CEN/TR 15472:2006

Postal services - Measurement of transit times for parcels by the use of a track and trace system

This Technical Report specifies methods for measuring the transit time results of domestic and cross-border parcels, collected, processed and delivered by postal service providers. Transit time is the time elapsed between initial and final scan of the item. The initial scan may occur at varying points within the pipeline (e.g. point of posting, entry into the first sorting centre). Similarly the final scan may occur at e.g. exit from the last sorting centre, final delivery.
Therefore there are two different categories of transit time:
1.   End-to-End
A true end-to-end transit time measure may only be possible for some items recorded in the track and trace system. End-to-end is defined as from the point parcels are placed into the collection/acceptance system under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal operators. In many instances postal operators do not extend track and trace to the final delivery point.
These items may not cover the total parcel flow. Generally the results of this subset cannot be taken as representative of the total flow, but this subset may represent a particular sector, e.g. single parcels sent over a post-office counter to single receivers. The transit time results of purely this subset are of public concern.
2.   Non End-to-End
If initial and/or final scans occur in the sorting centres for at least some parcels, it is possible to calculate the transit time between sorting centres, e.g. first-sorting-centre-to-last-sorting-centre. This can be done to calculate transit time results for all parcels in the total flow - this may be reasonable for internal purposes. The objective of the measurement to estimate the transit time quality of service given to the customer can only be achieved, if the time elapsed between posting and first scan and between delivery and last scan respectively can be estimated (eventually by the customer).
The overall transit time quality of service

Postalische Dienstleistungen - Laufzeitmessung für Päckchen mit Hilfe eines "track and trace"- Systems

Services postaux- Mesure des temps de transit des colis postaux à l'aide d'un système de traçabilité

Le présent Rapport technique spécifie des méthodes de mesure des résultats du délai d’acheminement des colis intérieurs et transfrontaliers, collectés, traités et distribués par les prestataires de services postaux. Le délai d’acheminement correspond au temps écoulé entre l’acquisition initiale et l’acquisition finale de l’objet. L’acquisition initiale peut intervenir en différents points de la chaîne de traitement (par exemple, le point de dépôt, l’entrée dans le premier centre de tri). De même, l’acquisition finale peut intervenir, par exemple, à la sortie du dernier centre de tri, à la distribution finale.
Par conséquent, il existe deux catégories différentes de délai d’acheminement :
1.1)   De bout en bout
Une vraie mesure du délai d’acheminement de bout en bout peut n’être possible que pour certains objets enregistrés dans le système de traçabilité. Le « bout en bout » est défini comme démarrant au point où les colis sont introduits dans le système de collecte/prise en charge, sous la responsabilité des opérateurs postaux, jusqu’au point de distribution finale sous la responsabilité des opérateurs postaux. Dans de nombreux cas, les opérateurs postaux ne prolongent pas la traçabilité jusqu’au point de distribution.
Il est possible que ces objets ne couvrent pas le flux des colis dans sa totalité. Généralement, les résultats de ce sous ensemble ne peuvent être représentatifs du flux total, mais ce sous ensemble peut représenter un secteur particulier comme l’envoi de colis égrenés à des destinataires individuels via un guichet postal. Les résultats du délai d’acheminement de ce simple sous ensemble sont intéressants pour le plus grand nombre.
1.2)   Pas de bout en bout
Si l’acquisition initiale et/ou finale est effectuée dans les centres de tri au moins pour certains colis, il est possible de calculer le délai d’acheminement entre les centres de tri, par exemple du premier centre de tri jusqu’au dernier centre de tri.

Poštne storitve - Merjenje časa prenosa paketov z uporabo sistema sledenja "track and trace"

General Information

• Status: Withdrawn
• Publication Date: 03-Oct-2006
• Withdrawal Date: 29-Mar-2016
• ICS: 03.240 - Postal services
• Technical Committee: CEN/TC 331 - Postal services
• Drafting Committee: CEN/TC 331/WG 1 - Quality of service
• Current Stage: 9960 - Withdrawal effective - Withdrawal
• Completion Date: 30-Mar-2016
• Mandate: M/312 - Standardization mandate addressed to the CEN in the field of the postal services and equipment
• Ref Project: SIST-TP CEN/TR 15472:2007 - Postal services - Measurement of transit times for parcels by the use of a track and trace system

Relations

• Replaced By: CEN/TS 15472:2016 - Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing
• Effective Date: 08-Jun-2022

Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 15472:2007
01-januar-2007
3RãWQHVWRULWYH0HUMHQMHþDVDSUHQRVDSDNHWRY]XSRUDERVLVWHPDVOHGHQMDWUDFN
DQGWUDFH
Postal services - Measurement of transit times for parcels by the use of a track and trace
system
Postalische Dienstleistungen - Laufzeitmessung für Päckchen mit Hilfe eines "track and
trace"- Systems
Services postaux- Mesure des temps de transit des colis postaux a l'aide d'un systeme
de traçabilité
Ta slovenski standard je istoveten z: CEN/TR 15472:2006
ICS:
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 15472:2007 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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TECHNICAL REPORT
CEN/TR 15472
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
October 2006
ICS 03.240

English Version
Postal services - Measurement of transit times for parcels by the
use of a track and trace system
Services postaux - Mesure des temps de transit des colis Postalische Dienstleistungen - Laufzeitmessung für
par l'utilisation d'un système de traçabilité Päckchen mit Hilfe eines track and trace- Systems
This Technical Report was approved by CEN on 24 June 2006. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15472:2006: E
worldwide for CEN national Members.

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CEN/TR 15472:2006 (E)
Contents Page
Foreword.3
Introduction .4
1 Scope .5
2 Normative references .6
3 Terms and definitions .6
4 Transit time as a quality of service indicator.8
5 Methodology.14
6 Reporting .16
7 Quality control.18
Annex A (normative) Calculation rule.20
Annex B (normative) Consistency checks.25
Annex C (informative) Estimating the transit time .26
Bibliography .28

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CEN/TR 15472:2006 (E)
Foreword
This document (CEN/TR 15472:2006) has been prepared by Technical Committee CEN/TC 331 “Postal
Services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association.
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CEN/TR 15472:2006 (E)
Introduction
In the Green paper on postal services in 1992 the European Commission emphasised the need to establish
common rules for the development of community postal services and the improvement of quality of service.
The Commission identified requirements for quality of service measurement
...