EN ISO 9241-112:2017

Ergonomics of human-system interaction - Part 112: Principles for the presentation of information (ISO 9241-112:2017)

ISO 9241-112:2017 establishes ergonomic design principles for interactive systems related to the software-controlled presentation of information by user interfaces. It applies to the three main modalities (visual, auditory, tactile/haptic) typically used in information and communication technology. These principles apply to the perception and understanding of presented information. These principles are applicable in the analysis, design, and evaluation of interactive systems. This document also provides recommendations corresponding to the principles. The recommendations for each of the principles are not exhaustive and are not necessarily independent from one another.
While this document is applicable to all types of interactive systems, it does not cover the specifics of particular application domains. This document also applies to outputs from interactive systems (such as printed documents, e.g. invoices).
The guidance in this document for presenting information is aimed at helping the user to accomplish tasks. This guidance is not aimed at the presentation of information for other reasons (e.g. corporate branding or advertising).
It is intended for the following types of users:
-      user interface designers, who will apply the guidance during the development process;
-      developers, who will apply the guidance during design and implementation of system functionality;
-      evaluators, who are responsible for ensuring that products meet the recommendations;
-      designers of user interface development tools and style guides to be used by user interface designers;
-      project managers, who are responsible for managing development processes;
-      buyers, who will reference this document during product procurement.

Ergonomie der Mensch-System-Interaktion - Teil 112: Grundsätze der Informationsdarstellung (ISO 9241-112:2017)

Dieses Dokument stellt ergonomische Gestaltungsgrundsätze für interaktive Systeme im Zusammenhang mit der softwaregesteuerten Informationsdarstellung durch Benutzungsschnittstellen auf. Es gilt für die drei Hauptinteraktionsmodalitäten (visuell, akustisch, taktil/haptisch), die üblicherweise in der Informations- und Kommunikationstechnik verwendet werden. Diese Grundsätze gelten für die Wahrnehmung und das Verstehen von dargestellten Informationen. Diese Grundsätze sind bei der Analyse, der Gestaltung und der Beurteilung interaktiver Systeme anwendbar. Außerdem stellt dieses Dokument den jeweiligen Grundsätzen entsprechende Empfehlungen bereit. Die Empfehlungen für jeden dieser Grundsätze sind nicht vollständig und voneinander nicht zwangsläufig unabhängig.
Während dieses Dokument für alle Arten interaktiver Systeme anwendbar ist, behandelt es jedoch nicht die Besonderheiten einzelner Anwendungsfelder. Dieses Dokument gilt des Weiteren für die Ausgaben interaktiver Systeme (wie z. B. gedruckte Dokumente, z. B. Rechnungen).
Die in diesem Dokument enthaltene Anleitung zur Informationsdarstellung hat zum Ziel, dem Benutzer bei der Erfüllung von Aufgaben behilflich zu sein. Diese Anleitung ist nicht für die Informationsdarstellung aus anderen Gründen gedacht (z. B. zur Markendarstellung oder Werbung).
Sie ist für folgende Benutzertypen vorgesehen:
-   Designer von Benutzungsschnittstellen, welche die Empfehlungen während des Entwicklungsprozesses anwenden;
-   Designer, die die Empfehlungen bei der Gestaltung und Umsetzung der Systemfunktionalität anwenden;
-   Gutachter, die dafür verantwortlich sind, dass Produkte den Empfehlungen entsprechen;
-   Designer von Werkzeugen für die Entwicklung von Benutzungsschnittstellen und Gestaltungsleitfäden, die von Benutzungsschnittstellen-Designern verwendet werden sollen;
-   Projektmanager, die für das Managen von Entwicklungsprozessen verantwortlich sind;
-   Käufer, die sich beim Produkteinkauf auf dieses Dokument beziehen.

