ISO/FDIS 31511

Requirements for contactless delivery services in cold chain logistics

This document specifies the requirements of contactless delivery services in cold chain logistics. It includes contactless delivery services requirement during the process of cold chain goods circulation from the sender to the recipient. It specifies the temperature control, contactless storage and transportation for the cold chain goods. It puts forward the requirements on the automation facilities for contactless delivery services in cold chain logistics and also the requirements for the measures in the case of no automation facilities can be used. This proposal also specifies the handling of abnormal conditions and quality control and evaluation of cold chain goods, etc.

Exigences relatives aux services de livraison sans contact dans la logistique de la chaîne du froid

General Information

• Status: Not Published
• ICS: 03.100.10 - Purchasing. Procurement. Logistics
• ICS: 55.020 - Packaging and distribution of goods in general
• Technical Committee: ISO/TC 315 - Cold chain logistics
• Drafting Committee: ISO/TC 315 - Cold chain logistics
• Current Stage: 5020 - FDIS ballot initiated: 2 months. Proof sent to secretariat
• Start Date: 23-Aug-2024
• Completion Date: 23-Aug-2024

Standards Content (Sample)

FINAL DRAFT
International
Standard
ISO/TC 315
Requirements for contactless
Secretariat: JISC
delivery services in cold chain
Voting begins on:
logistics
2024-08-23
Exigences applicables aux services de livraison sans contact dans
Voting terminates on:
la logistique de la chaîne du froid
2024-10-18
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
FINAL DRAFT
International
Standard
ISO/TC 315
Requirements for contactless
Secretariat: JISC
delivery services in cold chain
Voting begins on:
logistics
Exigences applicables aux services de livraison sans contact dans
Voting terminates on:
la logistique de la chaîne du froid
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2024
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland Reference number
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Requirements for contactless refrigerated delivery service providers . 3
5 Facilities and equipment for contactless refrigerated delivery . 4
5.1 General requirements .4
5.2 Facilities and equipment at operation area .4
5.3 Delivery vehicle .5
5.4 Thermally insulated container .5
5.4.1 General requirements .5
5.4.2 Thermally insulated container without power source .5
5.5 Cooling materials .6
5.6 Self-service pick-up cabinet.6
6 Requirements for the operation of contactless refrigerated delivery . 6
6.1 Handover . .6
6.1.1 Handover when loading with delivery vehicle .6
6.1.2 Handover when unloading with delivery vehicle .7
6.1.3 Handover when loading with thermally insulated container .7
6.1.4 Handover when unloading with thermally insulated container .7
6.2 Receiving and storage at distribution centre .7
6.2.1 General requirements .7
6.2.2 Receiving of goods .8
6.2.3 Storage .8
6.3 Delivery .8
6.3.1 Preparation before delivery .8
6.3.2 Loading at distribution centre .9
6.3.3 Delivery process .9
6.4 Consign .9
6.4.1 Reception .9
6.4.2 Commissioned collection .9
6.4.3 Storage and taking by self-service pick-up cabinet .10
6.5 Failure of delivery .10
6.6 Return .11
7 Traceability .11
8 Handling of abnormal conditions .11
9 Service evaluation and quality management .11

iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 315, Cold chain logistics.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.

iv
Introduction
Contactless delivery services reduce direct face-to-face contact between personnel in logistics. Contactless
delivery services are useful for people who require such services but worry about the spread of infection
and foodborne illness.
Contactless delivery services in cold chain logistics can be standardized to avoid face-to-face contact,
effectively prevent and control the spread of virus infection, and protect the health of consumers.

v
FINAL DRAFT International Standard ISO/FDIS 31511:2024(en)
Requirements for contactless delivery services in cold chain
logistics
1 Scope
This document specifies requirements for refrigerated delivery service providers to deliver goods directly
from the last contactless refrigerated goods operation areas at distribution centres to recipients through
contactless cold chain, depending on customers' needs. This document does not apply to the transfer of
goods between distribution centres.
This document includes requirements for:
— refrigerated delivery service providers;
— facilities and the equipment involved in contactless refrigerated delivery;
— the operation process;
— the handling of abnormal conditions.
This standard is also applicable to scenarios that need contactless cold chain delivery under special
circumstances, such as epidemics.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
ISO 23412, Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with
intermediate transfer
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 23412 and the following apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
refrigerated goods
goods with original packaging or transportation packaging that have been refrigerated to within a defined
service delivery temperature specified by the refrigerated delivery service provider (3.2) and agreed to by
service users in order to
...

