Facility management - Management systems - Requirements with guidance for use (ISO 41001:2018)

This International Standard specifies requirements to plan, establish, implement, operate, monitor, review, maintain, and provide a documented FM management system within the context of managing an organization’s operational activities and risks.
The requirements specified in this International Standard are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size, and nature of the organization or geographical location. The extent of application of these requirements depends on the organization’s operating environment and complexity. This would also be influenced by the scale as well as and diversity of geographical location where such a standard would have immense benefits. The standard can be applied to both insourced and outsourced service provision of FM.
It is not the intent of this International Standard to imply uniformity in the structure of an FM  management system, but for an organization to design a system that is appropriate to its needs and that meets its interested parties’ requirements. These needs are shaped by legal, regulatory, organizational and industry requirements, the products and services, the processes and activities employed, the size and structure of the organization, and the requirements of its interested parties.
This International Standard is applicable to any organization that wishes to:
   a) establish, implement, maintain, and improve an FM management system;  
   b) assure itself of conformity with its stated management policy;
   c) demonstrate conformity with this International Standard by:  
   1) making a self-determination and self-declaration, or
   2) seeking confirmation of its conformance by parties having an interest in the organization, such as customers, or
   3) seeking confirmation of its self-declaration by a party external to the organization, or
   4) seeking certification/registration of its FM system by an accredited third party certification body.
All the requirements in this International Standard are intended to be incorporated into any FM management system. The extent of the application depends on factors such as the overall mission and policies of the FM organization, the nature of its activities, products and services and the location where and the conditions in which it functions. This International Standard also provides, in Annex A, informative guidance on its use.
NOTE This plan may refer to either a decision on a 1) totally outsourced service delivery, 2) a  combination of outsourced/out tasked services and internally provided services, or 3) total internally provided service delivery

Facility Management - Managementsysteme - Anforderungen mit Anleitung für die Anwendung (ISO 41001:2018)

Diese Internationale Norm legt Anforderungen an die Planung, den Aufbau, die Verwirklichung, den Betrieb, die Überwachung, die Überprüfung, die Aufrechterhaltung und die Bereitstellung eines dokumentierten integrierten Facility-Managementsystems (FM-System) im Rahmen der Steuerung der operativen Tätigkeiten und Risiken einer Organisation fest. Das Ausmaß der Anwendung hängt von Faktoren ab, wie der generellen Mission und den Politiken der Demand-Organisation, der Art ihrer Tätigkeiten, ihrer Produkte und Dienstleistungen sowie dem Standort und den Bedingungen, unter denen sie tätig ist.
Die Anforderungen in dieser Internationalen Norm sind nicht sektorspezifisch und sollen für alle Organisationen oder Teile davon, ob öffentlich oder privat, und unabhängig von der Art, Größe und Beschaffenheit der Organisation oder ihres Standorts gelten. Das Ausmaß der Anwendung dieser Anforderungen hängt von der Betriebsumgebung und der Komplexität der Organisation ab - der gesamten Mission und den gesamten Politiken der Demand-Organisation, der Art ihrer Tätigkeiten, Produkte und Dienstleistungen, der Größe sowie der Verschiedenartigkeit des Standorts, an dem eine derartige Norm immense Vorteile brächte. Die Norm kann sowohl für die Insourcing- als auch für die Outsourcing-Dienstleistungserbringung von Facility-Management angewendet werden.
Diese Internationale Norm gilt für jede Organisation, die danach strebt:
a)   ein integriertes FM-System aufzubauen, zu verwirklichen, aufrechtzuerhalten und zu verbessern;
b)   sich der Konformität mit ihrer erklärten Managementpolitik zu versichern;
c)   die Konformität mit dieser Internationalen Norm nachzuweisen, indem sie:
1)   eine Selbsterklärung und Selbstdeklaration abgibt;
2)   die Bestätigung ihrer Konformität durch Parteien anstrebt, die ein Interesse an der Organisation haben, wie Kunden;
3)   die Bestätigung ihrer Selbstdeklaration durch eine außerhalb der Organisation stehende Partei anstrebt;
4)   die Zertifizierung/Registrierung ihres FM-Systems durch eine akkreditierte Drittpartei-Zertifizierungsstelle anstrebt.
Diese Internationale Norm enthält im Anhang A auch informative Leitlinien für ihre Anwendung. Anhang A enthält Beispiele, bewährte Vorgehensweisen und mögliche Strategien für die Anwendung. Es ist nicht vorgesehen, detaillierte Elemente vorzuschreiben, weil die Umsetzung aufgrund der Mission, des Markts und der Ziele der Organisation abweichen wird.
ANMERKUNG 1   Für die Zwecke dieser Internationalen Norm wird der Begriff „FM-Managementsystem“ verwendet, um ein Managementsystem für das Facility-Management zu bezeichnen.
ANMERKUNG 2   Für die Zwecke dieser Internationalen Norm bezeichnen die Begriffe „Organisation“ und „oberste Leitung“, sofern nicht anders angegeben, die FM-Organisation oder die oberste Leitung des FM.
ANMERKUNG 3   Dieser Plan kann sich auf entweder: 1) eine vollständig ausgegliederte Dienstleistungserbringung, 2) eine Kombination aus ausgegliederten Dienstleistungen/Outtasking-Dienstleistungen und intern erbrachten Dienstleistungen oder 3) eine vollständig intern erfolgende Dienstleistungserbringung beziehen.