Ergonomie de l'interaction homme-système - Partie 112: Principes et lignes directrices relatives à la présentation de l'information (ISO 9241-112:2017)

ISO 9241-112:2017 énonce des principes de conception ergonomique pour des systèmes interactifs en relation avec une présentation de l'information contrôlée par logiciel par les interfaces utilisateur. Il s'applique aux trois principales modalités (visuelle, sonore, tactile/haptique) généralement utilisées dans les technologies de l'information et de la communication. Ces principes s'appliquent à la perception et à la compréhension de l'information présentée. Ces principes sont applicables à l'analyse, à la conception et à l'évaluation des systèmes interactifs. Le présent document fournit également des recommandations correspondant aux principes. Les recommandations associées à chacun des principes ne sont pas exhaustives et ne sont pas nécessairement indépendantes les unes des autres.
Bien que le présent document soit applicable à tous les types de systèmes interactifs, il ne couvre pas les spécificités de domaines d'application particuliers. Le présent document s'applique également aux sorties des systèmes interactifs (telles que des documents imprimés, par exemple des factures).
Les lignes directrices du présent document relatif à la présentation de l'information visent à aider l'utilisateur à accomplir des tâches. Ces lignes directrices ne concernent pas la présentation de l'information à d'autres fins (par exemple valorisation de la marque d'entreprise ou publicité).
Elle est destinée aux types d'utilisateurs suivants:
-      les concepteurs d'interfaces utilisateur, qui appliqueront les lignes directrices lors du processus de développement;
-      les développeurs, qui appliqueront les lignes directrices lors de la conception et de l'implémentation des fonctionnalités du système;
-      les évaluateurs, qui sont tenus de s'assurer que les produits sont conformes aux recommandations;
-      les concepteurs d'outils de développement d'interfaces utilisateur et de guides de style destinés à être utilisés par les concepteurs d'interfaces;
-      les chefs de projet, qui sont responsables de la gestion des processus de développement;
-      les acheteurs, qui se référeront au présent document lors de l'achat du produit.

Ergonomija medsebojnega vpliva človek-sistem - 112. del: Načela za prikaz informacij (ISO 9241-112:2017)

Ta del standarda ISO 9241 podaja načela ergonomske oblike za interaktivne sisteme v povezavi s programsko upravljano predstavitvijo informacij prek uporabniških vmesnikov v treh glavnih modalitetah (vizualni, zvočni, taktilni/haptični), ki se običajno uporabljajo v informacijsko-komunikacijski tehnologiji. Ta načela se uporabljajo za zaznavanja in razumevanje predstavljenih informacij. Ta načela veljajo pri analizi, načrtovanju in vrednotenju interaktivnih sistemov. Ta del standarda ISO 9241 podaja tudi priporočila v zvezi z načeli. Priporočila za posamezna načela niso izčrpna in niso nujno medsebojno neodvisna. Ta del standarda ISO 9241 se uporablja za vse vrste interaktivnih sistemov, vendar ne zajema specifičnih lastnosti posameznih domen uporabe. Ta del standarda ISO 9241 se uporablja tudi za rezultate interaktivnih sistemov (kot je tiskano gradivo, na primer fakture). Vodilo v tem mednarodnem standardu za predstavitev informacij je namenjeno pomoči uporabnikom pri izvajanju opravil. To vodilo ni namenjeno predstavitvi informacij za druge namene (npr. uporabo tržnih znamk ali oglaševanje podjetij). Namenjeno je naslednjim vrstam uporabnikov: – načrtovalcem uporabniških vmesnikov, ki bodo vodilo uporabljali pri razvojnih postopkih; – razvijalcem, ki bodo vodilo uporabljali pri načrtovanju in uvajanju funkcionalnosti sistema; – ocenjevalcem, ki so odgovorni za zagotavljanje skladnosti proizvodov s priporočili; – načrtovalcem orodij za razvoj uporabniških vmesnikov in slogovnih vodnikov za načrtovalce uporabniških vmesnikov; – kupcem, ki se bodo pri naročanju proizvodov sklicevali na ta del standarda ISO 9241.

General Information

• Status: Published
• Publication Date: 21-Mar-2017
• Withdrawal Date: 29-Sep-2017
• ICS: 13.180 - Ergonomics
• ICS: 35.080 - Software
• ICS: 35.180 - IT Terminal and other peripheral equipment
• ICS: 35.240.01 - Application of information technology in general
• Technical Committee: CEN/TC 122 - Ergonomics
• Drafting Committee: CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 22-Mar-2017
• Due Date: 16-Dec-2017
• Completion Date: 22-Mar-2017
• Ref Project: SIST EN ISO 9241-112:2017 - Ergonomics of human-system interaction - Part 112: Principles for the presentation of information (ISO 9241-112:2017)