ISO/TC 315
Secretariat: JISC
Date: 2024-08-08
Requirements for contactless delivery services in cold chain logistics
Exigences applicables aux services de livraison sans contact dans la logistique de la chaîne du froid
FDIS stage
ISO/DIS FDIS 31511:2024(Een)
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2024 – All rights reserved
ii
ISO/DIS FDIS 31511:2024(Een)
Contents
Foreword . iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Requirements for contactless refrigerated delivery service providers . 3
5 Facilities and equipment for contactless refrigerated delivery . 5
5.1 General requirements . 5
5.2 Facilities and equipment at operation area . 5
5.3 Delivery vehicle . 5
5.4 Thermally insulated container . 6
5.4.1 General requirements . 6
5.4.2 Thermally insulated container without power source . 6
5.5 Cooling materials . 6
5.6 Self-service pick-up cabinet . 7
6 Requirements for the operation of contactless refrigerated delivery . 7
6.1 Handover . 7
6.1.1 Handover when loading with delivery vehicle . 7
6.1.2 Handover when unloading with delivery vehicle . 7
6.1.3 Handover when loading with thermally insulated container . 8
6.1.4 Handover when unloading with thermally insulated container . 8
6.2 Receiving and storage at distribution centre . 8
6.2.1 General requirements . 8
6.2.2 Receiving of goods . 8
6.2.3 Storage . 9
6.3 Delivery . 9
6.3.1 Preparation before delivery . 9
6.3.2 Loading at distribution centre . 9
6.3.3 Delivery process . 10
6.4 Consign . 10
6.4.1 Reception . 10
6.4.2 Commissioned collection . 10
6.4.3 Storage and taking by self-service pick-up cabinet . 10
6.5 Failure of delivery . 11
6.6 Return . 11
7 Traceability . 12
8 Handling of abnormal conditions . 12
9 Service evaluation and quality management . 12

iii
ISO/DIS FDIS 31511:2024(Een)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent rights
in respect thereof. As of the date of publication of this document, ISO had not received notice of (a) patent(s)
which may be required to implement this document. However, implementers are cautioned that this may not
represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 315, Cold chain logistics.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv © ISO 2024 – All rights reserved
iv
ISO/DIS FDIS 31511:2024(Een)
Introduction
Contactless delivery services reduce direct face-to-face contact between personnel in logistics. Contactless
delivery services are useful for people who require such services but worry about the spread of infection and
foodborne illness.
Contactless delivery services in cold chain logistics can be standardized to avoid face-to-face contact,
effectively prevent and control the spread of virus infection, and protect the health of consumers.
v
DRAFT INTERNATIONAL STANDARD ISO/DIS 31511:2024(E)

Requirements for contactless delivery services in cold chain logistics
1 Scope
This document specifies requirements for refrigerated delivery service providers to deliver goods directly
from the last contactless refrigerated goods operation areas at distribution centres to recipients through
contactless cold chain, depending on customers' needs. This document does not apply to the transfer of goods
between distribution centres.
This document includes requirements for:
— —refrigerated delivery service providers;
— —facilities and the equipment involved in contactless refrigerated delivery;
— — the operation process;
— —the handling of abnormal conditions.
This standard is also applicable to scenarios that need contactless cold chain delivery under special
circumstances, such as epidemics.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
ISO 23412, Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with
intermediate transfer
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 23412 and the following apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— — ISO Online browsing platform: available at https://www.iso.org/obp
— — IEC Electropedia: available at https://www.electropedia.org/
3.1
refrigerated goods
goods with original packaging or transportation packaging that have been refrigerated to within a defined
service delivery temperature specified by the refrigerated delivery service provider (3.2(3.2)) and agreed to by
service users in order to be carried or sent by refrigerated delivery services
Note 1 to entry: Refrigerated goods includes both chilled goods and frozen goods.
ISO/DIS FDIS 31511:2024(Een)
3.2
refrigerated delivery service provider
company or organization providing the refrigerated delivery services
[SOURCE: ISO 23412:2020, 3.12]
3.3
contactless
condition wherein there is no direct contact between people, by means of wearing masks, gloves and other
isolation devices or keeping a safe distance from each other when working on the same refrigerated goods
(3.1(3.1),), as well as not direct contact with the refrigerated goods’ packing or its transportation packaging,
by means of wearing masks, gloves and other isolation devices or keeping a safe distance from refrigerated
goods during the delivery of the refrigerated goods
3.4
contactless refrigerated delivery
delivering goods directly from the last contactless (3.3)refrigerated goods (3.1(3.1) )operation area (3.7(3.7))
of a distribution centre (3.6(3.6)) to a recipient in a contactless (3.3) manner within a required temperature
range
Note 1 to entry: The transfer of goods between distribution centres is not included in this definition.
Note 2 to entry: The required temperature range is specified by the refrigerated delivery service provider (3.2) and agreed
to by service users in order to be carried or sent by the refrigerated delivery service.
3.5
thermally insulated container
mobile container constructed to reduce the rate of heat transmission, in which temperature can be controlled
and accommodate multiple refrigerated goods (3.1(3.1)) in the process of delivery
Note 1 to entry: Thermally insulated containers include thermally insulated containers with or without refrigerating
sources. Thermally insulated containers with a power source can be used by charging or connecting to power supply.
Thermally insulated containers without power sources do not require power for refrigeration.
[SOURCE: ISO 23412:2020, 3.7, modified — NotesNote 1 to entry havehas been added，, and deleted the
content related to materials] has been deleted.]
3.6
distribution centre
the last site before delivering to recipients, with functions of receival, storage and delivery of refrigerated
goods (3.1(3.1))
3.7
operation area
area exclusively set up by refrigerated delivery service providers (3.2) to deal with contactless (3.3)refrigerated
goods (3.1(3.1)) in a distribution centre (3.6(3.6),), which includes a loading (3.8) and unloading area (3.9,), a
channel of incoming and outgoing (3.10,), a storage area (3.11) for refrigerated goods, and an
...

