ISO 31101:2023
(Main)Robotics — Application services provided by service robots — Safety management systems requirements
Robotics — Application services provided by service robots — Safety management systems requirements
This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.) This document is applicable to any organization that wishes to: a) improve safety performance of application services provided by service robots, b) establish, implement, maintain and improve safety management systems for application services provided by service robots, c) assure itself of conformity with its stated application service safety policy, and d) demonstrate conformity with this document. The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization. The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management. Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots. This document is not intended to be used as a product safety standard. NOTE There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.
Robotique - Services rendus par les robots de service — Exigences relatives aux systèmes de gestion de la sécurité
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INTERNATIONAL ISO
STANDARD 31101
First edition
2023-11
Robotics — Application services
provided by service robots — Safety
management systems requirements
Reference number
ISO 31101:2023(E)
© ISO 2023
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ISO 31101:2023(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
© ISO 2023 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 31101:2023(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization .8
4.1 Understanding the organization and its context . 8
4.2 Understanding the needs and expectations of interested parties . 9
4.3 Determining the scope of the application service safety management system . 9
4.4 Application service safety management system . 9
5 Leadership .10
5.1 Leadership and commitment . 10
5.2 Policy . 10
5.3 Roles, responsibilities and authorities . 11
6 Planning .11
6.1 Actions to address risks and opportunities . 11
6.2 Application service safety objectives and planning to achieve them . 11
6.3 Planning of changes .12
6.4 Safety risk assessment . 12
6.4.1 General .12
6.4.2 Preparation of safety risk assessment .12
6.4.3 Safety
...
FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 31101
ISO/TC 299
Robotics — Application services
Secretariat: SIS
provided by service robots — Safety
Voting begins on:
2023-08-04 management systems requirements
Voting terminates on:
2023-09-29
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 31101:2023(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO 2023
---------------------- Page: 1 ----------------------
ISO/FDIS 31101:2023(E)
FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 31101
ISO/TC 299
Robotics — Application services
Secretariat: SIS
provided by service robots — Safety
Voting begins on:
management systems requirements
Voting terminates on:
COPYRIGHT PROTECTED DOCUMENT
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
RECIPIENTS OF THIS DRAFT ARE INVITED TO
ISO copyright office
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
CP 401 • Ch. de Blandonnet 8
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
CH-1214 Vernier, Geneva
DOCUMENTATION.
Phone: +41 22 749 01 11
IN ADDITION TO THEIR EVALUATION AS
Reference number
Email: copyright@iso.org
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
ISO/FDIS 31101:2023(E)
Website: www.iso.org
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
Published in Switzerland
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN
DARDS TO WHICH REFERENCE MAY BE MADE IN
ii
© ISO 2023 – All rights reserved
NATIONAL REGULATIONS. © ISO 2023
---------------------- Page: 2 ----------------------
ISO/FDIS 31101:2023(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization .8
4.1 Understanding the organization and its context . 8
4.2 Understanding the needs and expectations of interested parties . 9
4.3 Determining the scope of the application service safety management system . 9
4.4 Application service safety management system . 9
5 Leadership .10
5.1 Leadership and commitment . 10
5.2 Policy . 10
5.3 Roles, responsibilities and authorities .
...
2023-02-20
ISO/FDIS 31101:2023(E)
ISO/TC 299
Secretariat: SIS
2023-06-12
Robotics — Application services provided by service robots — Safety management systems
requirements
---------------------- Page: 1 ----------------------
ISO/DIS 31101:2022(E)
© ISO 2022 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of
this publication may be reproduced or utilized otherwise in any form or by any means, electronic or
mechanical, including photocopying, or posting on the internet or an intranet, without prior written
permission. Permission can be requested from either ISO at the address below or ISO's member body in the
country of the requester.
ISO Copyright Office
CP 401 • CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland.
ii © ISO 2022 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/FDIS 31101:2023(E)
Contents
Foreword . v
Introduction. vi
1 Scope . 8
2 Normative references . 8
3 Terms and definitions . 9
4 Context of the organization . 17
4.1 Understanding the organization and its context . 17
4.2 Understanding the needs and expectations of interested parties . 18
4.3 Determining the scope of the application service safety management system . 19
4.4 Application service safety management system . 19
5 Leadership . 20
5.1 Leadership and commitment . 20
5.2 Policy . 20
5.3 Roles, responsibilities and authorities . 21
6 Planning . 22
6.1 Actions to address risks and opportunities . 22
6.2 Application service safety objectives and planning to achieve them . 22
6.3 Planning of changes . 23
6.4 Safety risk assessment . 24
6.4.1 General . 24
6.4.2 Preparation of safety risk assessment . 24
6.4.3 Safety risk analysis . 24
6.4.4 Safety risk evaluation . 26
6.5 Activities for safety risk reduction . 26
6.5.1 General . 26
6.5.2 Determination of safety risk reduction measure .
...
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