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CEN/TR 16894:2015

(Main)

Postal services - Quality of delivery: Reforwarding

Postal services - Quality of delivery: Reforwarding

This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them.
It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.

Qualität von Lieferungen: Nachsendeantrag

Services postaux - Qualité de la distribution: réexpédition

Poštne storitve - Kakovost dostave: ponovno pošiljanje

To tehnično poročilo določa metode za merjenje kakovosti storitve ponovnega pošiljanja na dom naslovljene pošte, ki jo zbira, obdela in dostavi poštna služba. Kot evropski standard ali tehnična specifikacija obravnava merjenje storitev za domače in poslovne uporabnike, ki prejemajo pošto na dom, v poštni predal ali službeni nabiralnik ter imajo z državnim poštnim operaterjem pogodbo za ponovno pošiljanje njihove pošte v določenem časovnem roku na naslov, ki se razlikuje od naslova, navedenega na poštnih pošiljkah, ki jih mora operater dostaviti tem uporabnikom.
Namen tega standarda ni merjenje učinkovitosti poštnih operaterjev na način, ki omogoča neposredno primerjavo različnih ponudnikov poštnih storitev.

General Information

Status
Published
Publication Date
08-Sep-2015
ICS
03.240 - Postal services
Technical Committee
CEN/TC 331 - Postal services
Drafting Committee
CEN/TC 331/WG 1 - Quality of service
Current Stage
9020 - Submission to 2 Year Review Enquiry - Review Enquiry
Start Date
15-Jan-2024
Completion Date
15-Jan-2024
Directive
97/67/EC - Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service
Mandate
M/428 - Standardisation Mandate addressed to CEN in the field of Postal services and equipment
Ref Project
SIST-TP CEN/TR 16894:2015 - Postal services - Quality of delivery: Reforwarding

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 16894:2015
01-november-2015
Poštne storitve - Kakovost dostave: ponovno pošiljanje
Postal services - Quality of delivery: Reforwarding
Qualität von Lieferungen: Nachsendeantrag
Services postaux - Qualité de la distribution: réexpédition
Ta slovenski standard je istoveten z: CEN/TR 16894:2015
ICS:
03.120.99 Drugi standardi v zvezi s Other standards related to
kakovostjo quality
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 16894:2015 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TP CEN/TR 16894:2015

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SIST-TP CEN/TR 16894:2015


CEN/TR 16894
TECHNICAL REPORT

RAPPORT TECHNIQUE

September 2015
TECHNISCHER BERICHT
ICS 03.240
English Version

Postal services - Quality of delivery: Reforwarding
Services postaux - Qualité de la distribution: Qualität von Lieferungen: Nachsendeantrag
réexpédition


This Technical Report was approved by CEN on 8 September 2015. It has been drawn up by the Technical Committee CEN/TC
331.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2015 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 16894:2015 E
worldwide for CEN national Members.

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SIST-TP CEN/TR 16894:2015
CEN/TR 16894:2015 (E)
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Symbols and abbreviations . 5
3 Service characteristics . 5
4 Test items . 5
5 Test customers . 6
6 Performance indicator . 7
7 Sample design . 8
8 Report . 9
9 Scalability . 9
Bibliography . 11

2

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SIST-TP CEN/TR 16894:2015
CEN/TR 16894:2015 (E)
European foreword
This document (CEN/TR 16894:2015) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
3

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SIST-TP CEN/TR 16894:2015
CEN/TR 16894:2015 (E)
Introduction
The European Commission emphasises the need to have common rules for the development of
community postal services and the improvement of Quality of Service (QoS).
The purpose of re-forwarding of postal items standardization is to supply all POs with a useful set of
rules how to measure the QoS
...

Questions, Comments and Discussion

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