SIST EN IEC 60300-3-14:2024

Dependability management - Part 3-14: Application guide - Supportability and support (IEC 60300-3-14:2024)

IEC 60300-3-14:2024 introduces the dependability attribute of supportability (and support) and the relationship with related dependability attributes of reliability, maintainability and availability.
This document can be used at any time during an item’s life to guide the planning and implementing of supportability and support activities focused on achieving an intended balance of performance, cost and risk. All activities can be tailored to the nature of the item and its conditions of use.
Guidance is offered on how supportability and support activities can be applied at any life cycle stage for newly designed items, existing items available for commercial procurement, or for items during their operational life.
This document considers the life cycle implications by formally managing risks associated with the management and delivery of activities to create, operate, maintain and refurbish an item to achieve its stated purpose.
This document describes the:
- nature of supportability and support;
- role of supportability and support in achieving item value over its life;
- trade-offs associated with supportability and support to achieve desired balance of cost, performance and risk during the life of an item;
- importance of aligning the structure of an organization with its objectives, with the ultimate aim of improving efficiency and effectiveness in order to deliver the required supportability and support.
This second edition cancels and replaces the first edition published in 2004. This edition constitutes a technical revision.
This edition includes the following significant technical changes with respect to the previous edition:
a) consistency with the other core dependability standards prepared by IEC TC 56;
b) expansion of supportability and support principles and activities in dependability.

Zuverlässigkeitsmanagement – Teil 3-14: Anwendungsleitfaden – Unterstützbarkeit und Unterstützung (IEC 60300-3-14:2024)

Gestion de la sûreté de fonctionnement - Partie 3-14: Guide d’application - Supportabilité et soutien (IEC 60300-3-14:2024)

L’IEC 60300-3-14:2024 décrit l’attribut de sûreté de fonctionnement de la supportabilité (et du soutien) et sa relation avec les attributs de sûreté de fonctionnement connexes: fiabilité, maintenabilité et disponibilité.
Le présent document peut être utilisé à tout moment du cycle de vie d’une entité pour en guider la planification et la mise en œuvre des activités de supportabilité et de soutien orientées vers l’obtention d’un équilibre recherché entre les performances, les coûts et les risques. Toutes les activités peuvent être adaptées à la nature de l’entité et à ses conditions d’utilisation.
Des recommandations sont données sur la manière dont les activités de supportabilité et de soutien peuvent être appliquées à n’importe quelle phase du cycle de vie d’entités de conception nouvelle, d’entités existantes disponibles sur le marché ou d’entités en cours de vie opérationnelle.
Le présent document prend en compte les implications du cycle de vie en gérant formellement les risques associés à la gestion et à l’exécution d’activités de création, d’exploitation, de maintenance et de remise en état d’une entité afin qu’elle atteigne son objectif déclaré.
Le présent document décrit:
- la nature de la supportabilité et du soutien;
- le rôle de la supportabilité et du soutien dans l’obtention de la valeur de l’entité tout au long de sa durée de vie;
- compromis associés à la supportabilité et au soutien afin d’atteindre l’équilibre souhaité entre les coûts, les performances et les risques pendant la durée de vie d’une entité;
- l’importance d’aligner la structure d’une organisation sur ses objectifs, dans le but ultime d’améliorer l’efficience et l’efficacité afin de fournir la supportabilité et le soutien exigé.
Cette deuxième édition annule et remplace la première édition parue en 2004. Cette édition constitue une révision technique.
Cette édition inclut les modifications techniques majeures suivantes par rapport à l’édition précédente:
a) cohérence avec les autres normes de base de sûreté de fonctionnement établies par le TC 56 de l’IEC,
b) extension des principes et des activités de supportabilité et de soutien en matière de sûreté de fonctionnement.

Vodenje zagotovljivosti - 3-14. del: Vodilo za uporabo - Podpornost in podpora (IEC 60300-3-14:2024)

