Competence of standards professionals

This document specifies the competence, consisting of knowledge, skills and attributes, needed to perform the tasks of standards professionals. This document is applicable to all personnel involved in some aspect of standardization in an organization performing standardization activities.

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Status
Published
Publication Date
14-Oct-2019
Current Stage
6060 - International Standard published
Start Date
19-Aug-2019
Completion Date
15-Oct-2019
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INTERNATIONAL IWA
WORKSHOP 30-2
AGREEMENT
First edition
2019-10
Competence of standards
professionals —
Part 2:
In standards-related organizations
Reference number
IWA 30-2:2019(E)
ISO 2019
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IWA 30-2:2019(E)
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© ISO 2019

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Published in Switzerland
ii © ISO 2019 – All rights reserved
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IWA 30-2:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Tasks and competences ................................................................................................................................................................................. 2

4.1 Tasks................................................................................................................................................................................................................. 2

4.2 Knowledge .................................................................................................................................................................................................. 3

4.3 Skills ................................................................................................................................................................................................................. 4

4.4 Attributes ..................................................................................................................................................................................................... 5

5 Competence of standards professionals ...................................................................................................................................... 6

5.1 General ........................................................................................................................................................................................................... 6

5.2 Common competences ..................................................................................................................................................................... 6

5.2.1 Common knowledge ..................................................................................................................................................... 6

5.2.2 Common skills .................................................................................................................................................................... 6

5.2.3 Common attributes ........................................................................................................................................................ 7

5.3 Competence for T1: “Standardization planning and evaluation” ................................................................ 8

5.3.1 Description of T1 ............................................................................................................................................................. 8

5.3.2 Knowledge for T1 ............................................................................................................................................................ 8

5.3.3 Skills for T1 ........................................................................................................................................................................... 9

5.3.4 Attributes for T1 ............................................................................................................................................................... 9

5.4 Competence for T2: “Standards development: work programme management” ......................10

5.4.1 Description of T2 ..........................................................................................................................................................10

5.4.2 Knowledge for T2 .........................................................................................................................................................10

5.4.3 Skills for T2 ........................................................................................................................................................................11

5.4.4 Attributes for T2 ............................................................................................................................................................12

5.5 Competence for T3: “Standards development: committee operation and assistance” .........12

5.5.1 Description of T3 ..........................................................................................................................................................12

5.5.2 Knowledge for T3 .........................................................................................................................................................12

5.5.3 Skills for T3 ........................................................................................................................................................................13

5.5.4 Attributes for T3 ............................................................................................................................................................14

5.6 Competence for T4: “Standards development: drafting standards” ......................................................14

5.6.1 Description of T4 ..........................................................................................................................................................14

5.6.2 Knowledge for T4 .........................................................................................................................................................14

5.6.3 Skills for T4 ........................................................................................................................................................................15

5.6.4 Attributes for T4 ............................................................................................................................................................15

5.7 Competence for T5: “Participation in international standardization” .................................................16

5.7.1 Description of T5 ..........................................................................................................................................................16

5.7.2 Knowledge for T5 .........................................................................................................................................................16

5.7.3 Skills for T5 ........................................................................................................................................................................17

5.7.4 Attributes for T5 ............................................................................................................................................................17

5.8 Competence for T6: “Editing and publication of standards” ........................................................................18

5.8.1 Description of T6 ..........................................................................................................................................................18

5.8.2 Knowledge for T6 .........................................................................................................................................................18

5.8.3 Skills for T6 ........................................................................................................................................................................18

5.8.4 Attributes for T6 ............................................................................................................................................................19

5.9 Competence for T7: “Dissemination of standards” ...............................................................................................19

5.9.1 Description of T7 ..........................................................................................................................................................19

5.9.2 Knowledge for T7 .........................................................................................................................................................19

5.9.3 Skills for T7 ........................................................................................................................................................................20

5.9.4 Attributes for T7 ............................................................................................................................................................20

5.10 Competence for T8: “Training and education about standards” ...............................................................21

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IWA 30-2:2019(E)