Facility management - Systèmes de management - Exigences avec directives d'utilisation (ISO 41001:2018)

Le présent document spécifie les exigences relatives à un système de facility management (FM) lorsqu'un organisme:
a)    doit démontrer une prestation de services de FM efficace et efficiente soutenant les objectifs de l'organisme demandeur;
b)    vise à répondre constamment aux besoins des parties intéressées et à satisfaire aux exigences applicables;
c)    vise à être durable dans un environnement concurrentiel mondial.
Les exigences spécifiées dans le présent document ne sont pas spécifiques à un secteur et sont prévues pour être applicables à tous les organismes, ou parties de ceux-ci, du secteur public ou privé, et indépendamment du type, de la taille et de la nature de l'organisme ou de la situation géographique.
L'Annexe A fournit des lignes directrices supplémentaires pour l'utilisation du présent document.

Upravljanje objektov in storitev - Upravljanje sistemov - Zahteve z navodili za uporabo (ISO 41001:2018)

Ta mednarodni standard določa zahteve za načrtovanje, vzpostavitev, izvajanje, upravljanje, nadzorovanje, pregledovanje, vzdrževanje in zagotavljanje dokumentiranega sistema za upravljanje objektov in storitev (sistema FM) v okviru upravljanja operativnih dejavnosti in tveganj organizacije.  Zahteve, določene v tem mednarodnem standardu, so sektorsko nespecifične in so namenjene uporabi v vseh organizacijah ali njihovih delih, in sicer ne glede na vrsto, velikost in naravo organizacije, njeno geografsko lokacijo in ne glede na to, ali je v javnem ali privatnem sektorju. Obseg uporabe teh zahtev je odvisen od delovnega okolja in kompleksnosti organizacije. Na to bi tudi vplivala obseg in raznolikost geografskih lokacij, kjer bo takšen standard prinesel izjemne koristi. Standard je mogoče uporabiti pri notranjem in zunanjem izvajanju storitev FM.  Namen tega mednarodnega standarda ni, da bi zahteval enotno strukturo sistema FM, ampak omogočiti, da organizacija oblikuje svoj sistem, ki ustreza njenim potrebam in izpolnjuje zahteve njenih zainteresiranih strani. Te potrebe oblikujejo pravne, regulativne, organizacijske in industrijske zahteve, proizvodi ter storitve, uporabljeni procesi in dejavnosti, velikost in struktura organizacije ter zahteve njenih zainteresiranih strani.  Ta mednarodni standard lahko uporabi vsaka organizacija, ki želi: – a) vzpostaviti, izvajati, vzdrževati in izboljševati sistem upravljanja objektov in storitev (FM); – b) zagotoviti skladnost s svojo določenim pravilnikom o upravljanju; – c) dokazati skladnost s tem mednarodnim standardom, tako da:   – 1) sprejme lastno odločitev in izda lastno izjavo ali – 2) pridobi potrditev svoje skladnosti pri strankah, ki imajo interes v organizaciji, na primer pri odjemalcih, ali – 3) pridobi potrditev lastne izjave pri zunanji stranki ali – 4) pridobiti certifikat/registracijo za svoj sistem FM pri pooblaščenem tretjem certifikacijskem organu.  Vse zahteve tega mednarodnega standarda je mogoče vključiti v katerikoli sistem FM. Obseg uporabe je odvisen od takih dejavnikov, kot so splošno poslanstvo in pravilniki organizacije za FM, narava njenih dejavnosti, proizvodov in storitev ter lokacija, na kateri deluje, in razmere, v katerih deluje. V dodatku A tega mednarodnega standarda so tudi informativna navodila za njegovo uporabo.  OPOMBA: Ta načrt se lahko sklicuje na odločitev za 1) v celoti zunanje izvajanje storitve, 2) kombinacijo storitev, ki jih zagotavljajo zunanji in notranji izvajalci, ali 3) v celoti notranje izvajanje storitve.