PROJET FINAL
Norme
internationale
ISO/TC 315
Exigences relatives aux services
Secrétariat: JISC
de livraison sans contact dans la
Début de vote:
logistique de la chaîne du froid
2024-08-23
Requirements for contactless delivery services in cold chain
Vote clos le:
logistics
2024-10-18
LES DESTINATAIRES DU PRÉSENT PROJET SONT
INVITÉS À PRÉSENTER, AVEC LEURS OBSERVATIONS,
NOTIFICATION DES DROITS DE PROPRIÉTÉ DONT ILS
AURAIENT ÉVENTUELLEMENT CONNAISSANCE ET À
FOURNIR UNE DOCUMENTATION EXPLICATIVE.
OUTRE LE FAIT D’ÊTRE EXAMINÉS POUR
ÉTABLIR S’ILS SONT ACCEPTABLES À DES FINS
INDUSTRIELLES, TECHNOLOGIQUES ET COM-MERCIALES,
AINSI QUE DU POINT DE VUE DES UTILISATEURS, LES
PROJETS DE NORMES
INTERNATIONALES DOIVENT PARFOIS ÊTRE CONSIDÉRÉS
DU POINT DE VUE DE LEUR POSSI BILITÉ DE DEVENIR DES
NORMES POUVANT
SERVIR DE RÉFÉRENCE DANS LA RÉGLEMENTATION
NATIONALE.
Numéro de référence
PROJET FINAL
Norme
internationale
ISO/TC 315
Exigences relatives aux services
Secrétariat: JISC
de livraison sans contact dans la
Début de vote:
logistique de la chaîne du froid
2024-08-23
Requirements for contactless delivery services in cold chain
Vote clos le:
logistics
2024-10-18
LES DESTINATAIRES DU PRÉSENT PROJET SONT
INVITÉS À PRÉSENTER, AVEC LEURS OBSERVATIONS,
NOTIFICATION DES DROITS DE PROPRIÉTÉ DONT ILS
AURAIENT ÉVENTUELLEMENT CONNAISSANCE ET À
FOURNIR UNE DOCUMENTATION EXPLICATIVE.
DOCUMENT PROTÉGÉ PAR COPYRIGHT
OUTRE LE FAIT D’ÊTRE EXAMINÉS POUR
ÉTABLIR S’ILS SONT ACCEPTABLES À DES FINS
© ISO 2024 INDUSTRIELLES, TECHNOLOGIQUES ET COM-MERCIALES,
AINSI QUE DU POINT DE VUE DES UTILISATEURS, LES
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
PROJETS DE NORMES
INTERNATIONALES DOIVENT PARFOIS ÊTRE CONSIDÉRÉS
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
DU POINT DE VUE DE LEUR POSSI BILITÉ DE DEVENIR DES
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
NORMES POUVANT
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
SERVIR DE RÉFÉRENCE DANS LA RÉGLEMENTATION
NATIONALE.
ISO copyright office
Case postale 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Genève
Tél.: [phone]
E-mail: [e-mail]
Web: www.iso.org
Publié en Suisse Numéro de référence
ii
Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Exigences relatives aux prestataires de services de livraison frigorifiques sans contact . 3
5 Installations et équipement destinés à la livraison frigorifique sans contact . 4
5.1 Exigences générales .4
5.2 Installations et équipement de la zone d’exploitation .5
5.3 Véhicule de livraison .5
5.4 Conteneur isotherme .6
5.4.1 Exigences générales .6
5.4.2 Conteneur isotherme sans source d’alimentation électrique .6
5.5 Matériaux réfrigérants .6
5.6 Armoire à casiers connectés .7
6 Exigences relatives à l’utilisation de la livraison frigorifique sans contact. 7
6.1 Transfert.7
6.1.1 Transfert lors du chargement dans le véhicule de livraison .7
6.1.2 Transfert lors du déchargement du véhicule de livraison .7
6.1.3 Transfert lors du chargement avec un conteneur isotherme .8
6.1.4 Transfert lors du déchargement avec un conteneur isotherme .8
6.2 Réception et stockage au centre de distribution .8
6.2.1 Exigences générales .8
6.2.2 Réception des marchandises .9
6.2.3 Stockage .9
6.3 Livraison .9
6.3.1 Préparation avant livraison .9
6.3.2 Chargement au centre de distribution .9
6.3.3 Processus de livraison.10
6.4 Dépôt .10
6.4.1 Réception .10
6.4.2 Réception sous mandat .10
6.4.3 Stockage et transfert à l’aide d’une armoire à casiers connectés .11
6.5 Défaut de livraison .11
6.6 Retour . 12
7 Traçabilité.12
8 Gestion des anomalies .12
9 Évaluation du service et gestion de la qualité .12