5.10.1 Description of T8 ..........................................................................................................................................................21

5.10.2 Knowledge for T8 .........................................................................................................................................................21

5.10.3 Skills for T8 ........................................................................................................................................................................21

5.10.4 Attributes for T8 ............................................................................................................................................................22

5.11 Competence for T9: “Public service related to standards” ............................................................................22

5.11.1 Description of T9 ..........................................................................................................................................................22

5.11.2 Knowledge for T9 .........................................................................................................................................................23

5.11.3 Skills for T9 ........................................................................................................................................................................23

5.11.4 Attributes for T9 ............................................................................................................................................................24

Annex A (informative) Survey questionnaire to identify the competence of standards

professionals in standards-related organizations .........................................................................................................25

Annex B (informative) Summary of ISO/IWA 30 survey results ...........................................................................................29

Annex C (informative) Career roadmap for standards professionals in standards-related

organizations ........................................................................................................................................................................................................33

Annex D (informative) Workshop contributors .....................................................................................................................................34

Bibliography .............................................................................................................................................................................................................................36

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IWA 30-2:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

International Workshop Agreement IWA/30-2 was approved at a workshop hosted by KATS (Korean

Agency for Technology and Standards) and KSA (Korean Standards Association), held in Jeju, Korea, in

May 2019.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
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IWA 30-2:2019(E)
Introduction

Competence development and education for people performing a job or tasks related to standardization

activities is naturally one of the key interests of national standards bodies, standards-developing

organizations and industries involved in standardization activities, as well as for education providers

such as universities, professional associations and consultancy firms. Effective competence

development should be based on the competence requirements of these companies and standards-

developing organizations.

This rationale is why efforts have been made to develop knowledge or skill sets and qualification

programmes for standards professionals at the international, regional and national levels. At the

international level, ISO created a task force team under the Technical Management Board (TMB)

to develop capability requirements for chairs, secretaries and project editors. At the regional level,

relevant projects and activities have been carried out with published results, such as APEC's Education

[20]

Guideline 5 and a research project undertaken by the European Commission (EC). At the national

or organizational level, several countries or organizations have already tried to define a knowledge

system, required skill sets and a qualification programme for standards professionals, including China,

Japan, Korea and the United States.

These efforts have presented a need for competence requirements for standards professionals.

To deliver objectivity in this document, a global survey was carried out to identify the common and

specific competences required and then recommended for standards professionals in companies and

[21]

standards-related organizations. This document is based on APEC's Education Guideline 6 , the

responses to the global survey and an analysis of the responses. It presents the tasks and the related

competences for standards professionals in two separate parts: in companies (this document) and in

standards-related organizations (ISO/IWA 30-2).
This document includes the following topics:

— the structure of tasks and sub-tasks of standards professionals in standards-related organizations;

— the common competences for standards professionals in standards-related organizations;

— the competences by task for standards professionals in standards-related organizations;

— a career roadmap for standards professionals in standards-related organizations.

This document does not cover the certification of persons or qualifications for personnel issues. Also,

this document in principle does not focus on competence for conformity assessment tasks because this

aspect is defined in other existing ISO and IEC documents, e.g. ISO/IEC 17025.

This document is also the result of collecting the practices of different interested parties and common

competence requirements. It is a voluntary guidance document intended for global use. This document,

in its present or revised form, is intended to serve as a stepping stone for competence development and

education programmes for both ISO and its members.
vi © ISO 2019 – All rights reserved
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International Workshop Agreement IWA 30-2:2019(E)
Competence of standards professionals —
Part 2:
In standards-related organizations
1 Scope

This document specifies the competence, consisting of knowledge, skills and attributes, needed to

perform the tasks of standards professionals.

This document is applicable to all personnel involved in some aspect of standardization in an

organization performing standardization activities.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at http: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
attribute
inherent characteristic of a person
EXAMPLE Visual acuity; sensitivity to others; openness.
[SOURCE: ISO/IEC TS 17027:2014, 2.10]
3.2
competence

ability to apply knowledge (3.3), skills (3.5) and attributes (3.1) to achieve intended results

Note 1 to entry: “Competence” can also be referred to as “competency”.