General Information

Status
Published
Public Enquiry End Date
31-Jul-2017
Publication Date
14-Jun-2018
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
08-Jun-2018
Due Date
13-Aug-2018
Completion Date
15-Jun-2018

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SLOVENSKI STANDARD
SIST EN ISO 41001:2018
01-september-2018
Upravljanje objektov in storitev - Upravljanje sistemov - Zahteve z navodili za
uporabo (ISO 41001:2018)

Facility management - Management systems - Requirements with guidance for use (ISO

41001:2018)
Facility Management - Managementsysteme - Anforderungen mit Anleitung für die
Anwendung (ISO 41001:2018)
Facility management - Systèmes de management - Exigences avec directives
d'utilisation (ISO 41001:2018)
Ta slovenski standard je istoveten z: EN ISO 41001:2018
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
03.100.70 Sistemi vodenja Management systems
SIST EN ISO 41001:2018 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 41001:2018
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SIST EN ISO 41001:2018
EN ISO 41001
EUROPEAN STANDARD
NORME EUROPÉENNE
May 2018
EUROPÄISCHE NORM
ICS 03.080.10; 03.100.70
English Version
Facility management - Management systems -
Requirements with guidance for use (ISO 41001:2018)

Facility management - Systèmes de management - Facility Management - Managementsysteme -

Exigences avec directives d'utilisation (ISO Anforderungen mit Anleitung für die Anwendung (ISO

41001:2018) 41001:2018)
This European Standard was approved by CEN on 2 April 2018.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,

Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2018 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41001:2018 E

worldwide for CEN national Members.
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SIST EN ISO 41001:2018
EN ISO 41001:2018 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

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SIST EN ISO 41001:2018
EN ISO 41001:2018 (E)
European foreword

This document (EN ISO 41001:2018) has been prepared by Technical Committee ISO/TC 267 “Facility

management” in collaboration with Technical Committee CEN/TC 348 “Facility Management” the

secretariat of which is held by NEN.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by November 2018, and conflicting national standards

shall be withdrawn at the latest by November 2018.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,

France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,

Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Turkey and the United Kingdom.
Endorsement notice

The text of ISO 41001:2018 has been approved by CEN as EN ISO 41001:2018 without any modification.

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SIST EN ISO 41001:2018
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SIST EN ISO 41001:2018
INTERNATIONAL ISO
STANDARD 41001
First edition
2018-04
Facility management — Management
systems — Requirements with
guidance for use
Facility management — Systèmes de management — Exigences avec
directives d'utilisation
Reference number
ISO 41001:2018(E)
ISO 2018
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SIST EN ISO 41001:2018
ISO 41001:2018(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2018

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved
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SIST EN ISO 41001:2018
ISO 41001:2018(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 4

4.1 Understanding the organization and its context ....................................................................................................... 4

4.2 Understanding the needs and expectations of interested parties .............................................................. 4

4.3 Determining the scope of the FM system ......................................................................................................................... 5

4.4 FM system ................................................................................................................................................................................................... 5

5 Leadership .................................................................................................................................................................................................................. 5

5.1 Leadership and commitment ..................................................................................................................................................... 5

5.2 Policy ............................................................................................................................................................................................................... 6

5.3 Organizational roles, responsibilities and authorities.......................................................................................... 6

6 Planning ......................................................................................................................................................................................................................... 7

6.1 Actions to address risks and opportunities ................................................................................................................... 7

6.2 FM objectives and planning to achieve them ................................................................................................................ 7

7 Support ........................................................................................................................................................................................................................... 8

7.1 Resources ..................................................................................................................................................................................................... 8

7.2 Competence ............................................................................................................................................................................................... 8

7.3 Awareness ................................................................................................................................................................................................... 8

7.4 Communication ...................................................................................................................................................................................... 8

7.5 Documented information ............................................................................................................................................................... 9

7.5.1 General...................................................................................................................................................................................... 9

7.5.2 Creating and updating information ................................................................................................................. 9

7.5.3 Control of documented information ............................................................................................................... 9

7.5.4 FM information and data requirements ...................................................................................................10

7.6 Organizational knowledge .........................................................................................................................................................10

8 Operation ..................................................................................................................................................................................................................11

8.1 Operational planning and control .......................................................................................................................................11

