IWA 49:2025
(Main)Child-friendly multidisciplinary and interagency response services for children who are victims of violence — Requirements and recommendations
Child-friendly multidisciplinary and interagency response services for children who are victims of violence — Requirements and recommendations
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Requirements for
child-friendly services
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International
Workshop
Agreement
IWA 49
First edition
Child-friendly multidisciplinary
2025-03
and interagency response services
for children who are victims of
violence — Requirements and
recommendations
Reference number
© ISO 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Requirements and recommendations . 2
4.1 General .2
4.2 Best interests of the child .3
4.3 Child participation .3
4.4 Survivor engagement .4
4.5 Child protection .4
4.6 Preventing undue delay .4
4.7 Coordinating, operating and sustaining services .4
4.7.1 Integration into the legal and policy framework.4
4.7.2 Interagency coordination and collaboration .5
4.7.3 Multidisciplinary coordination and collaboration .5
4.7.4 Budgeting and sustainability .5
4.8 Non-discrimination .5
4.9 Child-friendly environment .5
4.9.1 Place and accessibility .5
4.9.2 Interior environment .6
4.9.3 Preventing contact with the alleged offender .6
4.10 Interagency planning and case management .6
4.10.1 Procedures and routines .6
4.10.2 Coordinator .6
4.10.3 Support person . .6
4.11 Forensic investigative interviews .6
4.11.1 General .6
4.11.2 Location and recording .7
4.11.3 Role of response service staff .7
4.11.4 Adaptation to the child .7
4.11.5 Interview protocols .7
4.12 Healthcare assessment, treatment and forensic examination.8
4.12.1 Assessment and treatment .8
4.12.2 Forensic medical examinations . .8
4.12.3 Place and organization .8
4.12.4 Competence and responsibilities .8
4.13 Mental health and recovery .8
4.13.1 Assessment, therapy and interventions .8
4.13.2 Competence and responsibilities .9
4.14 Training, supervision and guidance .9
4.14.1 Training of professionals .9
4.14.2 Guidance, supervision and counselling .9
4.14.3 Recruitment and safeguarding .9
4.14.4 Selection, assessment to work with children .9
4.15 Data sharing and external competence building .9
4.15.1 Data collection and awareness raising .9
4.15.2 Knowledge sharing .10
4.16 Performance evaluation and improvement .10
Annex A (informative) Example of multidisciplinary and interagency (MDIA) response service.11
Annex B (informative) Workshop contributors.12
Bibliography .13
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO’s adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
International Workshop Agreement IWA 49 was approved at a workshop hosted by Icelandic Standards
(IST), in association with Swedish Institute for Standards (SIS), held in Reykjavik, Iceland, in October 2024.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
0.1 Background
It is estimated that, worldwide, up to 1 billion children aged between 2 years to 17 years have been affected
[1]
by physical, sexual, or emotional violence or neglect. This includes being subjected to physical punishment
by caregivers, bullying in school, and physical, emotional, and sexual violence. Every four minutes, a child
dies due to violence somewhere in the world. On average, violence claims the lives of approximately 130
000 children and adolescents under the age of 20 every year, with boys facing a higher risk of dying from
[2]
violence compared to girls.
The United Nations Children’s Fund (UNICEF) has estimated that over 1 billion women and men alive in 2024
were subject to sexual violence when they were children. 650 million (1 in 5) girls and women alive today
have been subjected to sexual violence as children. Among them, over 370 million (1 in 8) have experienced
rape or sexual assault. For boys, between 410 million and 530 million (1 in 7) have been subjected to sexual
violence in childhood. This includes 240 million to 310 million (1 in 11) who experienced rape or sexu
...
International
Workshop
Agreement
IWA 49
First edition
Child-friendly multidisciplinary
2025-03
and interagency response services
for children who are victims of
violence — Requirements and
recommendations
Reference number
© ISO 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Requirements and recommendations . 2
4.1 General .2
4.2 Best interests of the child .3
4.3 Child participation .3
4.4 Survivor engagement .4
4.5 Child protection .4
4.6 Preventing undue delay .4
4.7 Coordinating, operating and sustaining services .4
4.7.1 Integration into the legal and policy framework.4
4.7.2 Interagency coordination and collaboration .5
4.7.3 Multidisciplinary coordination and collaboration .5
4.7.4 Budgeting and sustainability .5
4.8 Non-discrimination .5
4.9 Child-friendly environment .5
4.9.1 Place and accessibility .5
4.9.2 Interior environment .6
4.9.3 Preventing contact with the alleged offender .6
4.10 Interagency planning and case management .6
4.10.1 Procedures and routines .6
4.10.2 Coordinator .6
4.10.3 Support person . .6
4.11 Forensic investigative interviews .6
4.11.1 General .6
4.11.2 Location and recording .7
4.11.3 Role of response service staff .7
4.11.4 Adaptation to the child .7
4.11.5 Interview protocols .7
4.12 Healthcare assessment, treatment and forensic examination.8
4.12.1 Assessment and treatment .8
4.12.2 Forensic medical examinations . .8
4.12.3 Place and organization .8
4.12.4 Competence and responsibilities .8
4.13 Mental health and recovery .8
4.13.1 Assessment, therapy and interventions .8
4.13.2 Competence and responsibilities .9
4.14 Training, supervision and guidance .9
4.14.1 Training of professionals .9
4.14.2 Guidance, supervision and counselling .9
4.14.3 Recruitment and safeguarding .9
4.14.4 Selection, assessment to work with children .9
4.15 Data sharing and external competence building .9
4.15.1 Data collection and awareness raising .9
4.15.2 Knowledge sharing .10
4.16 Performance evaluation and improvement .10
Annex A (informative) Example of multidisciplinary and interagency (MDIA) response service.11
Annex B (informative) Workshop contributors.12
Bibliography .13
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO’s adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
International Workshop Agreement IWA 49 was approved at a workshop hosted by Icelandic Standards
(IST), in association with Swedish Institute for Standards (SIS), held in Reykjavik, Iceland, in October 2024.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
0.1 Background
It is estimated that, worldwide, up to 1 billion children aged between 2 years to 17 years have been affected
[1]
by physical, sexual, or emotional violence or neglect. This includes being subjected to physical punishment
by caregivers, bullying in school, and physical, emotional, and sexual violence. Every four minutes, a child
dies due to violence somewhere in the world. On average, violence claims the lives of approximately 130
000 children and adolescents under the age of 20 every year, with boys facing a higher risk of dying from
[2]
violence compared to girls.
The United Nations Children’s Fund (UNICEF) has estimated that over 1 billion women and men alive in 2024
were subject to sexual violence when they were children. 650 million (1 in 5) girls and women alive today
have been subjected to sexual violence as children. Among them, over 370 million (1 in 8) have experienced
rape or sexual assault. For boys, between 410 million and 530 million (1 in 7) have been subjected to sexual
violence in childhood. This includes 240 million to 310 million (1 in 11) who experienced rape or sexual
[3]
assault.
Furthermore, technology has a significant impact on children’s well-being, offering both opportunities and
risks. While the internet f
...
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