EN 9103:2014
(Main)Aerospace series - Quality management systems - Variation management of key characteristics
Aerospace series - Quality management systems - Variation management of key characteristics
This standard is primarily intended to apply to new parts and products, but can also be applied to parts currently in production. The standard shall be applicable to all production processes that influence the variation of KCs, as well as maintenance processes in which KCs are identified. It applies to assemblies and all levels of parts within an assembly, down to the basic materials including castings and forgings, and to organizations that are responsible for producing the design characteristics of the product.
It does not apply to lab-scale, pilot, or pre-production processes. However, particular management of some KCs might be required using other methods than those described in the standard, during these phases of a programme, when required by the customer or deemed appropriate by the organization (e.g., Engineering department requirement).
The variation control process begins with product definition, typically an engineering drawing or specification which identifies KCs, and leads to a variation management program for those KCs. This process may also be used for producer-identified KCs.
Producers and their subcontractors shall be responsible for flow down of the requirements of the applicable revision of this standard to subcontractors, who produce design characteristics, and for ensuring that KCs conform to customer requirements.
Luft- und Raumfahrt - Qualitätsmanagementsystems - Management der Veränderung der Haupteigenshaften
Série aérospatiale - Systèmes de management de la qualité - Management de la variation des caractéristiques clefs
Aeronavtika - Sistemi vodenja kakovosti - Vodenje sprememb ključnih značilnosti
Ta standard je namenjen zlasti uporabi za nove dele in izdelke, a se lahko uporablja tudi za dele,
ki se trenutno proizvajajo. Standard se mora uporabljati za vse proizvodne procese, ki vplivajo
na spremembe ključnih značilnosti, in tudi za proizvodne procese, v katerih so ključne značilnosti opredeljene. Uporablja se za sestave in vse ravni delov v sestavu, vse do osnovnih materialov, vključno z odlitki in izkovki, ter za organizacije, ki so odgovorne za proizvodnjo značilnosti zasnove izdelka.
Ne uporablja se za procese na laboratorijski ravni ali pilotne ali predproizvodne procese. Vendar je lahko potrebno posamezno vodenje nekaterih ključnih značilnosti z uporabo drugih metod od metod, ki so opisane v standardu, med temi fazami programa, kadar tako zahteva stranka ali se to zdi primerno organizaciji (npr. zahteva inženirskega oddelka).
Proces nadziranja sprememb se začne z definicijo izdelka, običajno z inženirsko risbo ali specifikacijo, ki opredeljuje ključne značilnosti, in vodi v program vodenja sprememb za zadevne ključne značilnosti. Ta proces se lahko uporabi tudi za ključne značilnosti, ki jih opredeli proizvajalec.
Proizvajalci in njihovi podizvajalci so odgovorni za posredovanje zahtev iz ustrezne revizije tega standarda podizvajalcem, ki proizvajajo značilnosti zasnove, ter za zagotavljanje, da so ključne značilnosti v skladu z zahtevami strank.
General Information
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Standards Content (Sample)
SLOVENSKI STANDARD
01-februar-2015
1DGRPHãþD
SIST EN 9103:2008
$HURQDYWLND6LVWHPLYRGHQMDNDNRYRVWL9RGHQMHVSUHPHPENOMXþQLK]QDþLOQRVWL
Aerospace series - Quality management systems - Variation management of key
characteristics
Luft- und Raumfahrt - Qualitätsmanagementsystems - Management der Veränderung
der Haupteigenshaften
Série aérospatiale - Systèmes de management de la qualité - Management de la
variation des caractéristiques clefs
Ta slovenski standard je istoveten z: EN 9103:2014
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN 9103
NORME EUROPÉENNE
EUROPÄISCHE NORM
December 2014
ICS 03.120.10; 49.020 Supersedes EN 9103:2005
English Version
Aerospace series - Quality management systems - Variation
management of key characteristics
Série aérospatiale - Systèmes de management de la qualité Luft- und Raumfahrt - Qualitätsmanagementsystems -
- Management de la variation des caractéristiques clefs Management der Veränderung der Haupteigenshaften
This European Standard was approved by CEN on 29 November 2014.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same
status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9103:2014 E
worldwide for CEN national Members.
Contents
Page
Foreword .3
Rationale .4
Foreword .4
INTRODUCTION .5
Annex Page
Annex A (normative) Guidelines to meeting requirements for variation management of key
characteristics . 11
Annex B (normative) Process control document example. 15
Figures Page
Figure 1 — Preferred model for key characteristic variation management . 10
Figure B.1 — Process control document example (1 of 2) . 17
Figure B.1 — Process control document example (2 of 2) . 18
Foreword
This document (EN 9103:2014) has been prepared by the Aerospace and Defence Industries Association of
Europe - Standardization (ASD-STAN).
After enquiries and votes carried out in accordance with the rules of this Association, this Standard has
received the approval of the National Associations and the Official Services of the member countries of ASD,
prior to its presentation to CEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by June 2015, and conflicting national standards shall be withdrawn at
the latest by June 2015.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 9103:2005.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Rationale
This standard was revised to coincide with the updated information presented in the International Aerospace
Quality Group (IAQG) 9100-series standards (i.e., 9100:2009, 9110:2009). All other changes made to
standard requirements or methods presented herein were editorial in nature.
Foreword
To assure customer satisfaction, the aviation, space, and defence industry organizations must produce and
continually improve safe, reliable products that meet or exceed customer and regulatory authority
requirements. The globalization of the industry, and the resulting diversity of regional/national requirements
and expectations, has complicated this objective. End-product organizations face the challenge of assuring
the quality of, and integrating, product purchased from suppliers throughout the world and at all levels within
the supply chain. Industry suppliers and processors face the challenge of delivering product to multiple
customers having varying quality expectations and requirements.
