EN 15221-7:2012
(Main)Facility Management - Part 7: Guidelines for Performance Benchmarking
Facility Management - Part 7: Guidelines for Performance Benchmarking
This European Standard gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.
This European Standard establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity.
This European Standard is applicable to Facility Management as defined in EN 15221-1 and detailed in EN 15221-4.
Facility Management - Teil 7: Leitlinien für das Leistungs-Benchmarking
Die vorliegende Norm bietet Leitlinien für Leistungs Benchmarking und enthält eindeutige Begriffe und Definitionen sowie Verfahren für das Benchmarking von Facility-Management-Produkten und Dienstleistungen sowie Facility Management Organisationen und Vorgänge.
Diese Norm legt eine allgemeine Grundlage für das Benchmarking von Facility-Management-Kosten, Grundflächen und Umwelteinwirkungen sowie von Servicequalität, Zufriedenheit und Produktivität fest.
Die Norm gilt für das in EN 15221 1 definierte und in EN 15221 4 erläuterte Facility Management.
Facilities management - Partie 7: Étalonnage comparatif de performance
La présente Norme européenne fournit des guides pour l’étalonnage comparatif de performance et comporte des termes et définitions explicites autant que des méthodes d’étalonnage comparatif de produits et services de facilities management ainsi que des organisations et opérations de facilities management.
La présente Norme européenne établit une base commune d’étalonnage comparatif des coûts du facilities management, des surfaces et de l’impact sur l’environnement, ainsi que de la qualité de service, de la satisfaction et de la productivité.
La présente Norme européenne s’applique au facilities management tel que défini dans l’EN 15221-1 et détaillé dans l’EN 15221-4.
Upravljanje objektov in storitev - 7. del: Smernice za učinke primerjalne analize
General Information
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Facility Management - Teil 7: Leitlinien für das Leistungs-BenchmarkingFacilities management - Partie 7: Étalonnage comparatif de performanceFacility Management - Part 7: Guidelines for Performance Benchmarking91.040.01Stavbe na splošnoBuildings in general03.080.99Druge storitveOther servicesICS:Ta slovenski standard je istoveten z:EN 15221-7:2012SIST EN 15221-7:2014en01-marec-2014SIST EN 15221-7:2014SLOVENSKI
STANDARD
SIST EN 15221-7:2014
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15221-7
October 2012 ICS 03.080.99; 91.140.01 English Version
Facility Management - Part 7: Guidelines for Performance Benchmarking
Facilities management - Partie 7: Étalonnage comparatif de performance
Facility Management - Teil 7: Leitlinien für das Leistungs-Benchmarking This European Standard was approved by CEN on 4 August 2012.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
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B-1000 Brussels © 2012 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15221-7:2012: ESIST EN 15221-7:2014
EN 15221-7:2012 (E) 2 Contents Page Foreword .4Introduction .51Scope .72Normative references .73Terms, definitions and abbreviations .73.1Terms and definitions .73.2Abbreviations .84Benchmarking types .94.1General .94.2Benchmarking content . 104.2.1General . 104.2.2Strategic benchmarking . 104.2.3Process benchmarking . 104.2.4Performance benchmarking . 104.3Benchmarking measure . 114.3.1General . 114.3.2Quantitative benchmarking . 114.3.3Qualitative benchmarking .
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