SIST EN IEC 60300-3-14:2024

Dependability management - Part 3-14: Application guide - Supportability and support (IEC 60300-3-14:2024)

IEC 60300-3-14:2024 introduces the dependability attribute of supportability (and support) and the relationship with related dependability attributes of reliability, maintainability and availability.
This document can be used at any time during an item’s life to guide the planning and implementing of supportability and support activities focused on achieving an intended balance of performance, cost and risk. All activities can be tailored to the nature of the item and its conditions of use.
Guidance is offered on how supportability and support activities can be applied at any life cycle stage for newly designed items, existing items available for commercial procurement, or for items during their operational life.
This document considers the life cycle implications by formally managing risks associated with the management and delivery of activities to create, operate, maintain and refurbish an item to achieve its stated purpose.
This document describes the:
- nature of supportability and support;
- role of supportability and support in achieving item value over its life;
- trade-offs associated with supportability and support to achieve desired balance of cost, performance and risk during the life of an item;
- importance of aligning the structure of an organization with its objectives, with the ultimate aim of improving efficiency and effectiveness in order to deliver the required supportability and support.
This second edition cancels and replaces the first edition published in 2004. This edition constitutes a technical revision.
This edition includes the following significant technical changes with respect to the previous edition:
a) consistency with the other core dependability standards prepared by IEC TC 56;
b) expansion of supportability and support principles and activities in dependability.

Zuverlässigkeitsmanagement – Teil 3-14: Anwendungsleitfaden – Unterstützbarkeit und Unterstützung (IEC 60300-3-14:2024)

Gestion de la sûreté de fonctionnement - Partie 3-14: Guide d’application - Supportabilité et soutien (IEC 60300-3-14:2024)

L’IEC 60300-3-14:2024 décrit l’attribut de sûreté de fonctionnement de la supportabilité (et du soutien) et sa relation avec les attributs de sûreté de fonctionnement connexes: fiabilité, maintenabilité et disponibilité.
Le présent document peut être utilisé à tout moment du cycle de vie d’une entité pour en guider la planification et la mise en œuvre des activités de supportabilité et de soutien orientées vers l’obtention d’un équilibre recherché entre les performances, les coûts et les risques. Toutes les activités peuvent être adaptées à la nature de l’entité et à ses conditions d’utilisation.
Des recommandations sont données sur la manière dont les activités de supportabilité et de soutien peuvent être appliquées à n’importe quelle phase du cycle de vie d’entités de conception nouvelle, d’entités existantes disponibles sur le marché ou d’entités en cours de vie opérationnelle.
Le présent document prend en compte les implications du cycle de vie en gérant formellement les risques associés à la gestion et à l’exécution d’activités de création, d’exploitation, de maintenance et de remise en état d’une entité afin qu’elle atteigne son objectif déclaré.
Le présent document décrit:
- la nature de la supportabilité et du soutien;
- le rôle de la supportabilité et du soutien dans l’obtention de la valeur de l’entité tout au long de sa durée de vie;
- compromis associés à la supportabilité et au soutien afin d’atteindre l’équilibre souhaité entre les coûts, les performances et les risques pendant la durée de vie d’une entité;
- l’importance d’aligner la structure d’une organisation sur ses objectifs, dans le but ultime d’améliorer l’efficience et l’efficacité afin de fournir la supportabilité et le soutien exigé.
Cette deuxième édition annule et remplace la première édition parue en 2004. Cette édition constitue une révision technique.
Cette édition inclut les modifications techniques majeures suivantes par rapport à l’édition précédente:
a) cohérence avec les autres normes de base de sûreté de fonctionnement établies par le TC 56 de l’IEC,
b) extension des principes et des activités de supportabilité et de soutien en matière de sûreté de fonctionnement.

Vodenje zagotovljivosti - 3-14. del: Vodilo za uporabo - Podpornost in podpora (IEC 60300-3-14:2024)

General Information

• Status: Not Published
• Public Enquiry End Date: 31-Jul-2023
• ICS: 03.100.40 - Research and development
• ICS: 03.120.01 - Quality in general
• ICS: 21.020 - Characteristics and design of machines, apparatus, equipment
• Technical Committee: I11 - Imaginarni 11
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 25-Sep-2024
• Due Date: 30-Nov-2024
• Ref Project: EN IEC 60300-3-14:2024 - Dependability management - Part 3-14: Application guide - Supportability and support

Relations

• Revised: SIST EN 60300-3-14:2005 - Dependability management -- Part 3-14: Application guide - Maintenance and maintenance support
• Effective Date: 02-Mar-2021

Standards Content (Sample)

SLOVENSKI STANDARD
oSIST prEN IEC 60300-3-14:2023
01-julij-2023
Vodenje zagotovljivosti - 3-14. del: Vodilo za uporabo - Podpornost in podpora
Dependability management - Part 3-14: Application guide - Supportability and support
Ta slovenski standard je istoveten z: prEN IEC 60300-3-14:2023
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 Značilnosti in načrtovanje Characteristics and design of
strojev, aparatov, opreme machines, apparatus,
equipment
oSIST prEN IEC 60300-3-14:2023 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

oSIST prEN IEC 60300-3-14:2023

oSIST prEN IEC 60300-3-14:2023
56/1992/CDV
COMMITTEE DRAFT FOR VOTE (CDV)
PROJECT NUMBER:
IEC 60300-3-14 ED2
DATE OF CIRCULATION: CLOSING DATE FOR VOTING:
2023-05-19 2023-08-11
SUPERSEDES DOCUMENTS:
56/1959/CD, 56/1974A/CC
IEC TC 56 : DEPENDABILITY
SECRETARIAT: SECRETARY:
United Kingdom Ms Stephanie Lavy
OF INTEREST TO THE FOLLOWING COMMITTEES: PROPOSED HORIZONTAL STANDARD:

