ISO/FDIS 25556
(Main)Ageing societies — General requirements and guidelines for ageing-inclusive digital economy
Ageing societies — General requirements and guidelines for ageing-inclusive digital economy
Vieillissement de la population — Exigences générales et lignes directrices pour une économie numérique inclusive en matière de vieillissement
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FINAL DRAFT
International
Standard
ISO/TC 314
Ageing societies — General
Secretariat: BSI
requirements and guidelines for
Voting begins on:
ageing-inclusive digital economy
2025-02-17
Voting terminates on:
2025-04-14
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WITH THEIR COMMENTS, NOTIFICATION OF ANY
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TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
FINAL DRAFT
International
Standard
ISO/TC 314
Ageing societies — General
Secretariat: BSI
requirements and guidelines for
Voting begins on:
ageing-inclusive digital economy
Voting terminates on:
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2025
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
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CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland Reference number
ii
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General . 4
5 Principles for an ageing-inclusive digital economy . 4
5.1 Combatting ageism .4
5.1.1 General .4
5.1.2 Requirements .4
5.1.3 Recommendations.5
5.2 Accessibility .5
5.2.1 General .5
5.2.2 Requirements .5
5.2.3 Recommendations.6
5.3 Usability .6
5.3.1 General .6
5.3.2 Requirements .6
5.3.3 Recommendations.7
5.4 Availability .8
5.4.1 General .8
5.4.2 Requirements .9
5.4.3 Recommendations.9
5.5 Affordability .9
5.5.1 General .9
5.5.2 Requirements .9
5.5.3 Recommendations.10
5.6 Security .10
5.6.1 General .10
5.6.2 Requirements .10
5.6.3 Recommendations.11
5.7 Privacy .11
5.7.1 General .11
5.7.2 Requirements .11
5.7.3 Recommendations. 12
6 Aspects of an ageing-inclusive digital economy .12
6.1 Digital infrastructure . 12
6.1.1 General . 12
6.1.2 Requirements . 12
6.1.3 Recommendations. 12
6.2 Intelligent product . . 13
6.2.1 General . 13
6.2.2 Requirements . 13
6.2.3 Recommendations. 13
6.3 Digital service . 15
6.3.1 General . 15
6.3.2 Requirements .16
6.3.3 Recommendations.16
6.4 Digital environment .16
6.4.1 General .16
6.4.2 Requirements .16
6.4.3 Recommendations.17
6.5 Digital literacy .17
iii
6.5.1 General .17
6.5.2 Requirements .18
6.5.3 Recommendations.18
Annex A (informative) Scenarios of ageing-inclusive digital economies .20
Annex B (informative) Actions to create an ageing-inclusive digital economy .37
Bibliography .39
iv
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of prepar
...
ISO/TC 314
Secretariat: BSI
ISO/TC 314/WG 6
Date: 2024-10-232025-02-03
Ageing societies — General requirements and guidelines for ageing-
inclusive digital economy
FDIS stage
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
EmailE-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2023 – All rights reserved
ii
Contents
Foreword . iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General . 4
5 Principles for an ageing-inclusive digital economy. 5
5.1 Combatting ageism . 5
5.2 Accessibility . 6
5.3 Usability . 7
5.4 Availability . 10
5.5 Affordability . 11
5.6 Security . 12
5.7 Privacy . 13
6 Aspects of an ageing-inclusive digital economy. 14
6.1 Digital infrastructure . 14
6.2 Intelligent product . 15
6.3 Digital service . 18
6.4 Digital environment . 19
6.5 Digital literacy . 21
Annex A (informative) Scenarios of ageing-inclusive digital economies . 24
Annex B (informative) Actions to create an ageing-inclusive digital economy . 46
Bibliography . 48
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
ISO documents should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent rights
in respect thereof. As of the date of publication of this document, ISO had not received notice of (a) patent(s)
which may be required to implement this document. However, implementers are cautioned that this may not
represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO'sISO’s adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 314, Ageing societies.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv © ISO 2023 – All rights reserved
iv
Introduction
0.1 0.1 General
The fourth industrial revolution, characterized by rapid digital innovation and exponential growth, has
transformed all sectors of society, including how we live, work, and, relate to one another. Digital technology
can assist in learning new skills, facilitate social interactions, foster independent and autonomous ways of
living, and improve the management and delivery of public health and social care services. However, this does
not mean that everyone and everything is connected or digitised. Nor does it mean that the social and
economic consequences of digital technology are necessarily inclusive or beneficial. Digital technology can
both create opportunities and increase inequalities. In fact, not everyone can benefit equally benefit from
digital technology. The COVID-19 pandemic has highlighted unequal access to digital technology across and
within ageing societies.