iii
Avant-propos
L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes nationaux
de normalisation (comités membres de l’ISO). L’élaboration des Normes internationales est en général
confiée aux comités techniques de l’ISO. Chaque comité membre intéressé par une étude a le droit de faire
partie du comité technique créé à cet effet. Les organisations internationales, gouvernementales et non
gouvernementales, en liaison avec l’ISO, participent également aux travaux. L’ISO collabore étroitement avec
la Commission électrotechnique internationale (IEC) en ce qui concerne la normalisation électrotechnique.
Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont
décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier, de prendre note des différents
critères d’approbation requis pour les différents types de documents ISO. Le présent document
a été rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2
(voir www.iso.org/directives).
L’ISO attire l’attention sur le fait que la mise en application du présent document peut entraîner l’utilisation
d’un ou de plusieurs brevets. L’ISO ne prend pas position quant à la preuve, à la validité et à l’applicabilité de
tout droit de propriété revendiqué à cet égard. À la date de publication du présent document, l’ISO n'avait pas
reçu notification qu’un ou plusieurs brevets pouvaient être nécessaires à sa mise en application. Toutefois,
il y a lieu d’avertir les responsables de la mise en application du présent document que des informations
plus récentes sont susceptibles de figurer dans la base de données de brevets, disponible à l'adresse
www.iso.org/brevets. L’ISO ne saurait être tenue pour responsable de ne pas avoir identifié tout ou partie de
tels droits de brevet.
Les appellations commerciales éventuellement mentionnées dans le présent document sont données pour
information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer un engagement.
Pour une explication de la nature volontaire des normes, la signification des termes et expressions
spécifiques de l’ISO liés à l’évaluation de la conformité, ou pour toute information au sujet de l’adhésion de
l’ISO aux principes de l’Organisation mondiale du commerce (OMC) concernant les obstacles techniques au
commerce (TBT), voir le lien suivant: www.iso.org/avant-propos.html.
Le présent document a été élaboré par le comité technique ISO/TC 315, Logistique de la chaîne du froid.
Il convient que l’utilisateur adresse tout retour d’information ou toute question concernant le présent
document à l’organisme national de normalisation de son pays. Une liste exhaustive desdits organismes se
trouve à l’adresse www.iso.org/fr/members.html.

iv
Introduction
Les services de livraison sans contact limitent les contacts directs en face à face pour le personnel du secteur
logistique. Ils sont utiles aux personnes qui ont besoin de tels services, mais qui redoutent la propagation
d’infections et les intoxications alimentaires.
Les services de livraison sans contact dans la logistique de la chaîne du froid peuvent être normalisés afin
d’éviter les contacts en face à face, d’empêcher et de maîtriser efficacement la propagation d’infections
virales et de protéger la santé des consommateurs.

v
PROJET FINAL Norme internationale ISO/FDIS 31511:2024(fr)
Exigences relatives aux services de livraison sans contact
dans la logistique de la chaîne du froid
1 Domaine d’application
Le présent document spécifie des exigences destinées aux prestataires de services de livraison frigorifiques
pour la livraison de marchandises réfrigérées directement depuis la dernière zone d’exploitation sans
contact du centre de distribution jusqu’au destinataire dans le respect d’une chaîne du froid sans contact en
fonction des besoins du client. Le présent document ne s’applique pas au transfert de marchandises entre les
centres de distribution.
Le présent document comprend des exigences relatives:
— aux prestataires de services de livraison frigorifiques;
— aux installations et à l’équipement destinés à la livraison frigorifique sans contact;
— aux processus opérationnels de ce type de livraison;
— à la gestion des anomalies.
La présente norme est également applicable aux scénarios qui nécessitent une livraison frigorifique sans
contact dans des circonstances spéciales, telles que les épidémies.
2 Références normatives
Les documents suivants sont cités dans le texte de sorte qu’ils constituent, pour tout ou partie de leur
contenu, des exigences du présent document. Pour les références
...