ISO 25556:2025
(Main)Ageing societies — General requirements and guidelines for ageing-inclusive digital economy
Ageing societies — General requirements and guidelines for ageing-inclusive digital economy
This document provides general requirements and guidelines for an ageing-inclusive digital economy, aiming to enhance its applicability and credibility. It specifies the principles, aspects, scenarios, and actions for establishing or transforming to an ageing-inclusive digital economy. This document is applicable to consumers, policymakers, administrations, organizations, and other stakeholders in the digital economy. The requirements and guidelines in this document focus specifically on older persons. This document does not cover information technology, ergonomics, and related requirements and guidelines which are defined or covered by other standards.
Vieillissement de la population — Exigences générales et lignes directrices pour une économie numérique inclusive en matière de vieillissement
General Information
Standards Content (Sample)
International
Standard
ISO 25556
First edition
Ageing societies — General
2025-05
requirements and guidelines for
ageing-inclusive digital economy
Vieillissement de la population — Exigences générales et lignes
directrices pour une économie numérique inclusive en matière de
vieillissement
Reference number
© ISO 2025
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Published in Switzerland
ii
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General . 4
5 Principles for an ageing-inclusive digital economy . 4
5.1 Combatting ageism .4
5.1.1 General .4
5.1.2 Requirements .4
5.1.3 Recommendations.5
5.2 Accessibility .5
5.2.1 General .5
5.2.2 Requirements .5
5.2.3 Recommendations.6
5.3 Usability .6
5.3.1 General .6
5.3.2 Requirements .6
5.3.3 Recommendations.7
5.4 Availability .8
5.4.1 General .8
5.4.2 Requirements .9
5.4.3 Recommendations.9
5.5 Affordability .9
5.5.1 General .9
5.5.2 Requirements .9
5.5.3 Recommendations.10
5.6 Security .10
5.6.1 General .10
5.6.2 Requirements .10
5.6.3 Recommendations.11
5.7 Privacy .11
5.7.1 General .11
5.7.2 Requirements .11
5.7.3 Recommendations. 12
6 Aspects of an ageing-inclusive digital economy .12
6.1 Digital infrastructure . 12
6.1.1 General . 12
6.1.2 Requirements . 12
6.1.3 Recommendations. 12
6.2 Intelligent product . . 13
6.2.1 General . 13
6.2.2 Requirements . 13
6.2.3 Recommendations. 13
6.3 Digital service . 15
6.3.1 General . 15
6.3.2 Requirements .16
6.3.3 Recommendations.16
6.4 Digital environment .16
6.4.1 General .16
6.4.2 Requirements .16
6.4.3 Recommendations.17
6.5 Digital literacy .17
iii
6.5.1 General .17
6.5.2 Requirements .18
6.5.3 Recommendations.18
Annex A (informative) Scenarios of ageing-inclusive digital economies .20
Annex B (informative) Actions to create an ageing-inclusive digital economy .37
Bibliography .39
iv
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
pat
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