8.2 Coordination with interested parties ...............................................................................................................................11

8.3 Integration of services ...................................................................................................................................................................11

9 Performance evaluation ............................................................................................................................................................................11

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................11

9.2 Internal audit .........................................................................................................................................................................................12

9.3 Management review ........................................................................................................................................................................12

10 Improvement .........................................................................................................................................................................................................13

10.1 Nonconformity and corrective action ..............................................................................................................................13

10.2 Continual improvement ...............................................................................................................................................................14

10.3 Preventive actions .............................................................................................................................................................................14

Annex A (informative) Guidance on the use of this document ...............................................................................................15

Bibliography .............................................................................................................................................................................................................................45

© ISO 2018 – All rights reserved iii
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SIST EN ISO 41001:2018
ISO 41001:2018(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO’s adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following

URL: www .iso .org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 267, Facility management.

iv © ISO 2018 – All rights reserved
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SIST EN ISO 41001:2018
ISO 41001:2018(E)
Introduction
0.1 General

Facility management (FM) integrates multiple disciplines in order to have an influence on the efficiency

and productivity of economies of societies, communities and organizations, as well as the manner in

which individuals interact with the built environment. FM affects the health, well-being and quality of

life of much of the world’s societies and population through the services it manages and delivers.

While FM has such a broad impact, recognition of its principles and practices at a global level has been

lacking. This document provides the basis for a common interpretation and understanding of FM and

the ways in which it can benefit organizations of all kinds.

The development of the market for FM services would be enhanced by the presence of a common global

structure and supporting standard. The sector benefits from a common basis upon which FM can be

assessed and measured. This is the primary driver for, and purpose of, this document.

In a globally-competitive environment, FM organizations and providers need to communicate among

themselves and with interested parties using common principles, concepts and terms, including

assessment and measurement of performance. This document is intended to raise the standard of care

and increase levels of quality, thereby stimulating organizational maturity and competition for the

delivery of FM.
The benefits of an integrated system standard for FM include:
— improved workforce productivity, safety and health and well-being;

— improved communication of requirements and methodologies among and between public and

private sector organizations;

— improved efficiency and effectiveness, thus improving cost benefits to organizations;

— improved service consistency;
— providing a common platform for all types of organizations.
This document is applicable to any organization that wishes to:
— establish, implement, maintain and improve an integrated FM system;
— assure itself of conformity with its stated management policy;
— demonstrate conformity with this document by:
— making a self-determination and self-declaration;

— seeking confirmation of its conformity by parties having an interest in the organization;

— seeking confirmation of its self-declaration by a party external to the organization;

— seeking certification/registration of its FM system by an accredited third-party certification

body.
0.2 Process approach

This document applies the framework developed by ISO to improve alignment among its International

Standards for management systems.

This document promotes the adoption of a process approach when developing, implementing and

improving the effectiveness of a management system standard to enhance customer satisfaction by

meeting their requirements.
© ISO 2018 – All rights reserved v
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SIST EN ISO 41001:2018
ISO 41001:2018(E)

For an organization to function effectively, it needs to determine and manage numerous interrelated

activities. An activity, or set of activities, using resources and managed in order to enable the

transformation of inputs into outputs, can be considered as a process. Generally, the output from one

process directly forms the input to the next.

The application of a system of processes within an organization, together with the identification,

interactions of these processes and their management to produce the desired outcome, can be referred

to as the “process approach”.

An advantage of the process approach is the ongoing control that it provides over the linkage between

the individual processes within the system of processes, as well as over their combination and

interaction.
When used within an FM system, such an approach emphasizes the importance of:

a) understanding and meeting the demand organization’s requirements through an integrated

planning process;

NOTE A demand organization is an entity which has a need and the authority to incur costs to have

requirements met. It is typically an authorized representative within a functional unit of the organization.

b) the relationship between the integrated planning process and Clauses 4 to 10 of the FM system;

c) the documentation associated with the requirements of the FM system and the subject of

certification assessments;
d) all of the above in the context of management levels;
e) continual improvement of processes based on objective measurement.

To preview the FM system, the core processes start with understanding and defining the following

criteria within a demand organization.

— Context of the organization: understanding and determining the appropriate FM system (see

Clause 4).

— Leadership: understanding organizational roles, responsibilities, policies and authorities (see

Clause 5).

— Planning: understanding risks, strategic objectives and current policies (see Clause 6).

— Support: understanding available versus required resources in the form of financial, human and

technology (see Clause 7).
— Operations: delivering integrated FM services (see Clause 8).

