CEN/TR 15472:2006
(Main)Postal services - Measurement of transit times for parcels by the use of a track and trace system
Postal services - Measurement of transit times for parcels by the use of a track and trace system
This Technical Report specifies methods for measuring the transit time results of domestic and cross-border parcels, collected, processed and delivered by postal service providers. Transit time is the time elapsed between initial and final scan of the item. The initial scan may occur at varying points within the pipeline (e.g. point of posting, entry into the first sorting centre). Similarly the final scan may occur at e.g. exit from the last sorting centre, final delivery.
Therefore there are two different categories of transit time:
1. End-to-End
A true end-to-end transit time measure may only be possible for some items recorded in the track and trace system. End-to-end is defined as from the point parcels are placed into the collection/acceptance system under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal operators. In many instances postal operators do not extend track and trace to the final delivery point.
These items may not cover the total parcel flow. Generally the results of this subset cannot be taken as representative of the total flow, but this subset may represent a particular sector, e.g. single parcels sent over a post-office counter to single receivers. The transit time results of purely this subset are of public concern.
2. Non End-to-End
If initial and/or final scans occur in the sorting centres for at least some parcels, it is possible to calculate the transit time between sorting centres, e.g. first-sorting-centre-to-last-sorting-centre. This can be done to calculate transit time results for all parcels in the total flow - this may be reasonable for internal purposes. The objective of the measurement to estimate the transit time quality of service given to the customer can only be achieved, if the time elapsed between posting and first scan and between delivery and last scan respectively can be estimated (eventually by the customer).
The overall transit time quality of service
Postalische Dienstleistungen - Laufzeitmessung für Päckchen mit Hilfe eines "track and trace"- Systems
Services postaux- Mesure des temps de transit des colis postaux à l'aide d'un système de traçabilité
Le présent Rapport technique spécifie des méthodes de mesure des résultats du délai d’acheminement des colis intérieurs et transfrontaliers, collectés, traités et distribués par les prestataires de services postaux. Le délai d’acheminement correspond au temps écoulé entre l’acquisition initiale et l’acquisition finale de l’objet. L’acquisition initiale peut intervenir en différents points de la chaîne de traitement (par exemple, le point de dépôt, l’entrée dans le premier centre de tri). De même, l’acquisition finale peut intervenir, par exemple, à la sortie du dernier centre de tri, à la distribution finale.
Par conséquent, il existe deux catégories différentes de délai d’acheminement :
1.1) De bout en bout
Une vraie mesure du délai d’acheminement de bout en bout peut n’être possible que pour certains objets enregistrés dans le système de traçabilité. Le « bout en bout » est défini comme démarrant au point où les colis sont introduits dans le système de collecte/prise en charge, sous la responsabilité des opérateurs postaux, jusqu’au point de distribution finale sous la responsabilité des opérateurs postaux. Dans de nombreux cas, les opérateurs postaux ne prolongent pas la traçabilité jusqu’au point de distribution.
Il est possible que ces objets ne couvrent pas le flux des colis dans sa totalité. Généralement, les résultats de ce sous ensemble ne peuvent être représentatifs du flux total, mais ce sous ensemble peut représenter un secteur particulier comme l’envoi de colis égrenés à des destinataires individuels via un guichet postal. Les résultats du délai d’acheminement de ce simple sous ensemble sont intéressants pour le plus grand nombre.
1.2) Pas de bout en bout
Si l’acquisition initiale et/ou finale est effectuée dans les centres de tri au moins pour certains colis, il est possible de calculer le délai d’acheminement entre les centres de tri, par exemple du premier centre de tri jusqu’au dernier centre de tri.
