLKþDVRY]DSDNHWHYþH]PHMQHP
SURPHWXY(YURSVNL8QLMLLQGUåDYDK()7$VVLVWHPRPVOHGHQMDSRãLOMNDP

Postal services - Method for measurement of parcel transit time for cross-border parcels

within the European Union and EFTA using Tracking and Tracing

Postalische Dienstleistungen - Anwendungsleitfaden zur Messung der Päckchenlaufzeit

bei Nutzung eines Nachverfolgungssystems
Services Postaux - Méthode de mesure des délais de traitement des colis

transfrontaliers au sein de l’Union européenne et de l’AELE par les procédés de suivi et

de localisation
Ta slovenski standard je istoveten z: CEN/TS 15472:2016
ICS:
03.240 Poštne storitve Postal services
SIST-TS CEN/TS 15472:2016 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TS CEN/TS 15472:2016
---------------------- Page: 2 ----------------------
SIST-TS CEN/TS 15472:2016
CEN/TS 15472
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
March 2016
TECHNISCHE SPEZIFIKATION
ICS 03.240 Supersedes CEN/TR 15472:2006
English Version
Postal services - Method for measurement of parcel transit
time for cross-border parcels within the European Union
and EFTA using Tracking and Tracing

Services Postaux - Méthode de mesure des délais de Postalische Dienstleistungen - Anwendungsleitfaden

traitement des colis transfrontaliers au sein de l'Union zur Messung der Päckchenlaufzeit bei Nutzung eines

européenne et de l'AELE par les procédés de suivi et de Nachverfolgungssystems
localisation

This Technical Specification (CEN/TS) was approved by CEN on 11 January 2016 for provisional application.

The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to

submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.

CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS

available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in

parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,

Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels

© 2016 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 15472:2016 E

worldwide for CEN national Members.
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SIST-TS CEN/TS 15472:2016
CEN/TS 15472:2016 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

Introduction .................................................................................................................................................................... 4

1 Scope .................................................................................................................................................................... 5

2 Terms and definitions ................................................................................................................................... 6

3 Characteristics of cross border parcel exchange within EU and other CEN-countries .......... 7

4 Methodology ..................................................................................................................................................... 7

4.1 Transit time in general .................................................................................................................................. 7

4.2 Approach for calculating transit time ...................................................................................................... 8

4.2.1 General approach ............................................................................................................................................ 8

4.2.2 Example PostNL - Netherlands ................................................................................................................... 8

4.2.3 Example PostNord: Denmark...................................................................................................................... 9

4.3 Calculating transit time and a result (on time) ................................................................................. 10

4.4 Calculation Rules .......................................................................................................................................... 10

4.4.1 General ............................................................................................................................................................. 10

4.4.2 Example 1: Collection Monday-Friday / Delivery Monday-Friday ............................................. 11

4.4.3 Example 2: Collection Monday-Friday / Delivery Tuesday-Saturday ....................................... 11

4.5 Monitoring and independence ................................................................................................................ 12

4.6 Reporting ........................................................................................................................................................ 12

Annex A (normative) A method to estimate delay in the stretch between actual handover

and the first sorting scan ........................................................................................................................... 14

Annex B (informative) Examples of fields of study ......................................................................................... 15

Bibliography ................................................................................................................................................................. 16

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SIST-TS CEN/TS 15472:2016
CEN/TS 15472:2016 (E)
European foreword

This document (CEN/TS 15472:2016) has been prepared by Technical Committee CEN/TC 331 “Postal

services”, the secretariat of which is held by NEN.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent

rights.
This document supersedes CEN/TR 15472:2006.

This document has been prepared under a mandate given to CEN by the European Commission and the

European Free Trade Association.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,

France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,

Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Turkey and the United Kingdom.
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SIST-TS CEN/TS 15472:2016
CEN/TS 15472:2016 (E)
Introduction
This Technical Specification followed a two-phased approach.
In Phase 1 the Technical Report CEN/TR 15472 standard was reviewed.

The CEN/TR 15472 specified methods for measuring the transit time results of domestic and cross-

border parcels, collected, processed and delivered by postal service providers. This quality of service

indicator does not measure the postal or logistic operator’s overall performance in a way that provides

direct comparison of postal or logistic service operators, and does not include other service

performance indicators than those related to transit time.

If a global transit time result is required then all items included in the calculation needs to have been

scanned at all the location points within the pipeline. Consequently the scope of CEN/TR 15472 is not

useful anymore given that:

— reluctant implementation at national postal operators - only 4 countries implemented it in Europe;

— not fully adapted to the goals of the customers, operators and regulatory authorities: only a TR (not

a TS or EN) content inadequate and no implementation guide.