[SOURCE: ISO 9000:2015, 3.10.4, modified — “attributes” and Note 1 to entry have been added.]

3.3
knowledge

facts, information, truths, principles or understanding acquired through experience or education

[SOURCE: ISO/IEC TS 17027:2014, 2.56]
3.4
responsibility
obligation to act and take decisions to achieve required outcomes
[SOURCE: ISO/IEC 38500:2015, 2.22]
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IWA 30-2:2019(E)
3.5
skill

ability acquired through education, training, experience or other means to perform a task (3.8) or

activity with a specific intended outcome

[SOURCE: ISO/IEC TS 17027:2014, 2.74, modified — The wording in the definition has been reordered.]

3.6
standards professional

person who has the competence (3.2) to perform a job or tasks (3.8) related to standardization activities

in a company or an organization performing standardization activities
3.7
standards-related organization

organization that carries out standardization activities such as planning and evaluation, development,

adoption, publication and/or dissemination of standards

Note 1 to entry: A standards-related organization is defined as a broader term than a standards-developing

organization. Standards-related organizations include organizations involved in any part of the life cycle of

standards, including planning, developing, publishing, disseminating, applying and evaluating. They include

industry, national, regional and international organizations, both governmental and non-governmental

organizations, and both formal and less formal organizations including consortia or fora.

Note 2 to entry: Some of the primary activities and staff of standards-related organizations are related to

standards, but other activities of standards-related organizations may apply. The number of staff involved

in standards in regulatory agencies or trade associations is limited, but their tasks (3.8) are described in this

document. In that context, standards-related organizations may include governmental agencies and non-

governmental organizations that have and undertake any standards-related function or division.

3.8
task
set of activities undertaken in order to achieve a specific goal
Note 1 to entry: These activities can be physical, perceptual and/or cognitive.

Note 2 to entry: While goals are independent of the means used to achieve them, tasks describe particular means

of achieving goals.
[SOURCE: ISO 9241-11:2018, 3.1.11]
4 Tasks and competences
4.1 Tasks

The tasks of standards professionals in standards-related organizations generally include, but are not

limited to, nine tasks that can be repeated or expanded throughout planning, developing and applying

the standards.

The nine tasks of standards professionals in standards-related organizations are:

a) T1: Standardization planning and evaluation;
b) T2: Standards development: work programme management;
c) T3: Standards Development: committee operation and assistance;
d) T4: Standards development: drafting standards;
e) T5: Participation in international standardization;
f) T6: Editing and publication of standards;
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IWA 30-2:2019(E)
g) T7: Dissemination of standards;
h) T8: Training and education about standards;
i) T9: Public service related to standards.
NOTE T# represents a specific task.

In conducting standardization tasks in standards-related organizations, standards professionals

should meet the expectations of the members, domestic interested parties including regulators and

companies, and foreign partners.

Standardization tasks in standards-related organizations may involve planning, developing, publishing,

disseminating, educating and providing relevant services.

NOTE The tasks of standards professionals in standards-related organizations can vary depending on what

they perform in their standardization activities.

To perform the tasks of standards professionals successfully, these professionals need a certain

competence. Competence can be defined as knowledge, skills and attributes, as shown in Figure 1.

Figure 1 — Relationship between task and competence
4.2 Knowledge

The 20 recommended types of knowledge for standards professionals in standards-related

organizations are:
a) K1: Technical knowledge in a specified sector;

b) K2: Knowledge of existing standards/technical regulations in a specified sector;

c) K3: Knowledge of methodologies/methods for strategy development;
d) K4: Knowledge of methodologies for performance management;
e) K5: Knowledge of methods for standard/technology analysis and needs survey;
f) K6: Knowledge of programme management;
g) K7: Knowledge of harmonization with International Standards;

h) K8: Knowledge of the principles, process and procedure for standards development;

i) K9: Knowledge of project management;
j) K10: Knowledge of the drafting rules for standards;
k) K11: Knowledge of the validation methods for standards;
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IWA 30-2:2019(E)
l) K12: Knowledge of international standardization activities and organizations;
m) K13: Knowledge of marketing and public relations;
n) K14: Knowledge of IT systems and database management;
o) K15: Knowledge of human resource development;
p) K16: Knowledge of the laws and systems related to standardization;
q) K17: Knowledge of the legislation process and methods;

r) K18: Knowledge of standards application to the development of technical regulations;

s) K19: Knowledge of responding to foreign technical regulations (WTO/TBT);
t) K20: Knowledge of statistical methods.
NOTE K# represents a specific type of knowledge.
4.3 Skills