Standard IEC 60300-3-14:2024 uvaja atribut zagotovljivosti za podpornost (in podporo) ter razmerje s povezanimi atributi zagotovljivosti za zanesljivost, vzdržljivost in razpoložljivost.
Ta dokument je mogoče uporabiti kadar koli med življenjsko dobo izdelka za vodenje načrtovanja in izvajanja dejavnosti podpornosti in podpore, osredotočenih na doseganje predvidenega ravnovesja med zmogljivostjo, stroški in tveganjem. Vse dejavnosti je mogoče prilagoditi vrsti izdelka in njegovim pogojem uporabe.
Podane so smernice o tem, kako je mogoče dejavnosti podpornosti in podpore uporabiti na kateri koli stopnji življenjskega cikla za novo zasnovane izdelke, obstoječe izdelke, ki so na voljo za komercialno naročanje, ali za izdelke med njihovo življenjsko dobo.
Ta dokument obravnava posledice življenjskega cikla s formalnim obvladovanjem tveganj, povezanih z vodenjem in izvajanjem dejavnosti za ustvarjanje, delovanje, vzdrževanje in prenovo izdelka, da se doseže njegov namen.
Ta dokument opisuje:
– vrsto podpornosti in podpore;
– vlogo podpornosti in podpore pri doseganju vrednosti izdelka med njegovo življenjsko dobo;
– kompromise, povezane s podpornostjo in podporo za doseganje želenega ravnovesja med stroški, zmogljivostjo in tveganjem med življenjsko dobo izdelka;
– pomen uskladitve strukture organizacije z njenimi cilji ter s končnim ciljem izboljšanja učinkovitosti in uspešnosti, da se zagotovita zahtevana podpornost in podpora.
Druga izdaja razveljavlja in nadomešča prvo izdajo, objavljeno leta 2004. Ta izdaja je tehnično popravljena izdaja.
Ta izdaja v primerjavi s prejšnjo vključuje naslednje pomembne tehnične spremembe:
a) skladnost z drugimi temeljnimi standardi zagotovljivosti, ki jih je pripravil tehnični odbor IEC TC 56;
b) razširitev načel podpornosti in podpore ter dejavnosti v zvezi z zagotovljivostjo.

General Information

• Status: Published
• Public Enquiry End Date: 31-Jul-2023
• Publication Date: 03-Oct-2024
• ICS: 03.100.40 - Research and development
• ICS: 03.120.01 - Quality in general
• ICS: 21.020 - Characteristics and design of machines, apparatus, equipment
• Technical Committee: I11 - Imaginarni 11
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 25-Sep-2024
• Due Date: 30-Nov-2024
• Completion Date: 04-Oct-2024
• Ref Project: EN IEC 60300-3-14:2024 - Dependability management - Part 3-14: Application guide - Supportability and support

Relations

• Revised: SIST EN 60300-3-14:2005 - Dependability management -- Part 3-14: Application guide - Maintenance and maintenance support
• Effective Date: 02-Mar-2021

Standards Content (Sample)

SLOVENSKI STANDARD
01-november-2024
Vodenje zagotovljivosti - 3-14. del: Vodilo za uporabo - Podpornost in podpora
(IEC 60300-3-14:2024)
Dependability management - Part 3-14: Application guide - Supportability and support
(IEC 60300-3-14:2024)
Zuverlässigkeitsmanagement – Teil 3-14: Anwendungsleitfaden – Unterstützbarkeit und
Unterstützung (IEC 60300-3-14:2024)
Gestion de la sûreté de fonctionnement - Partie 3-14: Guide d’application - Supportabilité
et soutien (IEC 60300-3-14:2024)
Ta slovenski standard je istoveten z: EN IEC 60300-3-14:2024
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 Značilnosti in načrtovanje Characteristics and design of
strojev, aparatov, opreme machines, apparatus,
equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD EN IEC 60300-3-14

NORME EUROPÉENNE
EUROPÄISCHE NORM September 2024
ICS 03.100.40; 03.120.01 Supersedes EN 60300-3-14:2004
English Version
Dependability management - Part 3-14: Application guide -
Supportability and support
(IEC 60300-3-14:2024)
Gestion de la sûreté de fonctionnement - Partie 3-14: Guide Zuverlässigkeitsmanagement - Teil 3-14:
d'application - Supportabilité et soutien Anwendungsleitfaden - Unterstützbarkeit und Unterstützung
(IEC 60300-3-14:2024) (IEC 60300-3-14:2024)
This European Standard was approved by CENELEC on 2024-09-13. CENELEC members are bound to comply with the CEN/CENELEC
Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC
Management Centre or to any CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the
same status as the official versions.
CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the
Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Türkiye and the United Kingdom.