Poštne storitve - Merjenje časa prenosa paketov z uporabo sistema sledenja "track and trace"
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-januar-2007
3RãWQHVWRULWYH0HUMHQMHþDVDSUHQRVDSDNHWRY]XSRUDERVLVWHPDVOHGHQMDWUDFN
DQGWUDFH
Postal services - Measurement of transit times for parcels by the use of a track and trace
system
Postalische Dienstleistungen - Laufzeitmessung für Päckchen mit Hilfe eines "track and
trace"- Systems
Services postaux- Mesure des temps de transit des colis postaux a l'aide d'un systeme
de traçabilité
Ta slovenski standard je istoveten z: CEN/TR 15472:2006
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
TECHNICAL REPORT
CEN/TR 15472
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
October 2006
ICS 03.240
English Version
Postal services - Measurement of transit times for parcels by the
use of a track and trace system
Services postaux - Mesure des temps de transit des colis Postalische Dienstleistungen - Laufzeitmessung für
par l'utilisation d'un système de traçabilité Päckchen mit Hilfe eines track and trace- Systems
This Technical Report was approved by CEN on 24 June 2006. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15472:2006: E
worldwide for CEN national Members.
Contents Page
Foreword.3
Introduction .4
1 Scope .5
2 Normative references .6
3 Terms and definitions .6
4 Transit time as a quality of service indicator.8
5 Methodology.14
6 Reporting .16
7 Quality control.18
Annex A (normative) Calculation rule.20
Annex B (normative) Consistency checks.25
Annex C (informative) Estimating the transit time .26
Bibliography .28
Foreword
This document (CEN/TR 15472:2006) has been prepared by Technical Committee CEN/TC 331 “Postal
Services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association.
Introduction
In the Green paper on postal services in 1992 the European Commission emphasised the need to establish
common rules for the development of community postal services and the improvement of quality of service.
The Commission identified requirements for quality of service measurement that included the reliability of
services and treatment of problems of loss, theft and damage.
CEN was asked to draw up standards related to the methodology for the measurement of quality of service of
mail at reasonable cost for some mail types.
The objective of the measurement is to estimate the transit time quality of service given to the customer in
each European country domestically and cross-border between the European countries.
This Technical Report refers to a number of principles and minimum requirements to be applied for the
measurement of transit time of domestic and cross-border parcels using a track and trace system.
A number of standards are available for the measurement of transit time for postal services without the use of
a track and trace system. EN 13850 is for use with priority single piece mail, EN 14508 with single-piece non-
priority mail, and EN 14534 with bulk mail.
EN 14137 may be used to measure loss of parcels using a track and trace system.
1 Scope
This Technical Report specifies methods for measuring the transit time results of domestic and cross-border
parcels, collected, processed and delivered by postal service providers. Transit time is the time elapsed
between initial and final scan of the item. The initial scan may occur at varying points within the pipeline (e.g.
point of posting, entry into the first sorting centre). Similarly the final scan may occur at e.g. exit from the last
sorting centre, final delivery.
Therefore there are two different categories of transit time:
1. End-to-End
A true end-to-end transit time measure may only be possible for some items recorded in the track and trace
system. End-to-end is defined as from the point parcels are placed into the collection/acceptance system
under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal
operators. In many instances postal operators do not extend track and trace to the final delivery point.
These items may not cover the total parcel flow. Generally the results of this subset cannot be taken as
representative of the total flow, but this subset may represent a particular sector, e.g. single parcels sent over
a post-office counter to single receivers. The transit time results of purely this subset are of public concern.
2. Non End-to-End
If initial and/or final scans occur in the sorting centres for at least some parcels, it is possible to calculate the
transit time between sorting centres, e.g. first-sorting-centre-to-last-sorting-centre. This can be done to
calculate transit time results for all parcels in the total flow - this may be reasonable for internal purposes. The
objective of the measurement to estimate the transit time quality of service given to the customer can only be
achieved, if the time elapsed between posting and first scan and between delivery and last scan respectively
can be estimated (eventually by the customer).
The overall transit time quality of service result is to be expressed as the percentage of parcels delivered
within J + n days.
This quality of service indicator does not measure the postal operator’s overall performance in a way that
provides direct comparison of postal service operators, and does not include other service performance
indicators than those related to transit time.
This Technical Report is applicable to those service providers which have a measurement system in place
which
— records an initial scan for each item,
— records a final scan for each item and
— can, by comparing these records, calculate the transit time between initial and final scan.