Products and services are increasingly provided online. In ageing societies, some people are more likely to be
digitally excluded and to experience barriers to accessing products and services online. The reasons vary, for
example, people lack access to technology, or they do not fully benefit from the opportunities provided by
technology. Digital inclusion can create opportunities for active and healthy ageing, including social and
economic participation. Improving digital access and digital literacy can empower people. But itIt is also
essential to ensure aging-inclusive design and to ensure the relevance of digital services and products.
Additionally, it is also important to create ethical, safe digital environments free from ageism that embrace the
diversity of older individuals.
Digital economy refers to “economic and social activity reliant on, or significantly enhanced by, the use of
[42 1
digital inputs. ” [41] .
]
Establishing ageing-inclusive digital economies (and related standardization) is not only significant but
urgent. This document seeks to respond to the context and demands of rapidly evolving digital economies, by
providing general requirements and guidelines for ageing-inclusive digital economies, from the perspective
of the needs of ageing societies, and solvingby addressing common problems of an ageing-inclusive digital
economy.
0.2 0.2 Opportunities of digitalisation in ageing societies
Digital technology can provide new opportunities and solutions for people living in ageing societies, such as:
— — maintaining social connectedness, including connectedness to family members living apart;
— — accessing digital communities for the latest updates and information;
— — working online by using the Internetinternet and mobile devices;
— — seeking employment using digital tools;
— — participating in online learning;
— — accessing digital services, e.g. online shopping, and smart transportation systems;
The original definition has been slightly modified
v
— — accessing medical and health care online, as well as electronic personal health records, e.g. online
diagnosis and treatment;
— — using digital safety tools and measures, e.g. using smart devices to make an emergency call.
0.3 0.3 How can digital economiestechnologies support ageing societies?
Digital technology can support ageing societies in multiple ways, for example with regard to the following
aspects.
— — Visual capabilities − It can be increasingly challenging for older persons and other people to read texts
written in small fonts. Therefore, text that can easily be enlarged or compatible with the use of screen
magnifiers and screen readers, or both, can be essential.
— — Hearing capabilities − Accessible content includes options for communicating with people with
hearing difficulties, such as the availability of chats or messaging as an alternative to voice services.
Accessible content is also compatible with hearing aid devices, for example, accessible smart TVs.
— — Motor ability − To accommodate people with decreased motor skills, accessible information and
communication technology (ICT) can be designed to interact seamlessly without requiring precise motor
control. It can also support assistive technologies for optimal usability. For example, large clickable areas
that include labels, especially for smaller controls, such as radio buttons and checkboxes are important
accessibility features for people with limited dexterity.
— — Cognitive capabilities − Some people can find it increasingly difficult to find specific information or
recognize and access hyperlinks. It is important to consider these issues of usable and accessible designs.
Making content easy to read and adding helpful features likesuch as reminders can facilitate access.
— — Communicating with the people responsible for websites or mobile apps is sometimes challenging.
Accessible and easy customer support channels are important in order to help all customers.
— — Social connection and isolation − Social connection can be increased through various ICT-related
activities such as digital training and education, online peer-to-peer learning, and by providing support
for sharing information.
— — Vitality − People can experience a loss of vitality. E-health, telehealth and health apps can encourage
healthy behaviour, monitor health and wellbeing.
Everybody ages differently, and people become more diverse as they age, for example in their independence,
need for assistance, level of activity.
NOTE See Reference [46[45]] for more information on ageing-inclusive digital economy.
vi © ISO 2023 – All rights reserved
vi
DRAFT INTERNATIONAL STANDARD
ISO/DIS 25556:2023(E)
Ageing societies — General requirements and guidelines for ageing-
inclusive digital economy
1 Scope
This document provides general requirements and guidelines for an ageing-inclusive digital economy. This
document, aiming to enhance its applicability and credibility. It specifies the principles, aspects, scenarios, and
actions for establishing or transforming to an ageing-inclusive digital economy.
ItThis document is applicable to consumers, policymakers, administrations, organizations, and other
stakeholders in the digital economy.
This document aims to enhance the applicability and credibility of an ageing-inclusive digital economy.
While the digital economy needs to be inclusive of all people, regardless of age, theseThe requirements and
guidelines in this document focus specifically on older people.
This document does not cover information technology, ergonomics, and related requirements and guidelines
which are defined or covered by other standards.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— — ISO Online browsing platform: available at https://www.iso.org/obp
— — IEC Electropedia: available at https://www.electropedia.org/
3.1 3.1
ageing
natural prog
...
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