Other TC/SCs are requested to indicate their interest, if
any, in this CDV to the secretary.
FUNCTIONS CONCERNED:
EMC ENVIRONMENT QUALITY ASSURANCE SAFETY
SUBMITTED FOR CENELEC PARALLEL VOTING NOT SUBMITTED FOR CENELEC PARALLEL VOTING
Attention IEC-CENELEC parallel voting
The attention of IEC National Committees, members of
CENELEC, is drawn to the fact that this Committee Draft
for Vote (CDV) is submitted for parallel voting.
The CENELEC members are invited to vote through the
CENELEC online voting system.
This document is still under study and subject to change. It should not be used for reference purposes.
Recipients of this document are invited to submit, with their comments, notification of any relevant patent rights of
which they are aware and to provide supporting documentation.
Recipients of this document are invited to submit, with their comments, notification of any relevant “In Some
Countries” clauses to be included should this proposal proceed. Recipients are reminded that the CDV stage is
the final stage for submitting ISC clauses. (SEE AC/22/2007 OR NEW GUIDANCE DOC).

TITLE:
Dependability management - Part 3-14: Application guide - Supportability and support

PROPOSED STABILITY DATE: 2026
NOTE FROM TC/SC OFFICERS:
electronic file, to make a copy and to print out the content for the sole purpose of preparing National Committee positions.
You may not copy or "mirror" the file or printed version of the document, or any part of it, for any other purpose without
permission in writing from IEC.

oSIST prEN IEC 60300-3-14:2023
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1 CONTENTS
3 FOREWORD . 5
4 INTRODUCTION . 7
5 1 Scope . 9
6 2 Normative references . 9
7 3 Terms and definitions . 9
8 3.1 availability . 9
9 3.2 built-in test . 10
10 3.3 built-in test equipment . 10
11 3.4 corrective mainenance . 10
12 3.5 dependability . 10
13 3.6 item . 10
14 3.7 life cycle . 11
15 3.8 life profile . 11
16 3.9 maintainability . 11
17 3.10 maintenance concept . 11
18 3.11 off-the-shelf . 11
19 3.12 preventive maintenance . 12
20 3.13 repair turn-around time . 12
21 3.14 replacement rate . 12
22 3.15 special type equipmemt . 12
23 3.16 support . 12
24 3.17 supportability . 12
25 3.18 system . 12
26 4 Overview of supportability and support . 13
27 4.1 Description of supportability and support . 13
28 4.2 Principles . 13
29 4.3 Benefits . 14
30 4.4 Interfaces. 14
31 4.4.1 Introduction . 14
32 4.4.2 Effect of supportability and support on reliability . 15
33 4.4.3 Effect of supportability and support on maintainability. 15
34 4.4.4 Effect of supportability and support on availability . 15
35 4.4.5 Effect of supportability and support on life cycle cost . 16
36 5 Specifying for supportability and support . 16
37 5.1 General . 16
38 5.2 Defining requirements . 16
39 5.3 Attributes of supportable items . 17
40 5.4 Measures of supportability . 18
41 6 Supportability and support programme . 18
42 6.1 General . 18
43 6.2 Project management . 19
44 6.3 Planning and constraints . 20
45 7 .Managing supportability and support over the life cycle . 22
46 7.1 General . 22

oSIST prEN IEC 60300-3-14:2023
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47 7.2 Concept stage. 22
48 7.2.1 Initial considerations . 22
49 7.2.2 Restoration options . 22
50 7.2.3 Types of support . 23
51 7.2.4 Establish a support data repository . 24
52 7.2.5 Supportability analysis . 24
53 7.3 Development stage . 24
54 7.4 Realization / production stage . 25
55 7.5 Utilization stage . 26
56 7.6 Retirement / re-use . 26
57 8 Assurance of achieving requirements . 26
58 8.1 Assurance objectives . 26
59 8.2 Methods of assurance . 27
60 8.2.1 Verification and validation . 27
61 8.2.2 Process management . 27
62 8.2.3 Competency management . 28
63 8.2.4 Information and data management . 28
64 8.2.5 Contractor management . 28
65 8.2.6 Programme audits . 28
66 9 Supportability and support information . 29
67 9.1 Data collection . 29
68 9.2 Configuration management . 29
69 9.3 Document management . 30
70 9.4 Technical Manuals . 30
71 9.4.1 General . 30
72 9.4.2 Development of a technical manual . 32
73 9.4.3 Evaluation . 33
74 9.4.4 Amendment of documentation. 33
75 9.4.5 Event reporting . 33
76 9.4.6 Communication . 33
77 10 Resource management . 34
78 10.1 Provision of resources . 34
79 10.2 Human resources . 34
80 10.3 Training . 35
81 10.4 Support equipment . 35
82 10.4.1 General . 35
83 10.4.2 Types of support equipment. 36
84 10.4.3 Selection of support equipment . 36
85 10.4.4 Support equipment data . 36
86 10.4.5 Automatic test equipment . 36
87 10.4.6 Calibration . 37
88 10.4.7 Repair of support equipment . 37
89 10.4.8 Built-in test equipment (BITE) . 37
90 10.5 Support facilities . 38
91 10.5.1 Work area facilities . 38
92 10.5.2 Administration and technical facilities . 38
93 10.5.3 Facilities for computerized support information systems . 38
94 10.6 Spare parts and consumables . 39
95 10.6.1 General . 39

oSIST prEN IEC 60300-3-14:2023
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96 10.6.2 Spare parts’ quality . 39
97 10.6.3 Spare parts’ quantification .
...