ISO 25554:2024
(Main)Ageing societies — Guidelines for promoting wellbeing in communities
Ageing societies — Guidelines for promoting wellbeing in communities
This document presents guidelines to establish, implement, evaluate and continuously improve wellbeing, to promote healthy ageing at the level of community and individual members. This document is applicable to any community, regardless of size, type and nature. Management of occupational safety and health is outside of the scope of this document. This document does not cover economic and financial aspects.
Vieillissement de la population — Lignes directrices pour la promotion du bien-être dans les collectivités
General Information
Standards Content (Sample)
International
Standard
ISO 25554
First edition
Ageing societies — Guidelines
2024-11
for promoting wellbeing in
communities
Vieillissement de la population — Lignes directrices pour la
promotion du bien-être dans les collectivités
Reference number
© ISO 2024
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework for realizing wellbeing concept . 2
4.1 General .2
4.2 Developing wellbeing concept and defining expected outcomes for a community and
its members .2
4.3 Preparing an evaluation scheme .3
4.3.1 Defining the wellbeing performance index of an individual member .3
4.3.2 Defining the wellbeing performance index of a community .3
4.3.3 Identifying the indicators of a member.3
4.3.4 Identifying the indicators of a community .3
4.4 Designing and providing wellbeing services .3
4.5 Evaluating the wellbeing performance index .3
4.6 Reviewing the wellbeing performance index against expected outcomes.3
4.7 Adjusting wellbeing services and wellbeing performance index .4
5 Responsibilities of a community . . 4
5.1 Sustainable and effective promotion and management .4
5.2 Communication for promotion and management .4
5.3 Role of leadership .4
5.4 Data management .4
Annex A (informative) Examples of promoting and managing wellbeing. 5
Annex B (informative) Example of wellbeing promotion policy in companies ― Japanese “Health
and productivity management (Kenko-keiei)” .13
Annex C (informative) Examples of elements that relate to wellbeing .15
Annex D (informative) Utilization of information technology in the framework for wellbeing
promotion . 17
Bibliography . 19
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
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with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
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This document was prepared by Technical Committee ISO/TC 314, Ageing societies.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
This document provides guidelines to specify a framework for the promotion of wellbeing in a community.
In this document, it is supposed that a community has its own concept of wellbeing which is consistent with
SDGs’ (sustainable development goals) principle “leave no one behind”, WHO (World Health Organization)’s
healthy ageing and the community’s mission and values. The wellbeing concept leads the promotion
of wellbeing presented in this document. This document does not seek to provide norms to define what
wellbeing is, but rather it provides a framework for achieving wellbeing that aligns with the wellbeing
concept.
The framework includes the provision of wellbeing services and communication in both working and living
conditions, regardless of community’s size. This framework proposes a system to continuously improve the
wellbeing of its members and interested parties with community-based leadership.
In addition, this framework considers not only the community as a whole, but also each individual, under
SDGs’ principle of “leaving no one behind”. This framework also helps to identify measures a community
already has in place to improve wellbeing, as well as any gaps that can exist. The effective use of digital
technologies is regarded in this document for a continuous improvement of wellbeing promotion.
While wellbeing relates to various fields and elements, this document covers the areas that are expected
to contribute to how people spend their lives, including “physical, mental and social wellbeing” based on
the WHO's concept of healthy ageing. The framework of the promotion and management of wellbeing is
common in structure among various communities such as enterprises, municipalities, and any other types
of organizations, as well as local communities. It is also helpful to share methodologies and good practices
among communities. For practical use of this framework, actual examples of wellbeing promotion in each
type of community are beneficial.
The targets of management are all members in a community, including people who are older or have
disabilities. Targeting those at higher health risk and providing services optimized for their health status
is also recommended. This approach will improve the wellbeing of the target population as well as the
wellbeing of the entire community. Diversity and inclusion should be utilized as strengths of a community.
The user categories covered by this document include:
— communities;
— leaders in a community;
— individuals and families belonging to the community.
NOTE 1 WHO defines Healthy Ageing as the process of developing and maintaining the functional ability that
enables wellbeing in older age.
NOTE 2 The concept of wellbeing is also discussed in other documents that are developed by ISO/TC 314.
v
International Standard ISO 25554:2024(en)
Ageing societies — Guidelines for promoting wellbeing in
communities
1 Scope
This document presents guidelines to establish, implement, evaluate and continuously improve wellbeing, to
promote healthy ageing at the level of community and individual members.
This document is applicable to any community, regardless of size, type and nature.
Management of occupational safety and health is outside of the scope of this document.
This document does not cover economic and financial aspects.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org
3.1
wellbeing
state of being comfortable, healthy and happy
Note 1 to entry: Wellbeing is achieved by improving physical, mental, and social conditions.
Note 2 to entry: The wellbeing of a community (3.2) consists of the wellbeing of all its members (3.3).
[SOURCE: ISO 25550:2022, 3.13 modified — Notes 1 and 2 to entry added.]
3.2
community
place or group of people with an arrangement of responsibilities, activities and relationships
Note 1 to entry: A location such as a city, town, neighbourhood, village or rural area can also include groups of people
with shared interests or features, such as professional groups, religious organizations and businesses.
Note 2 to entry: In many, but not all, contexts, a community has a defined geographical boundary.
Note 3 to entry: The following are considered actors in the community:
— authorities having jurisdiction within the community;
— organizations, congregations, and community groups;
— individuals, carers, and families;
— persons of interest in education, research, and development;
— planners and providers of products, services, the built environment, and the community infrastructures.
[SOURCE: ISO/TS 37151:2015, 3.1, modified — “place or” has been added to the definition; Note 1 to entry
has been modified; Notes 2 and 3 to entry have been added.]
3.3
member
individual that is part of a community (3.2)
3.4
wellbeing concept
community's (3.2) own concept for actions to achieve wellbeing (3.1) for the community
Note 1 to entry: Wellbeing concept is consistent with SDGs’ principle “leave no one behind”, WHO’s healthy ageing and
the community’s mission and values.
3.5
wellbeing performance index
measure that is derived from objective and/or subjective indicator(s) to evaluate the result of the promotion
of wellbeing (3.1) for a community (3.2) or its members (3.3)
3.6
wellbeing service
activity which a community (3.2) pro
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