Relations

• Replaces: EN ISO 9241-12:1998 - Ergonomic requirements for office work with visual display terminals (VDTs) - Part 12: Presentation of information (ISO 9241-12:1998)
• Effective Date: 08-Jun-2022
• Revised: prEN ISO 9241-112 - Ergonomics of human-system interaction - Part 112: Principles for the presentation of information (ISO/DIS 9241-112:2023)
• Effective Date: 02-Aug-2023

Standards Content (Sample)

SLOVENSKI STANDARD
01-september-2017
1DGRPHãþD
SIST EN ISO 9241-12:2001
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO1DþHOD]DSULND]
LQIRUPDFLM,62
Ergonomics of human-system interaction - Part 112: Principles for the presentation of
information (ISO 9241-112:2017)
Ergonomie der Mensch-System-Interaktion - Teil 112: Grundsätze der
Informationsdarstellung (ISO 9241-112:2017)
Ergonomie de l'interaction homme-système - Partie 112: Principes et lignes directrices
relatives à la présentation de l'information (ISO 9241-112:2017)
Ta slovenski standard je istoveten z: EN ISO 9241-112:2017
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 9241-112
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2017
EUROPÄISCHE NORM
ICS 13.180; 35.080; 35.240.01 Supersedes EN ISO 9241-12:1998
English Version
Ergonomics of human-system interaction - Part 112:
Principles for the presentation of information (ISO 9241-
112:2017)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 112:
112: Principes et lignes directrices relatives à la Grundsätze der Informationsdarstellung (ISO 9241-
présentation de l'information (ISO 9241-112:2017) 112:2017)
This European Standard was approved by CEN on 5 February 2017.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-112:2017 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
This document (EN ISO 9241-112:2017) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2017, and conflicting national standards
shall be withdrawn at the latest by September 2017.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
This document supersedes EN ISO 9241-12:1998.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 9241-112:2017 has been approved by CEN as EN ISO 9241-112:2017 without any
modification.
INTERNATIONAL ISO
STANDARD 9241-112
First edition
2017-03
Ergonomics of human-system
interaction —
Part 112:
Principles for the presentation of
information
Ergonomie de l’interaction homme-système —
Partie 112: Principes et lignes directrices relatives à la présentation
de l’information
Reference number
ISO 9241-112:2017(E)
©
ISO 2017
ISO 9241-112:2017(E)
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
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Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2017 – All rights reserved

ISO 9241-112:2017(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Introduction to the presentation of information . 4
4.1 Sources of guidance on presentation of information within the ISO 9241-100
series and their relationship . 4
4.2 Modalities and media . 5
4.3 Accessibility . 6
4.4 Action guidance . 6
4.5 Information presentation and aesthetics . 6
5 Introduction to principles . 6
5.1 Overview . 6
5.2 Relationship to other sets of principles in the ISO 9241-100 series . 7
5.3 Relationship between individual principles . 7
6 Principles and recommendations . 7
6.1 Detectability . 7
6.1.1 Principle of detectability . 7
6.1.2 Guidance related to using prominence . 8
6.1.3 Guidance related to timely presentation of information . 8
6.1.4 Guidance related to making controls detectable by the user . 9
6.1.5 Guidance related to using continuity to aid detectability.10
6.2 Freedom from distraction .10
6.2.1 Principle of freedom from distraction .10
6.2.2 Guidance on minimizing and avoiding distractions .10
6.3 Discriminability .11
6.3.1 Principle of discriminability .11
6.3.2 Guidance related to the structuring of presented information .11
6.3.3 Guidance related to using presentation attributes.12
6.3.4 Guidance related to grouping using proximity .12
6.3.5 Guidance related to using similarity .13
6.4 Interpretability .13
6.4.1 Principle of interpretability .13
6.4.2 Guidance related to ensuring comprehensibility .14
6.4.3 Guidance related to ensuring unambiguous meaning .14
6.4.4 Guidance related to using closure appropriately .15
6.4.5 Guidance related to textual coherence.15
6.4.6 Guidance related to selection and use of media/modality .16
6.4.7 Guidance related to user capabilities .16
6.5 Conciseness .17
6.5.1 Principle of conciseness .17
6.5.2 Guidance related to conciseness of content .17
6.5.3 Guidance related to conciseness of actions .17
6.6 Consistency (internal and external) .18
6.6.1 Principle of consistency .18
6.6.2 Guidance related to consistency across pieces of information .18
6.6.3 Guidance related to logical consistency .19
6.6.4 Guidance related to consistency with conventions known to the user .19
Bibliography .20
ISO 9241-112:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of p
...