European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.
Ref. No. EN IEC 60300-3-14:2024 E

European foreword
The text of document 56/2050/FDIS, future edition 2 of IEC 60300-3-14, prepared by TC 56
"Dependability" was submitted to the IEC-CENELEC parallel vote and approved by CENELEC as
The following dates are fixed:
• latest date by which the document has to be implemented at national (dop) 2025-06-13
level by publication of an identical national standard or by endorsement
• latest date by which the national standards conflicting with the (dow) 2027-09-13
document have to be withdrawn
This document supersedes EN 60300-3-14:2004 and all of its amendments and corrigenda (if any).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CENELEC shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national committee. A
complete listing of these bodies can be found on the CENELEC website.
Endorsement notice
The text of the International Standard IEC 60300-3-14:2024 was approved by CENELEC as a
European Standard without any modification.
In the official version, for Bibliography, the following notes have to be added for the standard indicated:
IEC 60300-1 NOTE Approved as EN IEC 60300-1
IEC 60300-3-1 NOTE Approved as EN 60300-3-1
IEC 60300-3-3 NOTE Approved as EN 60300-3-3
IEC 60300-3-4 NOTE Approved as EN IEC 60300-3-4
IEC 60300-3-11 NOTE Approved as EN 60300-3-11
IEC 60300-3-12 NOTE Approved as EN 60300-3-12
IEC 60300-3-16 NOTE Approved as EN 60300-3-16
IEC 60706-3 NOTE Approved as EN 60706-3
IEC 60706-5 NOTE Approved as EN 60706-5
IEC 60812 NOTE Approved as EN IEC 60812
IEC 61025 NOTE Approved as EN 61025
IEC 61078 NOTE Approved as EN 61078
IEC 61703 NOTE Approved as EN 61703
IEC 62309 NOTE Approved as EN 62309
IEC 62402 NOTE Approved as EN IEC 62402
IEC 62508 NOTE Approved as EN 62508
IEC 62550 NOTE Approved as EN 62550
IEC 62741 NOTE Approved as EN 62741
IEC 62960 NOTE Approved as EN IEC 62960
IEC 31010 NOTE Approved as EN IEC 31010

IEC 60300-3-14 ®
Edition 2.0 2024-08
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-14: Application guide – Supportability and support

Gestion de la sûreté de fonctionnement –

Partie 3-14: Guide d’application – Supportabilité et soutien

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
INTERNATIONALE
ICS 03.100.40, 03.120.01 ISBN 978-2-8322-9382-9

– 2 – IEC 60300-3-14:2024 © IEC 2024
CONTENTS
FOREWORD . 5
INTRODUCTION . 7
1 Scope . 9
2 Normative references . 9
3 Terms and definitions . 9
4 Overview of supportability and support . 13
4.1 Description of supportability and support . 13
4.2 Principles . 14
4.3 Benefits . 15
4.4 Interfaces . 15
4.4.1 General . 15
4.4.2 Effect of supportability and support on reliability . 16
4.4.3 Effect of supportability and support on maintainability . 16
4.4.4 Effect of supportability and support on availability . 16
4.4.5 Effect of supportability and support on life cycle cost . 16
5 Specifying for supportability and support . 16
5.1 General . 16
5.2 Defining requirements . 17
5.3 Attributes of supportable items . 17
5.4 Measures of supportability . 18
6 Supportability and support programme . 19
6.1 General . 19
6.2 Project management . 20
6.3 Planning and constraints . 20
7 Managing supportability and support over the life cycle . 23
7.1 General . 23
7.2 Concept stage . 23
7.2.1 Initial considerations . 23
7.2.2 Restoration options . 23
7.2.3 Types of support . 24
7.2.4 Establish a support data repository . 25
7.2.5 Supportability analysis . 25
7.3 Development stage . 25
7.4 Realization stage . 26
7.5 Utilization stage . 27
7.6 Retirement or reuse . 27
8 Assurance . 28
8.1 Assurance objectives . 28
8.2 Methods of assurance . 28
8.2.1 Verification . 28
8.2.2 Dependability case . 29
9 Supportability and support information . 29
9.1 Data collection . 29
9.2 Configuration management . 30
9.3 Document management . 31
9.4 Technical manuals . 31

IEC 60300-3-14:2024 © IEC 2024 – 3 –
9.4.1 General . 31
9.4.2 Development of a technical manual . 33
9.4.3 Evaluation . 34
9.4.4 Amendment of documentation . 34
9.4.5 Event reporting . 34
9.4.6 Communication . 34
10 Resource management . 35
10.1 Provision of resources . 35
10.2 Human resources . 35
10.3 Training . 35
10.4 Support equipment . 36
10.4.1 General . 36
10.4.2 Types of support equipment . 36
10.4.3 Selection of support equipment . 37
10.4.4 Support equipment data . 37
10.4.5 Automatic test equipment . 37
10.4.6 Calibration . 38
10.4.7 Repair of support equipment . 38
10.4.8 Built-in test equipment (BITE) . 38
10.5 Support facilities . 39
10.5.1 Work area facilities . 39
10.5.2 Administration and technical facilities .
...