— Performance evaluation: benchmarking standards, monitoring and meeting target requirements

(see Clause 9).

— Improvement: reviewing benchmarked standards, identifying and implementing process

improvement initiatives (see Clause 10).

Reference is made to the demand organization and the organization throughout this document. This

distinction is made due to the variable nature in which FM services may be delivered through internal

staffing within the demand organization, external service providers, or a combination of the two.

The requirements of this document apply to the FM organization. However, as illustrated in Figure 1,

the FM organization and the demand organization need to work together to clearly define needs to

meet the core business strategy, and to develop FM policies and practices that will enable the core

business activities of the demand organization. The organization (and top management) refers to the

FM organization throughout, unless otherwise noted as the demand organization.
vi © ISO 2018 – All rights reserved
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SIST EN ISO 41001:2018
ISO 41001:2018(E)

In addition, the clauses of this document can be considered through the process approach methodology

known as “Plan-Do-Check-Act” (PDCA), as is illustrated in Figure 1. PDCA can be briefly described as

follows.

Plan: establish the objectives and processes necessary to deliver results in accordance with customer

requirements and the organization’s policies.
Do: implement the processes.

Check: monitor and measure processes and product against policies, objectives and requirements for

the product and report the results.
Act: take actions to continually improve process performance.
Figure 1 — Process approach methodology in facility management
© ISO 2018 – All rights reserved vii
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SIST EN ISO 41001:2018
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SIST EN ISO 41001:2018
INTERNATIONAL STANDARD ISO 41001:2018(E)
Facility management — Management systems —
Requirements with guidance for use
1 Scope

This document specifies the requirements for a facility management (FM) system when an organization:

a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the

demand organization;

b) aims to consistently meet the needs of interested parties and applicable requirements;

c) aims to be sustainable in a globally-competitive environment.

The requirements specified in this document are non-sector specific and intended to be applicable to

all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and

nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

ISO 41011, Facility management — Vocabulary
3 Terms and definitions

For the purposes of this document, the terms and definitions given in ISO 41011 and the following apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/

NOTE 1 For the purposes of this document, the term “FM system” is used to refer to a system for facility

management.

NOTE 2 For the purposes of this document, the term “organization” or “top management” will refer to the

FM organization or FM top management unless otherwise stated.
3.1
organization

person or group of people that has its own functions with responsibilities, authorities and relationships

to achieve its objectives (3.8)

Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,

enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated

or not, public or private.

Note 2 to entry: For the purposes of this document, the term “organization” refers to the FM organization unless

otherwise stated.
© ISO 2018 – All rights reserved 1
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SIST EN ISO 41001:2018
ISO 41001:2018(E)
3.2
interested party
stakeholder

person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision

or activity
3.3
requirement
need or expectation that is stated, generally implied or obligatory

Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.1) and

interested parties (3.2) that the need or expectation under consideration is implied.

Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.11).

3.4
management system

set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and

objectives (3.8) and processes (3.12) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines.

Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning

and operation.

Note 3 to entry: The scope of a management system may include the whole of the organization, specific and

identified functions of the organization, specific and identified sections of the organization, or one or more

functions across a group of organizations.

Note 4 to entry: For the purposes of this document, the term “FM system” is used to refer to a system for facility

management.
3.5
top management

person or group of people who directs and controls an organization (3.1) at the highest level

Note 1 to entry: Top management has the power to delegate authority and provide resources within the

organization.

Note 2 to entry: If the scope of the management system (3.4) covers only part of an organization, then top

management refers to those who direct and control that part of the organization.

Note 3 to entry: For the purposes of this document, the term “top management” refers to the FM top management

unless otherwise stated.
3.6
effectiveness
extent to which planned activities are realized and planned results achieved
3.7
policy

intentions and direction of an organization (3.1), as formally expressed by its top management (3.5)

3.8
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.

Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and

environmental goals) and can apply at different levels (such as strategic, organization-wide, project, product and

process (3.12)).
2 © ISO 2018 – All rights reserved
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SIST EN ISO 41001:2018
ISO 41001:2018(E)

Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an

operational criterion, as a facility management objective, or by the use of other words with similar meaning (e.g.

aim, goal, or target).

Note 4 to entry: In the context of facility management systems (3.4), facility management objectives are set by the

organization (3.1), consistent with the facility management policy (3.7), to achieve specific results.

3.9
risk
effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected — positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of, an event, its consequence, or likelihood.

Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73:2009,

3.5.1.3) and “consequences” (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.

3.10
competence
ability to apply knowledge and skills to achieve intended results
3.11
documented information
information required to be
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