On Friday, November 28th 2014, in Budapest, Hungary, at the 37th plenary meeting of CEN/TC 331

Postal Services, made a decision to change the scope to a method for measurement of parcel transit time

for cross-border parcels within the European Union and other CEN member states using tracking and

tracing for measurement of the parcel transit time. The following countries have committed active

participation in its development: the Netherlands, Germany, Denmark, Finland and Austria.

This Technical Specification is Phase 2 of the project.
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SIST-TS CEN/TS 15472:2016
CEN/TS 15472:2016 (E)
1 Scope

Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant

perspective, especially for small and medium-sized companies. Based on an earlier study, the method

will be based on events of the track and trace process.

Events used need to be kept simple and transparent for the measurement of the complex matrix of the

flows between European countries.

The last part of the process (delivery options) is dependent on the country and on its historical

development of postal and logistic operators - this part of the logistics process is currently too complex

for simple measurement. Therefore the Technical Specification (TS) will focus on the main part of the

process: from entrance (hand over) in the logistics chain to the first attempt of delivery.

Figure 1 — E-Commerce tracking platform
The Technical Specification should:
— be technically and supplier neutral;

— not be limited to postal operators but open to all operators transporting parcels;

— take into account events relevant for the customer’s (sender or receiver) needs;

— define calculation rules;
— be easy to implement.

This Technical Specification does not set quality of service standards or targets.

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SIST-TS CEN/TS 15472:2016
CEN/TS 15472:2016 (E)
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
POA
date proof of acceptance

event-scan on day X proving that the parcel is transferred to the operator before the latest acceptance

time (hand over in the logistics chain)
2.2
date first valid attempt of delivery

unchallenged event-scan on day X + Y giving reasonable and audible proof that a delivery-attempt has

been made within the conditions stipulated in the general terms or customer information of the

operator
2.3
delivery address

place where the parcel is to be delivered so the addressee can receive it according to the agreed service

conditions

Note 1 to entry: This might be a home address, but also a pack station, an alternative address chosen by the

addressee or an outlet of the operator if this is within the stipulated service conditions.

2.4
transit time
transit time in days between POA and first valid attempt of delivery
2.5
parcel

item that is to be conveyed from a sender to a receiver, that is in general up to 20 kg and mostly too big

to be delivered in a letter box

Note 1 to entry: The dimensions of a parcel do not exceed two meters for any one dimension or three meters for

the sum of the length and the greatest circumference measured in a direction other than that of the length. In the

context of this Technical Specification it is important that it is possible to track and trace a parcel (so a parcel is

barcoded or fitted with other means to track and trace).
Note 2 to entry: In line with the text of the EU directive.
2.6
held by customs
indicating a delay as an event in the track and trace system

Note 1 to entry: Delay which is attributed to customs activities and not to the operator’s performance.

2.7
receiver
receiver of the parcel
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SIST-TS CEN/TS 15472:2016
CEN/TS 15472:2016 (E)
2.8
sender
entity offering parcels for shipment
EXAMPLE E-merchant.
3 Characteristics of cross border parcel exchange within EU and other CEN-
countries

One of the main and basic aspects of the European Union is the free movement of goods, services,

capital and people. No customs declaration is needed.

Certainly for EU – EU trade customs will investigate by sampling if taxes are paid (excise –goods) and

that there is no exchange of illegal goods (drugs, explosives etc.), but the general rule is that the

exchange of goods/ parcels is unhindered by customs.

Therefore for the exchange of parcels within the European Union delay by customs is an exception and

shall be treated as an exceptional cause of delay only. As for countries within the CEN-framework but

not in the EU held by customs is a common issue.
Relevant events

From the sender and receiver perspective there are only two events that are relevant in calculating the

transit time in order to assess if the service promise in terms of the number of days between sending

and receiving has been met:
a) the proof of acceptance before the latest acceptance time (POA);
b) the proof of the first valid attempt of delivery .
Other issues might be important, but are irrelevant to the scope of this TS.
4 Methodology
4.1 Transit time in general

The transit time is measured in days between Proof of Acceptance (POA) and first valid attempt of

delivery.
a) Calculation of gross transit time.
b) Take into account the type of service in terms of transit time.

c) Correction for work / holidays : this can be dependent on the receiver. For example, when it is

known that a company is closed or the receiver has reported not to be at home (customer profile),

the parcel will not go into distribution and the transit time is reduced by one or several working

days.
d) Correction for “held by customs”.

1) In general this is the same as the proof of delivery (POD); if however the parcel cannot be delivered at the first valid

attempt of delivery, the fall back is the first valid attempt. Since the first valid attempt of delivery can be considered also

placement in parcel station, placement in postal office for service poste restante or equivalent.

2) EN 13850:2012, 5.2.3, Calculation of the transit time: “Published regional holidays may be subtracted in the calculation of

transit time”.
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...

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