Therefore for some items the transit time will be from e.g. entry into the first sorting centre to final delivery,
whereas for other items the transit time will be from e.g. point of posting to exit from the last sorting centre.
If a global transit time result is required then all items included in the calculation needs to have been scanned
at the two location points (e.g. entry into first sorting centre, exit from last sorting centre) within the pipeline.
This Technical Report may be used if appropriate to measure the transit time of other types of postal items for
which such a measurement system is in operation.
This Technical Report specifies requirements for the design and operation of the measurement system and for
other procedures to allow the transit time to be calculated.
This Technical Report does not specify the technical requirements of a track and trace system, except for
purposes of measurement.
This Technical Report includes specifications for the quality control of the measurement system and for the
reporting of transit time of parcels.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
EN 14137, Postal services — Quality of service — Measurement of loss of registered mail and other types of
postal service using a track and trace system
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
characteristic
property which helps to identify or differentiate between items of a given population
3.2
country
territory of a nation with its own government
3.3
cross-border parcels
parcels distributed from one country to another country
3.4
date of delivery
date on which a postal item is delivered to the address or to the addressee
3.5
date of deposit (J)
day on which a postal item is posted, provided posting takes place before the last collection of that day
NOTE 1 The term date of deposit is used in relation to quality of service measurement. The definition is based on the
postal Directive 97/67/EC.
NOTE 2 Last collection refers to the advertised last time for collection (not the actual time).
3.6
delivery point
physical location at which delivery of postal items by a postal operator takes place and where they leave the
operator’s responsibility
3.7
discriminant (characteristic)
characteristic affecting the outcome
3.8
domestic parcels
parcels sent and received within one country
3.9
end-to-end (transit time)
from the point parcels are placed into the collection/acceptance system under the responsibility of the
collecting postal operators to the final delivery point under the responsibility of the delivering postal operators
3.10
field of study
total parcel flow or defined section of the total parcel flow between defined postal areas
NOTE 1 For example field of study could be defined as:
- Domestic – one operator in one country;
- Domestic – one operator in one part of a country;
- Domestic – a group of operators in one country;
- Cross-border – one operator to one country;
- Cross-border – one operator to a group of countries;
- Cross-border – one country to one country;
- Cross-border – one country to a group of countries.
NOTE 2 For example defined section of the total parcel flow could be defined as:
- Parcels sent over post-office counter;
- Parcels sent by one single customer;
- First sorting centre to end.
3.11
item arriving late
postal item delivered to the recipient in a time longer than the service provider’s promised service standard but
within a specified period of time
3.12
location id
identification (reference) number of the location of a scan, recorded in the track and trace system
3.13
national and regional holiday
day with limited postal collection or delivery activities
3.14
office of exchange
place where a postal operator accepts cross-border parcels from a postal operator of another country
3.15
on-time performance
proportion of items with transit times meeting the specification (EN 13850)
3.16
parcel
package containing merchandise with or without commercial value
characteristics: - general terms and conditions specified by postal operator;
- individualized item with identification of the sender and addressee
3.17
performance indicator
expression derived from postal transit time statistics and data used to characterise the performance of a
postal operator
3.18
service standard
standard that specifies requirements to be fulfilled by a service to establish its fitness for purpose (EN 45020)
NOTE 1 In this Technical Report, the service standard is the number of working days within which time an item should
normally be delivered.
NOTE 2 The service standard is sometimes expressed in the form J + n, where n is the number of working days. For
example, a service standard of J + 1 means that an item should normally be delivered on the next working day after
posting.
3.19
sorting centre
place where the main sorting of parcels is done
3.20
study domain
subpopulations for which separate results can be appropriate
NOTE Study domains could be defined for example by geographic segmentation or by product.
3.21
time of delivery
time of day when a postal item is delivered at its delivery point
3.22
track and trace system
system which enables the progress (travelled distance) of an item to be monitored and its location to be
established at any time
3.23
transit time
number of days elapsed between initial scan and final scan of a parcel as calculated in 4.2.1
4 Transit time as a quality of service indicator
4.1 General
A monitoring system should be in operation to record an initial scan for each item and a final scan on an
electronic system. It should be possible to c
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.