The aviation, space, and defence industry established the International Aerospace Quality Group (IAQG) for the
purpose of achieving significant improvements in quality and safety, and reductions in cost, throughout the value
stream. This organization includes representation from companies in the Americas, Asia/Pacific, and Europe.
This document standardizes requirements for “Key Characteristic” (KC) identification, control, documentation,
and approval for the industry. The establishment of common requirements, for use at all levels of the
supply-chain by organizations, should result in improved quality and safety, and decreased costs, due to the
elimination or reduction of organization-unique requirements and the resultant variation inherent in these
multiple expectations.
INTRODUCTION
General
This standard establishes variation management requirements for KCs. The standard also specifies general
requirements and provides a process to achieve those requirements.
The standard requires a thorough assessment of the applicable production/maintenance process with the
primary goals being to control and minimize variation in characteristics generated by the process.
Specifically, the standard requires:
• Understanding process elements that affect KCs.
• Disciplined determination of process KCs using appropriate analysis tools for variation control and
reduction to satisfy customer requirements.
• Control and capability assessment to ensure variation is well understood.
• Process Control Documents (PCDs) or equivalent documentation that defines specific control of KCs and
manufacturing/maintenance process parameters.
This standard does not:
• Require rejection of any part that conforms to engineering specification.
• Inhibit shipment or use of product during production process capability assessment.
Although the 9103 standard is focused on variation control of KCs for production and maintenance activities,
this process can also be used as a model for other characteristics, such as those that affect cost and delivery.
Application
This standard was created to provide for a uniform process for the identification, control, documentation, and
approval of KCs when contractually invoked at any level or as guidance within the aviation, space, and
defence industry in the control of Critical Items (CIs). This standard can be invoked as a stand-alone
requirement or used in conjunction with 9100-series standards (i.e., 9100, 9110).
1 Scope
This standard is primarily intended to apply to new parts and products, but can also be applied to parts
currently in production. The standard shall be applicable to all production processes that influence the
variation of KCs, as well as maintenance processes in which KCs are identified. It applies to assemblies and
all levels of parts within an assembly, down to the basic materials including castings and forgings, and to
organizations that are responsible for producing the design characteristics of the product.
It does not apply to lab-scale, pilot, or pre-production processes. However, particular management of some
KCs might be required using other methods than those described in the standard, during these phases of a
programme, when required by the customer or deemed appropriate by the organization (e.g., Engineering
department requirement).
The variation control process begins with product definition, typically an engineering drawing or specification
which identifies KCs, and leads to a variation management program for those KCs. This process may also be
used for producer-identified KCs.
Producers and their subcontractors shall be responsible for flow down of the requirements of the applicable
revision of this standard to subcontractors, who produce design characteristics, and for ensuring that KCs
conform to customer requirements.
1.1 Purpose
This standard is designed to drive the improvement of manufacturing and maintenance processes through
adequate planning and effective management of KC variation. The KC focus is intended to improve
confidence for part features whose variation has a significant influence on to end-product form, fit,
performance, service life, and producibility.
NOTE Control of a product or process KC per this standard does not constitute, nor imply, acceptance of the
resulting product. If variation management, under this standard, is to be part of an acceptance decision, the requirements
must be specified in the applicable product acceptance plan or contract.
1.2 Convention
The following conventions are used in this standard:
• The words "shall", "will", or "must" indicate mandatory requirements.
• The word "should" indicates a requirement with some flexibility allowed in compliance methodology.
• Producers choosing other methods to satisfy a "should" shall be able to show that their approach meets
the intent of the requirements of this standard.
• Words "typical", "example", "for reference", "may", or "e.g." indicate suggestions given for guidance only.
• "NOTES" are used for additional clarification.
• Words or phrases with specific meaning pertaining to this document are defined in Clause 3, Terms and
Definitions.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
Available from SAE International, 400 Commonwealth Drive, Warrendale, PA 15096-0001, Tel: 877-606-7323
(inside USA and Canada) or 724-776-4970 (outside USA), www.sae.org.
AS 9100, Quality management systems — Requirements for aviation, space and defence organization
AS 9102, Aerospace first article inspection requirement
AS 9110, Quality management systems — Requirements for aviation maintenance organization
ISO 9000:2005, Quality management systems — Fundamentals and vocabulary
2.1 Related publications
The following publications are provided for information purposes only and are not a required part of this
SAE Aerospace Technical Report.
ISO 9001:2008, Quality management systems — Requirements
ISO 9004:2009, Managing for the sustained success of an organization — A quality management approach
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply.
3.1
Critical Item (CI)
those items (e.g., functions, parts, software, characteristics, processes) having significant effect on the
product realization and use of the product; including safety, performance, form, fit, function, producibility,
service life, etc.; that require specific actions to ensure they are adequately managed. Examples include
safety CIs, fracture CIs, mission CIs, KCs, and maintenance tasks critical for safety.
3.2
customer
the organization which identifies CIs and/or provides part or system KCs via engineering drawings,
specifications, or purchase order/contract requirements. For example, a customer may be an internal
engineering department for a company which has design authority, in addition to the external customer who
specifies system KCs.
3.3
Key Characteristic (KC)
an attribute or feature whose variation has a significant influence on product fit, performance, service life, or
producibility; that requires specific action for the purpose of controlling variation (reference 9100 and 9110).
This definition is fu
...
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