The 29 recommended skills for standards professionals in standards-related organizations are:

a) S1: Ability to develop a strategic plan for standardization;

b) S2: Ability to conduct performance measurement and analysis for standardization;

c) S3: Ability to develop action plans for implementing the strategic plan;
d) S4: Ability to identify the needs of standardization;
e) S5: Ability to collect relevant information of standards and standardization;
f) S6: Ability to quantify the needs and expectations of interested parties;

g) S7: Ability to determine whether a standard(s) needs to be newly established or revised;

h) S8: Ability to prepare standards development plans;
i) S9: Ability to manage multiple projects;
j) S10: Written and verbal communication and presentation skills;
k) S11: Ability to work with committees and individuals;
l) S12: Programme management abilities;
m) S13: Project management abilities;
n) S14: Ability to draft standards;
o) S15: Ability to validate standards;
p) S16: Leadership skills for committee operation;
q) S17: Ability to derive agreement on proposed standards;
r) S18: Ability to organize a committee;
s) S19: Documentation skills of international standardization;
t) S20: Language and communication skills;
u) S21: Ability to edit and publish documents;
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IWA 30-2:2019(E)
v) S22: Ability to undertake standards marketing and sales;
w) S23: Ability to manage IT systems and databases;
x) S24: Ability to plan education and training programmes;
y) S25: Teaching and training skills;
z) S26: Ability related to drafting law;
aa) S27: Ability to apply standards to technical regulations;

bb) S28: Ability to interpret relevant documents and official letters related to WTO/TBT;

cc) S29: Ability to communicate with organizations related to WTO/TBT.
NOTE S# represents a specific skill.
4.4 Attributes

The 20 recommended attributes for standards professionals in standards-related organizations are:

a) A1: Accurate/precise/meticulous;
b) A2: Adaptable/adjustable/flexible/versatile;
c) A3: Analytical/logical/systematic;
d) A4: Attentive/good listener;
e) A5: Collaborative/cooperative/synergic;
f) A6: Courteous/well-mannered/polite/respectful;
g) A7: Culturally broad-minded/non-discriminatory/unprejudiced;
h) A8: Decisive (able to reach timely conclusions);
i) A9: Diplomatic;
j) A10: Friendly/outgoing;
k) A11: Globally minded (able to work with people worldwide);
l) A12: Intellectual/fast learner;
m) A13: Observant/eagle-eyed;
n) A14: Open-minded;
o) A15: Patient/uncomplaining/tolerant;
p) A16: Perceptive/insightful/incisive;
q) A17: Responsible/accountable;
r) A18: Results-oriented/willing to improve and/or learn;
s) A19: Self-reliant/self-directed;
t) A20: Strong-willed/persistent.
NOTE A# represents a specific attribute.
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IWA 30-2:2019(E)
5 Competence of standards professionals
5.1 General

Standards professionals should have the competence to conduct and support standardization activities

at the international, national and organizational level based on their profile or assigned tasks so as to

accomplish the mission and objectives of the organization performing standardization activities.

They do not have to be technical experts about the products, services and processes, but they should

have sufficient knowledge about these areas to understand how these can benefit from standards and

standardization, and to carry out the applicable standardization tasks.

The competence of standards professionals can be defined as adeptly using required or recommended

technical and non-technical knowledge, managerial and operational skills and personal attributes

including behaviours and attitudes.
5.2 Common competences
5.2.1 Common knowledge
The common knowledge recommended for standards professionals in stand
...

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